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Gili's Automotive

12410 Washington Ave., Rockville, MD 20852 Map & directions

Call Now: (301) 563-9049

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About Gili's Automotive

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
94
Technical Ability (?)
97
Tools & Equipment (?)
87
Customer Service (?)
95
Customer Conveniences (?)
24 months / 24,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Gili's Automotive has been serving the Rockville community since 2003. This RepairPal Certified shop is family owned and is committed to providing a high level of service and quality repairs to the local community. This commitment was verified in our unbiased review of their most recent customers. This team was described as quick, reliable, knowledgeable, honest, and professional. The team of technicians attends consistent ongoing training in order to provide professional service and repairs to your modern vehicles. These repairs range from tires and wheel alignment, to minor and major mechanical repairs, to check engine light diagnosis and repairs, as well as your scheduled maintenance needs. For your convenience and peace of mind they offer a 24-month / 24,000-mile warranty, local shuttle service, Saturday hours, rental cars, loaner vehicles, early bird drop off, and a waiting area with wireless Internet.

Message from the Shop

At Gili's Automotive in Rockville, MD we evaluate and perform service on check engine light diagnostics, electrical troubleshooting and repair, foreign auto repair, domestic auto repair, emission diagnostic and repair. Gili's in Rockville is certified for Maryland State Inspection. This AAA auto repair shop specializes in foreign and domestic cars.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mitsubishi
Nissan Oldsmobile Plymouth
Pontiac Porsche Ram
Saab Saturn Scion
Smart Subaru Suzuki
Toyota Volkswagen Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Hybrid/Electric Muffler & Exhaust Oil Change & Lube Scheduled Maintenance
Service & Repair Timing Belts Tire Sales/Repair Transmission Repair
Windshield/Glass

Amenities

Child Friendly Coffee Early Bird Dropoff Financing
Free Inspection Heated Waiting Room Rental Car Senior Discount
Service Guarantee Shopping Nearby Shuttle Warranty Accepted
Wireless Internet

Customer Reviews 38 verified reviews

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Gili's Automotive
Verified Customer
November 22, 2014

Excellent and honest work at reasonable prices.

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Gili's Automotive
Verified Customer
November 17, 2014

Gili's is fair priced, and frankly with the "discount" places...you get what you pay for...

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Gili's Automotive
Verified Customer
November 15, 2014

I feel that they are a very professional organization and I like that they check all the hoses, tires, brakes, batteries, etc. and give me a heads up that something needs to be replaced so I can schedule the expenditure in my budget. I also like the fact that if they replace a part, they show me the part that was replaced.

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Gili's Automotive
Verified Customer
November 10, 2014

When I moved to Montgomery County a friend recommended Gili's. I took my car and had extensive work done. They were honest, informative about what they had to do, and everything they did was perfect. Everyone was friendly and it was a super clean place. I would use them again.

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Gili's Automotive
Verified Customer
November 04, 2014

Competent. Fair. Reasonable prices.

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Gili's Automotive
Verified Customer
October 26, 2014

I trust them.

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Gili's Automotive
Verified Customer
October 19, 2014

You have treated me so well and I feel the car is in good hands. I am very secure driving knowing the car has had a good yearly "physical exam." And, most importantly, you are, I believe, honest!

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Gili's Automotive
Verified Customer
October 15, 2014

Prompt Service, detailed explanation.

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Gili's Automotive
Verified Customer
October 13, 2014

They are convenient and quick.

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Gili's Automotive
Verified Customer
October 12, 2014

Has has serviced our autos for many years, providing excellent service including on time completion of work, fair estimates & quality workmanship.

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Gili's Automotive
Verified Customer
October 09, 2014

I went to get my ABS repaired. The first day, I drop my car off and the guy tells me it should be ready around five, but then calls me when I'm on my way home (I live 30 mins away) to tell me they didn't have the part. I come back to pick my car up because I needed it the next day. One morning wasted. They call me the next day and tell me that the part is in so I drop it off again later that week. Again, he tells me it would be ready around 5, but I told him I wouldn't be able to get out to pick it up until the next morning. The next morning I get a call at around 7:30 saying my car wasn't ready because the part they ordered was defective (later find out they put the WRONG PART in my car). This was a huge hassle because I needed my car for work that day. Also, it was a Friday so they would be closed for the weekend. They said the car would be ready by 3, which was when I had to work. Luckily I was able to borrow my mothers car and my parents helped by picking it up while I was at work. The weekend comes and I'm driving my car again finally. But as I'm going along guess what? ABS light comes back on. Not only that, but it flashes my parking brake light (which was not deployed), and changes my radio function (from AUX to Sat Radio). What the heck? That same night, my battery (which had never had a problem beforehand) seemed to have died on me, but then magically came back to life without a boost or anything. It was almost 60 degrees outside. It just seemed odd. I changed the battery myself and hopefully that will fix everything. I really don't want to take it back to Gili's at this point but I'm afraid they messed something up.

