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Fairway Auto Repair

2739 W Medlock Dr, Phoenix, AZ 85017 Map & directions

Call Now: (602) 635-6890

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About Fairway Auto Repair

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
97
Technical Ability (?)
92
Tools & Equipment (?)
92
Customer Service (?)
93
Customer Conveniences (?)
24 months / 30,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Dale opened Fairway Auto Repair in 1991 and has been proudly serving the community ever since. He has the experience and training to follow through on his motto, "Done right the first time," and the certifications to prove it, which you can't help but notice when you visit his shop. Fairway focuses on Domestic and Asian vehicles and has the expertise, tools, and diagnostic equipment to expertly handle the service and repair needs that come their way. Their facility may not be as flashy as some, but the warm, personalized attention you will receive from Dale before and after your repair shows how deeply committed Fairway is to truly satisfying their customers.

Message from the Shop

Our certified technicians, coupled with our excellent two year warranty, keep our customers coming back for all their service needs for cars, trucks, and SUVs.
We do it right the first time!

Our shop video.

http://www.youtube.com/watch?v=Jbyex2DH9Gc

My Blog.

http://fairwayautorepair.wordpress.com/

Auto Makes We Service

Acura Buick Cadillac
Chevrolet Chrysler Dodge
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jeep
Kia Lexus Lincoln
Mazda Mercury Mitsubishi
Nissan Oldsmobile Plymouth
Pontiac Ram Saturn
Scion Subaru Suzuki
Toyota

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Hybrid/Electric Muffler & Exhaust Oil Change & Lube Scheduled Maintenance
Service & Repair Smog/Emissions Testing Timing Belts Transmission Repair
Windshield/Glass

Amenities

Car Wash Early Bird Dropoff Free Inspection Gas/Diesel
Heated Waiting Room Rental Car Service Guarantee Shopping Nearby
Shuttle Towing Warranty Accepted

Customer Reviews 12 verified reviews (28 total)

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Fairway Auto Repair
Verified Customer
February 10, 2012

I think there manners were the best I've ever seen at a repair shop. I think Ray is the greatest (I think he's the owner).

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Fairway Auto Repair
Verified Customer
February 09, 2012

I think they were very fair, honest, and up-front about everything. It was done in a timely manner. I was very satisfied.

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Fairway Auto Repair
Verified Customer
February 08, 2012

Excellent customer service - you pay for what you get! Every time I go or call, they know who I am and what my vehicle needs. They recommend different options if I can't afford the repair. They know how long I have been at the shop and what I have done to my car. If they're actually going to fix something, they fix it the first time and they give a courtesy call after to make sure everything is OK. There is no other service like theirs.

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Fairway Auto Repair
Verified Customer
February 06, 2012

He was very knowledgeable and he was very courteous. As an overall experience, it was very good. It was handled well and I was very satisfied. It is an excellent facility to have your car repaired at.

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Fairway Auto Repair
Verified Customer
February 03, 2012

I thought they did a very good job excellent service. recommended the brakes when they need to be done. very happy with them been using them for a few years now. Got right in got oil brakes and windshield wipers done and got out fast. very nice people nice place. Just polite care about car nice people call in for appointment excellent service overall. everyone is very nice very helpful. the location is nice clean it is a very nice experience. wouldn't go anywhere else. very honest what needs to be done. haven't lied to us over the last few years.

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Fairway Auto Repair
Verified Customer
January 31, 2012

They are very professional. From what I observed, they seem to get along well. They get right down to the job.

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Fairway Auto Repair
Verified Customer
January 30, 2012

They are always fair. They always do a really good job and they are always honest. They are great.

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Fairway Auto Repair
Verified Customer
January 26, 2012

I think they were extremely fair. They keep me in the loop with what's going on with my car. They let me know when I need to replace something so I don't feel pressured. They give me a straight-forward answer when I ask a question. They let me know what's going on - they will let me know when something may need to be replaced and the price of the part.

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Fairway Auto Repair
Verified Customer
January 23, 2012

It was very good. I refer my friends all the time.

