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First Landing AutoCare

2114 Thoroughgood Road, Virginia Beach, VA 23455 Map & directions

Call Now: (757) 751-0738

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About First Landing AutoCare

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
96
Technical Ability (?)
93
Tools & Equipment (?)
92
Customer Service (?)
95
Customer Conveniences (?)
24 months / 24,000 miles
Parts & Labor Warranty (?)

Assessment Summary

First Landing AutoCare is a family owned repair facility that was established in 2003 by Ross Anderton. Ross is an ASE Certified Master Technician and Service Consultant. We learned this certified shop has invested in the training and equipment it takes to service and repair your computer controlled vehicles. The staff features 2 well trained Service consultants who have attended some of the industries best training courses. The 3 technicians are well trained and well equipped to professionally tackle service and repair of your late model vehicle. A 24 month/24000 mile warranty is offered for your peace of mind. A shuttle service, wireless internet, and early bird drop off are available onsite.

Message from the Shop

First Landing Autocare is a family-owned and operated auto repair and maintenance facility. All of our technicians are ASE-certified and receive ongoing technical training to stay abreast of rapidly changing automotive technology. As a NAPA Autocare center, we are able to offer a 24 month 24,000 mile nationwide "peace of mind" warranty. We have served the Virginia Beach community since 2003. We never try to be the cheapest guys in town, but we DO try to be the best. We were proud to be voted "Best of the Best" for 2013. Our Service Advisors are experienced and knowledgeable and can help keep your cars in tip-top condition. They can provide services that will restore your car's fuel economy and performance. We offer BG-brand maintenance services that can provide a lifetime warranty on critical components of your car. Visit our website to read our reviews and make an appointment at your convenience.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Hybrid/Electric Muffler & Exhaust Oil Change & Lube Scheduled Maintenance
Service & Repair Timing Belts Tire Sales/Repair Transmission Repair
Windshield/Glass

Amenities

Car Wash Child Friendly Coffee Early Bird Dropoff
Financing Free Estimates Free Inspection Heated Waiting Room
Military Discount Rental Car Service Guarantee Shopping Nearby
Towing Warranty Accepted Wireless Internet

Customer Reviews 12 verified reviews

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First Landing AutoCare
Verified Customer
April 02, 2013

It was very easy. All I had to do is drop off my car. They then called me with an estimate and told me what was wrong. They got right on the repair.

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First Landing AutoCare
Verified Customer
April 01, 2013

When I came in with problems with my car it was prompt. The people at this place are nice. They can explain what it is wrong.

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First Landing AutoCare
Verified Customer
March 22, 2013

One of the major reasons I disconnected myself from the shop is the quality of service. The prices are also a tad bit high.

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First Landing AutoCare
Verified Customer
February 22, 2013

First Landing is a top notch repair facility. It is local and quick. Their work is excellent.

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First Landing AutoCare
Verified Customer
February 22, 2013

Exceptional service at a fair price, honest, friendly and knowledgeable in most cars foreign and domestic.. I always recommend you to my friends who are looking for a reliable vehicle repair facility. Tom

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First Landing AutoCare
Verified Customer
February 19, 2013

In addition to quality work, they excel at clear and honest communication regarding what needs to be done, what can be deferred, and what is optional.

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First Landing AutoCare
Verified Customer
April 06, 2013

I would highly recommend them. They have a website. There were no pressures and they gave me an evaluation of the car. They are very professional.

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First Landing AutoCare
Verified Customer
April 05, 2013

I have already told others about my satisfied repairs.

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First Landing AutoCare
Verified Customer
April 03, 2013

I was very satisfied with their honesty, and undisputable work. They are straight forward and honest.

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First Landing AutoCare
Verified Customer
March 20, 2013

Well done in a timely fashion

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First Landing AutoCare
Verified Customer
March 18, 2013

I understand the proactive approach to recommending service items on my vehicle. However, it may help to either actually check or ask if they have already been done rather than simply assuming they are due by mileage /schedule. It tends to come off as trying to sell service not needed. In my case, after state inspection, a cabin filter change was recommended. I had just changed it less than a year ago. No evidence it was inspected, just recommended based on mileage.

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First Landing AutoCare
Verified Customer
March 01, 2013

Great experience.

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Hours of Operation
Mon - Fri:8:00am to 5:00pm
Call Now:

(757) 751-0738

Auto Repair Experience

  1. Ross Anderton, Manager
  2. Established 2003
  3. 3 Auto Repair Mechanics on Staff
  4. 1 ASE Master Auto Technicians
  5. 52 Years of Car Repair Experience