Germain Honda of Dublin
Auto Makes We Service
|Collision Repair & Paint||Service & Repair|
Customer Reviews (2 reviews)2 Sort by: Helpful |
I have recently had a terrible experience with this dealership. I was sold something within my lease package that they did not deliver, being car washes. The car washes has been up and down for the duration of about 16 months. Long story short, I complained. I was then contacted by the GM who happens to be Jessica Germain. She argued with me and we got no where. She was very unprofessional and rude. Since that did not work I was then contacted by Jim Collins, who is the operations manager. Well, after several discussions with him, one with him explaining that they no longer focus on customer service but rather retention. (I have recorded dialogue to back this), we got no where. I had asked him to ATTEMPT to put me in another vehicle. After he TRIED, he called me and said he could no longer COMMUNICATE with me because the AG of Ohio advised him not to. THis is just a display of the great customer service. In my opinion if they keep focusing on retention rather than customer service, they may not retain anyone, Be careful with these folks.