Fort Collins Muffler & Automotive

info@fcmuffler.com
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2001 S. College Ave.
Fort Collins, CO 80525 USA
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7:30am to 5:30pm
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7:30am to 5:30pm
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7:30am to 5:30pm
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7:30am to 5:30pm
Call now:
(970) 642-3103
106 Verified Reviews

Auto Repair Experience

  • Brian Dwyer, Owner
  • Established 1976
  • 5 Auto Repair Mechanics on Staff
  • 3 ASE Certified Auto Technicians
  • 118 Years of Car Repair Experience
Scorecard
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Fort Collins Muffler and Automotive has been serving their community for over 35 years. This Certified shop has an excellent team of talented service writers and technicians. Their group of technicians having more than 118 years of combined experience and 3 Master ASE Certified technicians, they are ready to tackle all your car problems having access to all the latest industry tools. It’s no wonder they back up their workmanship with a 3 year 36,000 mile warranty. For your convenience they offer early bird drop off, shuttle service, free WiFi and Saturday business hours.

Details
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Auto Repair Experience

  • Brian Dwyer, Owner
  • Established 1976
  • 5 Auto Repair Mechanics on Staff
  • 3 ASE Certified Auto Technicians
  • 118 Years of Car Repair Experience

Specialties

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Classic Car Repair/Restoration
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Roadside Assistance
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair

Amenities

  • AAA Member Discount
  • Car Delivery
  • Car Pickup/Dropoff
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Heated Waiting Room
  • Loaner Car
  • Military Discount
  • Parts/Accessories
  • Rental Car
  • Se Habla Espanol
  • Senior Discount
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Towing
  • Wireless Internet

Affiliations

  • TECH-NET
  • iATN

Makes We Serve

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo

Message from the Shop

We provide everything from air conditioner service to wheel balancing, and of course we work on mufflers too. We will only sell you what you need, and the price we quote is the price you get. We are a AAA approved facility, and we provide outstanding auto service and repairs for our customers.
24 Hour Towing Available

Reviews
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Overall Rating

106 Verified Reviews

Customer Reviews

by Verified Customer August 16, 2016

Needed advice and was able to get it. Was very helpful!

by Verified Customer August 12, 2016

Extremely friendly, are always honest about what needs to be done versus things that can wait, go out of their way to make sure customers are satisfied.

by Verified Customer August 05, 2016

Very good.

by Verified Customer July 11, 2016

Everyone was friendly and efficient and helpful

by Verified Customer July 01, 2016

Everyone was nice, courteous and knowledge!

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by Verified Customer June 29, 2016

Recommended the service I needed I on my Toyota Tacoma pick-up and quoted me a fair price for the work. Completed the repair on time and in budget...a pleasure to do business with!

by Verified Customer June 27, 2016

Excellent customer service, friendly staff, and highly knowledgeable people who knows what they are doing. I have confidence in you!!!

by Verified Customer June 27, 2016

I was told that if have to invest more in refilling the air conditioning guild if they found an error. I also wasn't told I'd pay if it leaked. I wasn't called prior to further testing. If warned in advanced I would of saved money then came back prepared in case. I was also promised a certain time and return ride at a certain time but they didn't even call when they didn't arrive as they failed communicating this with each other.

by June 23, 2016

When I called to get a price on the diagnosis - I was quoted the price that it would take to figure out the problem. That is why I brought the car in based on that price. When I brought the car in, another price was given as to the price of the diagnosis - it was given at a much higher price. When I questioned the price of the diagnosis I was told that was on the high end incase they had to tear into the engine, etc. - but it would probably be the lower price. I hesitantly left my car. The discovered the engine noise and oil light was due to the fact that the engine oil was very low. They poured a few quarts of oil, it took care of the noise, then did an oil change. They charged me the higher diagnosis fee - I argued, they brought it back down. At the end of the day - I paid 180 for an oil change - ouch. I understand that a shop needs to charge for the diagnostic fee however, I think out of integrity that such an easy solution with very little time (5 min) to diagnosis the problem would have been taken into account and the diagnosis fee would be dropped all together. Seems like there are plenty of margins on a $60 oil change to cover the diagnosis. I felt like I was very overcharged, quoted the wrong thing, had to fight over getting the diagnosis fee dropped to the quote that was originally quoted. I feel like I was not a customer but someone just trying to get as much money out of as they could. That is why I would not recommend. Plus there were oil smudge marks on the interior of my car from the tech getting into the car on top of it all.

by June 22, 2016

I received great service from your friendly staff. I appreciate your competitive price.

