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Fort Collins Muffler & Automotive

2001 S. College Ave., Fort Collins, CO 80525 Map & directions

Call Now: (970) 367-8544

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About Fort Collins Muffler & Automotive

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
96
Technical Ability (?)
95
Tools & Equipment (?)
92
Customer Service (?)
95
Customer Conveniences (?)
36 months / 36,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Fort Collins Muffler and Automotive has been serving their community for over 35 years. This Certified shop has an excellent team of talented service writers and technicians. Their group of technicians having more than 118 years of combined experience and 3 Master ASE Certified technicians, they are ready to tackle all your car problems having access to all the latest industry tools. It’s no wonder they back up their workmanship with a 3 year 36,000 mile warranty. For your convenience they offer early bird drop off, shuttle service, free WiFi and Saturday business hours.

Message from the Shop

We provide everything from air conditioner service to wheel balancing, and of course we work on mufflers too. We will only sell you what you need, and the price we quote is the price you get. We are a AAA approved facility, and we provide outstanding auto service and repairs for our customers.
24 Hour Towing Available

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Classic Car Repair/Restoration
Diagnosis Muffler & Exhaust Oil Change & Lube Scheduled Maintenance
Service & Repair Timing Belts Tire Sales/Repair Transmission Repair

Amenities

AAA Member Discount Car Delivery Car Pickup/Dropoff Child Friendly
Coffee Early Bird Dropoff Free Estimates Free Inspection
Gas/Diesel Heated Waiting Room Loaner Car Military Discount
Open Saturday Parts/Accessories Rental Car Se Habla Espanol
Senior Discount Service Guarantee Shopping Nearby Shuttle
Towing Wireless Internet

Customer Reviews 32 verified reviews (34 total)

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Fort Collins Muffler & Automotive
Verified Customer
February 21, 2012

They gave me the wrong paperwork and they couldn't go back and reprint off my paperwork for my alignment.

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Fort Collins Muffler & Automotive
Verified Customer
February 21, 2012

I have been totally pleased with their service. Multiple family members and friends are pleased also. They stand behind their work.

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Fort Collins Muffler & Automotive
Verified Customer
February 21, 2012

I appreciate the shuttle service they provide. I like that I can get my car serviced while I'm at work.

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Fort Collins Muffler & Automotive
Verified Customer
February 18, 2012

It's fine. I wish they had a finance plan to pay for some of this.

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Fort Collins Muffler & Automotive
Verified Customer
February 18, 2012

Those guys are a family run shop and they are very honest. They have a very clean waiting room with a big screen TV and comfortable chairs. They are just good people there.

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Fort Collins Muffler & Automotive
Verified Customer
February 17, 2012

They do a fantastic job. They are fair on the price and they get the stuff done in a timely manner and their customer service is great.

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Fort Collins Muffler & Automotive
Verified Customer
October 24, 2013

They picked up AND delivered our car!

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Fort Collins Muffler & Automotive
Verified Customer
October 21, 2013

I've always been treated well at FTCM&A

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Fort Collins Muffler & Automotive
Verified Customer
October 19, 2013

Excellent customer service as per usual. Have been taking my cars there for over 30 years and don't trust anyone else.

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Fort Collins Muffler & Automotive
Verified Customer
October 18, 2013

Everybody that I spoke with was very helpful and interested in finding a solution to my problem. In addition, the service was completed quickly and without problem.

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Fort Collins Muffler & Automotive
Verified Customer
October 18, 2013

I trust folks at Fort Collins Muffler. They provide accurate information, take their time to ensure their work, and answer questions. I also have long appreciated the fact that I am treated well, especially as someone who is female-bodied. I can't say enough about how much I appreciate this business.

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Fort Collins Muffler & Automotive
Verified Customer
October 17, 2013

I had a very good visit there with fast service.

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Fort Collins Muffler & Automotive
Verified Customer
October 17, 2013

After $1000 repair bill, we had to take the car back in because it had starting leaking oil, which it hadn't done before the "REPAIR" and low and behold it will be another $440 to fix it. Explained with so much mumbo jumbo who knows what was wrong with it!!!!!!!

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Fort Collins Muffler & Automotive
Verified Customer
October 15, 2013

They do a good job about quoting prices and getting your vehicle in and out in a timely fashion.

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Fort Collins Muffler & Automotive
Verified Customer
October 15, 2013

Fort Collins Muffler and Automotive has been excellent in their care for my Porsche. Being a single gal I know there is a need for a good automotive repair shop for gals. I have referred several of my single friends to your shop and they too are extremely pleased!

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Fort Collins Muffler & Automotive
Verified Customer
October 15, 2013

Very personal service. Didn't feel like I was being pushed to get services that my car didn't really need.

