Frank's European Service
704 W. Sunset Rd. #B1, Henderson, NV 89011 Map & directions
Call Now: (702) 830-5143
“This was the first time we have gone to the Henderson shop and everything (staff, service and pick-up time)...”
“Everyone at this store is very nice and all seem to do a really good job. I give them ALL high praise and...”
“Great people.They know their stuff. Love it there They take such good care of me and my car.”
“Very professional, great customer service & very timely..”
“Keep up the quality work and you will continue to enjoy strong customer loyalty”
“I felt I received excellent service for a reasonable price. The entire experience was positive.”
“Servece was great!!”
“Friendly and helpful staff encourage return visits from me.”
“Nice clean repair shop, everyone is helpful and polite, follow up is excellent, location close to freeway and...”
RepairPal’s Comprehensive Evaluation
Frank's takes pleasure in treating their customers like family and never puts money in front of people. They employ three technicians, two of whom are ASE Master Techs, who have a combined 41 years of experience between them. In addition to their clean, comfortable waiting room, complete with free WiFi and complimentary beverages, Frank's also offers an outstanding 36-month/36,000-mile warranty on all new parts. An ASA affiliated Bosch Service Center, Frank's also focuses on customer service as evidenced by their onsite gas and car wash, financing, loaner cars, and shuttle service.
Message from the Shop
Our mission is to provide the best automotive service and repair experience possible by serving our customers with unparalleled honesty, integrity and quality.
Honesty – always telling the truth during the service and repair process, never exaggerate or mislead. Always making recommendations by order of priority so the customer can plan for future service needs.
Integrity – always doing the right thing, even when no one is looking, if we make a mistake take immediate steps to correct it.
Quality – Always using the best possible equipment, parts, fluids and personnel. To provide the best warranty available 3 years or 36,000 miles.
Automotive service and repair should not be difficult or intimidating for anyone and we want to help car owners understand what we’re doing and why so they can make informed decisions, even if it means we don’t do any service work on their car.
|AC/Heating||Alignment||Check Engine Light||Classic Car Repair/Restoration|
|Diagnosis||Hybrid/Electric||Muffler & Exhaust||Oil Change & Lube|
|Scheduled Maintenance||Service & Repair||Smog/Emissions Testing||Timing Belts|
|Car Wash||Child Friendly||Coffee||Early Bird Dropoff|
|Extended/Evening Hours||Financing||Free Estimates||Free Inspection|
|Gas/Diesel||Heated Waiting Room||Loaner Car||Parts/Accessories|
|Rental Car||Service Guarantee||Shopping Nearby||Shuttle|
|Towing||Warranty Accepted||Wireless Internet|
Customer Reviews (22 reviews)22 Sort by: Helpful |
Although all the repairs made were done well and in a timely manner, I wasn't happy with the fact that they couldn't touch my Zenon headlights to see if the light needed replacing or was just loose. They said that it's an aftermarket product that they just don't get into, and had to leave alone. I've never experienced that before. I wanted my light fixed and it wasn't, so I'm not happy about that. Now I have to go somewhere else to get it fixed.
Frank's European Service-Henderson is definitely your Mercedes-Benz, BMW, etc alternative! It has been my experience that this repair facility really does stand behind its work. Furthermore, they are truly honest with their assessments of your vehicle and DO NOT make any attempts to deceive nor manipulate you in regard to repairs to your vehicle. If they make a mistake, THEY ACTUALLY OWN UP TO IT and stand behind their work. The guarantee they give is second to none. You will not be disappointed by taking your vehicle to this repair facility.
I don't normally take the time to do these, but this experience was the exception. First off let me commend your repair shop on the great workmanship, fair prices, and overall customer service. Adam was truly a pleasure from start to finish. He exemplifies customer service at its best in every aspect. I will definitely be returning in the future!
Probably will not go back to Franks. I'll just keep going to MOH. There was a discrepancy with the price quoted vs price paid. I need to be able to trust my mechanic. I did not get that feeling here. Staff and work were fine. But when I say don't do something very clearly then they charge me, I feel I can't trust my mechanic.