Fine Tune Auto Service was established in 2002 and has been providing the Lansing area with quality automotive repair ever since. This RepairPal Certified shop features an team of industry professionals who attend the necessary training to stay current with the latest automotive technology. This shop as also invested in the scan tools and equipment necessary to perform dealer level computer system diagnosis on your late model vehicle. In addition, repairs performed here can range from tires and wheel alignment, minor and major mechanical repairs, as well as your scheduled maintenance needs. Our survey of their recent customers revealed a group who describe the team here as: Honest, trustworthy, friendly, and superior. All this work is backed by a 24-month / 24,000-mile warranty for your peace of mind. Local shuttle service, rental cars, loaner cars, early bird drop off, and a waiting area with wireless Internet are also available.
Fine Tune Auto Service
Lansing, IL 60438 USA
Auto Repair Experience
- Jason Brennan, Owner
- Established 2002
- 3 Auto Repair Mechanics on Staff
- 13 Years of Car Repair Experience
- Check Engine Light
- Muffler & Exhaust
- Oil Change & Lube
- Scheduled Maintenance
- Service & Repair
- Smog/Emissions Testing
- Timing Belts
- Transmission Repair
- Early Bird Dropoff
- Heated Waiting Room
- Open Saturday
- Open Weekends
- Rental Car
- Senior Discount
- Warranty Accepted
- Wireless Internet
Makes We Serve
- Land Rover
Good job diagnosing my issue & the repair job- do think the price was a little to high but anyway I'm glad the problem was fixed.
I have brought several cars to Fine Tune and will continue to in the future. As a woman, I have been forced into unnecessary repairs at other mechanics. Everything is fixed the first time at Fine Tune.
Grate experience, I would send everyone I know.
Courteous and personal service was received.
Great job, I'll be bring my car back again soon.
Good customer service and work.
Everyone was very nice and respectful. All questions were answered in a respectful way and the detailed explanation was even better! They have great customer service! I will definitely go back and get stuff done there!
First time customer. Was looking for a new shop to take my vehicles. Based on the positive reviews, decided to check it out. Great customer service as soon as I walked in the door. Friendly, knowledgeable staff. I felt my car was in good hands. Josh explained everything thoroughly. I like the fact that I was taken out to the car while he explained what was going on. I will definitely bring my truck in next.
Loaner car was not available the first time, and VERY nasty this time. Always have car longer than initially advised.
Excellent and respectful atmosphere, will be returning
Very professional office.
I made an appt online, but when I came there at the time of the appointment the technicians were gone. I scheduled another appointment at which time all the technicians were at lunch. However, the service was good once the appointment finally got underway. Although I do feel like it was extremely over priced.
My first time here, very nice people. I will come back and will recommend.
Overall good experience.
It was disappointing that the Quality Control was not performed on my vehicle. Items were left disconnected and I had to drive back to Fine Tune Auto for the tech to connect items. I have photos of the issues. I paid close to $1,000.00 for services that were not handled professionally. It was also disappointing that the owner or manager never contacted me regarding the service issues.
Adding a thank you to the mechanic, Tim, who performed the services on my vehicle. Go Fine Tune!
The mechanic went above and beyond expectation.
Prices were too high.
I've had bad experiences in the past, however these guys were very professional courteous and just downright good at their jobs. I am also a service mechanic in another field and it has always been my work ethic to treat others as I would love to be treated. It is apparent these guys operate with the same philosophy. Fine-tune, you guys are top shelf!
My car was there for a total of 16 days and it's has the same problem I originally came in to repair.
Reza was the person who waited on me but everyone there was very friendly and knowledgeable. They made what could have been a horrible day very enjoyable.
I was most appreciative of the professionalism of all staff I encountered at the shop.
Everyone is very friendly there, you are like family.
The staff was very courteous and answered all my questions.
The car was repaired correctly, but the car was not reset properly. The priced seemed to be on the same scale as the dealer.
Had to pay for what I had already told the services writers.
