Excellent customer service. Would recommend to anyone!
I was very pleased with the work and overall performance. The only issue/complaint that I have is that the check engine light came on when we drove the vehicle off the lot that day and the notes on your invoice just said to get that looked at. My son called the shop and was told that it could be an oxygen sensor.
Another great job.
Wonderful greeting and careful and thorough requests about the car problem. Did not have an appointment, but you worked me in - much appreciated. Work was done quickly and perfectly. We can always count on excellent service and results. Thank you!
The people are always friendly and I believe they don't push unnecessary things which I appreciate. It's nice feeling comfortable going to the shop.
Great people, service and treatment!
The people always make me feel like family. It is a great place with great service. I have been with them for 20+ years.
I wish I had a more pleasant experience at Fort Collins Muffler & Automotive. The shop was recommended by someone I trust very much, and after telling him about my experience, he too has vowed never to go back there again.
First off, Jim and David are wonderful. They do great with the customers, honest, kind and very transparent. Kevin, on the other hand, is horrible to work with, and sadly it is Kevin that dictated my experience and it is his treatment I will remember.
When Kevin went to discuss with me the different things that needed to be fixed on my car he 'forgot to mention' the alternator needing to be replaced. He didn't tell me until after I dropped my car off for repairs when he suddenly called me and urged me to get the new part. I asked him how much would my walk out price be, he said around $160. When I was billed I was billed $271 for the part. There was a discount of $45 on the ticket that he swears went towards the part, however, it still does not make the price even close to what he told me on the phone.
Unfortunately, I had to I had to go back because my car was now making a noise it wasn't before. Before going in, I called Kevin directly asking about the miscommunication, again, on the price not matching. He said he would refund me $80. When I went into the shop for the refund and to get my car looked at, again, after I waited around for about 15 minutes he decides he is going to do the math and tells me he only owes me about $54 for the part. Kevin is a pristine example as to why mechanics get such a bad wrap. It is sad that a customer has to raise their voice and tell a grown adult to, 'be a man of their word,' in order for him to actually follow through with the $80.
After I got my car looked at, I found out that the issue was, in fact, caught the first time, and Kevin 'forgot to mention it to me.' As nice as it is that the other two gentlemen want to see me back and will take care of me, and I can request for Kevin not to work for me, you cannot expect a customer to pay hundreds more towards a business who can't even take care of them the first time. Additionally, no one tried to rectify the inconvenience and awful service from Kevin by even offering me a discount on the services still needing to be done because Kevin forgot to tell me about them. In my book that is not great customer service or business practice.
I will make sure to not recommend Fort Collins Muffler and Automotive to any of my friends. I was truly hoping for a better experience when I went back in the second time, sadly I did not walk out feeling like that.
Thank you, David and Jim, for your kindness!
Great shop. Professional team.
I have been going there for 11 years, still satisfied!
Overall, I was pleased with the work done and I will continue to take my business here. There was some minor miscommunication with the completion of the repair when the original person communicating with me had his days off. I was still able to get my vehicle back in a reasonable amount of time but felt I needed to do a fair amount of calling back on my own to check progress.
Work was done to satisfaction.Took a little longer than expected.
Want to thank you for taking the extra time to determine there was a problem with the window switch. It's great to be able to count on having the window roll up each time I press the switch.
They did a great job and furnished me with a loaner while my car was in the shop.
Good prices, good explanations of work.
I think you all are fantastic! I appreciate your honesty, quality of work, and professionalism. I sing praises about you to everyone I can. My car is older and will need repairs and work in the future...it will be done by you!
Thank you! You are appreciated! ('94 Camry)
I brought my car in to get a second opinion about what needed to be done. David was awesome! He was honest in telling me that none of the repairs recommended by the other shop were emergent issues. I will definitely be bringing my car back to Fort Collins Muffler when I do need those repairs, as well as for my general car maintenance.
Always a first class, professional experience.
They were all very nice but I feel like the prices were high for what got done on my car.
Excellent service and responsibility for quality. The car was one day later than estimated, and for good reason: they replacement part failed when tested. Thanks Eric and the team.
I had muffler work done and I'm very happy with the whole experience. I will go back for future service.
It was great as usual. Good, quick service. I don't go anywhere else now.
Very friendly staff. Got an oil change and a mechanic came up to me and explained the issues with my car clearly and respectfully while answering my questions. Will be returning for future repairs.
Your customer service guys are awesome, and you had the car ready before my deadline.
For the most part, they are good.
They always do a great job and are very customer focused.
Great shuttle service
A pleasant experience all around from the moment I walked in to the time I picked up my car after work was done.
