I work in a service based field...I'm a dental assistant. Our office literally has trained with the Ritz Carlton organization on how to treat a customer, meet and beat his expectations, and give him the best possible experience, and service. It is the example of how we do everything in our office for our patients. We have 20 essential standards that we live by, one of them i caught Cory utilizing in my case with the van and it's 22 year old air conditioner. It goes like this: " if a customer has a problem, you own it until it is resolved." Let me say i was blown away with Cory's excellent customer service, and willingness to make it right. We spent several hundred dollars to have it charged, but it blew hot air right away. After going through the procedure of finding out why, and several visits to the shop, it was concluded that it was not going to be an easy fix, and more money than i was willing to spend, Seeing how the van needs some front end work that is more critical. Did we get the a/c working? No. Did we lose the money we invested in the repair? Yes. Bummer. but... did we find an auto shop we feel we can trust and will bring our vehicle back to, and that we will tell our friends about? YES!! all because of the incredibly good customer service Cory (and the rest of the fellas as well) gave us. That is what matters most to me. I live and breathe customer service to the extreme everyday at my job. because of this i have high expectations about the treatment i receive when I'm the consumer. I'm often disappointed by the customer service i receive when i choose to support a business. Even if the product is great, if the service is not good i wont be back. I recognized right away that your shop is on the right track, and I'm thrilled to know I have a friend in the "diamond business" so to speak when it comes to having my vehicles looked after. I will be back to Fort Collins Muffler and Automotive to have the front end work done. Thanks to the shop, and thanks to for seeing it through like the pro that he is.