All employees friendly. work done well.
It took 3 visits to finally have the service computer accurately updated.
Excellent experience! All personal were very responsive-very fair price-I will be back.
Had a blower fan replaced
Waited for it in the office area
Repair done quickly on a very busy day there
This establishment has long been a place that I have trusted to do great work. From the dad and now his boys. Great family, great business!
I have been a customer for years.
Absolutely will be back!!
Excellent service. A pleasure to work with this shop.
I had a good experience.
This was my first time at Geneva Foreign and Sports, and I will definitely be back. I worked with Todd and he was great! I love how they gave me an estimate for all upcoming work and helped prioritize the work to be done. Thanks Todd!
Minor predictable repair. Everything about it was fine, except that it took an hour or two longer than I expected.
Very professional and friendly staff.
Great job. Thank you Dan.
It was horrible I paid $1500 to fix a oil leak problem and received my car back with no oil something was hanging from the bottom of my car when I received it
I really appreciate the honesty in advising me to trade car in instead of thousands in repairs. Always good service.
Finally a shop that can fix a trucks issues the first time around. Great job Geneva Foreign & Sports.
car was in the shop one month for a simple repair to the trunk latch.
Dan is a great guy but sorry, GFS is 40 minutes from house and I can't make multiple trips for repairs. Bad vibration, cause unknown. I'll make arrangements to take it to a repair shop in Ithaca.
Everyone always treats you with respect and friendly.
It was good.
The Service Team always provides warm and welcoming customer service. What's better is that they will provide the customer options to make the repair LESS expensive whenever possible. Car repairs are expensive...find a mechanic you trust...you wont find better than GFS.
I travel over 40 miles to have my Volvo serviced by this business. They always do a great job and are extremely trustworthy.
I was not at all happy that I showed up at the end of the day to pick up my car and found that it hadn't been worked on. No good reason for this was given at the time, and I kept the loaner for another day. I later was given a reason for this, but a phone call telling me this on the first day would have saved me a trip out there and a bunch of frustration.
The car wasn't totally fixed but had an intermittent electrical problem with warning lights. No effect on car performance. When the lights came on but went out again I called back I said they could replace the part. They said no, not until the lights were always on. They didn't want to replace a part until they were sure it was the defective one. I liked that.
Great people to work with.
My experience with Geneva Foriegn Auto is always enjoyable and without surprises. If there is more to be done they are quick to notify me and allow me to make the decision on how to proceed
The entire experience was 'comfortable' as I waited for my car. However, Fox news is not always 'fair and balanced'. See you in the summer.
Car fixed to perfection in an environment of respect and kindness.
Always good service, good people !
We've had several instances of a pesky check-engine light on our mini cooper. Ken, Todd, and the entire staff have been extremely helpful! This is the best automotive shop I've ever been to.
We were treated fairly and things were done in a timely manner. They are truly professionals !
Friendly and make an effort to have the waiting area cozy and stocked !! Nice touch !
Great service and wonderful staff.
Sometimes it takes an extra day to get the parts in... just remember, it's worth it! The car runs better than it ever has.
I came in with the engine light on, it's still on but it took 3 weeks and $2500. I never received a pone call from the shop--I always initiated the discussion. Worst experience in my life.
I love Geneva Foreign & Sports! I bought my car there and always use them for service.
This group is very organized and professional. My experience was exceptional as was the work performed.
Ken is great - he is truly all about customer service.
Great job, fast service.
Great shop with very strong service group.
Very helpful, professional caring staff. Although my car repairs had to be done elsewhere due to a warranty the repairmen were very helpful and helped me get my car to a certified dealer for repairs required. I would certainly go there for service and recommend to my family and friends.
The repair shop gave me a loaner until my repair was completed.
I am satisfied with the work performed.
I am grateful for the assistance with my Honda. Since I am in Florida I will have to wait until I retun and hopefull the left front tire will not be flat again. I have had trouble with the left fron tire since the tire were new and hopefully the problem is resolved. We wre putting air in the tire at least every 3-4 weeks.
I appreciate the new battery since the one I had was lss than a year old. Thanks for your assistance.
My car had an extended warranty that covered only part of the repairs and labor. It was not made clear to me that I would have to pay 25% in labor over the warranty because they only covered $75/hr and the shop charged $100/hr. I also didn't know they were going to charge me $120 to tow the car 14 miles. I would have had AAA tow me for about $30. They charged a $120 diagnostic fee which the warranty should have covered, etc..... I thought I was going to pay 700 tops and paid 1141. I was not happy about that
My car has required some substantial repairs over the past few months, and GFS has done a wonderful job making sure everything was done well and comprehensively. Dan was especially helpful and accommodating each time, and went well beyond what was necessary to ensure that we were happy and set to go. Many thanks--we'll definitely continue to return to GFS.
Mirror Joy stick was broken. They needed to scan the part # to see if they could find a used one. The next thing I am told is the Mirror is broken I told Dan the mirror was new. He asked who did you buy it from? I Told him I bought it from you. The next thing I know Dan told me they were able to fix it and it was fine.
Then when I was paying the bill Dan told me that they replaced the mirror under warranty...I got in my car and adjusted the mirror only to find the same clicking noise when the mirror is adjusted to the full left.
I had a flat tire and I ask him to put the tire equipment back in its holder in the trunk, not completed after being promised by the way that's a minor detail.
I would have liked to have known about the recommended repairs as I had to go to a second shop to have tires rotated and balanced and I would have also liked to have known about the ripped inner boot so I could have gotten it fixed at the same time as the drive shaft.
The best of the best!!
The waiting area was clean, warm, and comfortable. My car was ready when they said and I was on my way for the rest of my day.
