German Auto Santa Maria
Hours of Operation
|Mon - Fri:||8:30am to 5:30pm|
Message from the Shop
German Auto has been in business since 1971 (San Luis Obispo shop), and located in Santa Maria since 1986. Specializing in German cars, we at German Auto pride ourselves in having many of the latest diagnostic and repair tools available to independent repair facilities. We are a Bosch Authorized Service Center for automobiles, and our technicians attend Bosch Training Schools and other accredited classes to keep up with the latest in automotive technologies and repair techniques. In addition to our German car specialty, we also service and repair domestic and Asian automobiles. Finally, we back our work with a 12-month or 12,000 mile warranty on parts and labor!
Auto Makes We Service
|AC/Heating||Alignment||Check Engine Light||Diagnosis|
|Muffler & Exhaust||Oil Change & Lube||Scheduled Maintenance||Service & Repair|
|Timing Belts||Transmission Repair|
|Car Wash||Child Friendly||Coffee||Early Bird Dropoff|
|Free Multi-Point Safety Inspection||Heated Waiting Room||Parts/Accessories||Se Habla Espanol|
|Service Guarantee||Shopping Nearby||Shuttle||Warranty Accepted|
Customer Reviews (9 reviews)9 Sort by: Date |
I took my VW westfalia van into German Auto to have the engine rebuilt after receiving what seemed a reasonable quote for the repair. I had the engine diagnosed at another shop prior to bring it in and it showed low compression in two cylinders. I was told by German auto the compression was fine and they would perform some treatment for possible stuck valves. After $900 in diagnostic charges they confirmed the engine did have two bad cylinders. I brought this point up with the owner and service rep and the told me they "were trying to be heroes"...Well I'm out $900 before any work to repair the problem was even started, so they turned out to be zeros in my mind. No offer of refund was made even after pointing out that I told them the problem before work was started. I found this same complaint from someone else who had taken a vehicle here for a repair.
Living out of the area I arraigned a pick up on Saturday after a new engine was put in the vehicle. When I picked up the van it would not shift into second gear and was barely running. I was told the vehicle was ready when picked up? The following week the most of the problems were resolved, but I was out 5 vacation days due to their poor work.
Additionally the front grill was broke, the exhaust was mounted touching plastic bumper parts, oil and grease were not cleaned up inside the vehicle, and an alignment problem I had paid to repair was not done properly.
Considering the very high price I paid for the repairs, I will never have work done at German Auto again, and would advise people to avoid this shop.
I asked the Guys @ German Auto about the poor ratings they had received from "Trick" and "Sookie" and they said: They stated that customer
"Trick" had never been in their shop before and that they had found out that this person had made poor ratings for multiple shops in town within a period of 1/2 hour. Regarding person "Sookie" They stated that there had been a serious miscommunication problem with the customer "Sookie" and that the problem was resolved some time ago, As they have made a refund to the customer. I've been taking my vehicles to German Auto in Santa Maria for over 14 years. I have never felt they were over charging for any work and I've received quality services and repairs. I would highly recommend them to anyone I know.
Same experience as the other reviewer. What I originally took my car in to have repaired was not fixed instead G.A. focused on what I said "MAY" need replacing and decided to replace that part and some other parts in and around that area even though I wasn’t having a problem associated with that part or area nor was it the reason I took the car into them in the first place. The majority of those parts they replaced were Very Very EXPENSIVE (I asked for and got my replaced parts back and all looked brand new). After getting the car back and realizing they hadn't fixed the main problem I took the car back in and told them the original problem still existed. G.A. did a re-diagnoses and told me this would be a separate repair job from what they just did and emphasized they weren’t charging me for the re-diagonses and said it would be another large amount to fix (This was same issue I had originally taken the car in for that they didn’t fix). I took the car in to another mechanic about the original issue. They also said another part looked like it needed repaired,but come to find out from the other mechanic and after I'd looked up my info it actually had already been repaired and didn't need fixing! The other mechanic was very thorough and said there was still a problem in the area G.A. supposedly just fixed and have them re-fix it. I took the car back to G.A. and told them I had another mechanic look at the car and that they said the area they worked on still had a problem and it needed to be fixed. G.A. again made a point of emphasizing they weren't charging me for the diagnostics of this problem and said that this was a “new” problem which has nothing to do with the work they just but at the same time stated that they stand behind their work and they weren’t going to charge me. The second mechanic was more up front, honest, cheaper and explained the work and parts before replacing. When I asked G.A. why they replaced these parts when they looked like new G.A. just said they don’t always look at the condition of the parts if their in an area that is not easily accessed they automatically replace all the parts located in there. What a rip-off! Live and learn, I should have used the second shop, first! Advice, make sure you get everything YOU say about the problem down in writing, ask questions, and always ask for your replaced parts back.