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Family Auto Care

42 Union Way, Vacaville, CA 95687 Map & directions

Call Now: (707) 549-6287

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About Family Auto Care

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
93
Technical Ability (?)
87
Tools & Equipment (?)
87
Customer Service (?)
93
Customer Conveniences (?)
12 months / 12,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Family Auto Care and Repair is a family run shop, owned and operated by Sean and Nicole Sredl. They have been serving the community of Vacaville since 2009. We learned that Sean is the lead technician, he has over 10 years of automotive experience and holds an ASE Master Certification. His wife Nicole manages the shop, she has 4 years of automotive experience. They have one other technician on staff who brings with him 10 years of experience and ASE certification. For your convenience they offer Early Bird/After hours drop-off and a local shuttle service.

Message from the Shop

Whether your vehicle is towed or driven in, Family Auto Care LLC will provide you with the friendliest and most reliable service one can expect. We will keep you informed of your vehicle's progress during repairs, and advise you of upcoming needs. You can find assurance in knowing all recommended repairs are guaranteed. We invite you to come on down and let us treat you like family.

Auto Makes We Service

Acura Buick Cadillac
Chevrolet Chrysler Dodge
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Lexus
Lincoln Mazda Mercury
Mini Mitsubishi Nissan
Oldsmobile Plymouth Pontiac
Saturn Scion Smart
Subaru Suzuki Toyota
Volvo

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Hybrid/Electric Oil Change & Lube Scheduled Maintenance Service & Repair
Timing Belts Transmission Repair Windshield/Glass

Amenities

Child Friendly Coffee Early Bird Dropoff Free Inspection
Heated Waiting Room Military Discount Senior Discount Service Guarantee
Shopping Nearby Shuttle Warranty Accepted

Customer Reviews 16 verified reviews (21 total)

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Family Auto Care
Verified Customer
December 03, 2012

I am in the Air Force and I needed to find somebody to trust to fix my fuel pump and with the help of my dad we found Family Auto Care and we were very satisfied with the price and the amount of personal customer service that we were given AND best of all they did the job right the 1st time. They explained everything and we were very happy with the job they did. I highly recommend them.

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Family Auto Care
Verified Customer
February 19, 2013

I left with mixed opinions. The owner seemed nice. I felt robbed and taken advantage of. The worst experience ever.

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Family Auto Care
Verified Customer
January 10, 2013

They were good. They were helpful. They were able to work with us. They picked up my husband and took him home. The customer service is awesome.

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Family Auto Care
Verified Customer
December 01, 2012

I was treated fairly. They did excellent work. I couldn't ask for more. Great job.

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Family Auto Care
Verified Customer
March 08, 2013

The discounts were alittle confuse'n. Verify "Exactly" what discounts will be applied... then check your bill.

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Family Auto Care
Verified Customer
February 22, 2013

They take care of me.

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Family Auto Care
Verified Customer
February 19, 2013

Awesome staff & service! Saved us $$!

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Family Auto Care
Verified Customer
February 12, 2013

Great job. They took care of everything. If anything goes wrong with what they did, they would be more than willing to fix the problem.

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Family Auto Care
Verified Customer
January 24, 2013

Thorough evaluation of problems big and small. Wear and tear problems pointed out and cost of repairs carefully delineated. Critical repairs were emphasized.

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Family Auto Care
Verified Customer
January 23, 2013

Great place to have our car serviced.

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Family Auto Care
Verified Customer
January 11, 2013

Excellent EVERYTHING!

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Family Auto Care
Verified Customer
December 27, 2012

I only wanted my front brakes done, and they wanted to replace my ENTIRE braking system, for $1400 because it will all "eventually need to get done"

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Family Auto Care
Verified Customer
October 26, 2012

I always get excellent service there.

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Family Auto Care
Verified Customer
September 18, 2012

They were very straightforward, called me with updates, and made sure I was comfortable and understood what they were doing.

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Family Auto Care
Verified Customer
September 12, 2012

He seemed to know what he was doing. It was the opposite end of the spectrum for Toyota of Vacaville. They are honest and I have confidence in them.

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Family Auto Care
Verified Customer
July 31, 2012

I'm very satisfied with Family Auto Care.

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Family Auto Care
June 09, 2011

I just wanted to thank you and the others for the great job you did on the repair of my car. It looks great. Thanks also for making the whole process very easy.

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Family Auto Care
July 28, 2010

This was a remarkable shop. First off, as stated by others, this is just a wife and her husband running a small garage. It is very clean and well organized. The turn around on the vehicle was at least as quick as what was expected if not a little quicker. They let me know all along any costs that they would run into and what to expect and they still came in $70's under what was quoted. They let me know everything else they would suggest for fixing the car completely and gave me individual quotes for each job. They went well above and beyond the level of service that I have received from other shops in ways that I would not even want to say here just because people could take advantage of how honest they really are. I, for one, will be having all my car repairs done by this husband and wife team.

Thank you for a job well done guys!

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Family Auto Care
August 22, 2013

I do not believe most of the positive reviews. The people at this shop want to make you believe they will "Treat You like family", but it's all fake. I have doubts about the main mechanic's (Sean) abilities. If they perform a repair wrong, they will not accept any responsibility and will deflect any and all blame. They have no concept of accountability or concerns of getting your car fixed in a timely fashion. They will attempt to point out additional items wrong with your car(the upsell of repairs so they can get more $$$). Disagree with them about a repair or work done and they will show their true colors. Please, take your hard earned money elsewhere. There are plently of trustworthy shops in Vacaville that have been around longer than these kids.

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Family Auto Care
August 24, 2014

In May, while on our way home from AZ, our alternator went out. Because of the holiday weekend, we were stuck in Quartzsite for 3 days. We had our 2 grandsons with us and when it 110 outside there is not much to do but wait. After a $900+ repair we thought everything was fine. A couple days after returning home, it went out again. I contacted Family Auto Care and we dropped the car off. The new alternator was bad. Nicole and Sean went over and beyond getting a new one installed for no additional cost. I have used their service since moving back to CA and have been happy every time.

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Family Auto Care
February 08, 2014

I've owned several cars of different makes (Honda, Hyundai & Chevy) and taken them to Family Auto Care on several occasions. Sean is a wonderful mechanic and takes his time to explain to me exactly what is wrong with my vehicle and what needs to be done to fix it. I've even called with questions about vehicle performance and he suggested ways to fix the vehicle myself before I made an appointment to bring it in.

As a member of the military who moves around a lot, I know its difficult to find an honest mechanic every time you move which is why I recommend Family Auto Care to all my co workers. They really do take care of their customers like family.

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Hours of Operation
Mon - Fri:8:00am to 5:00pm
Call Now:

(707) 549-6287

Auto Repair Experience

  1. Sean Sredl, Owner
  2. Established 2009
  3. 2 Auto Repair Mechanics on Staff
  4. 2 ASE Certified Auto Technicians
  5. 20 Years of Car Repair Experience