Dale opened Fairway Auto Repair in 1991 and has been proudly serving the community ever since. He has the experience and training to follow through on his motto, "Done right the first time," and the certifications to prove it, which you can't help but notice when you visit his shop. Fairway focuses on Domestic and Asian vehicles and has the expertise, tools, and diagnostic equipment to expertly handle the service and repair needs that come their way. Their facility may not be as flashy as some, but the warm, personalized attention you will receive from Dale before and after your repair shows how deeply committed Fairway is to truly satisfying their customers.
Fairway Auto Repair
Phoenix, AZ 85017 USA
Auto Repair Experience
- Dale Bertram, Owner
- Established 1991
- 3 Auto Repair Mechanics on Staff
- 1 ASE Certified Auto Technician
- 46 Years of Car Repair Experience
- Check Engine Light
- Muffler & Exhaust
- Oil Change & Lube
- Scheduled Maintenance
- Service & Repair
- Timing Belts
- Transmission Repair
- Car Wash
- Early Bird Dropoff
- Free Multi-Point Safety Inspection
- Heated Waiting Room
- Rental Car
- Service Guarantee
- Shopping Nearby
- Warranty Accepted
Makes We Serve
I was pleased with the work they had done.
This shop is great!
Super friendly and professional service
Dale & his guys really know their stuff! I ended up needing a new fuel pump but they made sure that was the case before going ahead with the repair because it might have been something else causing the odor of gasoline that I was noticing. Dale's honesty and integrity are a breath of fresh air in the auto repair industry. I've been coming to Fairway Automotive for the past 6 years and have never felt this shop ever tried to sell me a repair I didn't need. Top notch organization & good people!
Great job, great guys - I'm telling everyone
Speed, accuracy and price.
Had struggled with poor performance from my truck for way too long, never able to find anyone to figure it out. Went to fairway, problem resolved, my truck runs the way it should now. Dale and his team have earned all of my future business.
Fast friendly knowledgeable service above and beyond expectations.
They are just amazing extremely nice people very honest clean job great quality.
I just bought a used car and took it to fairway to have it serviced, plus some extras. I told Dale what i would like to do knowing they will tell me what else should be done and what can wait. Dale helped me stay within my budget working with the things i wanted and what needed to be done. And he explained everything that was going to happen. I have been going to fairway for years me and my family are grateful. For the great work at average prices. If you love your car or truck take it to fairway.
Service was done right and in a timely manner. No issues.
The work was well done and I appreciated how they went the extra mile.
Wonderful service. I'm going back when I can
Great work they were very helpful!
Great job to Dale and the team.
Thorough and friendly!
They're great. Knowledgeable and kind. I know I'm not getting ripped off.
Customer service was excellent. I was always informed throughout the entire process.
I appreciated the service that I received and the staff is very friendly.
Good communication before, during and after the service. Work completed within agreed dollar amount and time frame. Even was taken back to work and picked up when my vehicle was done.
First time to an auto repair shop can always be a little unnerving. I was put at ease quickly because there was no BS. I appreciate that.
Great customer service!
Awsome service here with the guys
Quality work, fair prices, honest. Dale takes the time to answer all my questions and a trusted member of ASA.
Fairway does a good job at a fair price. They listen to the customers wants and needs and work with them to get them the best work possible for them.
The coolest beans.
oil change and general inspections of Tahoe and Ford truck. Had windshield wipers replaced on both. Also some minor repairs.
Dale is an expert in his field, he made recommendations for items to be fixed, and he was honest. Price was fair for the work that needed to be done. He reminded me it was cheaper to hold onto this car and it is worth the repairs. Thank you Dale
Dale who is the shop manager, and I believe also the owner, to this point has proven to be honest. Most shops I have dealt with do the following: lead you down an expensive path when trying to diagnose and fix mechanical problems. Try to find X amount of stuff to repair or replace that doesn't need to be done. So far, the previously-mentioned issues I have had in the past have not happened with Dale at Fairway. The company name is proving to be true so far.
Always great customer service
Extremely helpful, fast work, and quality service done
Dale was very helpful and knowledgeable. The prices were more affordable than other shops I have been to.
I've been a customer for years. 5 star service all the way around.
Diagnosed properly. Great customer service.
I had to drive back home for my dad (he lives in south dakota), and then we went and drove back to Chandler. 10 days on the road, 2600 miles on the car, no trouble at all. Thanks
Dale does an awesome job! He is so thorough, honest, and accommodating. We love this shop.
Excellent services and great customer service!
Excellent workmanship and fair pricing.
