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Genin's Autocare

3505 University Avenue, Madison, WI 53705 Map & directions

Call Now: (608) 535-8979

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About Genin's Autocare

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
96
Technical Ability (?)
100
Tools & Equipment (?)
94
Customer Service (?)
98
Customer Conveniences (?)
24 months / 24,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Genin's Auto Care has been providing the community of Madison with great quality auto repair since 1992. They operate under the motto "Anything we can do to help", this motto was demonstrated in our unbiased review of their recent customers. Words like honest, accommodating, reasonable, and knowledgeable were used to describe this RepairPal Certified team. Rick Genin, the owner, has assembled a team of highly qualified professionals who combine for over 95 years of experience fixing cars. This team makes sure to keep up with the latest industry technology by attending the ongoing training needed to make accurate, professional repairs to your modern vehicles. An investment has been made in some of the best automotive tools and computer diagnostic equipment to perform a wide range of repairs. These repairs range from advanced computer diagnosis and repairs to tires and wheel alignments. They back their work with a 12-month / 12,000-mile warranty for your peace of mind. Local shuttle service, loaner vehicles, early bird drop off, Saturday hours, and a clean comfortable waiting area with wireless Internet are all available for your convenience.

Message from the Shop

We are a 6 bay Napa Auto Care Center, AAA Approved Repair & Repair Pal Certified Repairer.
We have a 2 year/ 24 months Nation Wide Warranty.
We are a available 6 days a week.
Call and make your appointment now 608-23-1088 or email Rick at busymo@aol.com.

Thank you!

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Muffler & Exhaust Oil Change & Lube Roadside Assistance Scheduled Maintenance
Service & Repair Timing Belts Tire Sales/Repair Windshield/Glass

Amenities

AAA Member Discount Car Delivery Car Pickup/Dropoff Coffee
Early Bird Dropoff Extended/Evening Hours Gas/Diesel Heated Waiting Room
Loaner Car Open Saturday Parts/Accessories Service Guarantee
Shopping Nearby Towing Wireless Internet

Customer Reviews 25 verified reviews

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Genin's Autocare
Verified Customer
March 08, 2014

They work on a Saturday and are accommodating. They have great customer service.

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Genin's Autocare
Verified Customer
March 08, 2014

I have worked with them for many years. I used to work at a repair shop so I know that their work is good. They are honest. They give free loaners.

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Genin's Autocare
Verified Customer
March 06, 2014

I'm satisfied and they did everything correctly.

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Genin's Autocare
Verified Customer
March 05, 2014

They kind of were expensive but they got it done in a timely manner and they did what they said they were going to do.

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Genin's Autocare
Verified Customer
March 05, 2014

His work is good. His prices are reasonable. He is nice to deal with.

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Genin's Autocare
Verified Customer
March 04, 2014

They are very knowledgeable. They are very personable. They bend over backwards for you.

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Genin's Autocare
Verified Customer
March 04, 2014

They are good, honest workers.

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Genin's Autocare
Verified Customer
March 04, 2014

They have good quality service. They are friendly with good customer service.

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Genin's Autocare
Verified Customer
February 28, 2014

They are an outstanding service provider.

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Genin's Autocare
Verified Customer
February 28, 2014

Their customer service is wonderful. They are timely and reliable.

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Genin's Autocare
Verified Customer
February 27, 2014

Quick service and a convenient location. Reasonable prices.

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Genin's Autocare
Verified Customer
February 24, 2014

I think they are honest. They provide a good service. They are smart.

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Genin's Autocare
Verified Customer
February 24, 2014

Very accommodating and do a good job. If something is not wrong, they are honest about it. They look at it and don't charge and charge you. Things are done in a timely manner.

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Genin's Autocare
Verified Customer
February 22, 2014

It is great service, the employees are great and know what they are doing. After each service, they give you a list of stuff on your car, for immediate attention. It's a family business. They're great in customer service and keep you informed every step of the way.

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Genin's Autocare
Verified Customer
February 21, 2014

They were the only ones to get me in and when I couldn't start my car, they had their shop opened longer. My car was running and couldn't turn it off. Someone stayed past business hours to help my vehicle. After I went there my car still needed work. I am leery that something is wrong with it.

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Genin's Autocare
Verified Customer
February 21, 2014

They are very honest and I trust what I do is right for the car. They do a good job whenever they do it.

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Genin's Autocare
Verified Customer
February 05, 2014

Dependable and knowledgeable service. Handy location.

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Genin's Autocare
Verified Customer
February 01, 2014

They are always very friendly, thorough and don't try to tell you there are things wrong with you car that really aren't.

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Genin's Autocare
Verified Customer
January 10, 2014

I can make a #10 recommendation about Genins to my friends (and do) because I've been a customer for many years and would make such a recommendation with the greatest of confidence that none would be disappointed.

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Genin's Autocare
Verified Customer
December 13, 2013

Genin's fixed my car.

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Genin's Autocare
Verified Customer
November 20, 2013

Can count on a good job.

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Genin's Autocare
Verified Customer
November 15, 2013

They are always courteous and respectful. They never talk down to me or try to sell me services I don't need.

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Genin's Autocare
Verified Customer
October 10, 2013

I know that I can trust Randy Genin--when he tells me what is wrong with my car, it makes sense and his repair explanation also seems reasonable.

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2 verified customers did not leave comments but provided these ratings:

(2) by James and 1 other verified reviewer
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RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:7:00am to 7:00pm
Sat:7:00am to 4:00pm
Sun:CLOSED
Call Now:

(608) 535-8979

Auto Repair Experience

  1. Rick Genin, Owner
  2. Established 1992
  3. 4 Auto Repair Mechanics on Staff
  4. 68 Years of Car Repair Experience