RepairPrice Guarantee and Estimator™ Frequently Asked Questions
If a shop or dealership offers the RepairPrice Guarantee, the cost of repairs must fall within the estimated range provided by the RepairPrice Estimator™.
We had 28 expert technicians and data analysts invest more than 75,000 hours analyzing the cost of labor and parts for certain repairs and the zip code where the shop is located. The data is then processed by the RepairPrice Estimator, which calculates a price range where the estimate should fall.
RepairPrice Estimates are presented as a range because our research has shown that each shop prices its services a little differently, based on the parts they use, how much profit they add, and the labor rate they employ. If you call several local shops and dealerships, you'll receive a range of quotes based on the quality of the parts used and the shop's investment in tools and diagnostic equipment. Convenience features offered—like loaner cars and staying open for extended hours—also factor in.
Using the price ranges is simple. If a shop quotes a price above the top of our range, you may be able to find a quality shop that will perform the work for a price within our range, but we recommend asking the shop why their price is higher, as there may be a good reason for it. Remember that there can be a trade-off between quality and value, and we recommend considering these factors along with the price. If you encounter a price that is below our range, we recommend asking about the quality of the parts they use. We suggest avoiding extremely cheap parts just to save a few bucks because they will need to be replaced more frequently.
RepairPal Certified shops and RepairPrice Guarantee shops agree to honor the RepairPrice Guarantee. These shops have the corresponding logos next to their name in the shop directory on RepairPal.com.
Let’s say you live in Las Vegas and you are having your radiator replaced at a shop that honors the RepairPrice Guarantee. If the RepairPrice Estimate for this service ranges between $459 and $687 and they quote you a price above $687, the shop agrees to lower the price until it falls within the range.
One thing to keep in mind is that estimates generated by the RepairPrice Estimator do not include taxes, disposal fees, diagnostic charges, or any additional repairs that may be necessary. Why is this? Because there is no way we can accurately predict every situation in every area.
In the unlikelihood that a participating shop refuses to honor the RepairPrice Estimate, we encourage you to contact us immediately. Let us know »
The shop agrees to honor the RepairPrice Guarantee for thirty (30) days after the date the repair is performed. If you happen to be charged a higher price, they will refund you the difference. You will have to submit a reimbursement request to the shop within thirty days of the repair.
The RepairPrice Guarantee only covers repairs that appear in the RepairPrice Estimator, which are specific to your vehicle and the zip code in which you live.
For most repair information, the sub-model of the car does not affect the time and parts required to perform a particular repair. For example, a Volkswagen Golf and a Volkswagen GTI share most mechanical and electrical systems. Other examples of this are the Volvo V70 and V70R wagon, the Subaru Impreza and Impreza WRX, and the Mini Cooper and Cooper S. We’ve been very careful to ask you for the right information at the right time—our estimates are customized to your car's engine, transmission, and whether it’s 4WD or 2WD. When a repair is distinctive to a certain model, we will ask you for the information.
In some cases, the needed data was not available to produce accurate estimates. In other cases, certain models are so rare and/or unique that we could not create accurate estimates. Please let us know if you don’t see your car on our list. The more feedback we get, the better we can judge which models are the most popular. Don’t be shy—we want to hear from you!
No answer to your question? Let us know.