Foreign Affairs Auto

RepairPal’s Comprehensive Evaluation

Assessment Summary

The thing that impressed us most about Foreign Affairs is their highly experienced staff. Their three service writers have 57 years of experience between them and previously worked at Mercedes, Audi, and Porsche dealerships before coming to the shop. Their technicians are also experienced: two have 30+ years of experience in the industry and three of them are ASE certified. We found that Foreign Affairs' facility has the look and feel of a high end dealership and we love that this shop is a family affair. Owner and service writer, Frank Ortiz, founded the company with his spouse in 1982 and is still a vibrant presence in the shop.

Customer Reviews (46 reviews)

• Foreign Affairs Auto
  moyston
  October 18, 2012

  This was my first visit to Foreign Affairs Auto and I was quite impressed with the overall customer service and personal attention that I was given. Manager Klaus Buchebner was friendly, knowledgeable and I felt right at home. I've already spoken to serveral of my co-workers about Foreign Affairs and hope that they will take the opportunity to let the service technicians there give their cars the same care and treatment that I received today. Thanks again Klaus, all the best and I'll surely see you again.

  Ten days after bringing my Mercedes in for an oil change my check engine light came on and my car would not start. I was so upset that I put the vehicle back in the garage and haven't driven it since then. I'll be contacting Klaus soon to see if he can make it right.

  And where's my license plate tag Klaus???

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• Foreign Affairs Auto
  Line
  October 14, 2012

  I took my Mercedes in for the very first time for a computer problem. The repair was completed. They also gave me an estimate to repair an oil leak. Deciding not to get the oil leak fixed, I took my vehicle to another repair shop. They fixed the oil leak for 54% cheaper than what these guys quoted me. I now feel I got ripped off for the computer repair. If you are on a budget, I recommend to shop around. These guys are certainly not cheap.

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• Foreign Affairs Auto
  Paul - Verified Customer
  June 30, 2012

  Overall good experience.

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• Foreign Affairs Auto
  Geraldine - Verified Customer
  June 25, 2012

  They were very nice. The place is very clean.

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• Foreign Affairs Auto
  Terry - Verified Customer
  June 20, 2012

  They are very nice, very polite, and always helpful.

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• Foreign Affairs Auto
  Hans - Verified Customer
  June 15, 2012

  I wouldn't go anywhere else.

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• Foreign Affairs Auto
  Bruce - Verified Customer
  June 15, 2012

  I was trying to find a good quality place to take my car and looked it up online. I found some reviews and they were very satisfied, so that's where I went. I took my car in and they did everything they said they would do and it was done when they said it would be done. I was very satisfied.

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• Foreign Affairs Auto
  Stephen - Verified Customer
  June 14, 2012

  It was horrible. That's all I can say.

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• Foreign Affairs Auto
  Luis - Verified Customer
  June 14, 2012

  They are very honest people.

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• Foreign Affairs Auto
  Lloyd - Verified Customer
  June 13, 2012

  They are comparable with BMW. The price is more reasonable than BMW.

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• Foreign Affairs Auto
  Rodney - Verified Customer
  June 08, 2012

  They do a great job.

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• Foreign Affairs Auto
  David - Verified Customer
  June 05, 2012

  The people are very nice. They could have tried hitting me up for a lot more money than what they did. They are very trustworthy.

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• Foreign Affairs Auto
  Verified Customer
  June 04, 2012

  A part was replaced unnecessarily but when that was determined, they did everything possible to make it right.

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• Foreign Affairs Auto
  Ted - Verified Customer
  May 23, 2012

  I only had one complaint and it happened twice. The two times I was there, they took off my license plate holder and put theirs on. The first time they said a guy did it on his own. The next time I went in they did it again. I didn't like that they were taking advantage of me to put their advertisement on my vehicle.

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• Foreign Affairs Auto
  Joseph - Verified Customer
  May 16, 2012

  Very satisfied. The owner treated me well and was honest with me. They made me feel taken care of and didn't make me feel like I was getting ripped off.

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• Foreign Affairs Auto
  Gene - Verified Customer
  May 11, 2012

  I would recommend them to anyone. They are very professional. They will do the work, it is guaranteed, and they will do an inspection and go over it again. I am very satisfied.

