Hours of Operation
|Mon - Fri:||8:00am to 6:00pm|
Message from the Shop
Repair and Service Experts Specializing in PORSCHE, BMW, MERCEDES, AUDI, MINI, VOLKSWAGEN, VOLVO
Quality Quality Service with Integrity and Honesty:
*All work guaranteed *ASE Certified Techs. *Authorized Bosch Service Center *Performance Specialists
Auto Makes We Service
|AC/Heating||Check Engine Light||Diagnosis||Muffler & Exhaust|
|Oil Change & Lube||Scheduled Maintenance||Service & Repair||Timing Belts|
|Coffee||Early Bird Dropoff||Rental Car||Service Guarantee|
|Warranty Accepted||Wireless Internet|
Customer Reviews (2 reviews)2 Sort by: Date |
Few Days ago i have found online the German Excellence store so i decided to call them about my leak one of the cylinder that open the top of my Clk. Talk to Rick and on the phone he told me that they would send the cylinder to a shop and rebuild it and put it back for no more then $300. After i drove 40 minutes to get there i left the car and he told me they would check it and called me. I got a phone call the day after ( for one day they didn't touch the car...WASTED ) and told me that the Cylinder was Leaking ( REALLY?) but the price was $500 because he mistake reading the labor time. After i got a bit upset i told them to do it anyway. They told me would take 2/3 days. 4 days later got a call telling me that the cylinder couldn't be rebuilt and the price for the new one was $1050. So i told them i didn't want to spend that kind of money so i would go back and get the car. Rick and the Owner told me that i still had to pay $370 for the labor or they would leave my car completely disassembled. So after i blew up on them i had to go and look for a rebuilt cylinder online and bring it to them.
11 years in Orlando and own Mercedes for the last 15 years. This is the worse customer service and shop i ever been. BE CAREFUL !!!