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by Verified Customer June 20, 2016

They didn't try to talk me into services I didn't need. I appreciated them for their honesty.

by Verified Customer June 20, 2016

Have always felt like I got good service at FC Muffler. Mechanics seem to be very capable and honest in their assessment of my vehicles.

by June 20, 2016

I've come to FC Muffler and Auto for a brake job and last for an air conditioner job. Both times cost me a lot of money, which always sucks, but I felt you were very honest with me and looking out for my best interest. This is why I will call you my local shop from now on. Thanks!

by Verified Customer June 06, 2016

Great

by Verified Customer May 31, 2016

Was a little upset that I put down $2,100 for repairs that ended up going out 3 weeks after getting the repair done. Did not like having to take the time to have to come back and be without my car for 3/4 days for something that should of been repaired properly the first time.

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by May 17, 2016

Rear brake job. Only complaint was the emergency brake was not adjusted; pedal went to floor and did not fully set brake. Took pickup back in and problem was quickly resolved.

by May 10, 2016

So far, service was great and things are working as expected.

by Verified Customer May 09, 2016

Customer service was great, shuttle drivers were professional and courteous, replaced my front rotors and pads in no time at all.

by Verified Customer May 09, 2016

Excellent service if a little pricey. Quality costs.

by Verified Customer May 05, 2016

Quick and easy. Even saved me a bit of money because the valve cover had the gasket kit included and you guys didn't have to use the gasket kit you had ordered.

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by May 03, 2016

They are good. Expensive parts, but good labor.

by Verified Customer May 02, 2016

Everything was handled in a professional manner. Felt like they treated me extremely well

by Verified Customer April 28, 2016

The front desk Folks are super friendly and efficient!!

by Verified Customer April 25, 2016

The service, as always, was superb!!

by Verified Customer April 20, 2016

Quick and friendly service.

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by Verified Customer April 19, 2016

Great communication, follow-up, accurate cost estimate.

by Verified Customer April 18, 2016

One of the best places I have had my car serviced. The staff is friendly, dependable, respectful and they do not force you to have repairs done.

by Verified Customer April 18, 2016

Great shop, honest people.

by Verified Customer April 08, 2016

We have brought our vehicles to you for years and have always been very satisfied--not only with the repairs and maintenance, but also with the friendly service and trustworthiness!

Reply from Fort Collins Muffler & Automotive – by BDwyer April 26, 2016

Thank you Colleen. We appreciate the kind words very much.

by Verified Customer April 08, 2016

Fort Collins Muffler and Automotive ALWAYS treats me so great. I always know that my car is in good hands, and I am also, as their customer.

Reply from Fort Collins Muffler & Automotive – by BDwyer April 26, 2016

Miranda thank you very much for your business and your great review!

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by Verified Customer April 06, 2016

I felt everything was fair and honest and the people I came into contact with were very helpful.

Reply from Fort Collins Muffler & Automotive – by BDwyer April 26, 2016

Thank you Mike. That is our mission to be fair and honest.

by April 06, 2016

Very expensive and the problem with my car was not fully fixed.

Reply from Fort Collins Muffler & Automotive – by BDwyer April 26, 2016

I am sorry to hear you were not satisfied with our shop. If you contact me directly I will do what I can to try and make it right for you. Please call me at 970-484-0866 as soon as possible. Things happen and the only way to make it right is to give me a chance. I hope to hear from you. Thanks.
Brian Dwyer

by April 05, 2016

The service was great and fairly priced. The entire staff was very nice.

Reply from Fort Collins Muffler & Automotive – by BDwyer April 26, 2016

Great to hear, thanks for your feedback.

by Verified Customer April 04, 2016

Services are well explained and staff seems well informed on most if not all matters related to the repair.

Reply from Fort Collins Muffler & Automotive – by BDwyer April 26, 2016

I appreciate the nice words and appreciate your business. Brian Dwyer

by Verified Customer April 04, 2016

Great service, and they are friendly.

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by Verified Customer April 01, 2016

Honest employees, convenient shuttle service.

Reply from Fort Collins Muffler & Automotive – by BDwyer April 26, 2016

Thank you Elaine! We are so fortunate to have some of the best people in the industry working right here.

by Verified Customer April 01, 2016

I trust you and have been satisfied with the work done.

Reply from Fort Collins Muffler & Automotive – by BDwyer April 26, 2016

Your trust and satisfaction is of the up most importance to us. Thanks Margaret.

by Verified Customer March 31, 2016

Your team was exceptional in every aspect. We received outstanding work provided with detail, professionalism and by a very friendly team.

