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First Class Automotive

5408 Oak Forest Dr, Raleigh, NC 27616 Map & directions

Call Now: (919) 344-0739

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About First Class Automotive

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index
Customer Satisfaction (Net Promoter Score®)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
95
Technical Ability
97
Tools & Equipment
88
Customer Service
95
Customer Conveniences
24 months / 24,000 miles
Parts & Labor Warranty

Assessment Summary

First Class Automotive has been specializing in the service and repair of import vehicles since 1983. This RepairPal Certified shop strives to stay on top of the latest technologies and to be a leader in the local community by providing the highest level of automotive repair coupled with the best customer service. Our review of this shop revealed they are achieving this goal. Recent customers describe this team as “knowledgeable”, “helpful”, “professional”, “honest”, and “excellent”. This location features a team of automotive professionals whose commitment to ongoing training, ASE certifications, and investment in tools and equipment make them capable of a wide range of repairs. These repairs can range from tires and wheel alignment, to minor and major mechanical repairs, to computer and check engine light diagnoses and repair, to emissions testing, as well as your scheduled maintenance needs. Repairs are covered by a 24-month / 24,000-mile warranty for your peace of mind. Local shuttle service, rental & loaner vehicles, early bird drop off, and a waiting area with wireless Internet are all available for your convenience.

Message from the Shop

Independent service & repair for all imports. Specializing in Audi, BMW, Lexus, Mercedes, and Mini. In business since 1983. Owner operated.

Auto Makes We Service

Acura Audi BMW
Honda Hyundai Infiniti
Jaguar Land Rover Lexus
Mazda Mercedes-Benz Mini
Mitsubishi Nissan Porsche
Saab Subaru Toyota
Volkswagen Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Muffler & Exhaust Oil Change & Lube Scheduled Maintenance Service & Repair
Tire Sales/Repair Transmission Repair

Amenities

Car Delivery Car Pickup/Dropoff Car Wash Child Friendly
Coffee Early Bird Dropoff Gas/Diesel Heated Waiting Room
Loaner Car Service Guarantee Shopping Nearby Shuttle
Towing Warranty Accepted Wireless Internet

Customer Reviews 30 verified reviews

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First Class Automotive
Verified Customer
March 04, 2015

YOUR SERVICE HAS ALWAYS BEEN GREAT.

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First Class Automotive
Verified Customer
March 03, 2015

Very knowledgeable and quick service.

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First Class Automotive
Verified Customer
March 01, 2015

I came in without an appointment and received service while I waited. The owner explained a possible delay due to testing needed, but gave me the option to stay or return later when service completed.

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First Class Automotive
Verified Customer
February 23, 2015

Consistently competent performance, and always a first time fix. Excellent customer service.

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First Class Automotive
Verified Customer
February 18, 2015

First Class Automotive does a great job on my cars.

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First Class Automotive
Verified Customer
February 09, 2015

Friendly and reliable service.

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First Class Automotive
Verified Customer
February 09, 2015

Very pleased.

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First Class Automotive
Verified Customer
February 09, 2015

They are so knowledgeable of my Audi, and do high quality work.

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First Class Automotive
Verified Customer
January 28, 2015

Chris, Andy awesome.

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First Class Automotive
Verified Customer
January 27, 2015

They specialize on German makes.

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First Class Automotive
Verified Customer
January 26, 2015

Service was prompt. Detail was provided on exactly the services needed and even what services could wait until next visit. Staff was friendly and professional.

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First Class Automotive
Verified Customer
January 25, 2015

Great service. Not extremely happy that they overcharge for parts but they shoot straight.

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First Class Automotive
Verified Customer
January 22, 2015

They are the best. The mechanics will speak with you and explain any situation.

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First Class Automotive
Verified Customer
January 21, 2015

They do a great job & really know cars.

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First Class Automotive
Verified Customer
January 21, 2015

They have taken care of my 2004 Volvo for many years and I have never been disappointed in their work. They are honest and sincere and I would never take my old Volvo anyplace else. Besides all that they are really nice guys.

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First Class Automotive
Verified Customer
January 21, 2015

Good reputation, good service, trustworthy.

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First Class Automotive
Verified Customer
January 19, 2015

Nice environment and a good group of guys there.

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First Class Automotive
Verified Customer
January 18, 2015

They are very professional and did what I asked for and for the price estimated and then washed the car.

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First Class Automotive
Verified Customer
January 15, 2015

Excellent diagnostic work and service.

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First Class Automotive
Verified Customer
January 15, 2015

They are helpful and honest. I don't feel forced to get extra service done that I did not come in for.

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First Class Automotive
Verified Customer
January 13, 2015

These guys are crooks.

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First Class Automotive
Verified Customer
January 01, 2015

The meet my requests even though they were off the beaten path or easy for them. Worked with me to reduce costs!

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First Class Automotive
Verified Customer
December 23, 2014

Good service.

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First Class Automotive
Verified Customer
December 10, 2014

The work is always done well and they stand by their service.

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First Class Automotive
Verified Customer
December 08, 2014

Perfect combination of expertise, TRUST, and great customer service & communication.

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First Class Automotive
Verified Customer
December 04, 2014

Excellent staff and service - trustworthy.

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First Class Automotive
Verified Customer
December 03, 2014

They only specialize on German makes.

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First Class Automotive
Verified Customer
December 02, 2014

Good service.

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First Class Automotive
Verified Customer
December 02, 2014

Amazing service.

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1 verified customer did not leave comments but provided this rating:

(1) by Carol
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RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:8:00am to 5:30pm
Call Now:

(919) 344-0739

Auto Repair Experience

  1. Harry Whyte, Manager
  2. Established 1983
  3. 3 Auto Repair Mechanics on Staff
  4. 3 ASE Certified Auto Technicians
  5. 52 Years of Car Repair Experience