Service guy Kevin went to extremes to try and get a motor for a reasonable price.
Overall, I was very appreciative that the Fort Collins Muffler and Automotive staff were able to accommodate my schedule and fix my car expediently. Service Adviser Jim was especially helpful in forwarding information to my email regarding my repair order service information, and in ensuring that I had access to a shuttle while my car was in the shop. Jim projected honesty and appeared vested in client satisfaction. However, Kevin was the Service Adviser that ultimately worked with me the most, communicating suggested repairs over the phone and finally reviewing the invoice after repairs had been completed. Kevin's client communications were borderline arrogant, and I felt that unnecessary car repair recommendations were made while my other requests had been overlooked. My car was brought in to the shop due to a severe water pump leak; I had also requested my windshield washer motor be tested or replaced, as no motor sound could be heard when I attempted to wash the windshield. Kevin advised a coolant flush be performed (per manufacturer's recommendations), despite the fact that over the course of a week I had poured an entire gallon of coolant into both the radiator and the coolant holding tank (which leaked out rapidly and essentially flushed the system). I declined the coolant flush at this time. Additionally, I was double charged labor for placement of a new serpentine belt, as replacing the water pump also included labor for removing and replacing the serpentine belt. My windshield washer motor was never tested or replaced, as the washer fluid bottle was frozen. However, this was one of my chief complaints that had not been addressed.
Very good service!
Had a problem with my truck and when I got it in the shop I didn't explain the problem correctly. Therefore, there was a bit of misunderstanding on what needed to be fixed. I talked to the manager and everything went well.
The entire team was wonderful to work with and we will continue to go there and recommend your organization to others.
My car took 2 days longer than told for merely a dead battery (and I was told 2 days). I will chalk it up to holiday rush, but this should not happen year round.
Excellent work and customer service!
Front Desk staff is great and very friendly. However, the new mechanics were a little less approachable and I was not as comfortable working with them as I have other mechanics in the past years I have visited the shop.
Excellent service on my car and excellent customer service for me. Couldn't be more pleased with these folks! Will definitely go back in the future and will always recommend them!
Very friendly and helpful. They fixed my car extremely fast and worked with me.
I brought my Subaru in for repairs initially and they did a great a job and it was done sooner than expected. That was already a great experience. The other day though, my car was not starting and it was parked across the street, so I came in shortly after close to see if I could still get some help. Even after they were closed they helped me out and got my car started! I have now had multiple particularly pleasant experiences with foco muffler and automotive. Would 11/10 recommend!
Micah was extremely courteous and helpful to me. He clearly explained the issue in my car, and also helped me get the repair work done under warranty from the original equipment manufacturer. He helped me save a lot of money on this repair work.
I'd also like to mention that Jim (who works at the help desk) was scrupulous is noting down all issues in my car. He asked me several questions and recorded my response in a professional manner. Overall, it felt like I was working with professionals who knew how to deliver timely and quality work to their customers.
I thought the labor charge was bit excessive, but otherwise very satisfied with the job.
Fort Collins Muffler & Automotive is a great shop, I had multiple problems with my car through out the semester, and each time they fixed it as fast as possible and also provided me with transportation while my car was being fixed. All the gentlemen who work there are incredibly nice and hard working people. The owner really cares about satisfying his customers and making sure the job gets done right, I highly recommend going to them!
Great 1st time experience!
Professionalism and Hospitality shown by the crew was top-notch. Micah Wakeman, 'Head Technician & Service Manager' held himself accountable for all services being performed in the shop. He was professional in his customer service and the opinions advised. Fort Collins Muffler & Automotive managed to save myself money as I paid under what I had been originally quoted. A+ Rating
The problem we took it in for was not what was fixed the first time. A part that did not need replaced, was replaced in error. My check engine light was still on when got my car back. It was all corrected in the end. It was a bit disappointing from a company that came so highly recommended tho.
I only got an oil change but they explained my other repairs clearly to me and helped me evaluate the necessary repairs vs. those that could wait till later. That was very helpful!
I had a great experience!
I love FC Muffler and Automotive--I don't have to worry about getting taken advantage of, the staff is always friendly, and my car runs great after being serviced there.
Very good experience. Was given a loaner car while my car was being worked on. Treated very nicely.
Good service and good employees.
The Muffler Shop is the best in Fort Collins.
I received immediate service on my vehicle and had it back in one day at a price that is unbeatable.
Things were very good. You are friendly and easy to work with. Always helpful. The only two things I would share is the when I picked up my vehicle all 4 tires were reading low pressure on my sensor. They did not come in like this. I wondered why the tech did not fill them since the sensor was bright orange. The other thing to share was the loaner mini van had bad breaks. They were rubbing. But the repair service was very good.
