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Fairway Tire and Auto

5221 Sunset Road, Charlotte, NC 28269 Map & directions

Call Now: (704) 751-4907

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About Fairway Tire and Auto

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
88
Technical Ability (?)
90
Tools & Equipment (?)
95
Customer Service (?)
92
Customer Conveniences (?)
12 months / 12,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Joe Lyles and Scott Granger have been serving the Charlotte community for over 14 years, first as Fairway Lube and now as Fairway Tire and Auto. This RepairPal Certified shop is the new guy on the block but with the right ideas. These guys have employed a very experienced staff of technicians and have sent them to ongoing training to make sure they are able to tackle most services and repairs that roll in the door. Backed by some of the best automotive tools and computer diagnostic equipment they are capable of making accurate and professional repairs ranging from simple check engine light diagnosis to tires and alignment. They back their work with a 12-month / 12,000-mile warranty for your peace of mind. Local shuttle service, rental vehicles, early bird drop off, and a clean comfortable waiting area are available for your convenience.

Auto Makes We Service

Acura Buick Cadillac
Chevrolet Chrysler Dodge
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jeep
Kia Lexus Lincoln
Mazda Mercury Mitsubishi
Nissan Oldsmobile Plymouth
Pontiac Ram Saturn
Scion Smart Subaru
Suzuki Toyota

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Muffler & Exhaust
Oil Change & Lube Scheduled Maintenance Service & Repair Smog/Emissions Testing
Timing Belts Tire Sales/Repair

Amenities

Early Bird Dropoff Heated Waiting Room Open Saturday Rental Car
Service Guarantee Shuttle Wireless Internet

Customer Reviews 25 verified reviews (26 total)

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Fairway Tire and Auto
Verified Customer
March 26, 2014

I think they are only good for small jobs like tires or oil changes not for engine or large jobs. The quality is not there. Every time I go in their customers are complaining.

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Fairway Tire and Auto
Verified Customer
March 24, 2014

I had very good service. The price was reasonable.

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Fairway Tire and Auto
Verified Customer
March 24, 2014

They had good customer service and it didn't take all day to do the job.

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Fairway Tire and Auto
Verified Customer
March 24, 2014

The overall service was great. They checked my fluids and tires.

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Fairway Tire and Auto
Verified Customer
March 21, 2014

The service was fine but they tried to give me a front end alignment even though I didn't need it, and from that stand point I would not recommend them to anyone.

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Fairway Tire and Auto
Verified Customer
March 21, 2014

They are courteous. I do not have to wait long. I have never had a problem to return for because it was not done right.

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Fairway Tire and Auto
Verified Customer
March 21, 2014

I went up there and they told me that they had my tires there and I had to wait 45 minutes for the tires.

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Fairway Tire and Auto
Verified Customer
March 20, 2014

My experience right now is that I had two blown tires and they put on other tires. I started having problems with the tires right away. They were making bad noises and when I went back they said it was just a coincidence and not their fault.

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Fairway Tire and Auto
Verified Customer
March 20, 2014

They were equipped to get the job done, they got my vehicle back to me quickly and they even found a better price on the parts I needed. Everybody was very polite and it was a good experience all around.

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Fairway Tire and Auto
Verified Customer
March 19, 2014

It took a long time to get my service done.

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Fairway Tire and Auto
Verified Customer
March 15, 2014

They were fast but I stayed there longer than I wanted to.

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Fairway Tire and Auto
Verified Customer
March 10, 2014

Their prices are fair and there is not a long wait.

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Fairway Tire and Auto
Verified Customer
March 10, 2014

The problem didn't get fixed.

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Fairway Tire and Auto
Verified Customer
March 10, 2014

They are friendly. The service was good.

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Fairway Tire and Auto
Verified Customer
March 08, 2014

They did a great job in a timely manner.

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Fairway Tire and Auto
Verified Customer
March 08, 2014

They are always very helpful and truthful. They always get it done in a timely manner and a good rate.

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Fairway Tire and Auto
Verified Customer
March 08, 2014

They have always done good service for me.

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Fairway Tire and Auto
Verified Customer
March 04, 2014

They are responsive to you and give you attention. They are small and you can talk with them.

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Fairway Tire and Auto
Verified Customer
March 01, 2014

The work was excellent, prices are good and they were courteous and attentive.

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Fairway Tire and Auto
Verified Customer
February 28, 2014

They are quick, thorough, good service, and good prices. He also took care of things on my car that I didn't even have to ask him to do.

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Fairway Tire and Auto
Verified Customer
February 26, 2014

They were not sure of what needed to be done.

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Fairway Tire and Auto
Verified Customer
February 26, 2014

He did exactly what I ask him to do and I'm happy with the prices.

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Fairway Tire and Auto
Verified Customer
February 20, 2014

They got great customer service and they got my car done in a timely manner.

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Fairway Tire and Auto
Verified Customer
February 20, 2014

I was pleased with the good work, service and they were quick.

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Fairway Tire and Auto
July 18, 2014

My husbands car had a problem starting. He works 40 minutes from home and took it to a mechanic who said there was a hole in the radiator and quoted a ridiculous amount. I found Fairway Auto on this site and they did the job for half that amount. Joe was very patient as I asked him to price out everything in detail. They were wonderful and very straightforward. I didn't feel like they were trying to pad all kinds of extra charges into the bill. He got the car back yesterday and, so far, so good. Hoping we found a mechanic we can count on for all future repairs without worrying about the "gotcha" game!

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1 verified customer did not leave comments but provided this rating:

(1) by 1 verified reviewer
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RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:8:00am to 5:00pm
Sat:8:00am to 2:00pm
Sun:CLOSED
Call Now:

(704) 751-4907

Auto Repair Experience

  1. Joe Lyles and Scott Granger, Owners
  2. Established 2012
  3. 2 Auto Repair Mechanics on Staff
  4. 50 Years of Car Repair Experience