I would not recommend this repair shop to anyone. I called to get a 2nd opinion on my Mercedes benz Active Body Control system that showed indications of a pressure issue. At first contact, Scott was friendly and said to bring in my car at 10:00 am several days later so they could get some early oil changes done.
I came to the shop early because of snow- the mechanic there at 9:30 am was rude and sarcastic to me when I explained my presence. He said I must have spoken to scott, and after that wanted nothing to do with me as a customer. He didn't open a bay, ask what the issue was, invite me in the office to wait. But he had time to BS with a Matco Tool Truck driver outside while I waited. I waited until about 10:15 am and noticed another assumed mechanic show up as I was about to leave. I assume it was Scott. No one came over to me to ask anything. The place looked unkept and the initial mechanic, in my opinion wasn't doing much.
In my opinion, the employees showed a lack of customer service and definitely respect. They acted as if they were doing the customer a favor and our time was not important. I wasted a 60 mile round-trip drive just to witness, in my opinion, a basic garage garage shop.