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• Foreign Affairs Auto
  roberts1643
  May 10, 2012

  I recently purchased a 1998 Volvo S90, and was looking for a dealer that I could trust for service. I had tried a few repair shops and was not satisfied with any. I then tried Foreign Affairs after reading that Better Business Bureau gave them an
  A+. that is the best. I asked for prices over the phone, and was satisfied. I met Frank and Jonathan who both treated me like I was a member of there family. they made me feel so welcome. the repairs were done correctly and on time. I have never been as happy with an auto repair company. they are beyond great.
  Richard M. Roberts
  123 Hammocks Drive
  Greenacres, Fl. 33413
  561-439-1470, cell 561-906-1643

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• Foreign Affairs Auto
  Verified Customer
  May 09, 2012

  Very good service for a very good price.

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• Foreign Affairs Auto
  Wayne - Verified Customer
  May 05, 2012

  I've had personal repairs done there and sent many customers there because they are very fair and reasonable. They are spectacular.

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• Foreign Affairs Auto
  Peter - Verified Customer
  May 03, 2012

  Good place to take your care. Quick and quality repair.

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• Foreign Affairs Auto
  William - Verified Customer
  May 02, 2012

  It was a great experience. They were fair and the work was very well done. I would highly recommend them.

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• Foreign Affairs Auto
  Richard - Verified Customer
  April 28, 2012

  They made me feel like I was part of a family. Frank did work for me for free. The mother walked in with food and gave the customers some. It's a very old fashioned, homey place. I find them excellent and ethical and the Better Business Bureau gave them an A+ which is unheard of.

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• Foreign Affairs Auto
  Carlos - Verified Customer
  April 23, 2012

  I feel they are very professional. They are very sincere and honest. I always feel very comfortable taking my car there to be repaired. I feel they are a very trusted advisor for my automotive needs or requirements or repairs. I highly recommend them. They are very fair and very professional. They stand by their work. They are very warm. They make you feel very comfortable. You go there and you feel like you're seeing a friend that you do business with. They make you feel very warm and welcome. I would highly recommend them to anybody to take their cars there because they are honest, decent people. We wouldn't take our cars anywhere else, honestly. For exceptional quality cars that are used, they have an incredible selection.

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• Foreign Affairs Auto
  Hermyonne - Verified Customer
  April 20, 2012

  I have to call them back because I'm having the same problem. My car isn't turning on right away. That was one of the things they were supposed to fix. It stalled one more time, and that was another one of our complaints. It cut off on me at a stop light.

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• Foreign Affairs Auto
  Sam - Verified Customer
  April 20, 2012

  They are good people and have professional service at a reasonable price. You should take your vehicle to Foreign Affairs.

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• Foreign Affairs Auto
  Verified Customer
  April 17, 2012

  Their pricing was unfair. They didn't do what they said they were going to do. They weren't very understanding.

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• Foreign Affairs Auto
  Diane - Verified Customer
  April 16, 2012

  I had just read that they provide excellent service and they do. The customer service was wonderful.

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• Foreign Affairs Auto
  Benny - Verified Customer
  April 12, 2012

  Highly recommended. The owner was very nice.

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• Foreign Affairs Auto
  Renna - Verified Customer
  April 09, 2012

  They performed the job they were supposed to perform and did it in a timely fashion.

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• Foreign Affairs Auto
  auterdee
  March 26, 2012

  Purchased a 06 mini cooper from Foreign Affiars Auto. They had been servicing the car from the previous owner and I must say it is in excellent shape. Have not had to have anything done to the car yet. Keep up the great work Foreign Affairs. I would recommend you anytime......................auterdee

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• Foreign Affairs Auto
  arnold33
  March 25, 2012

  Foreign Affairs is the kind of company that treats their customers with integrity, professionalism and reliability. Very good quality people with exceptional knowledge that will go the extra mile to take care of you.
  I recommend them with my eyes closed.