We were unexpected customers and he listened to our concerns and because of our circumstances he fit us into his busy schedule. We believe he is one of the most honest and pleasant repair shop owners we have ever dealt with.
Very thorough service.
Thoroughly professional and friendly.
So nice that they provide a free inspection. Good to know that someone who knows cars is looking after mine!
Good service...timely too.
Dale and his team are awesome!
Awesome tech, awesome service. Reasonably priced and I really felt safe here.
They have never recommended anything that isn't needed and always do good solid, lasting work.
They do a great job in a timely manner. Dale is very trustworthy too.
We appreciate the honesty and courtesy.
It was a good experience.
Honest, fair prices and they do great work.
I took my vehicle in for various issues, somewhat disappointed a couple of the issues were unsolved. I understood that we were trying things but none the less it is still not resolved.
I was satisfied with service and waiting time was within reason.
Excellent service and very fair pricing!
I had excellence service.
The entire staff was welcoming & helpful. Shop is very clean. They did repairs at just under the amount I was given on estimate.
Timely, honest service at a fair price.
Dale really listened to our description of what our vehicle was doing. Unlike the other places we had taken our truck to, he was able to diagnose the problem. He repaired our truck the very next day. The truck now runs beautifully.
Great customer service.
I like the customer service. They are honest and do great work.
He was honest with me and fixed the problem the first time. I believe the price he charged me was reasonable.
The best and trustworthy service.
Pleasant experience. Feel that the shop is honest and does good work.
Dale is honest, willing to accommodate scheduling, knowledgeable, and "one of the good guys." He has competent technicians who do the job right the first time. I recommended my daughter to Fairway Auto Repair!
They are very friendly and helpful.
I trust Dale to do the job he says he's going to do.
Great shop, very trustworthy and straightforward.
Dale and his team are amazing.
I don't think Dale was honest.
Dale and company are honest and fantastic! Best, most attentive service our cars have ever received. So thankful we found them!
Excellent service and a fair price.
Dale explains the issues and his repair shop completes the work needed in a timely way. Detailed info, organized business, concerned owner...
Fairway Auto is great. They provide excellent service and they are a trusted mechanic shop.
Friendly, thorough, always fair
Very friendly and professional.
Professional people and they seem to really know what they are talking about. All work done so far has been fantastic.
Very good and helpful people. I am very satisfied with their work.
They are very reputable and honest.
Great work, fair prices, and very customer-service oriented. What more could you ask for from a shop and owner?
He was very friendly and did not push for unnecessary repairs.
I trust them.
Very detailed and customer service oriented.
While they seemed honest and appeared to do good work (too soon after to be completely certain), the cost was much greater than anticipated.
Great people, very informative and I felt no pressure. They knew about my car and all was professional. I'm satisfied :)
This place has the best customer service I've experienced with an Auto Shop.
Fairway has serviced and repaired all of my vehicles for the past 15 years.
Dale & his team are the best. They provide superior service at a reasonable cost!
Repairs are done right.
Very nice guy. Knows allot about cars.
Very honest, they didn't try and tell me other things were wrong. Prices are fair.
I was helped with my car right away, and when my car was done it was in great condition and was working perfectly.
Good quality repair/maintenance center & Great Customer Service.
The staff was very friendly and Dale was very upfront and honest with me regarding what my car needs. They also have the best prices and best service I've had thus far.
I have been going to Dale and Fairway for many years. I am always very satisfied when I leave the shop.
Great service, great people.
I have always wanted to have "my own" mechanic. Dale and his team have provided that service without exception. I have been a loyal customer for more than three years and have always been more than satisfied with their superior quality work and customer service.
Dale, Max and Jeremiah are awesome guys. I've been going to the for years. They always get the job done right the first time. Honest mechanics doing great work.
They found the problem 3 other businesses couldn't find, and made sure that additional maintenance was 'recommended' rather than making it sound like it was 'required'.
Great service, kept me appraised throughout the process. No surprises!
Very good and fast service...honest..came in under quote...
I came in as a referral and will do my part to refer as well. Always been a great experience for my vehicle and I was I go.
They are honest and do great work.
Mr. Dales experience is a specialty he himself is a master at.
They are great.
Dale and his employees always do a good job. They also do a follow up call to make sure everything is good.
I was treated fairly.
I believe this is an honest repair facility were they care about service and the people they deal with.
I have had three vehicles repaired or serviced at Fairway with excellent results and fair pricing on all cost.
Charged for 3.5 hours of work. Took less than one hour to complete.
