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FiveStar ServiCenter

(603) 627-2900

790 Gold St, Manchester, NH 03103

Overall Score

Hours of Operation

Mon - Fri:8:00am to 5:30pm

Message from the Shop

FiveStar ServiCenter is a complete car care center servicing foreign and domestic vehicles located on Gold Street in Manchester, NH. The technical professionals at FiveStar have been providing quality automotive services in the Manchester area for over 25 years. Combining state of the art information systems and the latest testing and diagnostic equipment with good old-fashioned customer service, the FiveStar team is uniquely qualified to deliver the service our discerning customers have come to rely on.

We operate in a modern, 8 bay facility on Gold St. just moments away from The Mall Of New Hampshire.

FiveStar employs ASE certified technicians so you will feel comfortable knowing your vehicle is in good hands.

We manage fleet services for some of the major companies locally that you already know.

FiveStar is active in our community, we currently sponsor several little league sports teams, and we support the Red Cross, YMCA and the local Food Bank

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge Ford
GMC Geo Honda
Hummer Hyundai Infiniti
Isuzu Jaguar Jeep
Kia Land Rover Lexus
Lincoln Mazda Mercedes-Benz
Mercury Mini Mitsubishi
Nissan Oldsmobile Plymouth
Pontiac Porsche Saab
Saturn Scion Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Classic Car Repair/Restoration
Diagnosis Hybrid/Electric Muffler & Exhaust Oil Change & Lube
Scheduled Maintenance Service & Repair Smog/Emissions Testing Timing Belts
Tire Sales/Repair Transmission Repair

Amenities

Car Delivery Car Pickup/Dropoff Child Friendly Coffee
Early Bird Dropoff Heated Waiting Room Se Habla Espanol Service Guarantee
Shopping Nearby Shuttle Warranty Accepted Wireless Internet

Customer Reviews (8 reviews)

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FiveStar ServiCenter
October 26, 2010

Rich and his staff are very attentive to your needs and professional in every aspect.
The facilities are clean and comfortable and give them the appearance of true professionals.

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FiveStar ServiCenter
October 20, 2010

The gentlemen at Five Star always treats me with respect, take my vehicle at the appointment time and complete the requested service in a timely fashion so that I can be on my way again. I highly recommend this garage to all friends and family.

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FiveStar ServiCenter
October 15, 2010

I have been taking our cars to five Star for over 6 years now and have always found them friendly, knowledgeable, and trustworthy in servicing our cars. I have observed many owners of antique cars have had their cars serviced at five star also. Having more than one family member in my own family that owns antique cars, I also know most owners of these vehicles like to do their own work. That speaks volumes for Five Star when an owner of a antique car allows the Five Star Team to work on their cars. It's one of the reasons I also trust Five Star....

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FiveStar ServiCenter
October 06, 2010

The guys at FiveStar are fabulous! They actually listen to my car concerns, then fix them! I would not take my car anywhere else to get it fixed or serviced! It is very comforting to know you have wonderful mechanics looking after you! One less thing to worry about!

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FiveStar ServiCenter
September 30, 2010

I TRUST THIS SHOP WITH MY COMPANY FLEET. THERE DIAGNOSIS SKILLS ARE THE BEST AROUND. THEY DO THE JOB RIGHT THE FIRST TIME. I WOULD HIGHLY RECOMMEND THIS SHOP. MY WIFE ALSO BRINGS HER MINI-VAN IN FOR SERVICE. WE BOTH TRAVEL MANY MILES TO WORK AND WE TRUST THIS SHOP TO KEEP OUR VEHICLES ON THE ROAD. THANKS, FIVE STAR

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FiveStar ServiCenter
June 01, 2010

Five Star gets one star. They estimated that the relacement of two front coil springs on a '99 Malibu would be $700. We found the exact parts online at $97.99 for a pair, so called around and found a shop that estimated the repair at $429 (turned out to be a $403 total charge).

When we came to get the car, Rich the manager would not allow AAA to tow the car away, stating that he didn't have to allow them on "his property." He held the car hostage until we agreed to pay a half-hour's labor ($42.50) for the "estimate." (This "estimate" mostly consisted of looking into the wheel well to see that one of the coil springs had broken). He also threatened that he could have tacked on a "storage fee" of $35/day because he held the car over the Memorial Day weekend, when the shop was closed.

Neither the "estimate" fee or the "storage fee" were discussed or disclosed to us at any time, nor does he have a rate sheet defining these rates, nor does he post any warnings about these rates at any public place in the shop. Rich explicitly told us that we were being charged this fee because we declined his services. Rich is all smiles when you bring your car in, but as soon as we expressed our intention to take the car elsewhere, he was a totally different person: curt, beligerent, and only worried about his bottom line.

To summarize: Five Star is overpriced and will hold your car hostage if you don't like their prices. Please, shop around - other shops have saved us many hundreds of dollars!

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Reply from FiveStar ServiCenter -  FiveStarSeptember 23, 2010 15:08

Thank you StAProf for your review. We can see that your concerns with us revolve around saving money, which is perfectly understandable. We’re sorry that a charge of a half hour is not acceptable to you for investigating the four problems you needed answers for in your friends car. In fact we invested an hour and a half to complete our diagnosis so as to accurately discuss the necessary repairs with your friend.

It seems worthwhile to mention that our service center prides itself on thoroughness. As you may remember we pointed out that more than springs were necessary in order to repair the car correctly for everyone’s safety. As a result, our estimate of the total repair cost reflected the additional work needed.

Although the rest of your excursive statements are less than accurate, we realize that ultimately you were upset with us over the services we provided. We’re sorry for that and strive to work harder and smarter to avoid these misunderstandings in the future. Thanks again for your review!

FiveStar ServiCenter
July 22, 2009

Excellent service and quality work! I recently got several items fixed on my vehicle there.

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FiveStar ServiCenter
July 21, 2009

My Jeep Liberty kept pulling to the right, even after returning to the dealership twice for the problem. A tire shop manager told my husband about FiveStar. Rich and his mechanics were super, explaining each thing they were doing. In less than half an hour they found the problem and corrected it in less than another hour. I feel their charges were fair and their abilities superior. I have given their name to several friends since my first experience with the FiveStar.

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