» » »

Mercedes-Benz Q&A

Ask Your Question

2008 Mercedes-Benz E350 Question: Front Suspension Issue: Dealer made make shift repairs by adding 'spacers'. Huh?

 

Question

08E350SanDiego, San Diego, CA, July 08, 2012, 09:29
 Rookie

My experience tells me its more than just tire pressure. There appears to be major suspension issues with the E350 07 and 08 that MBZ won't admit to. I had uneven wear on the inside edges of the front tires, flat spots every 2 inches or so around the entire tire. (The middle and outside edge of tire had at least another 25K left, not close to nearing the wear bars). Road noise was unbearable. Our car was/is a CPO with less than 36k when this happened. Get this; the dealer claimed it was a "ride height" issue and installed "spacers". They literally altered the suspension of $55K car by putting in these BS half inch plastic spacer on the struts, just like you'd alter a rice burner Honda or Toyota that these kids race around in... ok, fine. So we went with it. Intalled 2 new front tires at nearly $500. Now at 47K same issue; the tires have started to feather and is starting to make road noise. BTW: I have a commercial grade tire pressure gauge and checked the pressure at least once a month. I inquired about a recall. But the dealer advised, "its not a significant problem"... I disagree! Anyone else out there with similar issues? Love to hear from you.

2 Answers
Flag This
  • Medium-star Best Answer
    July 08, 2012, 11:01
     Journeyman

    You are absolutely right, you have a suspension problem, but adding spacers is not the fix. I hope your car is still under warrantee. You need to contact the complaint department of that dealership or go to mercedesbenz.com and register a complaint. Sometimes you have to go to the extreme to get things done. I wish you a lot of luck.

    Flag This
  • Reply

    08E350SanDiego, July 09, 2012, 11:15
     Rookie

    Thanks for your reply. I've talked to the dealer's assistant manager and he claims, as mentioned, its not a significant issue. Thus, I've even called the 1 800 # to MBZ and they pretty much gave me the same speech; "adding spacers corrected the issue". There is a "MBZ Suspension Service Bulletin 231230, NHTSA Action #: 10022892. But there aren't any information on how to properly correct the issue. (Jamming spacers isn't the answer, still chewing up the tires...) Are there any other processes to correct the ride height issue that you good folks know of?.. Your comments are appreciated.

    Flag This
  • Reply

    Nothing IS the best, December 17, 2012, 17:09
     Rookie

    This is my second Mercedes E-Class. I had minimal problems with the first. From new, this car has cupped and feather tires which produced a noise that was unbearable. My first set started going at 7,000mi. I currently have 72,000mi on the odometer and am on my 5th set of tires. There is an issue with this model that MBUSA will not admit. I called and corresponded with MBUSA to no avail. After being ignored by them for more than 2 months(no replies, poor excuses) I had to get FJ to intervene. MBUSA simply offered me $500 recompense which I turned down on principle. Since then, I have also replaced the lower control arm bushings in the hope, as the dealer stated, the cause of the premature tire wear could/may be caused by their cracking. Well, now that those have been replaced, this has caused other issues to surface such as a vibration and clunking noise from the front end the dealer states is probably the struts - that their problem is manifesting due to the tighter composition of the suspension due to the installation of the bushings....it goes on and on with this thing. Based on all the problems with this car, and worse yet, MBUSA's treatment, I will NEVER buy a Mercedes Benz product again. Do yourself a favor and dump your car as soon as you can. Mine is going very soon.

    Flag This
  • Reply

    MBmaybe, April 22, 2013, 05:59
     Rookie

    Hi :>)

    I wondered what year you have now with this issue... thanks. I'm looking right now at a MB E350 2010 w/22k CPO. The thing is a beautiful looking car, for the wife, but reading the dozens of issues with it makes me want to tell her we will NOT buy it. Many issues I see show it's with the 2006 thru 2010... Do you know if the 11, 12, 13 are any better? Thanks for any info - we peobably won't buy it tonight. She will be sad.

    Reply
    Flag This
  • Answer #2

    July 02, 2014, 10:01
     Rookie

    I have purchased 3 sets of front tires and all have done the same. Wearing on the inside that you can't even see. Sometimes you can feel it and on this current set that I am riding on they look brand new; only about 6,000 miles. Alignment each time new tires where installed, very bad issue.

    Reply
    Flag This