I was recommended by another customer of Fairway Auto for the same reasons why I am willing to recommend to others. Dale does an amazing job at providing an excellent customer experience. He is thorough and honest in his explanations and his advice.
Service was done promptly and the price was fair.
It's extremely hard to find an honest car repair shop. Fairway is extremely honest in my experience.
They did a job for me, they checked over the car and told of things need to be done, some late in doing from former owner. They are close to my address and easy to get to.
Dale explains everything that is going on with your car in a simple, easy to understand manner.
Very friendly and honest.
Dale and his crew gave great customer service, Very friendly, listened to my needs, gave estimate of work to be done. Work was done on time and the price was fair. A lot less expensive than the dealerships and better service!
Work was done in a timely manner and they did a great job.
Dale, Jeremiah and Max have a way of looking at your car for longevity and they are doing everything they can to keep your vehicle on the road so you don't have to incur the cost of a new vehicle. They also do things economically and they can schedule things well.
Quality and reliable service for a fair price
Great, friendly service!
Fast service, if you break down the majority of the time it will be same day service. Once I had to come back for a mistake they didn't catch.
Quality, consistency and customer service.
Honest and reliable service.
I trust them!
They were honest about what repairs needed to be done and even provided a list.
I was treated with good manners. Thorough servicing of my car and the servicing was done in a timely manner.
Dale took the time to listen to the symptoms of my Jeep's problem, was knowledgeable about what needed to be done, and was willing to work with my aftermarket modification (which provides a better long term fix than the factory plastic parts.) It didn't hurt any that he was considerably cheaper than the dealer who had done the same repair twice before.
Dale Does good work and does not overcharge.
Very helpful and they explain things in detail.
Fairway Auto Repair stands by their name but actually this small business goes above and beyond. They took the time to check this older model vehicle, prepare a list of items needing repair and prioritizing the items needing immediate attention. If you are looking for an auto repair shop you can trust; I recommend Fairway Auto Repair.
Quality service, fair prices, friendly and well educated staff. They are always willing to go above and beyond if needed.
Dale was very friendly and honest. He also explained everything to and kept me informed about what was going on.
Dale and his workers are always nice and explain everything before they do anything. Dale also advises me when things are required to be down and how long I can wait. He is an understanding, reliable mechanic.
They have a clean shop, repairs and suggestions were explained well.
Great service every time.
The best auto repair.
Dale is an excellent mechanic, as well as being honest and reasonably priced.
Dale's crew is great!!!
Fair prices. The owner is great and keeps me informed about parts wearing down and when to replace. Iv'e been taking my cars for for over two years now.
Dale and his crew are always very friendly and helpful.
Dale & his crew are very professional. Every time, I need to have my vehicle looked at they fit me in that day or the next day. If my car doesn't need repair after checking my car they are honest & will say so.They are thorough on checking everything if you only brought it in for a specific issue. I was recommended by a friend 17 years ago & I still come to Dales shop. My daughter will soon be driving & I will trust him with her car & safety. I live in Mesa & travel to Phoenix because he has gained my trust as a honest & dependable mechanic shop.
I am well looked after.
Dale at Fairway Auto Repair has always fixed my vehicles quickly and has done a very good job at a reasonable price. He and all of his staff also are very courteous and friendly.
It's convenient, I like the people, the waiting room is fine, and the attitude of the owner is spectacular.
Expensive service and offered repairs that I didn't need.
I'm sorry we did not live up to your expectations when we repaired your 2002 Infinity. I have left you messages, and even followed up with an E mail several times in the past months to be sure we are doing a good job for you. I was completely unaware you were not perfectly happy.
We do check over your car, that way you can be assured it is safe and reliable. I absolutely will recommend repairing those items found that can compromise safety and reliability. We also prioritize these recommendations for you.
I feel that they are very honest and do great work at a reasonable price!
Great customer service and good work.
They were very knowledgeable and efficient.
I have always received excellent service at Fairway Auto and given their information to my friends.
I met with Dale, was very straight forward and honest in the repairs my truck needed. I appreciated the expediency of the repair and the recommendation of replacing other components that would require replacement.
I feel they are very good mechanics and know their business.
My last visit to Fairway was my last visit. I was overcharged on a repair this last time. I have had other repairs previously and now that I look back on it I was probably cheated then too. I needed an alternator replaced. I was forced to take a top of the line brand and then later found out I paid twice as much for the part than what the shop paid for it. People told me I had gotten ripped off that replacing an alternator should not cost almost $600.00. When I called the owner he admitted he always charges double for all parts they receive. He did give a part of my money back to me ($125.00) but I feel I cannot trust him anymore.