Very thorough, friendly, and professional.
Excellent staff, both front of house and garage. Professional, courteous, prompt!
Extremely polite and knowledgeable employees; the courtesy shuttle services, safety inspection checks, and reasonable prices exceeded expectations!
Needed advice and was able to get it. Was very helpful!
Very friendly and honest service
Great customer service; honest. Checked in with me before doing more work. I trust FC Muffler and will keep coming back.
Extremely friendly, are always honest about what needs to be done versus things that can wait, go out of their way to make sure customers are satisfied.
Everyone was friendly and efficient and helpful
Everyone was nice, courteous and knowledge!
Recommended the service I needed I on my Toyota Tacoma pick-up and quoted me a fair price for the work. Completed the repair on time and in budget...a pleasure to do business with!
I was told that if have to invest more in refilling the air conditioning guild if they found an error. I also wasn't told I'd pay if it leaked. I wasn't called prior to further testing. If warned in advanced I would of saved money then came back prepared in case. I was also promised a certain time and return ride at a certain time but they didn't even call when they didn't arrive as they failed communicating this with each other.
Excellent customer service, friendly staff, and highly knowledgeable people who knows what they are doing. I have confidence in you!!!
When I called to get a price on the diagnosis - I was quoted the price that it would take to figure out the problem. That is why I brought the car in based on that price. When I brought the car in, another price was given as to the price of the diagnosis - it was given at a much higher price. When I questioned the price of the diagnosis I was told that was on the high end incase they had to tear into the engine, etc. - but it would probably be the lower price. I hesitantly left my car. The discovered the engine noise and oil light was due to the fact that the engine oil was very low. They poured a few quarts of oil, it took care of the noise, then did an oil change. They charged me the higher diagnosis fee - I argued, they brought it back down. At the end of the day - I paid 180 for an oil change - ouch. I understand that a shop needs to charge for the diagnostic fee however, I think out of integrity that such an easy solution with very little time (5 min) to diagnosis the problem would have been taken into account and the diagnosis fee would be dropped all together. Seems like there are plenty of margins on a $60 oil change to cover the diagnosis. I felt like I was very overcharged, quoted the wrong thing, had to fight over getting the diagnosis fee dropped to the quote that was originally quoted. I feel like I was not a customer but someone just trying to get as much money out of as they could. That is why I would not recommend. Plus there were oil smudge marks on the interior of my car from the tech getting into the car on top of it all.
I received great service from your friendly staff. I appreciate your competitive price.
Have always felt like I got good service at FC Muffler. Mechanics seem to be very capable and honest in their assessment of my vehicles.
They didn't try to talk me into services I didn't need. I appreciated them for their honesty.
I've come to FC Muffler and Auto for a brake job and last for an air conditioner job. Both times cost me a lot of money, which always sucks, but I felt you were very honest with me and looking out for my best interest. This is why I will call you my local shop from now on. Thanks!
Was a little upset that I put down $2,100 for repairs that ended up going out 3 weeks after getting the repair done. Did not like having to take the time to have to come back and be without my car for 3/4 days for something that should of been repaired properly the first time.
Rear brake job. Only complaint was the emergency brake was not adjusted; pedal went to floor and did not fully set brake. Took pickup back in and problem was quickly resolved.
So far, service was great and things are working as expected.
Customer service was great, shuttle drivers were professional and courteous, replaced my front rotors and pads in no time at all.
Excellent service if a little pricey. Quality costs.
Quick and easy. Even saved me a bit of money because the valve cover had the gasket kit included and you guys didn't have to use the gasket kit you had ordered.
They are good. Expensive parts, but good labor.
Everything was handled in a professional manner. Felt like they treated me extremely well
The front desk Folks are super friendly and efficient!!
The service, as always, was superb!!
Quick and friendly service.
Great communication, follow-up, accurate cost estimate.
One of the best places I have had my car serviced. The staff is friendly, dependable, respectful and they do not force you to have repairs done.
Great shop, honest people.
We have brought our vehicles to you for years and have always been very satisfied--not only with the repairs and maintenance, but also with the friendly service and trustworthiness!
Thank you Colleen. We appreciate the kind words very much.
Fort Collins Muffler and Automotive ALWAYS treats me so great. I always know that my car is in good hands, and I am also, as their customer.
Miranda thank you very much for your business and your great review!
I felt everything was fair and honest and the people I came into contact with were very helpful.
Thank you Mike. That is our mission to be fair and honest.
Very expensive and the problem with my car was not fully fixed.
