Fairway Auto Repair

dale@fairwayautorepair.com
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2739 W Medlock Dr
Phoenix, AZ 85017 USA
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Call now:
(623) 552-2547
154 Verified Reviews

Auto Repair Experience

  • Dale Bertram, Owner
  • Established 1991
  • 3 Auto Repair Mechanics on Staff
  • 1 ASE Certified Auto Technician
  • 46 Years of Car Repair Experience
Scorecard
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Dale opened Fairway Auto Repair in 1991 and has been proudly serving the community ever since. He has the experience and training to follow through on his motto, "Done right the first time," and the certifications to prove it, which you can't help but notice when you visit his shop. Fairway focuses on Domestic and Asian vehicles and has the expertise, tools, and diagnostic equipment to expertly handle the service and repair needs that come their way. Their facility may not be as flashy as some, but the warm, personalized attention you will receive from Dale before and after your repair shows how deeply committed Fairway is to truly satisfying their customers.

Details
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Auto Repair Experience

  • Dale Bertram, Owner
  • Established 1991
  • 3 Auto Repair Mechanics on Staff
  • 1 ASE Certified Auto Technician
  • 46 Years of Car Repair Experience

Specialties

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Transmission Repair
  • Windshield/Glass

Amenities

  • Car Wash
  • Early Bird Dropoff
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Heated Waiting Room
  • Rental Car
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Towing
  • Warranty Accepted

Affiliations

  • ASA
  • iATN

Makes We Serve

  • Acura
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jeep
  • Kia
  • Lexus
  • Lincoln
  • Mazda
  • Mercury
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Ram
  • Saturn
  • Scion
  • Subaru
  • Suzuki
  • Toyota

Message from the Shop

At Fairway Auto Repair, we are equipped to perform all tasks from basic to more advanced auto services for cars, trucks, and SUV’s. Our large list of available auto services includes belt, hose, and filter replacement, fleet services, preventative maintenance, emissions, fuel system inspections and much more. Whether you are looking for someone to work on your brakes in Phoenix, or are looking to upgrade the performance of your car, let the team at Fairway Auto Repair show you what a difference professional auto service from a trusted, local auto shop can make when it comes to the long-term health of your automobile.

We do it right the first time!

Our shop video.

http://www.youtube.com/watch?v=Jbyex2DH9Gc

My Blog.

http://fairwayautorepair.wordpress.com/

Reviews
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Overall Rating

154 Verified Reviews

Customer Reviews

by Verified Customer July 14, 2016

Dale is an expert in his field, he made recommendations for items to be fixed, and he was honest. Price was fair for the work that needed to be done. He reminded me it was cheaper to hold onto this car and it is worth the repairs. Thank you Dale

by Verified Customer July 12, 2016

Dale who is the shop manager, and I believe also the owner, to this point has proven to be honest. Most shops I have dealt with do the following: lead you down an expensive path when trying to diagnose and fix mechanical problems. Try to find X amount of stuff to repair or replace that doesn't need to be done. So far, the previously-mentioned issues I have had in the past have not happened with Dale at Fairway. The company name is proving to be true so far.

by Verified Customer July 08, 2016

Always great customer service

by Verified Customer July 05, 2016

Extremely helpful, fast work, and quality service done

by Verified Customer July 01, 2016

Dale was very helpful and knowledgeable. The prices were more affordable than other shops I have been to.

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by Verified Customer June 29, 2016

I've been a customer for years. 5 star service all the way around.

by Verified Customer June 27, 2016

Diagnosed properly. Great customer service.

by Verified Customer June 24, 2016

I had to drive back home for my dad (he lives in south dakota), and then we went and drove back to Chandler. 10 days on the road, 2600 miles on the car, no trouble at all. Thanks

by Verified Customer June 20, 2016

Dale does an awesome job! He is so thorough, honest, and accommodating. We love this shop.

by Verified Customer May 16, 2016

Excellent services and great customer service!

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by Verified Customer May 09, 2016

Excellent workmanship and fair pricing.

by Verified Customer May 06, 2016

We were unexpected customers and he listened to our concerns and because of our circumstances he fit us into his busy schedule. We believe he is one of the most honest and pleasant repair shop owners we have ever dealt with.

by Verified Customer May 06, 2016

Very thorough service.

by Verified Customer May 05, 2016

Thoroughly professional and friendly.

by May 05, 2016

So nice that they provide a free inspection. Good to know that someone who knows cars is looking after mine!

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by Verified Customer May 04, 2016

Good service...timely too.

by Verified Customer May 03, 2016

Dale and his team are awesome!

by Verified Customer April 29, 2016

Awesome tech, awesome service. Reasonably priced and I really felt safe here.

by Verified Customer April 28, 2016

They have never recommended anything that isn't needed and always do good solid, lasting work.

by Verified Customer April 28, 2016

They do a great job in a timely manner. Dale is very trustworthy too.

