Family Auto Care

This shop is not RepairPal Certified. Learn more
7657 Binnacle Lane
Owings, MD 20736
CLOSED
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7:30am to 6:00pm
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Closed
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7:30am to 6:00pm
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Closed
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7:30am to 6:00pm
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7:30am to 6:00pm
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8:00am to 4:00pm
(410) 257-7009

This shop is not yet RepairPal Certified - Learn More

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Message from the Shop
Factory Trained Master certified Mercedes and BMW Technicians. Over 65 years combined Mercedes and BMW Dealership experience.
Details

Specialties

  • Muffler & Exhaust
  • Oil Change & Lube
  • Service & Repair
  • Tire Sales/Repair
  • Transmission Repair

Amenities

  • Car Pickup/Dropoff
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Extended/Evening Hours
  • Free Multi-Point Safety Inspection
  • Heated Waiting Room
  • Rental Car
  • Senior Discount
  • Service Guarantee
  • Wireless Internet

Makes We Serve

  • Audi
  • BMW
  • Lexus
  • Mercedes-Benz
  • Volkswagen
Reviews

Overall Rating

Customer Reviews

January 13, 2016

Below is the letter I wrote to shop owner after my BAD experience...He wrote back and basically said...good luck finding another shop! I would never go back to this shop!
I am writing this letter to express my extreme disappointment with the service I received recently with my auto at your shop. I brought my auto to your shop ( I have been a customer for the last several years) on Monday Jan 4th 2016. My 2000 323 BMW had recently failed the Maryland Emissions test. The facility that did my test told me that the oxygen sensor(s) was failing as it was not being allowed to reset. After having my car for 1 week, and having essentially nothing done to it, I picked it up on Monday Jan 11th. The $105 bill ( yes bill! I was shocked that I had a bill for this!) said that “ they did find that the oxygen monitors have not reset”……….Yes, exactly what I told them in the first place, and I was charged $105 for them to repeat this back to me AND keep my car for a week! If this wasn’t bad enough, starting Wednesday Jan. 6th I started calling the shop in the afternoon to find out what was going on. First off, I can’t tell you how many times the phone just rang with no one ever answering….! When I finally reached someone, Erin basically said they were still looking at it..Next day, Thursday afternoon Jan 7th Erin said they were test driving it that moment and that she would call me right back…I never heard back from anyone… EVER ! Not Thursday or Friday…..nothing. After having my vehicle for a week, I went and picked it up on Monday Jan. 11th. I could not believe I was getting a $105 bill for that service! Of the five vehicles I own, one is a Mercedes, one is a BMW, and one is an Infiniti G37 and I can assure you I will never be back to your shop. From the time I started taking my cars to Family auto until today, this shop has gone down hill….FAST ! It’s a shame, as Small businesses in this are ( or any area) run on word of mouth. I no longer have anything good to say about Family auto and will not be recommending them to anyone in the future…

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