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Gateway Auto Service #2

(773) 985-8843
34 Verified Reviews

HOURS
08:00
18:00
http://purl.org/goodrelations/v1#Monday
08:00
18:00
http://purl.org/goodrelations/v1#Tuesday
08:00
18:00
http://purl.org/goodrelations/v1#Wednesday
08:00
18:00
http://purl.org/goodrelations/v1#Thursday
08:00
18:00
http://purl.org/goodrelations/v1#Friday
Su
Closed
M
8:00am to 6:00pm
T
8:00am to 6:00pm
W
8:00am to 6:00pm
Th
8:00am to 6:00pm
F
8:00am to 6:00pm
S
Closed

ADDRESS

160 N Elizabeth S
Chicago, IL 60607 USA

AUTO REPAIR EXPERIENCE

  • Shadi Qattawi, Owner
  • Established 1998
  • 4 Auto Repair Mechanics on Staff
  • 116 Years of Car Repair Experience

Gateway Auto Service #2 Reviews

OVERALL RATING

34 Verified Reviews
5 stars
(16)
4 stars
(10)
3 stars
(2)
2 stars
(1)
1 star
(5)
by January 04, 2016

After 14 miles after leaving the shop my transmission blew after they had been working on it all day.

by December 27, 2015

They did a good job on my car and at a reasonable price. I didn't have any problems, Shadi is great.

by December 27, 2015

I wasn't happy. A year ago I took my car into the shop to get fixed and I ended paying for a part that was recalled and to this day, they have not been fixed or the part replaced. Nobody has gotten in touch with me about the part and I paid a lot of money to get this fixed. The main issue was fixed but this part that got recalled never got resolved. I am getting frustrated just thinking about it.

by - Verified Customer December 24, 2015

It was a good place to get my car serviced. They had fast service and the price was fair. I just wanna add that they're the best in town.

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by December 22, 2015

They were fast and honest.

by - Verified Customer December 16, 2015

They were really friendly, they got the work done, and it was affordable.

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by - Verified Customer December 07, 2015

They repaired my car, and they let me know what was wrong with it. That was all I needed to know.

by December 03, 2015

They're really good to go to if your're in the area but in my opinion I feel they are expensive. Usually for a tire patch they charged me forty dollars when they are usually twenty dollars.

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by - Verified Customer November 30, 2015

I took my car to a dealership and they failed to fix it. I took it to Gateway and they fixed the problem. They were really courteous. The time frame that they gave me was accurate. What they quoted me was the actual amount at the end.

by - Verified Customer November 21, 2015

They were very helpful. They were very nice. They promptly told me when the car was ready, after it had been fixed. When I picked it up, it had a rose for my wife. Their customer satisfaction is very good.

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by - Verified Customer November 20, 2015

The mechanic is a friend of mine, so I trust him. I thought the facility was very inviting, and the people were very nice. They took good care of me.

by - Verified Customer November 17, 2015

They did good work, and they had fair prices. One of my cousins brings his car there all the time, and he had nothing but good things to say about them.

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by - Verified Customer November 15, 2015

They were great, they fixed my vehicle and they have great customer service.

by - Verified Customer November 06, 2015

I just thought they were a little pricey, the work was done asap and they did do a good job.

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by - Verified Customer October 30, 2015

It's hard to find another auto repair shop like it, he is a nice guy.

by October 28, 2015

Good service. It was on time. They are very respectful.

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by - Verified Customer October 21, 2015

They are very knowledgeable and friendly. They are fast. There isn't a crazy wait time. Their prices are fair.

by - Verified Customer October 19, 2015

Very friendly, very prompt, and very precise and great all around.

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by - Verified Customer October 17, 2015

They did a very good job. They are not in the most convenient location but they are good.

by - Verified Customer October 08, 2015

The service that they provided to my vehicle was not accurate.

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by - Verified Customer October 06, 2015

I love, love the guys there. They’re nice and honest. The only reason I didn't give them a 10 is that they originally told that the price was sixty-five dollars and they even wrote it down on a card and they charged me seventy-five dollars. I did like the fact that, they told me when it was going to be done and they did in fact have it done. It's nice to know that they are living up to their standards and following through with what they say to their customers.

by - Verified Customer October 04, 2015

I have taken my car in four times for the same problem and it still is not fixed.

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by - Verified Customer September 17, 2015

I thought the service was well done. The service representative that I worked with did a great job and delivered as promised.

by September 16, 2015

They want to sell you as much car parts and services hours as possible.

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by - Verified Customer September 04, 2015

I thought it was great service but I think that it was a little pricey.

by - Verified Customer September 03, 2015

They were extremely helpful and they have great customer service.

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by - Verified Customer August 29, 2015

Their service was pretty good. It was timely.

by August 23, 2015

It is just not conveniently located to where I live or work. It was recommended to me.

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by August 19, 2015

The level of care and the employees and owner are perfect.

by - Verified Customer July 20, 2015

When I brought the car in, I told them the interior was spotless. Auto places tend to have their mechanics get in there and fill it with grease. I requested that they put something over the seats. The owner said that they didn't have a problem with that. He said they know what they are doing. I opened the door to get in and there was a black oil stain on the seat. When I told him that he said "It didn't come from us." He tried to insult me by saying that they didn't do it. It didn't come from me. I was dressed in a business suit and headed to work.

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by - Verified Customer July 18, 2015

They were honest, quick, reliable and the price was reasonable.They were great.

by - Verified Customer July 11, 2015

Their customer service and personal attention is better than other places I have been to.

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RepairPal Scorecard
91
OVERALL QUALITY SCORE

12
month
Nationwide
warranty
12
month
Local
warranty
TECHNICAL ABILITY
91
TOOLS & EQUIPMENT
100
CUSTOMER SERVICE
90
CUSTOMER AMENITIES
98

Gateway Auto Service has been serving the local community since 1994. The shop on N. Elizabeth Street features a team of very experienced, highly trained technicians who are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs, to tires and wheel alignment, to check engine light and computer diagnosis and repairs, to state smog inspections, as well as your scheduled maintenance needs. This work is backed by a 12-month / 12,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as: “friendly”, “honest”, “prompt”, and “helpful”. A local shuttle service, rental cars, early bird drop off, Saturday business hours, and a waiting area with wireless Internet are available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Classic Car Repair/Restoration
  • Collision Repair & Paint
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
  • Vehicle Detailing
  • Windshield/Glass
+ More

AMENITIES

  • Car Wash
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Heated Waiting Room
  • Military Discount
  • Open Saturday
  • Rental Car
  • Se Habla Espanol
  • Senior Discount
  • Service Guarantee
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet
+ More

AFFILIATIONS

  • NAPA
  • iATN

MESSAGE FROM THE SHOP

Gateway Auto Service, with three convenient Chicago locations, is legendary for providing the best full service auto care in the Chicago land area. Gateway is dedicated to quality service and a level of professionalism unsurpassed in the industry; Chicago auto repair done right.

At Gateway Auto Service, state-of-the-art equipment, factory-trained, and expert technicians, and pride in customer satisfaction come together to provide you Complete Automotive Service – right down to the comfortable waiting area provided especially for you our valued customer!

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More
Questions Answered by Gateway Auto Service #2
low idle maybe 500 rpm not sure why? car h...
More likely the exhaust is the cost of the low idle. Would be more than happy to help you in our division location 2057 West Division. 773-342-7105
I am not very sure we have to open it up and look what's needed inside when you take the timing chain off give and take roughly I will say 1200 - 1500. Definitely I would recommend to bring the car in to confirm if you have the timing chain or timing belt does make different

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