You are absolutely correct. I am not going to be the cheapest repair shop. We are quality people, selling quality service and parts to keep your car reliable.
You use you car for work, do you really want an cheap alternator installed on your car? If I knew you need the cheapest part I would have declined doing the work.
You called me with a problem, I knew you needed the car repaired quickly so you could continue to go to work. I had the part ready to go by the time you arrived. We got you back on the road before your next appointment.
Quality parts, and a 2 year 30,000 warranty cost more than a price competitive part you find on the internet.
I am disappointed that we cannot help you maintain your car, because you will not allow us to make a fair profit.
I was very happy with the repair done to my car. I will recommend Fairway Auto Repair to my friends.
We have had excellent service at Fairway, Dale is honest and trustworthy.
They are fair and friendly.
I always feel Fairway Auto employees, are truly about car care & whats needed & not just making money. For example, I took my car in for a scheduled oil change last month. I was informed that, my oil "didn' look dirty" & that I could wait another month, if I chose to do so. I went ahead & rescheduled for the next month. Most places would just change it & not even give you the information.
They found the problem with the car, others could not.
Very trustworthy and honest.
Excellent service, they know what their doing and always explain what they are going to do. They have always met or come in UNDER their estimate for me. Extremely courteous.
I Never have a problem. They always explain the alternatives.
Customer service and quality of work is excellent.
They looked at my truck and gave me a quote. I sat there for 4 and a half hours while they helped 2 other people who came in without appointments. I left with my quote of $800. When I dropped my truck off to get fixed that Monday, I had to find a ride home. They called me 15 times in 3 hours while I was in school because they set off my alarm and could not figure out how to turn it off! Then they called to say they would need $3700 to fix my truck because the mechanic changed his mind about what parts he could use. No work was done to my truck and they still charged me $100 to do nothing to it!!! I will never go to them again and I tell others not to also. Incredibly disappointed and upset by them. I found another mechanic and it actually cost $480 to fix and took about an hour.
I apologize for the wait, that normally does not happen. I understand your disappointment, I was also disappointed I did not have all the facts before quoting you a price.
We charged you $100 to find the reason your truck did not run right. You knew up front that diagnosing the problem could be $125. So, you did leave our shop with a diagnosis and with it, you were able to go to another shop and have your truck repaired.
I did not realize your truck had 4 catalytic converters, until the day you brought it in to have the repairs done. I should have known that the day we gave you an estimate. I thought it had only 2. I could not buy the other 2 converters to fix the vehicle properly, without buying the factory Ford part.
I am happy you were able to get your truck back on the road less expensively than I quoted. I just could not properly repair the vehicle for the price you were able to get it going for.
I think there manners were the best I've ever seen at a repair shop. I think Ray is the greatest (I think he's the owner).
I think they were very fair, honest, and up-front about everything. It was done in a timely manner. I was very satisfied.
Excellent customer service - you pay for what you get! Every time I go or call, they know who I am and what my vehicle needs. They recommend different options if I can't afford the repair. They know how long I have been at the shop and what I have done to my car. If they're actually going to fix something, they fix it the first time and they give a courtesy call after to make sure everything is OK. There is no other service like theirs.
He was very knowledgeable and he was very courteous. As an overall experience, it was very good. It was handled well and I was very satisfied. It is an excellent facility to have your car repaired at.
I thought they did a very good job excellent service. recommended the brakes when they need to be done. very happy with them been using them for a few years now. Got right in got oil brakes and windshield wipers done and got out fast. very nice people nice place. Just polite care about car nice people call in for appointment excellent service overall. everyone is very nice very helpful. the location is nice clean it is a very nice experience. wouldn't go anywhere else. very honest what needs to be done. haven't lied to us over the last few years.
They are very professional. From what I observed, they seem to get along well. They get right down to the job.
They are always fair. They always do a really good job and they are always honest. They are great.
I think they were extremely fair. They keep me in the loop with what's going on with my car. They let me know when I need to replace something so I don't feel pressured. They give me a straight-forward answer when I ask a question. They let me know what's going on - they will let me know when something may need to be replaced and the price of the part.
It was very good. I refer my friends all the time.
They were able to fix a hole in my frame that no one would mess with. I had an elongated hole in my frame where a bolt from the control arm went though and no one else would fix it.
It was great, and they got the repairs done.
He always explains what the problem is and what he is going to do before starting the repair.
- High quality repair
- Guaranteed fair prices
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- Current expert training
- Warranty on repairs
- Great customer service