First Texas Honda
Austin, TX 78756
Hours of Operation
|Mon - Fri||7:00am to 6:00pm|
|Sat||8:00am to 2:00pm|
Auto Makes We Service
|AC/Heating||Alignment||Check Engine Light||Collision Repair & Paint|
|Diagnosis||Hybrid/Electric||Mobile Repair||Muffler & Exhaust|
|Oil Change & Lube||Roadside Assistance||Scheduled Maintenance||Service & Repair|
|Smog/Emissions Testing||Timing Belts||Tire Sales/Repair||Transmission Repair|
|Child Friendly||Coffee||Early Bird Dropoff||Extended/Evening Hours|
|Heated Waiting Room||Loaner Car||Open Saturday||Parts/Accessories|
|Rental Car||Se Habla Espanol||Shopping Nearby||Shuttle|
|Store||Towing||Warranty Accepted||Wireless Internet|
Customer Reviews (2 reviews)2 Sort by: Helpful |
First Texas Honda
I had good experience with maintenance - it seems that they make those prices competitive, since people will shop around. So when my car died recently, I had it towed there. They diagnosed the problem as failure of the ignition coil and igniter. and gave me an astronomical quote.
I looked up the parts online and found the parts that they charge $410 for were available elsewhere for $160. These were OEM parts, not aftermarket replacements. No, I don't expect the stealership to match online prices, but charging more than 2.5 times as much is gouging.
At first, the mechanic told me that the igniter was not available separately. I had to buy the entire distributor and this explained the difference in price - Honda did not sell the part I needed separately. He said that the part I needed was special to my year and model. He showed me the part I needed in the distributor he had taken out of the car.
I told him and the service mgr. that this was not acceptable - that the part was easily available elsewhere by itself. In fact, a search for the unique Honda part number of the igniter he later installed shows that the exact same part is used on a variety of Hondas and Acuras from that time period. I was not special to my car.
The service guy, Luis, later called to tell me that the outrageously expensive part was NOT the whole distributor, but was the same part I had priced elsewhere. This, of course means that they had pulled the distributor - and would have to reinstall it - needlessly. The parts that were replaced are simple plug-in electronics. I wonder how much I paid for the extra work. The labor for replacing these plug-in parts was nearly $200.
The total bill was $635. I had them do it because my car was in their shop - they had me and they knew it. This ends a 17 year relationship with Honda, though I've never owned another brand. I'll definitely shop elsewhere.
- First Texas Honda