Reply from Fort Collins Muffler & Automotive – by BDwyer April 26, 2016

Great to hear Randy. My people are the best and thanks for your review!

by Verified Customer March 30, 2016

We received honest pricing, a conversation about what we wanted done and were provided with several options to fit our budget. The work was done quickly and the staff was friendly and professional.

Reply from Fort Collins Muffler & Automotive – by BDwyer April 26, 2016

That is what we like to hear Ryan. Thank you very much!

by Verified Customer March 30, 2016

Same day service, good customer service.

Reply from Fort Collins Muffler & Automotive – by BDwyer April 26, 2016

Thank you Jeff!

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by Verified Customer March 29, 2016

No problems at all. Great friendly service.

Reply from Fort Collins Muffler & Automotive – by BDwyer April 26, 2016

Hi Mike, thanks for you business.

by Verified Customer March 29, 2016

My bill accurately reflected the quote I was given. Also, I was offered a shuttle ride and a loaner vehicle. Lastly, I received a text message asking if I was satisfied with the service and offering me a free oil change.

by Verified Customer March 29, 2016

Went in for an oil change and the mechanic tried to sell me on $3000 worth of fixes. Oil change and light repair cost almost $100. The staff was friendly....

Reply from Fort Collins Muffler & Automotive – by BDwyer April 26, 2016

Hi Karlie, you have my sincerest apologies if we did not meet your expectations on your visit to our shop. We do a vehicle inspection on vehicles to try and give you an overall view of your vehicle. Repairs can add up quickly as we all know. Maybe the list could have been prioritized better or presented to you differently and I have already spoken with the service advisor about that. Your feedback helps us improve so thank you.

by Verified Customer March 28, 2016

I've brought my car(s) to Fort Collins Muffler/Automotive now for the 8 yrs I've lived here and I've been completely amazed at their professionalism, competence, patience, and wonderful treatment of their customers.

Reply from Fort Collins Muffler & Automotive – by BDwyer April 26, 2016

Hi Donald, thank you for all your kind words. You are so great to work with. I just wanted to tell you thank you. Brian Dwyer

by Verified Customer March 28, 2016

Friendly staff, quick and efficient service!

Reply from Fort Collins Muffler & Automotive – by BDwyer April 26, 2016

Karen thanks for taking the time with a nice review.

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by March 25, 2016

They are usually very good, polite and timely with their repairs and do a good job. We've be bringing our cars here for several years. The package deal that includes several oil changes is a good deal too. I didn't give the highest rating because we weren't totally happy with their last repair, due to still feeling that they caused the problem from the previous repair even though they explained that they didn't. They did give us a discount on the 2nd repair.

Reply from Fort Collins Muffler & Automotive – by BDwyer April 26, 2016

Thank you for your honest feedback. Things happen and we make it a point to resolve these difficult situations fairly. I am pleased to hear that my team discounted your second repair to help make it right for you. If I need to do anything else to keep you happy feel free and contact me directly. Brian Dwyer 970-484-0866

by Verified Customer March 24, 2016

Great guys. I have had both of the trucks there for exhaust work. Will be coming back for other work later on.

Reply from Fort Collins Muffler & Automotive – by BDwyer April 26, 2016

Thank you NIck. You and your family are awesome people.

by Verified Customer March 23, 2016

They have always been very transparent with the work being done and why the prices are what they are. They do great work and are very trustworthy.

Reply from Fort Collins Muffler & Automotive – by BDwyer April 26, 2016

Thank you Michael. Your satisfaction means a lot to us.

by Verified Customer March 22, 2016

Friendly staff, don't do service I didn't ask for like the chains tend to do.

Reply from Fort Collins Muffler & Automotive – by BDwyer April 26, 2016

Thanks for the review Brian. Our whole mission is to find out what you want and then to make sure you get it. Thanks.

by Verified Customer March 21, 2016

Great service, friendly staff.

Reply from Fort Collins Muffler & Automotive – by BDwyer April 26, 2016

Thanks a bunch Lamont. We appreciate you and Mitzi!

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by Verified Customer March 21, 2016

I have and do frequently recommend this shop because you do stellar work and your staff is super nice and professional.

Reply from Fort Collins Muffler & Automotive – by BDwyer April 26, 2016

Thanks for all your referrals! It is always a pleasure doing business and we are extremely grateful for you being so awesome.

by Verified Customer March 21, 2016

They are always friendly.

Reply from Fort Collins Muffler & Automotive – by BDwyer April 26, 2016

Thanks Kimberly!!!

by Verified Customer March 01, 2016

I am a long time and satisfied customer.