I feel that if there was a more thorough inspection into the car's issue the first time it was in the shop, it would have saved me time, money and less aggravation of having to bring the car back repetitively.
Great job, as always!
Parts were not there. Slightly Delayed.
Friendly and professional.
very helpful and responsive service.
I needed to have a valve job done on a xc70. A week to 10 days was expected. It took over two weeks. Service timeframe included Thanksgiving.
confusion about tire storage ended up burning a lot of hours of drive and wait time.
As always I was very pleased with how quickly and efficiently my car issues were dealt with. It is always a pleasure to work with the people at Geneva Foreign and Sport.
I would definitely go back for more repairs.
Continuous dedication to fixing on going issues.
The problem that was run into, was that the deeper the work went to repair the vehicle. The problems that needed fixed kept out guessing the guys working on it. I feel it was not their fault, just that stuff happens!
Over all the years I have had the Fitzgerald's work on my vehicles, I have felt safe and confident returning to the road. Knowing the repairs were correctly fixed.
Thank you, Dan, D, Ken and the tech's at Geneva Foreign And Sports.
Courteous and personable staff who remember me at every visit. Feels like family.
Enjoyable experience, friendly people, fair price, completed the job time.
As always, the folks at GFS were wonderful, while providing expert service. I have wholeheartedly recommended to my family and friends.
My car which I have bought from them constantly is going back to them for something else wrong. The only good thing about this place is they offered an extended warranty, which I pay for, and Ken the manager.
This my last visit to gas. I have a brake issue that after 3 consecutively complaints the issue not resolved. Customer -client atmosphere is not as beforehand!
The work was done very well. I was happy about that. When I dropped the car off, I was told it would be a few days. Then, a week later, was told the VW Mechanics were on vacation. I wish I had known that at the beginning. Was given various dates that it would be done, but apparently they had been looking for a part. Though the customer service people were pleasant and nice to talk to, I think something needs to be done to give customers a more realistic time on the service. I show this car at various car shows and I had to miss 3 shows during this time. Had I known the delays, ahead of time, I wouldn't have signed up for the shows. I will bring my car back for further service. Just hope I'm given a more realistic time. Thank you
Everything went well. Fully explained what was wrong with my car but there was a long wait time even though I had an appointment.
Fine. Repaired and returned as quoted.
good service- timely.
unfortunately, the cruise and check engine lights still come on.
GFS goes above and beyond to take care of their customers. The only suggestion I would make is the improve communication. When I picked up my car initially (after a service) there was additional service needed, and they did not tell me. I thought it was getting all the work it needed and was surprised to get my car back to find it still sounding terrible. I scheduled another service appointment, but would have preferred to have been told that it still needed more work. Otherwise, GFS ROCKS!! And, I mean that!
Great service. Very friendly.
No one likes to shell out a lot of money for repairs, but if you've been driving long enough, a certain sense of acceptance comes with the periodic need to fix things that break. Geneva Foreign Sports is a wonderful place to have these necessary tasks performed. The staff there are attentive, thoughtful, friendly, expert, and fast. They are not cheap, but their work is nonetheless a bargain. Things are fixed once, fixed right, and you won't be paying for mistakes.
The are very helpful, courteous and attentive to the needs of the vehicle.
I had brakes replaced a month ago. I started to hear noises that sounded like one of the brakes had gone again. GFS resolved the issue with one the brake springs and replaced the pads for me at no cost since the repair was only a month old. Didn't even have to ask them for it - they just offered it voluntarily.
I am satisfied.
Awesome, can't say any more.
As always, GFS exceeds industry standards, provides excellent, competitive service. Their customer service is absolutely second to none. Communications are always efficient, salient and focused. Well done yet again.
Fast prompt repair.
Service was fast and the personal were very friendly.
Too many mistakes.
Professional in every way and go out of their way to make sure you are satisfied.
I am very confident of workmanship, somewhat disappointed about level of communication.
They have treated me very fair when it came to repairs for my vehicle I purchased from them. There were a few issues with the car that the mechanic caught and that they warrantied even though I was passed the 1000 mile warranty. They will be my first stop next time I am in the market for a new car.
The service always seems to take longer than expected.
Very long period of time to get work completed once vehicle was dropped off. Invoice was incorrect, charged for work that was not completed. My wife and I felt rushed by the people at the pickup counter when we were picking up the car, like we were just a number and they wanted to get to the next person.
Excellent Customer Service!
The staff is always very knowledgeable in my service needs.
Ken is the best. I would follow him wherever he went because of his customer service skills. Geneva is very lucky to have him on their team.
All items addressed on the spot.
Friendly, fast and decent price.
Loved the service at this shop. They make ownership of a high mileage German sedan enjoyable and predictable. The service advisors always answer my questions satisfactorily, give heads-up regarding what might be coming up in terms of maintenance, and have on multiple occasions passed opportunities to upsell expensive parts and repairs by fixing small things basically for free. Great place and I look forward to actually have them find my next ride in due time.
Many times to fix a problem and miscommunication about payments.
They're always so friendly, and they absolutely know what they're doing. Great customer service. They're the only people I trust with my car.
All was good.
Awesome service and no unneeded repairs.
Felt as though my concerns were not heard and I was a nuisance to them.
Both cars were serviced and we were pleased with the results!
Extremely friendly, trustworthy and knowledgeable.
Service is always great. They're very knowledgeable and polite about everything.
Very quick and accommodating. They always get the job right!
GFS took very good care of me as a person as well as all the needs of my car.
People are fast and responsive. Work is done well at a reasonable rate.
Great experience. Courtesy car if you need it. Very professional.