Frank's European Service

This shop is not RepairPal Certified. Learn more
1931 North Rainbow
Las Vegas, NV 89108
CLOSED NOW
S
7:30am to 6:30pm
CLOSED NOW
T
7:30am to 5:30pm
S
7:30am to 6:30pm
W
7:30am to 5:30pm
Su
Closed
Th
7:30am to 5:30pm
M
7:30am to 5:30pm
F
7:30am to 5:30pm
(702) 365-9100

This shop is not yet RepairPal Certified - Learn More

When taking your car to this shop, we recommend you take the time to:

  • Ask if their technicians are ASE-certified.
  • Request written estimates from multiple shops and compare them with the RepairPal estimator.
  • Verify that the shop you select is willing and able to clearly explain the work being performed.
  • Ask whether they warranty their repairs (and for how long).
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Message from the Shop
Our mission is to provide the best automotive service and repair experience possible by serving our customers with unparalleled honesty, integrity and quality. Honesty – always telling the truth during the service and repair process, never exaggerate or mislead. Always making recommendations by order of priority so the customer can plan for future service needs. Integrity – always doing the right thing, even when no one is looking, if we make a mistake take immediate steps to correct it. Quality – Always using the best possible equipment, parts, fluids and personnel. To provide the best warranty available 3 years or 36,000 miles. Automotive service and repair should not be difficult or intimidating for anyone and we want to help car owners understand what we’re doing and why so they can make informed decisions, even if it means we don’t do any service work on their car.
Details

Auto Repair Experience

  • Frank Scandura, Owner
  • Established 2001
  • 3 Auto Repair Mechanics on Staff
  • 2 ASE Certified Auto Technicians
  • 30 Years of Car Repair Experience

Specialties

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Classic Car Repair/Restoration
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Transmission Repair
  • Upholstery
  • Windshield/Glass

Amenities

  • Car Wash
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Heated Waiting Room
  • Loaner Car
  • Parts/Accessories
  • Rental Car
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet

Affiliations

Makes We Serve

  • Audi
  • BMW
  • FIAT
  • Jaguar
  • Land Rover
  • Lexus
  • Mercedes-Benz
  • Mini
  • Smart
  • Volkswagen
Reviews

Overall Rating

49 Reviews

Customer Reviews

Verified CustomerFebruary 11, 2013

This was the first time we have gone to the Henderson shop and everything (staff, service and pick-up time) met all our expectations. Thank you

Verified CustomerFebruary 11, 2013

They are honest and fair. They take excellent care of their customers.

Verified CustomerFebruary 08, 2013

Very pleasant, courteous, professional and honest. They would only recommend what is really needed to be done, even schedules services needed according to each priorities. I trust them and would not hesitate to recommend them to anyone.

February 07, 2013

The front desk staff is very helpful.

Verified CustomerFebruary 06, 2013

They should have a loaner program. They don't have one over there.

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February 05, 2013

Although all the repairs made were done well and in a timely manner, I wasn't happy with the fact that they couldn't touch my Zenon headlights to see if the light needed replacing or was just loose. They said that it's an aftermarket product that they just don't get into, and had to leave alone. I've never experienced that before. I wanted my light fixed and it wasn't, so I'm not happy about that. Now I have to go somewhere else to get it fixed.

Verified CustomerFebruary 05, 2013

I have always been very satisfied with them. In general I'm very happy with their service.

Verified CustomerFebruary 05, 2013

I've been going there because they are very fair. I don't feel deceived when I go in there. They are always very good at explaining what they are doing. They have a great new location. It's right off the freeway, much closer than the other one.

Verified CustomerFebruary 05, 2013

They were very friendly. I was satisfied and they took care of what I had to get done.

Verified CustomerFebruary 04, 2013

Everyone at this store is very nice and all seem to do a really good job. I give them ALL high praise and Adam is a very nice man and fair to deal with.

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Verified CustomerFebruary 03, 2013

Great people.They know their stuff. Love it there They take such good care of me and my car.

Verified CustomerFebruary 01, 2013

Very nice new facility.

January 30, 2013

Would have liked a loaner car. Waited while repairs were made. No TV only an on screen loop.

Verified CustomerJanuary 28, 2013

service was great

Verified CustomerJanuary 25, 2013

Gary is extremely genuine with the repairs. He's not there to recommend services you honestly don't need. He builds trust which makes me confident and secure leaving my vehicle in his hands.

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Verified CustomerJanuary 23, 2013

Frank's European Service-Henderson is definitely your Mercedes-Benz, BMW, etc alternative! It has been my experience that this repair facility really does stand behind its work. Furthermore, they are truly honest with their assessments of your vehicle and DO NOT make any attempts to deceive nor manipulate you in regard to repairs to your vehicle. If they make a mistake, THEY ACTUALLY OWN UP TO IT and stand behind their work. The guarantee they give is second to none. You will not be disappointed by taking your vehicle to this repair facility.

Verified CustomerJanuary 21, 2013

Very professional, great customer service & very timely..

Verified CustomerJanuary 20, 2013

Keep up the quality work and you will continue to enjoy strong customer loyalty

Verified CustomerJanuary 16, 2013

I felt I received excellent service for a reasonable price. The entire experience was positive.

Verified CustomerJanuary 16, 2013

Keep doing this way,it's all good! Adam is great worker and nice person as well!

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January 16, 2013

Servece was great!!

Verified CustomerJanuary 16, 2013

I wouldn't take a European car anywhere else. They are very friendly and professional. I trust them with my car.

Verified CustomerJanuary 15, 2013

Gary was great.

January 14, 2013

Friendly and helpful staff encourage return visits from me.

January 10, 2013

Great customer service.

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January 10, 2013

Xlnt service!!

January 09, 2013

Fast Service. Very Knowledgable With Mercedes Vehicles. Highly Recommend.

Verified CustomerJanuary 08, 2013

Excellent svc, and friendly/helpful employees. Moe

Verified CustomerJanuary 08, 2013

I don't normally take the time to do these, but this experience was the exception. First off let me commend your repair shop on the great workmanship, fair prices, and overall customer service. Adam was truly a pleasure from start to finish. He exemplifies customer service at its best in every aspect. I will definitely be returning in the future!

Verified CustomerJanuary 08, 2013

Satisfied customer

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Verified CustomerJanuary 06, 2013

Nice clean repair shop, everyone is helpful and polite, follow up is excellent, location close to freeway and prices are very fair, work completed on time!! I believed they cared enough to make sure you felt happy about all aspects of their work. THANK YOU!!

Verified CustomerJanuary 06, 2013

very courteous & knowledgeable staff clean facility my cost was only $100 less than what dealership offered so I'll definitely shop around in the future

January 02, 2013

Probably will not go back to Franks. I'll just keep going to MOH. There was a discrepancy with the price quoted vs price paid. I need to be able to trust my mechanic. I did not get that feeling here. Staff and work were fine. But when I say don't do something very clearly then they charge me, I feel I can't trust my mechanic.

16 verified customers did not leave comments but provided these ratings:
by S.m.and 8 other verified reviewers
by 3 verified reviewers
by 1 verified reviewer
by 2 verified reviewers
by 1 verified reviewer

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