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Fairway Auto Repair
Verified Customer
January 05, 2012

They were able to fix a hole in my frame that no one would mess with. I had an elongated hole in my frame where a bolt from the control arm went though and no one else would fix it.

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Fairway Auto Repair
Verified Customer
December 21, 2011

It was great, and they got the repairs done.

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Fairway Auto Repair
Verified Customer
December 19, 2011

He always explains what the problem is and what he is going to do before starting the repair.

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Fairway Auto Repair
September 27, 2010

Dale and the crew at fairway are great people and do quality work. They are very honest and will fix your car for the best price. They came in $300 under the original estimate on my girlfriend's car by trying to fix a part instead of blindly replacing it.
The only thing that kept it from being perfect was having to leave the car there all weekend before getting a price quote on the repairs. However, they definitely have two new customers in us!

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Fairway Auto Repair
May 07, 2010

Dale and the guys at Fairway are always very polite and professional. I know when I take all my vehicles there they will do a great job at a fair price. They always check over my entire vehicle and alert me to any current problems and things to keep and eye on. I also get a call a few days later to see if I have any problems with the work that was performed. Thank you Fairway Auto.

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Fairway Auto Repair
May 06, 2010

Fairway Auto; Honesty, clean environment, great atmosphere, professionalism, and above all they love working on cars!!! I've taken our vehicles to Dale for years, he's a car lover!!! Truly dedicated to his job. Thanks Dale & crew

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Fairway Auto Repair
May 04, 2010

I appreciate Dale's thorough inspection and evaluation of my car's A/C. Great communication from start to finish on the A/C defects and repairs that needed to be done. Dale's staff is friendly and they are competent people. Prices are fair for the excellent service and repairs provided. The A/C on my Toyota is working just great now and my wife is sure happy and that makes for a happy, happy man. Thank you, Dale, and Fairway Auto is the only way to go!

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Fairway Auto Repair
April 16, 2010

It's good to know I have a mechanic I can trust! I know if I call Dale with a problem, he will take care of it. He has dependable help too. You also have to love his sense of humor! Thanks Dale & company.

Debbie

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Fairway Auto Repair
April 07, 2010

FIRST TIME IN MY LIFE THAT I ENCOUNTER MECHANICS THAT KNOW THEIR JOB. GREAT MECHANICS, GREAT CUSTOMER SERVICE, GREAT CLEAN AND HONESTY PLACE TO BRING YOUR VEHICLE. I WAS READY TO BUY A NEW CAR UNTIL DALE CONVENCED ME NOT TO. THANK YOU DALE FOR YOU PROFESIONALISM AND CARE.

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Fairway Auto Repair
April 06, 2010

We have used Fairway Auto for both our personal vehicles and our commercial van and box truck for many years. Fairway Auto has always preformed outstanding/reliable service and their customer service is bar none. I highly recommend them.

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Fairway Auto Repair
April 06, 2010

I love the guys at fairway auto, they have been honest about EVERYTHING that has gone on with any repairs on my jeep, I feel at home there ALL the mechanics are awesome, they explain EVERYTHING before they go ahead with any work AWESOME SHOP!!!!!

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Fairway Auto Repair
March 05, 2010

Dale has been taking care of our business and family cars for 8 years. I have never had a bad experience. Dale is committed to efficiently diagnosing problems and recommending appropriate repairs. Dale is able to explain in layman's terms exactly what is the best way to handle the problem.

Dale only uses top quality auto parts and backs his work with a solid warranty. Dale completes the work as promised and on time.

The refreshing thing about Dale is if he doesn't know something he will tell you he doesn't know, but he will find out and get back to you. This is the type of person who you can trust. He is not full of false promises and happy talk. Dale is committed to ongoing education and is up to date on late model cars and hybrids. I bring everything from a 72 Toyota LandCruiser to a 2009 Prius to Dale.

Fairway Auto is not the cheapest garage in town. But the prices are fair for the quality or work and the warranty. Dale goes out of his way to accommodate my needs.

I have no problems recommending Fairway auto to any of my friends or family.

