FLUID ALL OVER MY DIPSTICK on 2008 Kia Rondo

I CHECK TRANSMISSION FLUID PER THE MANUAL BUT CAN NOT GET A READING.FLUID IS CLEAR UP THE STICK. I ALSO CHECKED IT COLD ,SAME THING. I TOOK IT TO KIA AND HAD THEM CHECK IT.
THEY SAID IT WAS A QUART LOW? THEY SAID THEY PUT A QUART IN BUT THERE WAS NO CHARGE? SHOULD I DRAIN AND REPLACE FOR PIECE OF MIND? THANK FOR THE TIME.

Asked by for the 2008 Kia Rondo
Make sure that the first time you check it, wipe the dipstick off, then re-install the dipstick, pull it out and check it. Did you try it this way?
i wiped it before and after every time i checked it. about 5 times during idle and three or four after.
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