Germain Honda of Dublin

This shop is not RepairPal Certified. Learn more
6715 Sawmill Rd
Dublin, OH 43017
(614) 718-9200

This shop is not yet RepairPal Certified - Learn More

When taking your car to this shop, we recommend you take the time to:

  • Ask if their technicians are ASE-certified.
  • Request written estimates from multiple shops and compare them with the RepairPal estimator.
  • Verify that the shop you select is willing and able to clearly explain the work being performed.
  • Ask whether they warranty their repairs (and for how long).
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Details

Specialties

  • Collision Repair & Paint
  • Service & Repair

Amenities

  • Car Pickup/Dropoff

Makes We Serve

  • Honda
Reviews

Overall Rating

Customer Reviews

April 19, 2013

I have recently had a terrible experience with this dealership. I was sold something within my lease package that they did not deliver, being car washes. The car washes has been up and down for the duration of about 16 months. Long story short, I complained. I was then contacted by the GM who happens to be Jessica Germain. She argued with me and we got no where. She was very unprofessional and rude. Since that did not work I was then contacted by Jim Collins, who is the operations manager. Well, after several discussions with him, one with him explaining that they no longer focus on customer service but rather retention. (I have recorded dialogue to back this), we got no where. I had asked him to ATTEMPT to put me in another vehicle. After he TRIED, he called me and said he could no longer COMMUNICATE with me because the AG of Ohio advised him not to. THis is just a display of the great customer service. In my opinion if they keep focusing on retention rather than customer service, they may not retain anyone, Be careful with these folks.

July 18, 2008

They are expensive. They tried to sell me something my car didn't need for $400. The service consultants are on commission so be weary.

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