I am very pleased with the quality of work done on my vehicle. I did have to have a minor adjustment done on a set of drove belts that were installed but there was no additional charge and it was done in less than 15 minutes. I plan to bring my vehicles here for all future repair needs.I would without hesitation recommend this repair shop.
Not so much what they did, rather what they didn't do.
My second time taking my car there and each time was a pleasure. This Company and it's People understand Customer Care. I recommend them!!
Rez and Danielle, in particular, were extremely friendly, professional and accommodating. There was one slight hiccup, but Jay, my mechanic, got it resolved quickly and provided me with valuable information.
Since the 90's Fine Tune has always been my choice for great service and repairs.
I was pleased with the service.
The service personal were helpful.
Extended Holiday time to complete repair, couldn't get part.
The service at Fine Tune was professional. I will certainly refer others, and I am a permanent customer. They also provided transportation to and from the shop while my car was being serviced. That's what I call excellent customer care.
After 3 attempts 4th was successful.
Jason was a personable guy. Thanks.
The owner, Jason, was very knowledgeable & explained the repairs & pricing. Work was completed timely & consistent with the quote rec'd. Shop was neat, clean & well organized. Very satisfied customer & would highly recommend this business!
Great shop, great staff!
Good shop, good employees, a little pricey but I'll see if it paid off.
Poor communication is always an issue at the location, I believe it could easily be much better.
Good service at a cost.
Wonderful, will definitely be taking my car back there...
Very professional, good work.
I had a great experience with Fine Tune... I have already recommended them to a family member. Thanks Again!
I finally found a repair shop that does it right. You can find cheaper places but the prices are fair. You will be surprised by the level of service. They know how to fix cars buy they excel at explaining why the repair is needed.
Quick & efficient.
My experience was excellent.
From Danielle at the front desk to Johari, the service adviser, everyone was extremely courteous and professional. I used fine tune to address multiple issues on a 1988 Celebrity.
I was given a full breakdown of anticipated repairs/replacements along with a complete item by item cost and the final bill was exactly as quoted "no surprises". Could not be happier with their service.
Friendly and Fast service.
Had SUV checked out before buying. Not all was checked properly, ended up having vehicle rechecked some where else. Minor but other problems noted.
Needed a wheel alignment, found this shop on the web site. This shop came recommend and had a $59 coupon so i thought I would try them. Everyone there made it a pleasant day, from the front desk guy to the receptionist, very pleasant even gave me two different rates for the parts as to what fit my pocket. They gave me a time they would have my car ready and it was ready at that time. I was very satisfied with the work.
The staff at fine tune Auto are very knowledgeable they walk you through step by step about what's going on with your car I have had my car back for a couple of weeks now and it is running like new.
Customer service was good and my car was repaired in a timely manner.
I've been going to this shop since the first day they opened almost 15 years ago. I will continue to support Jason because he gives excellent customer service and care. I am concerned about the turnover of staff. As soon as you build a rapport with a staff member they are gone. What can Fine Tune do differently to helps staff members stay?? I don't know the answer but I hope this is something they can look into.
All work done right and on time.
Very knowledgeable and friendly.
Satisfied and great customer service!
The wait was way too long.
Good customer service, just took a while due to repairs required.
I have been stung by bad service at other competition. My reluctance to have my vehicle serviced here was based on trust and honesty. I am very satisfied with the results and the upfront thoroughness of troubleshooting and explanation of work and time.
The staff was professional and courteous.
Brake inspection - needed front brake pads & rotor replaced.
Excellent and quick service.
Did a great job on the brakes on my wife's SUV. Done in a timely matter.
I have and will continue to recommend Fine Tune, but I have to say that I am a little disappointed with my last service. One of the things I asked to be looked at was the A/C. I said that it works but not as good as it used too. Well, your guys did look at it and the report says that it was cooling down to 60 degrees. You counter man did say that it probably is low on freon but it seemed to be cooling good enough. I accepted that until today. In the heat today, there was no way that the A/C could keep up. The reason I brought the car in was so that everything would be good for the trip I'm taking to Georgia Friday. Well I'll just have to sweat a bit. I think he should have strongly suggested that I get the system charged. In all the years you have been servicing my vehicles, I think this is the first time I'm not totally happy.