Reply from Fort Collins Muffler & Automotive – by BDwyer April 26, 2016

Thanks Steve. We appreciate you!

by Verified Customer February 26, 2016

Very honest.

Reply from Fort Collins Muffler & Automotive – by BDwyer April 26, 2016

Thanks for the review Janet.

by Verified Customer February 26, 2016

Honest & Respectful.

Reply from Fort Collins Muffler & Automotive – by BDwyer April 26, 2016

Our people are some of the best in the industry, thanks Robert.

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by Verified Customer February 26, 2016

I have been satisfied with service and employee interactions, but have not had a huge amount of experience with FCM.

Reply from Fort Collins Muffler & Automotive – by BDwyer April 26, 2016

Thanks Linda.

by Verified Customer February 17, 2016

They have a good reputation.

Reply from Fort Collins Muffler & Automotive – by BDwyer April 26, 2016

Our reputation is everything. Thank you Jeff.

by Verified Customer February 17, 2016

Always trustworthy and reliable.

Reply from Fort Collins Muffler & Automotive – by BDwyer April 26, 2016

That is what we strive for. Thanks Colleen.

by February 16, 2016

Friendly service.

Reply from Fort Collins Muffler & Automotive – by BDwyer April 26, 2016

Great to hear, thanks.

by Verified Customer February 12, 2016

The guys at the shop never make me feel judged or that I'm stupid. They always answer my questions and explain things even more than they probably have to. Also - everything that they do is warrantied so if it breaks again I don't have to pay again.

Reply from Fort Collins Muffler & Automotive – by BDwyer April 26, 2016

I am grateful for your business. I feel we have one of the best warranties around and it is good to hear that it is working for you!

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by Verified Customer February 09, 2016

Always good, fast service.

Reply from Fort Collins Muffler & Automotive – by BDwyer April 26, 2016

Thanks for the review Travis.

by February 09, 2016

I have been going there for years.

Reply from Fort Collins Muffler & Automotive – by BDwyer April 26, 2016

We appreciate you loyalty. We will be here when you need us.

by Verified Customer February 09, 2016

A technician error ruined our transmission in August of 2015. FC Muffler has not been able repair it after several attempts. I brought it again on Monday after the check engine light came on (

Reply from Fort Collins Muffler & Automotive – by BDwyer April 26, 2016

I know it took a bunch of attempts but hopefully things are good now. You have been so great this entire time and it is much appreciated.

by Verified Customer February 08, 2016

They have done good work for us on several occasions.

Reply from Fort Collins Muffler & Automotive – by BDwyer April 26, 2016

Thanks for the review Rick. Our goal is to make sure you are always happy and we thank you for the repeat business.

by Verified Customer February 08, 2016

Too expensive.

Reply from Fort Collins Muffler & Automotive – by BDwyer April 26, 2016

Sorry that you feel that way. Car repair can add up real quick but we do give the best price we can on all repairs. Also when we have the option, we price a premium part with a three year guarantee and also a different lower cost part with a one year guarantee to give you a couple of alternatives. Thanks.

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by Verified Customer January 25, 2016

I think this company is honest and fair with their customers.

Reply from Fort Collins Muffler & Automotive – by BDwyer April 26, 2016

It is great to hear that you feel that way. That is how we do business. Thank you for sharing your thoughts.

by Verified Customer January 25, 2016

The crew at Fort Collins Muffler & Automotive is focused on getting the job done right and will work with me to obtain all available discounts.

Reply from Fort Collins Muffler & Automotive – by BDwyer April 26, 2016

Thanks Greg. We do help with discounts where we can. The Car Care Club Card is a huge success!. Thanks for the review Greg.

by Verified Customer January 19, 2016

I have actually recommended this shop to others.

Reply from Fort Collins Muffler & Automotive – by BDwyer April 26, 2016

Thank you so much for your referrals, it means a lot to us.

by Verified Customer January 11, 2016

They are very friendly there.

Reply from Fort Collins Muffler & Automotive – by BDwyer April 26, 2016

Thank you Jeremy.

by January 07, 2016

They have changed over time. The repair costs seem to have elevated from what they used to be, especially diagnostic charges.

Reply from Fort Collins Muffler & Automotive – by BDwyer April 26, 2016

Sometimes feedback is hard to hear but that is what we use to improve. We have been able to keep our labor rate the same for a long time but costs tend to go up a lot more than they go down. We have some of the best diagnosticians and equipment around but there is a cost associated with them both. We always try to be competitive and your critique will be used to reevaluate and to make sure that we are. Thank you.

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by Verified Customer January 06, 2016

David knows his job very well and gives excellent customer service. The work on my car was done in a timely manner and is of the highest quality.

