I had explained the symptoms, and after my vehicle was analyzed, the cause was explained to me with an estimate. Vehicle runs better than ever!
Feel confident with repairs needed, Keri-Jo is awesome to work with as well as all other employees. Great run shop :)
Like always, my experience was excellent.
Jake was wonderful. He is so personable and explains everything.
They always do great work and are so pleasant and professional!
I had a very good experience at the shop. The best part was when a lady called me to explain everything that the mechanics had found wrong with my car. She explained each thing separately and thoroughly and also explained the severity and importance of each one being fixed. This gave me the opportunity to adequately prioritize which things needed to be fixed right away and which ones I could wait. She was very accommodating to what I did and did not want to have done with my car and did not make me feel guilty about anything I didn't have done.
Very impressed by professionalism.
I've never had to get a lot of work done on my car outside of the small, manageable things like an oil change, so I wasn't sure what to expect. They were fully accommodating to my schedule and the price/time of repair was really good.
Well diagnosed and well repaired. Just like the auto service I always get from Genins.
Ray is the best!
I would definitely recommend this shop.
They were polite, and the work was very good quality! My only complaint was that it seemed more expensive than expected (oil change was a fair price, but minor work ended up costing a lot).
Great personalities with everyone there!
Good, solid repair shop.
Our most recent experience involved the shop's investigation of a power steering problem and then a series of follow-up discussions about estimates for future work on related problems. We greatly appreciated the expertise and patience with which the people at the shop explained the nature of the problems and took the time to give us detailed estimates. There was absolutely no pressure to have the estimated work performed. In all, our experience was excellent.
Good work. Have been very satisfied with Genin's for a number of years.
Excellent work at fair prices, and friendly staff.
Referred by a friend and we're very happy with our first experience. Honest about what actually needed to be repaired and what could wait. Refreshing! Very different from local Ford dealer.
Great people and service.
It was good.
I had a great experience getting my car serviced here! Everyone was very helpful and explained exactly what was going on with my car. I will continue to take my car to Genin's Autocare.
Satisfied. Likely to use this place again.
My auto care was very well done. The people were all very understanding and showed much care in helping me fix my car.
I appreciate the friendly service and the desire to please the customer.
I dropped my car off at 9am, but all other cars that were towed in throughout the day got serviced instead. I had to call multiple times for updates and eventually had to come back the following day. I understand they were busy, but it was annoying to be forgotten since I called ahead and asked if they'd have time for me that day.
Always friendly, reliable, trustworthy, and competent. Highly recommended.
Always feel I've made the right decision to have Genin's Autocare work on my car.
As always, Genin's did a great job with my car. It had something go wrong and they were able to get me in right away and get it fixed the same day!
Friendly and informative Service Manager!
I've been taking my cars to Genins for quite a while; I will continue to do so.
After checking the air pressure in my tires, a nail was found in one of them. They put in air and said I return for a patch and I didn't need a new tire. I did return and waited a short time for the patch to be applied.
I am a long time customer of the shop and value their service, friendliness, and honesty. I often highly recommend this shop to other people.
Competent and friendly staff.
Helpful, friendly, efficient and reliable. Well established shop so competence is assumed. Did some extras at no charge too.
Went the extra mile.
The are honest, fast, and friendly. They are a fair price. I highly recommend them :)
Under warranty, I had the shop fix something they had fixed before because somehow it broke again. They tried to charge me extra for various things that were repeated (and under warranty) and I had to watch my step and question every part of the way. I felt like I was not trusted and that they did not want to stand behind their work and honor the warranty, but begrudgingly they (kind of) did. Of course they found something else wrong to fix and charge me for so they could at least get something out of me. No way I would ever recommend. Also, prices are extremely high. Another shop quoted me at 40% lower cost to fix. And the warranty gives the option of getting the cost of the botched repair back. However, by time they called me to confirm what was wrong with it, they had already taken apart half my exhaust and started replacing pieces, so I had no choice in the matter. Ridiculous.
Good communication and service
Friendly staff and not ripping off.
I started going to Genin's when we moved to Madison because it was close and convenient. I will continue to go there because they do a great job, and most importantly, I feel they are honest and I trust them to provide excellent service without trying to sell you services you don't need.
Timely fix, quality work, friendly staff.
Prices seem quite steep for standard items like cabin air filters, etc.
I had a flat tire. I left the tire and it was repaired within an hour. That is excellent service.
Have used for last 20 years for convenient service. Fair price and fast service for a smaller shop
Helpful knowledgeable and timely
Work was performed as specified and finished in a timely manner.
They work on a Saturday and are accommodating. They have great customer service.
I have worked with them for many years. I used to work at a repair shop so I know that their work is good. They are honest. They give free loaners.
I'm satisfied and they did everything correctly.
They kind of were expensive but they got it done in a timely manner and they did what they said they were going to do.
His work is good. His prices are reasonable. He is nice to deal with.
They are very knowledgeable. They are very personable. They bend over backwards for you.
They are good, honest workers.
They have good quality service. They are friendly with good customer service.
They are an outstanding service provider.
Their customer service is wonderful. They are timely and reliable.
Quick service and a convenient location. Reasonable prices.
I think they are honest. They provide a good service. They are smart.
Very accommodating and do a good job. If something is not wrong, they are honest about it. They look at it and don't charge and charge you. Things are done in a timely manner.
It is great service, the employees are great and know what they are doing. After each service, they give you a list of stuff on your car, for immediate attention. It's a family business. They're great in customer service and keep you informed every step of the way.
They were the only ones to get me in and when I couldn't start my car, they had their shop opened longer. My car was running and couldn't turn it off. Someone stayed past business hours to help my vehicle. After I went there my car still needed work. I am leery that something is wrong with it.
They are very honest and I trust what I do is right for the car. They do a good job whenever they do it.
Dependable and knowledgeable service. Handy location.
They are always very friendly, thorough and don't try to tell you there are things wrong with you car that really aren't.
I can make a #10 recommendation about Genins to my friends (and do) because I've been a customer for many years and would make such a recommendation with the greatest of confidence that none would be disappointed.
Genin's fixed my car.
Can count on a good job.
They are always courteous and respectful. They never talk down to me or try to sell me services I don't need.
I know that I can trust Randy Genin--when he tells me what is wrong with my car, it makes sense and his repair explanation also seems reasonable.