Fort Collins Muffler & Automotive

RepairPal’s Comprehensive Evaluation

Assessment Summary

Fort Collins Muffler and Automotive has been serving their community for over 35 years. This Top Shop has an excellent team of talented service writers and technicians. Their group of technicians having more than 118 years of combined experience and 3 Master ASE Certified technicians, they are ready to tackle all your car problems having access to all the latest industry tools. It’s no wonder they back up their workmanship with a 3 year 36,000 mile warranty. For your convenience they offer early bird drop off, shuttle service, free WiFi and Saturday business hours.

Customer Reviews (9 reviews)

• Fort Collins Muffler & Automotive
  Aaron - Verified Customer
  February 21, 2012

  I appreciate the shuttle service they provide. I like that I can get my car serviced while I'm at work.

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• Fort Collins Muffler & Automotive
  Martha - Verified Customer
  February 21, 2012

  I have been totally pleased with their service. Multiple family members and friends are pleased also. They stand behind their work.

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• Fort Collins Muffler & Automotive
  Verified Customer
  February 21, 2012

  They gave me the wrong paperwork and they couldn't go back and reprint off my paperwork for my alignment.

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• Fort Collins Muffler & Automotive
  Mike - Verified Customer
  February 18, 2012

  Those guys are a family run shop and they are very honest. They have a very clean waiting room with a big screen TV and comfortable chairs. They are just good people there.

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• Fort Collins Muffler & Automotive
  Dorris - Verified Customer
  February 18, 2012

  It's fine. I wish they had a finance plan to pay for some of this.

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• Fort Collins Muffler & Automotive
  Matt - Verified Customer
  February 17, 2012

  They do a fantastic job. They are fair on the price and they get the stuff done in a timely manner and their customer service is great.

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• Fort Collins Muffler & Automotive
  Jeff - Verified Customer
  February 16, 2012

  You know, they did a great job for a fair price. I use them because I trust them.

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• Fort Collins Muffler & Automotive
  Zack - Verified Customer
  February 15, 2012

  They are by far the cheapest and most fair people I have ever gone to. Straight forward, cheap and honest.

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• Fort Collins Muffler & Automotive
  SE1692
  July 15, 2010

  I work in a service based field...I'm a dental assistant. Our office literally has trained with the Ritz Carlton organization on how to treat a customer, meet and beat his expectations, and give him the best possible experience, and service. It is the example of how we do everything in our office for our patients. We have 20 essential standards that we live by, one of them i caught Cory utilizing in my case with the van and it's 22 year old air conditioner. It goes like this: " if a customer has a problem, you own it until it is resolved." Let me say i was blown away with Cory's excellent customer service, and willingness to make it right. We spent several hundred dollars to have it charged, but it blew hot air right away. After going through the procedure of finding out why, and several visits to the shop, it was concluded that it was not going to be an easy fix, and more money than i was willing to spend, Seeing how the van needs some front end work that is more critical. Did we get the a/c working? No. Did we lose the money we invested in the repair? Yes. Bummer. but... did we find an auto shop we feel we can trust and will bring our vehicle back to, and that we will tell our friends about? YES!! all because of the incredibly good customer service Cory (and the rest of the fellas as well) gave us. That is what matters most to me. I live and breathe customer service to the extreme everyday at my job. because of this i have high expectations about the treatment i receive when I'm the consumer. I'm often disappointed by the customer service i receive when i choose to support a business. Even if the product is great, if the service is not good i wont be back. I recognized right away that your shop is on the right track, and I'm thrilled to know I have a friend in the "diamond business" so to speak when it comes to having my vehicles looked after. I will be back to Fort Collins Muffler and Automotive to have the front end work done. Thanks to the shop, and thanks to for seeing it through like the pro that he is.

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