Well, first of all I found them to be prompt, extremely accurate with their diagnosis, and he provided me with a very good quote upfront which is hard for my type of car and the repair required. They're courteous and friendly. They took time to get the parts from out of town, but they kept me posted on when things were going to arrive. They even called and apologized since they were going to be late, but I appreciate that they kept me posted. I found them to be courteous and they just kept me informed.