I am sorry to hear you were not satisfied with our shop. If you contact me directly I will do what I can to try and make it right for you. Please call me at 970-484-0866 as soon as possible. Things happen and the only way to make it right is to give me a chance. I hope to hear from you. Thanks.
The service was great and fairly priced. The entire staff was very nice.
Great to hear, thanks for your feedback.
Services are well explained and staff seems well informed on most if not all matters related to the repair.
I appreciate the nice words and appreciate your business. Brian Dwyer
Great service, and they are friendly.
Honest employees, convenient shuttle service.
Thank you Elaine! We are so fortunate to have some of the best people in the industry working right here.
I trust you and have been satisfied with the work done.
Your trust and satisfaction is of the up most importance to us. Thanks Margaret.
Your team was exceptional in every aspect. We received outstanding work provided with detail, professionalism and by a very friendly team.
Great to hear Randy. My people are the best and thanks for your review!
Same day service, good customer service.
Thank you Jeff!
We received honest pricing, a conversation about what we wanted done and were provided with several options to fit our budget. The work was done quickly and the staff was friendly and professional.
That is what we like to hear Ryan. Thank you very much!
No problems at all. Great friendly service.
Hi Mike, thanks for you business.
My bill accurately reflected the quote I was given. Also, I was offered a shuttle ride and a loaner vehicle. Lastly, I received a text message asking if I was satisfied with the service and offering me a free oil change.
Went in for an oil change and the mechanic tried to sell me on $3000 worth of fixes. Oil change and light repair cost almost $100. The staff was friendly....
Hi Karlie, you have my sincerest apologies if we did not meet your expectations on your visit to our shop. We do a vehicle inspection on vehicles to try and give you an overall view of your vehicle. Repairs can add up quickly as we all know. Maybe the list could have been prioritized better or presented to you differently and I have already spoken with the service advisor about that. Your feedback helps us improve so thank you.
I've brought my car(s) to Fort Collins Muffler/Automotive now for the 8 yrs I've lived here and I've been completely amazed at their professionalism, competence, patience, and wonderful treatment of their customers.
Hi Donald, thank you for all your kind words. You are so great to work with. I just wanted to tell you thank you. Brian Dwyer
Friendly staff, quick and efficient service!
Karen thanks for taking the time with a nice review.
They are usually very good, polite and timely with their repairs and do a good job. We've be bringing our cars here for several years. The package deal that includes several oil changes is a good deal too. I didn't give the highest rating because we weren't totally happy with their last repair, due to still feeling that they caused the problem from the previous repair even though they explained that they didn't. They did give us a discount on the 2nd repair.
Thank you for your honest feedback. Things happen and we make it a point to resolve these difficult situations fairly. I am pleased to hear that my team discounted your second repair to help make it right for you. If I need to do anything else to keep you happy feel free and contact me directly. Brian Dwyer 970-484-0866
Great guys. I have had both of the trucks there for exhaust work. Will be coming back for other work later on.
Thank you NIck. You and your family are awesome people.
They have always been very transparent with the work being done and why the prices are what they are. They do great work and are very trustworthy.
Thank you Michael. Your satisfaction means a lot to us.
Friendly staff, don't do service I didn't ask for like the chains tend to do.
Thanks for the review Brian. Our whole mission is to find out what you want and then to make sure you get it. Thanks.
Great service, friendly staff.
Thanks a bunch Lamont. We appreciate you and Mitzi!
I have and do frequently recommend this shop because you do stellar work and your staff is super nice and professional.
Thanks for all your referrals! It is always a pleasure doing business and we are extremely grateful for you being so awesome.
They are always friendly.
I am a long time and satisfied customer.
Thanks Steve. We appreciate you!
Honest & Respectful.
Our people are some of the best in the industry, thanks Robert.
I have been satisfied with service and employee interactions, but have not had a huge amount of experience with FCM.
Thanks for the review Janet.
They have a good reputation.
Our reputation is everything. Thank you Jeff.
Always trustworthy and reliable.
That is what we strive for. Thanks Colleen.
Great to hear, thanks.
The guys at the shop never make me feel judged or that I'm stupid. They always answer my questions and explain things even more than they probably have to. Also - everything that they do is warrantied so if it breaks again I don't have to pay again.
I am grateful for your business. I feel we have one of the best warranties around and it is good to hear that it is working for you!
A technician error ruined our transmission in August of 2015. FC Muffler has not been able repair it after several attempts. I brought it again on Monday after the check engine light came on (
I know it took a bunch of attempts but hopefully things are good now. You have been so great this entire time and it is much appreciated.
I have been going there for years.
We appreciate you loyalty. We will be here when you need us.
Always good, fast service.