Reply from Fort Collins Muffler & Automotive – by BDwyer April 26, 2016

David is absolutely amazing and thanks for recognizing him. I will make sure to pass this on to him and the rest of the crew. Thanks Carol.

by Verified Customer January 04, 2016

We've been bringing our vehicles here for many years and have always had excellent service, pleasant and courteous employees and knowledgeable service folks.

Reply from Fort Collins Muffler & Automotive – by BDwyer April 26, 2016

You are a great customer and we thank you for your kind words.

by October 24, 2013

They picked up AND delivered our car!

by Verified Customer October 21, 2013

I've always been treated well at FTCM&A

by October 19, 2013

Excellent customer service as per usual. Have been taking my cars there for over 30 years and don't trust anyone else.

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by Verified Customer October 18, 2013

I trust folks at Fort Collins Muffler. They provide accurate information, take their time to ensure their work, and answer questions. I also have long appreciated the fact that I am treated well, especially as someone who is female-bodied. I can't say enough about how much I appreciate this business.

by Verified Customer October 18, 2013

Everybody that I spoke with was very helpful and interested in finding a solution to my problem. In addition, the service was completed quickly and without problem.

by October 17, 2013

I had a very good visit there with fast service.

by October 17, 2013

After $1000 repair bill, we had to take the car back in because it had starting leaking oil, which it hadn't done before the "REPAIR" and low and behold it will be another $440 to fix it. Explained with so much mumbo jumbo who knows what was wrong with it!!!!!!!

by October 15, 2013

Very personal service. Didn't feel like I was being pushed to get services that my car didn't really need.

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by Verified Customer October 15, 2013

Fort Collins Muffler and Automotive has been excellent in their care for my Porsche. Being a single gal I know there is a need for a good automotive repair shop for gals. I have referred several of my single friends to your shop and they too are extremely pleased!

by October 15, 2013

They do a good job about quoting prices and getting your vehicle in and out in a timely fashion.

by October 12, 2013

They did not resolve the primary reason for bringing in vehicle

by October 11, 2013

I liked the services and trust this shop.

by October 10, 2013

Good service, competent, friendly

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by Verified Customer October 09, 2013

Very good service, on time, very nice people working there.

by Verified Customer October 09, 2013

Service by all representatives was fair to good. a bit impersonal, a bit slow (finding my car, getting the initial paper work done both for my vehicle and the loaner) the cost of repair was higher than quoted

by Verified Customer October 08, 2013

Honesty and integrity is what I get from this shop. Quick turnaround and loaner cars available. What more could you ask for?

by October 07, 2013

Very good service by a capable and courteous staff.

by Verified Customer October 03, 2013

This place is a rip off! I payed 650 dollars to get my car fixed and two days later it had the same problems! Very upset!

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by September 28, 2013

No price given prior to work done. I told them my other mechanic can do the work for XXX and that if they could not do it for much cheaper, I would just have my other mechanic do the work. they did the work and charged me more than my other mechanic.

by September 27, 2013

Excellent service, friendly staff.

by September 27, 2013

Service was great, courteous and knowlegable staff.

by September 26, 2013

Great efficient service, friendly staff

by Verified Customer September 26, 2013

Easy to work with, competent, friendly, online photos of work, honest and fair pricing

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by Verified Customer September 24, 2013

I think they are doing great work at a fair price. I have older cars, and maintenance is the key to ensuring that they run well and reliably. They also make recommendations but do not force maintenance items on me.

by Verified Customer February 21, 2012

I appreciate the shuttle service they provide. I like that I can get my car serviced while I'm at work.

by Verified Customer February 21, 2012

I have been totally pleased with their service. Multiple family members and friends are pleased also. They stand behind their work.

by February 21, 2012

They gave me the wrong paperwork and they couldn't go back and reprint off my paperwork for my alignment.

by Verified Customer February 18, 2012

Those guys are a family run shop and they are very honest. They have a very clean waiting room with a big screen TV and comfortable chairs. They are just good people there.

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by Verified Customer February 18, 2012

It's fine. I wish they had a finance plan to pay for some of this.

by Verified Customer February 17, 2012

They do a fantastic job. They are fair on the price and they get the stuff done in a timely manner and their customer service is great.

by Verified Customer February 16, 2012

You know, they did a great job for a fair price. I use them because I trust them.

by Verified Customer February 15, 2012

They are by far the cheapest and most fair people I have ever gone to. Straight forward, cheap and honest.

2 verified customers did not leave comments but provided these ratings:
by Sabrina
by Gianni
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