» » » Findlay Cadillac

Findlay Cadillac

933 Auto Show Drive, Henderson, NV 89014 Map & directions

Call Now: (702) 728-3174

See more real customer reviews

About Findlay Cadillac

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
95
Technical Ability (?)
100
Tools & Equipment (?)
91
Customer Service (?)
97
Customer Conveniences (?)
12 months / 12,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Findlay Cadillac is our first Cadillac dealership to receive RepairPal Certification and the second Findlay dealership in Las Vegas. They have a very experienced service manager and team of service advisors that have been with Findlay for many years, ensuring a familiar face every time you visit. They employ and hire very experienced technicians so you don't need to worry about their ability to fix any issue you may have with your Cadillac. They have a beautiful facility along with amenities such as a customer shuttle, car wash, child-friendly waiting room and much, much more. 

Auto Makes We Service

Cadillac

Specialties

AC/Heating Alignment Check Engine Light Classic Car Repair/Restoration
Diagnosis Hybrid/Electric Oil Change & Lube Scheduled Maintenance
Service & Repair Timing Belts Transmission Repair

Amenities

AAA Member Discount Car Wash Child Friendly Coffee
Early Bird Dropoff Extended/Evening Hours Free Estimates Loaner Car
Military Discount Parts/Accessories Rental Car Se Habla Espanol
Senior Discount Shopping Nearby Shuttle Towing
Wireless Internet

Customer Reviews 32 verified reviews (33 total)

Sort by: Date | Helpful
Findlay Cadillac
Verified Customer
November 06, 2013

Courteous treatment I received from all staff.

Flag This
Findlay Cadillac
Verified Customer
November 06, 2013

I do not like their prices. They are charging Cadillac prices on small cars. I do not like it. I have a Saturn.

Flag This
Findlay Cadillac
Verified Customer
November 05, 2013

Everyone at Findlay makes sure that I am completely satisified. They always exceed my expectations. Mike Giordano is always thorough and gets everything handled the first time as promised.

Flag This
Findlay Cadillac
Verified Customer
November 05, 2013

Brian is Exceptional. He always answers my questions. Although my car is older, I am treated well.

Flag This
Findlay Cadillac
Verified Customer
November 05, 2013

Because they tried to rip me off and I caught them, they were scamming everyone.

Flag This
Findlay Cadillac
Verified Customer
November 05, 2013

They have always done good work.

Flag This
Findlay Cadillac
Verified Customer
November 05, 2013

The service manager, he has always done us right. He knows his job backwards and forwards.

Flag This
Findlay Cadillac
Verified Customer
November 05, 2013

They were pretty quick, and they got right to the point. I wanted everything handled that was under warranty.

Flag This
Findlay Cadillac
Verified Customer
November 04, 2013

The service is just incredible, it's just as it should be. I would not expect anything less. I've been going to them for about 17 years now and they've always been incredible, they fix it the first time. I work at a bar and I am all about customer service and their customer service has always been incredible. That girl Sharon is just amazing. I've known her about 8 years and they go the extra mile. I appreciate that about them. No matter how big or small the problem is, they always go the extra mile, they're just incredible.

Flag This
Findlay Cadillac
Verified Customer
November 04, 2013

Everything was better that my expectation.

Flag This
Findlay Cadillac
Verified Customer
November 02, 2013

I had great service. They were thorough and quick, I was just happy with them.

Flag This
Findlay Cadillac
Verified Customer
November 02, 2013

They take care of me. I like Keith, he is my guy, he fixes my cars. If my car breaks I go to Keith.

Flag This
Findlay Cadillac
Verified Customer
October 28, 2013

I have had all my work done there for the past 4 years I've owned my car.

Flag This
Findlay Cadillac
Verified Customer
October 28, 2013

They did a very nice job, and the service was fine but the price was kind of high.

Flag This
Findlay Cadillac
Verified Customer
October 24, 2013

I am very pleased with them.

Flag This
Findlay Cadillac
Verified Customer
October 24, 2013

Every time I bring my car in they don't give me any hassle and are done in a timely manner. Service there is outstanding and the mechanic is very nice and professional.

Flag This
Findlay Cadillac
Verified Customer
October 24, 2013

I am one satisfied customer.

Flag This
Findlay Cadillac
Verified Customer
October 24, 2013

The service consultant was very knowledgeable and he answered all of our questions appropriately, and all the work was done in a timely fashion and was done correctly.

Flag This
Findlay Cadillac
Verified Customer
October 24, 2013

They're very professional and courteous, and Michael G. is our service rep and keeps us well informed and does a great job.

Flag This
Findlay Cadillac
Verified Customer
October 24, 2013

I'm happy with there services. My service attendant is great.

Flag This
Findlay Cadillac
Verified Customer
October 24, 2013

I have taken my other vehicles in for repairs and have never had to take them back for any purpose, and everything was fixed the first time so I didn't have to take them back.

Flag This
Findlay Cadillac
Verified Customer
October 24, 2013

There was no problem with my car but they said there was, and when I asked for proof of damages they refused.

Flag This
Findlay Cadillac
Verified Customer
October 23, 2013

I really like the service advisor Brian McClay. He is terrific.

Flag This
Findlay Cadillac
Verified Customer
October 22, 2013

I got good service. I have a really good representative. They do good work. I do not have a problem.

Flag This
Findlay Cadillac
Verified Customer
October 19, 2013

It's close to my house and they fix things quick and easy.

Flag This
Findlay Cadillac
Verified Customer
October 18, 2013

The guy that helped me, I can't remember his name, he was awesome though. He was like the coolest dude. He was a young guy, he was probably in his early 30's, wore glasses. As far as the mechanics go, they did an ok job but mainly the guy I talked to was really cool.

Flag This
Findlay Cadillac
Verified Customer
October 11, 2013

From the service manager up or down, I have always received excellent service and care. Expensive, but excellent.

Flag This
Findlay Cadillac
Verified Customer
October 08, 2013

I had my windows tinted, and who ever did it , didn't even bother to clean the dash, sill plates or air conditioning vents. There was some type of overspray all over them.

Flag This
Findlay Cadillac
Verified Customer
October 07, 2013

They are the best at what they do.

Flag This
Findlay Cadillac
Verified Customer
October 02, 2013

The best service department is at Findlay Cadillac! They are always very courteous and prompt in servicing all need to our Cadillac Escalade, especially our service rep. Keith Acree.

Flag This
Findlay Cadillac
Verified Customer
September 19, 2013

Excellent service by all of staff. Mike Giordano (service Consultant) was awesome as usual. The car was repaired quickly.

Flag This
Findlay Cadillac
Verified Customer
September 13, 2013

Findlay Cadillac is the best place for service!

Flag This
Findlay Cadillac
March 18, 2010

Do not go to this auto repair shop. They are typical bait and switch scam artists. The owner Ron is quite cordial at first to draw your business in. His mechanics have no clue what they are doing and will not own up to their incompetence. Ron is a complete jerk, ignores the facts, and does not take accountability for services that were not completed. He just wants you to spend more and more money at his shop. He is dishonest and has unethical business practices. Do not give him any of your hard earned money. You are better off going to a professional!!!

Flag This
Get Directions to Findlay Cadillac
Get Directions
RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon:7:00am to 6:00pm, 7:00am to 6:00pm
Tue:CLOSED
Wed:7:00am to 6:00pm
Thu:7:00am to 6:00pm
Fri:7:00am to 6:00pm
Call Now:

(702) 728-3174

Auto Repair Experience

  1. Bill Young, Service Manager