The guy at the front was really nice and friendly. I had a problem with my AC condenser which was the reason why I was there. My fiance said it was too expensive since they had to charge $501 for AC leak detection test with dye and change filters on my BMW 2008 and extra $900 for AC condenser. BMW dealership performed that test for free and charged for the condenser and replacement which would have been cheaper if I had gone there first. I won't go there again nor advice anyone to go there without comparing cost at other places.
They were professional and explained options well. I trust their work and like the people there.
Actually I have referred friends to them, and my friends also were very pleased.
They are one of the few shops I really trust.
Great customer service and fast services.
Very high priced.
Great customer care.
I have the same problem, that was repaired 5/6/16. Three weeks later now I have to take it in again.
We have a 2 year/24,000 mile warranty on all of our work. Sorry you have to bring it back. We would be happy to inspect your car again free of charge, please give me a call at 708-418-5000 and I'll make sure we get it right in!
The service was good.
I realize that the correct skill set might not have been present, but our issue was incorrectly diagnosed. We took our van to another shop and they fixed it. It did not need a new water pump; it needed a new belt tensioner. It has been running fine since.
This is the first I've heard of this. If you wouldn't mind giving me a call I'd appreciate that at 708-418-5000. Although I'm surprised to hear that we were incorrect in our diagnosis, it is still possible. If this is the case then we owe you a refund of any dollar amount you paid us for the diagnosis. Look forward to hearing from you soon.
I have all work done at Fine Tune. They are professional, and back up their work.
I will not bring my car to fine tune for any service I was not happy that they all broke my hood it was working fine when I brought it there and I saw the service guy continuously slamming my hood and a couple of days later when I needed to get under the hood it did not work. I had to pay another garage $30 just to get it open and the fine tune guy knew he broke it before I left cause the latch was disconnected and he said nothing so I will not be bringing my car to fine for any work.
Excellent service in a timely manner.
Nice people, Excellent Service.
Tried to charge up front saying diag for car would take 3hrs. BMW diag was free and only took 1 hour. Since I didn't have work done here the shop wreck my car physically pulling my rear view mirror from windshield causing me to by new mirror and windshield then they went through the car and dumped everything vandalizing my car they are nothing but thugs at this shop
Good, quick service.
I had a lot of surprises when I took my car in. The staff was very helpful in explaining what needed to be done. Jahari helped me figure out a plan to get the work done and find financial assistance so I could pay the remaining balance later. I still have more work to get done but, now I have a plan.
I wasn't completely satisfied.
Great professional service for my vehicles and great CUSTOMER service for their clients. You can't go wrong with these guys!
Good service but a bit costly.
They made repairs quickly and explained what needed to be done.
Very professional and identified the problem right away.
They were informative and knowledgeable on what they where doing but on the high end of prices.
I went to the auto repair store for a specific item. I had to pay for the analysis and then we it was confirmed that the service that I wanted was necessary, the representative told that unless I fix the oil leak then they would not do the work. Their own mechanic said that the work need to be done; however, it should not have any warranty account of the oil leak. That was fair; however, that is not what their customer service representative stated. It seemed that they were more interested in fixing my oil leak, which was a more lucrative endeavor compared to replacing the front sway links.
Everyone was friendly and helpful.
Very reasonable and homey environment!
They are helpful, informative, and do good work. They are a bit pricey.
I thought the service was very poor.
I trust them to treat my friends well.
I brought the car in for an oil change and an inspection that was due on my next visit. After I received my car I was told about a hub/bearing along with I need a new alternator I also had lights on my dashboard on that was not on when I brought my car in.
I think they are very expensive.
Jason and team are always very straight forward and honest. If they make a mistake, they will correct it without any questions.
Good service in the past and staff was very helpful and courteous, but my truck wasn't fixed. Got it done elsewhere.
The employees were nice, polite, and knowledgeable on the service they were providing.
The amount of repairs sighted were COMPLETELY OFF BASE....