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• Foreign Affairs Auto
  soyday
  December 19, 2011

  I needed an oil change on my bmw 335d. I decided to try Foreign Affairs because i liked their price and easy manner when I first called. I arrived 12/15/2011 and found a nice reception and waiting area, a clean shop and knowledgeable folks. Glad i tried them, will return and recommend to friends.

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• Foreign Affairs Auto
  Psychbill
  November 22, 2011

  A high quality, family-owned dealership for purchasing high-end preowned vehicles and for excellent service and mechanical work. A truly honest dealer who treats customers with respect and like family. They do high quality work, their cars are pristine, and the value is exceptional. I have been a loyal customer for 25 years and this is my dealership for life. If you give them a try, they will be yours also. You deal directly with the owners, and they strive to meet customer needs. Give them a try and see if my review is on target.

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• Foreign Affairs Auto
  cucch70
  October 29, 2011

  Great Service! I was looking for a place my VW Passat and I could feel comfortable at, and Foreign Affairs Auto far exceeded my expectations. Kim and frank treated me in the manner in which I try to treat my customers, with professionalism and compassion. It is hard to find a business founded on virtue anywhere these days, but it seems to be their business model. The repair was diagnosed and corrected and in a timely manner, instilling the utmost confidence in their maintenance personnel. I will certainly return and highly recommend these folks. Pete C.

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• Foreign Affairs Auto
  ggibas
  September 15, 2011

  While few people are happy to spend money on repairs and maintenance, there’s no reason why you shouldn’t feel good about dealing with those who do the work.

  You have every right to expect a friendly business relationship, in which you pay fair market value for the work, and it’s done correctly by people you respect. Here are a few reasons I've come up with in my three years of going there as to why you should choose Foreign Affairs Auto:

  1. They employ qualified professionals to carry out the repair and maintenance work.
  2. Professional Customer Service either in or out of warranty situation.
  3. The service department gives you options that you can choose from that will save you money? (This is a sure sign of an honest mechanic.)
  4. They back/warranty the parts and labor.
  5. Friendly, helpful, and not irritated by your questions.
  6. They get to know you AND your vehicle inside and out, and you’ll always be able to discuss your vehicle’s health with them.

  I not only use their mechanics for all my service needs (BMW and Mercedes), but I also bought (from Fred) my latest car here. Foreign Affairs Auto is a business that I have come to trust explicitly and so will you.

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• Foreign Affairs Auto
  glows58
  October 07, 2010

  Live in downtown. Found Foreign Affairs on the web and found very good reviews. When my BMW 535i broke down, I guess out of coincidence, my next door neighbor also referred me to Foreign Affairs. With all of the great things heard and read, I decided to have my car towed in. Their staff is wonderful. Very polite, seem very honest, and professional. They treated me with enormous respect and got my car back on the road in a respectable time.

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• Foreign Affairs Auto
  lbps
  October 07, 2010

  Excellent place to service your car.

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• Foreign Affairs Auto
  Volvosdr
  July 09, 2010

  Very nice facility! Definitely a hidden gem. I live in the area and must have driven by the place 100 times. Last month, my Volvo C70 had a problem with the A/C. I got an estimate from the Volvo dealer to fix and since money is tight at the moment I decided to do some research of good alternatives. I found Foreign Affairs Auto online and called for an estimate. The estimate I received was almost $400 less than the one I got from the Volvo dealer. I did more research on Foreign Affairs and found all great reviews and excellent rating with the BBB so I decided to give them a try. I was more than pleasantly surprised by my initial impression when I arrived for my appointment. The inside is gorgeous! Very clean. Contemporary design. Very nice customer lounge. Espresso bar!!!! Shop area is immaculate. Kim, my service writer, was very courteous. They provided me with a shuttle ride to work and picked me up at the end of the day. The invoice I received was exactly the amount I was originally quoted. You just get a great feeling doing business with Foreign Affairs. I, without a doubt will be back! A+ RECOMMENDATION.

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• Foreign Affairs Auto
  DeniseLewis
  July 08, 2010

  Just picked up my Range Rover last week after bringing it to Foreign Affairs for a suspension issue. What a relief and pleasure it was doing business with Foreign Affairs Auto. What a difference vs. going to the dealer. I was treated very fairly, saved and am very happy to have found Foreign Affairs using this site. I saved $760!!!