Thanks for the review Travis.
They have done good work for us on several occasions.
Thanks for the review Rick. Our goal is to make sure you are always happy and we thank you for the repeat business.
Sorry that you feel that way. Car repair can add up real quick but we do give the best price we can on all repairs. Also when we have the option, we price a premium part with a three year guarantee and also a different lower cost part with a one year guarantee to give you a couple of alternatives. Thanks.
I think this company is honest and fair with their customers.
It is great to hear that you feel that way. That is how we do business. Thank you for sharing your thoughts.
The crew at Fort Collins Muffler & Automotive is focused on getting the job done right and will work with me to obtain all available discounts.
Thanks Greg. We do help with discounts where we can. The Car Care Club Card is a huge success!. Thanks for the review Greg.
I have actually recommended this shop to others.
Thank you so much for your referrals, it means a lot to us.
They are very friendly there.
Thank you Jeremy.
They have changed over time. The repair costs seem to have elevated from what they used to be, especially diagnostic charges.
Sometimes feedback is hard to hear but that is what we use to improve. We have been able to keep our labor rate the same for a long time but costs tend to go up a lot more than they go down. We have some of the best diagnosticians and equipment around but there is a cost associated with them both. We always try to be competitive and your critique will be used to reevaluate and to make sure that we are. Thank you.
David knows his job very well and gives excellent customer service. The work on my car was done in a timely manner and is of the highest quality.
David is absolutely amazing and thanks for recognizing him. I will make sure to pass this on to him and the rest of the crew. Thanks Carol.
We've been bringing our vehicles here for many years and have always had excellent service, pleasant and courteous employees and knowledgeable service folks.
You are a great customer and we thank you for your kind words.
They picked up AND delivered our car!
I've always been treated well at FTCM&A
Excellent customer service as per usual. Have been taking my cars there for over 30 years and don't trust anyone else.
I trust folks at Fort Collins Muffler. They provide accurate information, take their time to ensure their work, and answer questions. I also have long appreciated the fact that I am treated well, especially as someone who is female-bodied. I can't say enough about how much I appreciate this business.
Everybody that I spoke with was very helpful and interested in finding a solution to my problem. In addition, the service was completed quickly and without problem.
After $1000 repair bill, we had to take the car back in because it had starting leaking oil, which it hadn't done before the "REPAIR" and low and behold it will be another $440 to fix it. Explained with so much mumbo jumbo who knows what was wrong with it!!!!!!!
I had a very good visit there with fast service.
Very personal service. Didn't feel like I was being pushed to get services that my car didn't really need.
Fort Collins Muffler and Automotive has been excellent in their care for my Porsche. Being a single gal I know there is a need for a good automotive repair shop for gals. I have referred several of my single friends to your shop and they too are extremely pleased!
They do a good job about quoting prices and getting your vehicle in and out in a timely fashion.
They did not resolve the primary reason for bringing in vehicle
I liked the services and trust this shop.
Good service, competent, friendly
Service by all representatives was fair to good. a bit impersonal, a bit slow (finding my car, getting the initial paper work done both for my vehicle and the loaner) the cost of repair was higher than quoted
Very good service, on time, very nice people working there.
Honesty and integrity is what I get from this shop. Quick turnaround and loaner cars available. What more could you ask for?
Very good service by a capable and courteous staff.
This place is a rip off! I payed 650 dollars to get my car fixed and two days later it had the same problems! Very upset!
No price given prior to work done. I told them my other mechanic can do the work for XXX and that if they could not do it for much cheaper, I would just have my other mechanic do the work. they did the work and charged me more than my other mechanic.
Excellent service, friendly staff.
Service was great, courteous and knowlegable staff.
Great efficient service, friendly staff
Easy to work with, competent, friendly, online photos of work, honest and fair pricing
I think they are doing great work at a fair price. I have older cars, and maintenance is the key to ensuring that they run well and reliably. They also make recommendations but do not force maintenance items on me.
I appreciate the shuttle service they provide. I like that I can get my car serviced while I'm at work.
I have been totally pleased with their service. Multiple family members and friends are pleased also. They stand behind their work.
They gave me the wrong paperwork and they couldn't go back and reprint off my paperwork for my alignment.
Those guys are a family run shop and they are very honest. They have a very clean waiting room with a big screen TV and comfortable chairs. They are just good people there.
It's fine. I wish they had a finance plan to pay for some of this.
They do a fantastic job. They are fair on the price and they get the stuff done in a timely manner and their customer service is great.
You know, they did a great job for a fair price. I use them because I trust them.
They are by far the cheapest and most fair people I have ever gone to. Straight forward, cheap and honest.