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by Verified Customer April 26, 2016

We appreciate the honesty and courtesy.

by Verified Customer April 25, 2016

It was a good experience.

by Verified Customer April 22, 2016

Honest, fair prices and they do great work.

by Verified Customer April 22, 2016

Good

by Verified Customer April 20, 2016

I took my vehicle in for various issues, somewhat disappointed a couple of the issues were unsolved. I understood that we were trying things but none the less it is still not resolved.

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by Verified Customer April 19, 2016

I was satisfied with service and waiting time was within reason.

by Verified Customer April 06, 2016

Excellent service and very fair pricing!

by Verified Customer April 05, 2016

I had excellence service.

by Verified Customer April 05, 2016

The entire staff was welcoming & helpful. Shop is very clean. They did repairs at just under the amount I was given on estimate.

by Verified Customer April 04, 2016

Timely, honest service at a fair price.

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by Verified Customer April 04, 2016

Dale really listened to our description of what our vehicle was doing. Unlike the other places we had taken our truck to, he was able to diagnose the problem. He repaired our truck the very next day. The truck now runs beautifully.

by Verified Customer April 01, 2016

Great customer service.

by Verified Customer April 01, 2016

I like the customer service. They are honest and do great work.

by Verified Customer April 01, 2016

He was honest with me and fixed the problem the first time. I believe the price he charged me was reasonable.

by Verified Customer March 31, 2016

The best and trustworthy service.

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by Verified Customer March 31, 2016

Pleasant experience. Feel that the shop is honest and does good work.

by Verified Customer March 28, 2016

Dale is honest, willing to accommodate scheduling, knowledgeable, and "one of the good guys." He has competent technicians who do the job right the first time. I recommended my daughter to Fairway Auto Repair!

by Verified Customer March 24, 2016

They are very friendly and helpful.

by Verified Customer March 23, 2016

I trust Dale to do the job he says he's going to do.

by Verified Customer March 22, 2016

Great shop, very trustworthy and straightforward.

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by Verified Customer March 22, 2016

Dale and his team are amazing.

by Verified Customer March 22, 2016

I don't think Dale was honest.

by Verified Customer March 21, 2016

Dale and company are honest and fantastic! Best, most attentive service our cars have ever received. So thankful we found them!

by Verified Customer March 21, 2016

Excellent service and a fair price.

by Verified Customer March 17, 2016

Dale explains the issues and his repair shop completes the work needed in a timely way. Detailed info, organized business, concerned owner...

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by Verified Customer March 17, 2016

Fairway Auto is great. They provide excellent service and they are a trusted mechanic shop.

by Verified Customer March 17, 2016

Friendly, thorough, always fair

by Verified Customer March 16, 2016

Very friendly and professional.

by Verified Customer March 16, 2016

Professional people and they seem to really know what they are talking about. All work done so far has been fantastic.

by Verified Customer March 15, 2016

Very good and helpful people. I am very satisfied with their work.

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by Verified Customer March 15, 2016

They are very reputable and honest.

by Verified Customer March 11, 2016

Great work, fair prices, and very customer-service oriented. What more could you ask for from a shop and owner?

by Verified Customer March 04, 2016

He was very friendly and did not push for unnecessary repairs.

by Verified Customer March 04, 2016

I trust them.

by Verified Customer March 03, 2016

Very detailed and customer service oriented.

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by Verified Customer March 03, 2016

While they seemed honest and appeared to do good work (too soon after to be completely certain), the cost was much greater than anticipated.

by Verified Customer March 02, 2016

Great people, very informative and I felt no pressure. They knew about my car and all was professional. I'm satisfied :)

by March 02, 2016

This place has the best customer service I've experienced with an Auto Shop.

by Verified Customer February 29, 2016

Fairway has serviced and repaired all of my vehicles for the past 15 years.

by Verified Customer February 29, 2016

Dale & his team are the best. They provide superior service at a reasonable cost!

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by Verified Customer February 29, 2016

Repairs are done right.

by February 29, 2016

Very nice guy. Knows allot about cars.

by Verified Customer February 26, 2016

Very honest, they didn't try and tell me other things were wrong. Prices are fair.

by Verified Customer February 25, 2016

I was helped with my car right away, and when my car was done it was in great condition and was working perfectly.

by Verified Customer February 24, 2016

Good quality repair/maintenance center & Great Customer Service.