I do not feel as if the service provided was great service... Mediocre at best. I was searching for an alternative cheaper and closer to home, but I do not foresee using the services their again.
Great customer service from some employees.
Good customer service and fast service.
While the customer service was excellent, I was able to get the same work done on my car for half the price that Fine Tune Auto quoted me..
Great customer service, knowledgeable and have no problem with educating me, pleasant, very clean facility. Communication after the service is on point. They take care of me and my car as if I were family.
They're good at what they do.
The shop up charged me 50.00 to loosen a bolt. TOTALLY RIDICULOUS.
They were quick, respectful, personable, and reasonable.
Great service, knowledgeable people.
I like their free overall check up and information of all what may need repairing.
Honest well trained mechanics.
They were very nice and explained every thing to me and more.
Brought in my car and got robbed! Car was starting fine when I brought it in, next day in the shop while "diagnosing" they said it didn't start. Charged me $1200 for them to create a problem and fix it, with initial problem I came in with unsolved.
Work was done as expected.
I like the service I received.
Poor customer service.
The prices was different from quote from repairpal.
We got the work done at a comfortable rate.
Good hands on service. I received a phone call every time something different came up.
I was comfortable with the service, the job was done well and things were explained.
Fine Tune did what they said they would. They found and fixed my problem.
They have good service.
My car was't fixed on time "twice" and that cost me an extra $300 for a rental and lost wages.
They were honest and worked to ensure my car was completely fixed.
Fast, accurate, responsible work.
Some service recommendations are over priced.
They provided good service.
My wife and I where happy with the service.
Good quality service, customer friendly.
They were nice people with reasonable prices.
I never heard of of a place to charge for shop supplies, they did not tell me that until I got there to pick up my bill. They told me one price on the phone an another when I got there.
The service I needed was completed with quality and speed.
I will get right to the point. We live not very far from this place is the second reason I went there for my needed services, and since I was in a hurry to do something else at another place in that area. The first reason is your advertisement received in our mail was very convincing that your business would do just what I wanted in a very professional manor, which was done in a satisfactory way, but the unacceptable service was that what I went there for should have been simple and in short order, but as I kept waiting and finally asked the front desk person if he would check to see about how much longer it would be. I learned that a complete review and test of just about every thing on and in the vehicle was being done and recommended that I consider permitting them to preform these services, which is not at all what I went there for, and don't appreciate infringing on my time trying to find problems with my vehicle.
The service was ok.
Great customer service. Honest company.
Very helpful and understanding staff.
The service I received deserved a 10!!
Fine Tune is a nice and friendly car shop that dose excellence work.
I had a free coupon for a check engine light.
Both my wife's and my SUVs were serviced there and the service was great from indentifying the problems and servicing the vehicles expeditiously. The staff were very professional.
Fine Tune has always given me complete and trustworthy information regarding my VW., I trust Jason, the owner completely.
I always receive great, high quality service from Jason and his crew!!!!!!
Good customer service.
My car had more problems on it than when I first took it to them.
Fine Tune has serviced my car for several years now and I have never had a problem. they fix your car right the first time. You don't have to take It back for the same problem.
Fine Tune is one of the most honest, efficient, nicest auto repair shops I have ever been to. The shop is clean and they explain repairs in a manner anyone can understand. Also pricing is reasonable. They let you know if something is urgent or can wait so you can budget for the repairs.
Fine Tune Auto has done an excellent job of getting my car legal to drive. They explained what was happening at each step, cleared all expenses with me before proceeding with work and ordering parts, and never tried to fix anything extra that I did not need fixed at the moment. The guys in the shop are always courteous, take the time to explain what is going on, and make sure that I am comfortable at each step in the process.
I had a great experience.
The service was superior. All the work that was to be performed was explained in a way in which a lay person could understand.
Service was excellent and repair was explained fully to me. Employees were all very friendly and attentive. Most importantly, repair was done properly and I had no further problems with that issue.
Service manger never emailed me what else I needed to do my van.
Best service, expertise, and warranty I've ever had.
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