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FreeState Auto & Truck Service, Inc

200 Ritchie Rd, Capitol Heights, MD 20743 Map & directions

Call Now: (301) 876-4172

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About FreeState Auto & Truck Service, Inc

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
89
Technical Ability (?)
100
Tools & Equipment (?)
87
Customer Service (?)
93
Customer Conveniences (?)
24 months / 24,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Freestate Auto & Truck Service has been serving the Capital Heights community since 1989. Freestate is a large, well equipped automotive repair facility that is capable of handling most of your automotive service and repair needs. The RepairPal Certified shop features a team of experienced professionals with well over 100 years of professional experience amongst them. This experience coupled with the training and great tools makes this crew capable of performing high quality professional repairs. They back their work with a 24-month / 24,000-mile warranty. Local shuttle service, rental cars, and a waiting area with wireless Internet is available for your comfort and convenience.

Message from the Shop

Freestate Auto & Truck is a full service family owned repair shop. We offer a free shuttle , discount towing , We have been in business since 1989 offering a full warranty on all repairs.
We want to earn your business Call US today! Thank You

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercury Mini Mitsubishi
Nissan Oldsmobile Plymouth
Pontiac Ram Saab
Saturn Scion Smart
Subaru Suzuki Toyota
Volkswagen Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Collision Repair & Paint
Diagnosis Muffler & Exhaust Oil Change & Lube Scheduled Maintenance
Service & Repair Timing Belts Tire Sales/Repair Transmission Repair
Windshield/Glass

Amenities

AAA Member Discount Car Pickup/Dropoff Child Friendly Coffee
Early Bird Dropoff Free Inspection Heated Waiting Room Open Saturday
Parts/Accessories Rental Car Senior Discount Service Guarantee
Shopping Nearby Shuttle Towing Warranty Accepted

Customer Reviews 24 verified reviews

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FreeState Auto & Truck Service, Inc
Verified Customer
December 16, 2013

The inspector was very knowledgeable and courteous.

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Reply from FreeState Auto & Truck Service, Inc -  FREESTATE4040January 29, 2014 09:13

Lisa , Thank you for the kind words, our staff tries very hard to keep our customers satisfied and telling others. We appreciate your business.
Charlie-owner

FreeState Auto & Truck Service, Inc
Verified Customer
December 13, 2013

Well, actually they are supposed to be ordering me a part and they have not called me to tell me if it has come in. I hope they call me in the next day or two.

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FreeState Auto & Truck Service, Inc
Verified Customer
December 11, 2013

I think I had pretty good service there, they talked to me about what was wrong with my car, I was treated pretty good.

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Reply from FreeState Auto & Truck Service, Inc -  FREESTATE4040January 29, 2014 09:15

Thanks Michael, If you have any questions please contact me.We appreciate your support. Charlie-owner

FreeState Auto & Truck Service, Inc
Verified Customer
December 09, 2013

I have no complaints, they have excellent customer service.

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Reply from FreeState Auto & Truck Service, Inc -  FREESTATE4040January 29, 2014 09:18

Just what I like to hear about our customer service.We take our service very seriously and strive to give the best in the area. We need to earn your business and loyalty. Charlie-owner

FreeState Auto & Truck Service, Inc
Verified Customer
December 02, 2013

They are friendly.

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Reply from FreeState Auto & Truck Service, Inc -  FREESTATE4040January 29, 2014 09:20

We try to treat our customers the way we want to be treated.
Charlie-owner

FreeState Auto & Truck Service, Inc
Verified Customer
December 02, 2013

The shop had my car for 12 days and was not able to properly diagnose my car. In addition, they replaced a part on my car that wasn't related to the problem my car was having and charged me $600. I had to have my car towed from this shop to a dealership to have my car correctly diagnosed and fixed.

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FreeState Auto & Truck Service, Inc
Verified Customer
November 26, 2013

They are friendly and honest.

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FreeState Auto & Truck Service, Inc
Verified Customer
November 15, 2013

I didn't like their service. Because I felt that they damaged my car and I had to pay for it.

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FreeState Auto & Truck Service, Inc
Verified Customer
October 31, 2013

It was not a good experience with this last situation. There was poor communication. I am not sure if the technician knew how to work with my car. I just was not satisfied with the outcome.

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FreeState Auto & Truck Service, Inc
Verified Customer
October 28, 2013

The folks there know what fair auto repair is.

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FreeState Auto & Truck Service, Inc
Verified Customer
October 18, 2013

The service was fine but it is very unlikely that I would be recommending a towing service.

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FreeState Auto & Truck Service, Inc
Verified Customer
October 15, 2013

I took my car in and it would have taken eight hours to repair. It took seven days and it still was not repaired. I would not go to them if I needed something done. When it takes seven days to do a small repair, how long would it take to do a major problem?

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FreeState Auto & Truck Service, Inc
Verified Customer
September 25, 2013

The owner works with you. He actually takes you in the back and shows you what needs to be done. He will make payment arrangements if you need him to. The whole staff is great. I would not take my car anywhere else.

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FreeState Auto & Truck Service, Inc
Verified Customer
September 25, 2013

They seemed to be expensive. They had my car for a very long time. They did what was needed but they were back and forth on what was wrong. They had my car for a long time.

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FreeState Auto & Truck Service, Inc
Verified Customer
September 25, 2013

They were very reliable and fast.

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FreeState Auto & Truck Service, Inc
Verified Customer
September 24, 2013

Good prices and fast service.

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FreeState Auto & Truck Service, Inc
Verified Customer
September 19, 2013

I believe it to be highly commendable..

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FreeState Auto & Truck Service, Inc
Verified Customer
September 17, 2013

Service was good.

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FreeState Auto & Truck Service, Inc
Verified Customer
September 16, 2013

My car repair came out good. There was nothing wrong with it.

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FreeState Auto & Truck Service, Inc
Verified Customer
July 26, 2013

Good polite and prompt service.

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FreeState Auto & Truck Service, Inc
Verified Customer
May 28, 2013

I was satisfied with what they did with my car.

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3 verified customers did not leave comments but provided these ratings:

(2) by 2 verified reviewers
(1) by 1 verified reviewer
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RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:7:00am to 5:30pm
Call Now:

(301) 876-4172

Auto Repair Experience

  1. Charlie Kidwell, Owners
  2. Established 1989
  3. 5 Auto Repair Mechanics on Staff
  4. 2 ASE Certified Auto Technicians
  5. 94 Years of Car Repair Experience