At Full Circle they understand we are people and treat us that way. Every question we have ever had they took the time to explain beyond what we needed to know so we understand everything being done. Even when we see them out on the town they take the time to talk to us and get to know us. We don't see them as just mechanics, but as the caring people that they are.
Always friendly and will explain everything to you!
I have been going to Full Circle Auto for years. My son's tire on his car had a slash in it and I was able to get the car in on the same day he noticed the flat tire and get the tire replaced with a great price and great service.
My Toyota Yaris is running better than when I first drove it out of the Dealership. Also, I like the way everyone in Full Circle takes the time to explain things to me. "THE BEST".
My right rear tire developed a slow leak over last weekend. I called first thing Monday morning and was able to bring it right in, and it was ready to go by 9:20. Very efficient.
For the first time in 15 years, I was called the following day to get feedback on the service I was provided for an auto repair. That in itself is a great sign that the owner of this company understands what customer service should look like. My concerns were put to rest when the owner called me personally and offered to investigate the concern. At the end of the conversation, I am confident that there was an error on my part, to begin with. As long as I am in the area of O'Fallon, IL I will bring my vehicles here because of the value's that these business operators by Honesty and Integrity! Thank you again for making me feel like a valued customer.
Thanks for being so thorough with my car. I appreciate the safety check and being able to break up visits by "need to do now (very soon)" and "can wait another month".
They always explain to me as a woman in a way I can understand. They don't try to sell me what I don't need and the price is always what they said it would be no surprises at checkout. They send notices when maintenance is due and I like how they picked up my car from my house.
The staff members are friendly and will gladly explain to you anything that may be wrong with your car. Full Circle Auto Service always goes above and beyond to make sure that my car is safe, running well, and in top condition. If you live in O'Fallon, IL or anywhere nearby, you should take your vehicle to Full Circle and give them a try.