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Germain Honda of Dublin

(614) 718-9200

6715 Sawmill Rd, Dublin, OH 43017

Overall Score

Auto Makes We Service

Honda

Specialties

Collision Repair & Paint Service & Repair

Amenities

Car Pickup/Dropoff

Customer Reviews (2 reviews)

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Germain Honda of Dublin
April 19, 2013

I have recently had a terrible experience with this dealership. I was sold something within my lease package that they did not deliver, being car washes. The car washes has been up and down for the duration of about 16 months. Long story short, I complained. I was then contacted by the GM who happens to be Jessica Germain. She argued with me and we got no where. She was very unprofessional and rude. Since that did not work I was then contacted by Jim Collins, who is the operations manager. Well, after several discussions with him, one with him explaining that they no longer focus on customer service but rather retention. (I have recorded dialogue to back this), we got no where. I had asked him to ATTEMPT to put me in another vehicle. After he TRIED, he called me and said he could no longer COMMUNICATE with me because the AG of Ohio advised him not to. THis is just a display of the great customer service. In my opinion if they keep focusing on retention rather than customer service, they may not retain anyone, Be careful with these folks.

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Germain Honda of Dublin
July 18, 2008

They are expensive. They tried to sell me something my car didn't need for $400. The service consultants are on commission so be weary.

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