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Frank's European Service

704 W. Sunset Rd. #B1, Henderson, NV 89011 Map & directions

Call Now: (702) 789-6441

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About Frank's European Service

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
93
Technical Ability (?)
95
Tools & Equipment (?)
88
Customer Service (?)
95
Customer Conveniences (?)
36 months / 36,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Frank's takes pleasure in treating their customers like family and never puts money in front of people. They employ three technicians, two of whom are ASE Master Techs, who have a combined 41 years of experience between them. In addition to their clean, comfortable waiting room, complete with free WiFi and complimentary beverages, Frank's also offers an outstanding 36-month/36,000-mile warranty on all new parts. An ASA affiliated Bosch Service Center, Frank's also focuses on customer service as evidenced by their onsite gas and car wash, financing, loaner cars, and shuttle service.

Message from the Shop

Our mission is to provide the best automotive service and repair experience possible by serving our customers with unparalleled honesty, integrity and quality.

Honesty – always telling the truth during the service and repair process, never exaggerate or mislead. Always making recommendations by order of priority so the customer can plan for future service needs.

Integrity – always doing the right thing, even when no one is looking, if we make a mistake take immediate steps to correct it.

Quality – Always using the best possible equipment, parts, fluids and personnel. To provide the best warranty available 3 years or 36,000 miles.

Automotive service and repair should not be difficult or intimidating for anyone and we want to help car owners understand what we’re doing and why so they can make informed decisions, even if it means we don’t do any service work on their car.

Auto Makes We Service

Audi BMW Jaguar
Lexus Mercedes-Benz Mini
Volkswagen

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Classic Car Repair/Restoration
Diagnosis Hybrid/Electric Muffler & Exhaust Oil Change & Lube
Scheduled Maintenance Service & Repair Smog/Emissions Testing Timing Belts
Transmission Repair Upholstery Windshield/Glass

Amenities

Car Wash Child Friendly Coffee Early Bird Dropoff
Extended/Evening Hours Financing Free Estimates Free Inspection
Gas/Diesel Heated Waiting Room Loaner Car Parts/Accessories
Rental Car Service Guarantee Shopping Nearby Shuttle
Towing Warranty Accepted Wireless Internet

Customer Reviews 22 verified reviews

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Frank's European Service
Verified Customer
February 12, 2013

This was the first time we have gone to the Henderson shop and everything (staff, service and pick-up time) met all our expectations. Thank you

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Reply from Frank's European Service -  benzfxrMarch 19, 2013 18:01

thank you for a great review Richard.

Frank's European Service
Verified Customer
February 06, 2013

Although all the repairs made were done well and in a timely manner, I wasn't happy with the fact that they couldn't touch my Zenon headlights to see if the light needed replacing or was just loose. They said that it's an aftermarket product that they just don't get into, and had to leave alone. I've never experienced that before. I wanted my light fixed and it wasn't, so I'm not happy about that. Now I have to go somewhere else to get it fixed.

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Frank's European Service
Verified Customer
February 05, 2013

Everyone at this store is very nice and all seem to do a really good job. I give them ALL high praise and Adam is a very nice man and fair to deal with.

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Frank's European Service
Verified Customer
February 04, 2013

Great people.They know their stuff. Love it there They take such good care of me and my car.

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Frank's European Service
Verified Customer
January 31, 2013

Would have liked a loaner car. Waited while repairs were made. No TV only an on screen loop.

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Frank's European Service
Verified Customer
January 29, 2013

service was great

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Frank's European Service
Verified Customer
January 24, 2013

Frank's European Service-Henderson is definitely your Mercedes-Benz, BMW, etc alternative! It has been my experience that this repair facility really does stand behind its work. Furthermore, they are truly honest with their assessments of your vehicle and DO NOT make any attempts to deceive nor manipulate you in regard to repairs to your vehicle. If they make a mistake, THEY ACTUALLY OWN UP TO IT and stand behind their work. The guarantee they give is second to none. You will not be disappointed by taking your vehicle to this repair facility.

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Frank's European Service
Verified Customer
January 22, 2013

Very professional, great customer service & very timely..

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Frank's European Service
Verified Customer
January 21, 2013

Keep up the quality work and you will continue to enjoy strong customer loyalty

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Frank's European Service
Verified Customer
January 17, 2013

Keep doing this way,it's all good! Adam is great worker and nice person as well!

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Frank's European Service
Verified Customer
January 17, 2013

I felt I received excellent service for a reasonable price. The entire experience was positive.

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Frank's European Service
Verified Customer
January 17, 2013

Servece was great!!

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Frank's European Service
Verified Customer
January 15, 2013

Friendly and helpful staff encourage return visits from me.

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Frank's European Service
Verified Customer
January 11, 2013

Xlnt service!!

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Frank's European Service
Verified Customer
January 11, 2013

Great customer service.

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Frank's European Service
Verified Customer
January 10, 2013

Fast Service. Very Knowledgable With Mercedes Vehicles. Highly Recommend.

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Frank's European Service
Verified Customer
January 09, 2013

I don't normally take the time to do these, but this experience was the exception. First off let me commend your repair shop on the great workmanship, fair prices, and overall customer service. Adam was truly a pleasure from start to finish. He exemplifies customer service at its best in every aspect. I will definitely be returning in the future!

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Frank's European Service
Verified Customer
January 09, 2013

Excellent svc, and friendly/helpful employees. Moe

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Frank's European Service
Verified Customer
January 08, 2013

they repaired just what I wanted them to repair.

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Frank's European Service
Verified Customer
January 07, 2013

very courteous & knowledgeable staff clean facility my cost was only $100 less than what dealership offered so I'll definitely shop around in the future

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Frank's European Service
Verified Customer
January 07, 2013

Nice clean repair shop, everyone is helpful and polite, follow up is excellent, location close to freeway and prices are very fair, work completed on time!! I believed they cared enough to make sure you felt happy about all aspects of their work. THANK YOU!!

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Frank's European Service
Verified Customer
January 03, 2013

Probably will not go back to Franks. I'll just keep going to MOH. There was a discrepancy with the price quoted vs price paid. I need to be able to trust my mechanic. I did not get that feeling here. Staff and work were fine. But when I say don't do something very clearly then they charge me, I feel I can't trust my mechanic.

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Hours of Operation
Mon - Fri:7:30am to 5:30pm
Call Now:

(702) 789-6441

Auto Repair Experience

  1. Adam Feldman, Manager
  2. Established 2001
  3. 3 Auto Repair Mechanics on Staff
  4. 41 Years of Car Repair Experience