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Fairway Auto Repair
February 12, 2010

Great shop, Dale and his guys take the extra time to look over your car and explain everything to you. They even washed my car and gave me a ride to work. Will take my car there from now on. Great job guys!!! Will send friends to them.

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Fairway Auto Repair
April 15, 2014

Very pleased with Fairway, Dale, and his crew. Brought in my car for an A/C service and repair. I knew the system had a leak and was expecting the worst. Instead if a huge bill and replacing unnecessary parts, they made things better for less than ⅓ of what I was expecting. In addition, a transmission issue that I feared was going to be a HUGE expense, simply needed a flush to make it run smooth again. Knowing that your mechanic won’t do more than is needed or just throw parts at a problem to make some extra cash is awesome.

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Fairway Auto Repair
July 12, 2013

We have been going to Fairway for many years, always the best experience possible. We would never go anywhere else. Friendly and honest what more can you ask for in a car repair shop. Sara and Roy

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Reply from Fairway Auto Repair -  dale45August 09, 2013 07:53

Thanks, Sara. It is a pleasure keeping your Hyundai in tip top shape. We appreciate your trust.

Fairway Auto Repair
May 14, 2012

Our van broke down 20 miles outside Phoenix at 4am and we had no idea what to do, so we looked up a garage that had good reviews, took a chance and had it towed there. Much to our dismay, the van needed extensive work and Fairway gave us an honest quote and even helped us secure discounted rentals so that we could finish our tour. We were devastated, and Dale at Fairway let us keep the van there until we could work out our options. They secured a safe place for the van for us while we were working things out, since not only were we on tour, but we also live in Los Angeles. They totally took care of us, and I even got to meet other customers while we were there who swear by them. The are honest, really good people, and if it weren't for all the great reviews they had online, we never would have found them. That is why I find it important to write this review now. I highly recommend Fairway Auto, they are awesome!
-Colleen C.

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Fairway Auto Repair
June 02, 2011

Fairway has exceeded my expectations. It has hard to find a good, honest and experienced mechanic and Fairway has made me feel comfortable. I took my car in for a tune up and they did a free inspection on my car and showed everything that was wrong. I didn't even need a tune up and if i would have gone anywhere else they would have done unnesacary work and charged me for it. Dale (the owner) gave me a plan on what critical stuff needed to be repaired, and gave me all the information I needed to best spend my money on what needed attention. I have recommended Fairway auto to anyone in need of mechanical work and will be a life long customer.

Anthony

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Reply from Fairway Auto Repair -  dale45June 03, 2011 05:18

Thank you Anthony.
We sincerely apperciate your support.
I hope your knee is doing better.
Dale

Fairway Auto Repair
May 22, 2010

Fairway is the only repair shop that I will allow to work on my vehicles. I take them all there. Dale and the staff are knowledgable,thorough, efficient, and extremely friendly. If they can get it done in one day they will. Your car does not sit around waiting for someone to look at it. If you make an appointment, you can be sure that you will have an analysis and estimate within a few hours of dropping it off. They don't do unneccesary repairs, and all of your removed parts are available for inspection if you like. In today's world fewer and fewer business operators place integrity in front of profit, Fairway does. If you need any service done to any of your vehicles, and want to have confidence that it is being done right Fairway Auto Repair is the place to go.

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Fairway Auto Repair
April 06, 2010

Dale has been keeping my girlfriend Marylou car running for such a long time and we both are on a budget I took my chevrolet venture minivan there and he did a great job and I know he will keep my van running for a long time to come within my budget.The shop is so-o clean and organized and the personalities are great and the donuts. I refer all my friends there I just hope they come so Ican get the T.V.Thank you Dale and your boys.I am in good hands at Fairway Auto Repair Happy traveling Rhonda Kate

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Hours of Operation
Mon - Fri:7:30am to 5:30pm
Call Now:

(602) 635-6890

Auto Repair Experience

  1. Dale Bertram, Owner
  2. Established 1991
  3. 3 Auto Repair Mechanics on Staff
  4. 1 ASE Certified Auto Technician
  5. 46 Years of Car Repair Experience