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• Foreign Affairs Auto
  lisalane
  June 11, 2010

  This place is good for Mercedes Benz, probably BMW's, but I took my Land Rover there and basically I was paying them to learn how to fix land rovers. My SUV was in and out of that place every day for a week, they could never fix it and I had to take it to the dealer to know that Foreign Affairs did such a terrible job, basically I paid double the money...and I also learn in the dealer thet they charged me for a part that should be for free...same story with my husbands Porshe, the experience was horrible and do not recommend this place at all.
  What is worse, they knew they were charging me all that money and never even offer to waive anything after such an aweful experience.

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• Foreign Affairs Auto
  Bernstein
  March 12, 2010

  I wanted to make known that I had a wonderful experience with Foreign Affairs Auto and their exceptional service staff. Frank and Kim are 5-Stars! I most recently had my 2007 Mercedes S550 in for service. I have to express that I am so happy to have finally found a service place that makes the service experience so delightful. The method in which Foreign Affairs prides itself in providing exceptional customer service, honesty, and integrity is outstanding. I look forward to having a long-standing relationship with Foreign Affairs.

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• Foreign Affairs Auto
  claris2010
  February 17, 2010

  Exceptional service received. I was tired of going to the Mercedes dealer and paying outrageous repair bills but I didn't know where to go or who to trust. I was given a Great recommendation from a neighbor and decided to give Foreign Affairs a try. What a delightful surprise! The service advisors were very courteous and quickly earned my respect and trust. While I waited for my car, I was invited to a delicious cappuccino at their very own espresso bar! I sincerely felt that Foreign Affairs had very fair prices and honest service. I now feel much more comfortable knowing that I found a great place that I can trust the next time my vehicle asks for service!

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• Foreign Affairs Auto
  GJohnson33401
  January 06, 2010

  Just switched over from Braman BMW. What a difference! Foreign Affairs Auto is the BESSSSTTTTT!!! A++++++++++++++++

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• Foreign Affairs Auto
  FReiger
  December 15, 2009

  New to the area and needed to do scheduled maintenance on my 05 Mini Cooper S. Found Foreign Affairs Auto on this site. Great Experience! Requested a quote over the phone before hand, made an appointment, and took my car over. All work was performed in a timely manner and I was treated with great respect while I waited. What a difference versus going to the Mini Dealer! I wish I would have found Foreign Affairs years ago! When it came time to pay, I was presented an invoice with the exact amount I was quoted. No surprises! I recommend Foreign Affairs Auto to anyone looking for an excellent and honest repair shop for their foreign car!

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• Foreign Affairs Auto
  TDW
  November 06, 2009

  First off, Foreign Affairs has consistently received top ratings by everyone that I have ever spoken to in the Palm Beach area. They were recommended to me by a friend on the Golf course.

  Whenever I go to a service facility, whether it be a Porsche dealer or an independent shop, I always judge their service by how well they maintain the store and staff appearance. Because if they take the time to maintain their appearance (discipline), more than likely they also maintain high-quality in their work. From the time I first walked through the doors at Foreign Affairs, I was impressed with what I saw. This shop has to be the BEST KEPT SECRET in PALM BEACH!!!

  Foreign Affairs Auto gets my vote for being one of the best shops in the Palm Beach area! Kim, the Service Manager, is fantastic! He truly is a professional and takes the time to explain the work that's being done and why.

  I recommend Foreign Affairs Auto to anyone that is tired of being ripped off by the dealer! I have never been happier with a service facility!

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• Foreign Affairs Auto
  Pipo631
  August 24, 2009

  This is now my 3rd time returning to Foreign Affairs in West Palm Beach. Hands Down, the BEST Shop experience in town! The Foreign Affairs operation is 5-Star in every way: very fair prices, honesty, comfort, and service. I have owned over 10 Benzs' and previously only brought my cars to the dealer. I was referred by a friend and wished I had heard about Foreign Affairs years ago! It really is an experience like no other! Thanks Frank, Kim, and the entire Foreign Affairs service staff!

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