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Fort Collins Muffler & Automotive
Verified Customer
October 12, 2013

They did not resolve the primary reason for bringing in vehicle

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Fort Collins Muffler & Automotive
Verified Customer
October 11, 2013

I liked the services and trust this shop.

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Fort Collins Muffler & Automotive
Verified Customer
October 10, 2013

Good service, competent, friendly

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Fort Collins Muffler & Automotive
Verified Customer
October 09, 2013

Very good service, on time, very nice people working there.

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Fort Collins Muffler & Automotive
Verified Customer
October 09, 2013

Service by all representatives was fair to good. a bit impersonal, a bit slow (finding my car, getting the initial paper work done both for my vehicle and the loaner) the cost of repair was higher than quoted

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Fort Collins Muffler & Automotive
Verified Customer
October 08, 2013

Honesty and integrity is what I get from this shop. Quick turnaround and loaner cars available. What more could you ask for?

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Fort Collins Muffler & Automotive
Verified Customer
October 07, 2013

Very good service by a capable and courteous staff.

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Fort Collins Muffler & Automotive
Verified Customer
October 03, 2013

This place is a rip off! I payed 650 dollars to get my car fixed and two days later it had the same problems! Very upset!

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Fort Collins Muffler & Automotive
Verified Customer
September 28, 2013

No price given prior to work done. I told them my other mechanic can do the work for XXX and that if they could not do it for much cheaper, I would just have my other mechanic do the work. they did the work and charged me more than my other mechanic.

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Fort Collins Muffler & Automotive
Verified Customer
September 27, 2013

Service was great, courteous and knowlegable staff.

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Fort Collins Muffler & Automotive
Verified Customer
September 27, 2013

Excellent service, friendly staff.

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Fort Collins Muffler & Automotive
Verified Customer
September 26, 2013

Easy to work with, competent, friendly, online photos of work, honest and fair pricing

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Fort Collins Muffler & Automotive
Verified Customer
September 26, 2013

Great efficient service, friendly staff

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Fort Collins Muffler & Automotive
Verified Customer
September 24, 2013

I think they are doing great work at a fair price. I have older cars, and maintenance is the key to ensuring that they run well and reliably. They also make recommendations but do not force maintenance items on me.

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Fort Collins Muffler & Automotive
Verified Customer
February 16, 2012

You know, they did a great job for a fair price. I use them because I trust them.

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Fort Collins Muffler & Automotive
Verified Customer
February 15, 2012

They are by far the cheapest and most fair people I have ever gone to. Straight forward, cheap and honest.

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Fort Collins Muffler & Automotive
July 15, 2010

I work in a service based field...I'm a dental assistant. Our office literally has trained with the Ritz Carlton organization on how to treat a customer, meet and beat his expectations, and give him the best possible experience, and service. It is the example of how we do everything in our office for our patients. We have 20 essential standards that we live by, one of them i caught Cory utilizing in my case with the van and it's 22 year old air conditioner. It goes like this: " if a customer has a problem, you own it until it is resolved." Let me say i was blown away with Cory's excellent customer service, and willingness to make it right. We spent several hundred dollars to have it charged, but it blew hot air right away. After going through the procedure of finding out why, and several visits to the shop, it was concluded that it was not going to be an easy fix, and more money than i was willing to spend, Seeing how the van needs some front end work that is more critical. Did we get the a/c working? No. Did we lose the money we invested in the repair? Yes. Bummer. but... did we find an auto shop we feel we can trust and will bring our vehicle back to, and that we will tell our friends about? YES!! all because of the incredibly good customer service Cory (and the rest of the fellas as well) gave us. That is what matters most to me. I live and breathe customer service to the extreme everyday at my job. because of this i have high expectations about the treatment i receive when I'm the consumer. I'm often disappointed by the customer service i receive when i choose to support a business. Even if the product is great, if the service is not good i wont be back. I recognized right away that your shop is on the right track, and I'm thrilled to know I have a friend in the "diamond business" so to speak when it comes to having my vehicles looked after. I will be back to Fort Collins Muffler and Automotive to have the front end work done. Thanks to the shop, and thanks to for seeing it through like the pro that he is.

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Fort Collins Muffler & Automotive
February 03, 2014

I was a customer of Fort Collins Muffler for 20 years and it was a great value until a couple of years ago. Jim's kids have taken over, substantially raised prices, and focused on "upselling" you for lots of extras that are of questionable value. On my LAST visit, they quoted me $1300 for an AC compressor and related parts--another shop did the work for just under $650! That "free" shuttle service is very nice, but also very expensive.

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Hours of Operation
Mon - Fri:7:30am to 5:30pm
Call Now:

(970) 367-8544

Auto Repair Experience

  1. Brian Dwyer, Owner
  2. Established 1976
  3. 5 Auto Repair Mechanics on Staff
  4. 3 ASE Certified Auto Technicians
  5. 118 Years of Car Repair Experience