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Gili's Automotive
Verified Customer
October 06, 2014

We've been taking our cars to Gili's for some time now and are very pleased with the service we've received.

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Gili's Automotive
Verified Customer
October 03, 2014

Excellent service, a little pricey.

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Gili's Automotive
Verified Customer
September 26, 2014

They are competent, reliable, and honest. Not a common combination in the auto repair business.

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Gili's Automotive
Verified Customer
September 24, 2014

They did the work requested, in the time provided, at the price estimated, all with a great deal of courtesy.

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Gili's Automotive
Verified Customer
September 23, 2014

Excellence service, nice people.

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Gili's Automotive
Verified Customer
September 21, 2014

Very friendly and professional.

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Gili's Automotive
Verified Customer
September 20, 2014

The are reasonably priced and explain everything. Sometimes they recommend services that are not necessary.

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Gili's Automotive
Verified Customer
September 13, 2014

The work is always excellent...and everyone friendly.

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Gili's Automotive
Verified Customer
September 12, 2014

Great service great work.

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Gili's Automotive
Verified Customer
September 02, 2014

Great service. The man who helped me was informative and very friendly.

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Gili's Automotive
Verified Customer
August 29, 2014

The service was provided efficiently and promptly.

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Gili's Automotive
Verified Customer
August 28, 2014

Gili's is a very reputable company!

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Gili's Automotive
Verified Customer
August 24, 2014

I found them to be reasonably priced, efficient and honest. They also went "above and beyond" my expectations in terms of their communication with me and level of service provided.

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Gili's Automotive
Verified Customer
August 23, 2014

They are thorough, attentive, honest, and provide great customer service.

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Gili's Automotive
Verified Customer
August 13, 2014

Very happy with our services. As new residents of MD they performed safety checks on all three of our cars and their review was complete and highly professional.

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Gili's Automotive
Verified Customer
August 06, 2014

Courteous staff.

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Gili's Automotive
Verified Customer
August 04, 2014

They were available to do my inspection as well as provide transportation to and from work. The guys genuinely seemed to care about the service they gave!

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Gili's Automotive
Verified Customer
August 04, 2014

I have had my car serviced at Gili's Automotive for many years. They have consistently done excellent work at fair prices.

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Gili's Automotive
Verified Customer
August 02, 2014

They are very nice and trustworthy. BUT expensive.

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Gili's Automotive
Verified Customer
July 17, 2014

Their work is professional and their customer service is good, but a couple of times I've asked them to look at something they didn't. One was for a water leak that was quite severe and I had to blot it up over and over, when I brought it in for other service they didn't address the problem. Another episode of rain and I had to blot it up again. Brought it back for additional service and again asked them to address the leak. Finally they fixed it. The other time the check engine light came on, but they didn't look at it when I brought it in for other service. Now I have to bring it back in again, specifically to look at the cause for the check engine light.

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Gili's Automotive
Verified Customer
July 12, 2014

Good service with a smile.

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Gili's Automotive
Verified Customer
July 02, 2014

Awful service.

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Gili's Automotive
Verified Customer
June 29, 2014

Historically good but last experience was not so good. Replaced 2 seals around cam shafts and both went in wrong and leaked.

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Gili's Automotive
Verified Customer
June 26, 2014

Gili's automotive provide quality service, reliable, on time and are highly personable.

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Gili's Automotive
Verified Customer
June 15, 2014

Good and fair service.

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Gili's Automotive
Verified Customer
June 14, 2014

In the year or so that I have taken my two cars to Gili's, I have found that they are knowledgeable, competent, fairly priced, and honest. The only negative is a lack of shuttle service or other way to get me to work (or home) when I have to bring a car in. This would make a big difference to many whom I know, so I wouldn't recommend it to them without that warning.

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Gili's Automotive
Verified Customer
June 05, 2014

I have had some good and some not so great experiences with this shop.

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  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:8:00am to 6:00pm
Call Now:

(301) 563-9049

Auto Repair Experience

  1. Gil Giro, Owner
  2. Established 2003
  3. 4 Auto Repair Mechanics on Staff
  4. 4 ASE Certified Auto Technicians
  5. 68 Years of Car Repair Experience