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by Verified Customer February 22, 2016

The staff was very friendly and Dale was very upfront and honest with me regarding what my car needs. They also have the best prices and best service I've had thus far.

by Verified Customer February 22, 2016

I have been going to Dale and Fairway for many years. I am always very satisfied when I leave the shop.

by Verified Customer February 19, 2016

Great service, great people.

by Verified Customer February 19, 2016

I have always wanted to have "my own" mechanic. Dale and his team have provided that service without exception. I have been a loyal customer for more than three years and have always been more than satisfied with their superior quality work and customer service.

by Verified Customer February 19, 2016

Dale, Max and Jeremiah are awesome guys. I've been going to the for years. They always get the job done right the first time. Honest mechanics doing great work.

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by Verified Customer February 18, 2016

They found the problem 3 other businesses couldn't find, and made sure that additional maintenance was 'recommended' rather than making it sound like it was 'required'.

by Verified Customer February 17, 2016

Great service, kept me appraised throughout the process. No surprises!

by Verified Customer February 17, 2016

Very good and fast service...honest..came in under quote...

by Verified Customer February 16, 2016

I came in as a referral and will do my part to refer as well. Always been a great experience for my vehicle and I was I go.

by Verified Customer February 16, 2016

They are honest and do great work.

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by Verified Customer February 16, 2016

Mr. Dales experience is a specialty he himself is a master at.

by February 15, 2016

Great service.

by Verified Customer February 15, 2016

Excellent service.

by Verified Customer February 12, 2016

They are great.

by February 12, 2016

Dale and his employees always do a good job. They also do a follow up call to make sure everything is good.

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by Verified Customer February 11, 2016

I was treated fairly.

by Verified Customer February 08, 2016

I believe this is an honest repair facility were they care about service and the people they deal with.

by Verified Customer February 08, 2016

I have had three vehicles repaired or serviced at Fairway with excellent results and fair pricing on all cost.

by January 29, 2016

Charged for 3.5 hours of work. Took less than one hour to complete.

by Verified Customer January 28, 2016

I was recommended by another customer of Fairway Auto for the same reasons why I am willing to recommend to others. Dale does an amazing job at providing an excellent customer experience. He is thorough and honest in his explanations and his advice.

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by Verified Customer January 27, 2016

Service was done promptly and the price was fair.

by Verified Customer January 27, 2016

It's extremely hard to find an honest car repair shop. Fairway is extremely honest in my experience.

by Verified Customer January 26, 2016

They did a job for me, they checked over the car and told of things need to be done, some late in doing from former owner. They are close to my address and easy to get to.

by Verified Customer January 26, 2016

Dale explains everything that is going on with your car in a simple, easy to understand manner.

by Verified Customer January 22, 2016

Very friendly and honest.

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by Verified Customer January 22, 2016

Dale and his crew gave great customer service, Very friendly, listened to my needs, gave estimate of work to be done. Work was done on time and the price was fair. A lot less expensive than the dealerships and better service!

by January 22, 2016

Work was done in a timely manner and they did a great job.

by Verified Customer January 20, 2016

Dale, Jeremiah and Max have a way of looking at your car for longevity and they are doing everything they can to keep your vehicle on the road so you don't have to incur the cost of a new vehicle. They also do things economically and they can schedule things well.

by Verified Customer January 13, 2016

Quality and reliable service for a fair price

by Verified Customer January 11, 2016

Great service.

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by Verified Customer January 07, 2016

Great, friendly service!

by January 06, 2016

Fast service, if you break down the majority of the time it will be same day service. Once I had to come back for a mistake they didn't catch.

by Verified Customer January 05, 2016

Quality, consistency and customer service.

by Verified Customer January 21, 2015

Honest and reliable service.

by Verified Customer January 19, 2015

I trust them!

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by Verified Customer January 16, 2015

They were honest about what repairs needed to be done and even provided a list.

by Verified Customer January 14, 2015

I was treated with good manners. Thorough servicing of my car and the servicing was done in a timely manner.

by Verified Customer January 14, 2015

Dale took the time to listen to the symptoms of my Jeep's problem, was knowledgeable about what needed to be done, and was willing to work with my aftermarket modification (which provides a better long term fix than the factory plastic parts.) It didn't hurt any that he was considerably cheaper than the dealer who had done the same repair twice before.

by Verified Customer January 13, 2015

Dale Does good work and does not overcharge.

by Verified Customer January 12, 2015

Very helpful and they explain things in detail.

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by Verified Customer January 08, 2015

Fairway Auto Repair stands by their name but actually this small business goes above and beyond. They took the time to check this older model vehicle, prepare a list of items needing repair and prioritizing the items needing immediate attention. If you are looking for an auto repair shop you can trust; I recommend Fairway Auto Repair.

by Verified Customer January 08, 2015

Quality service, fair prices, friendly and well educated staff. They are always willing to go above and beyond if needed.

by Verified Customer January 08, 2015

Dale was very friendly and honest. He also explained everything to and kept me informed about what was going on.

by Verified Customer January 08, 2015

Great service!

by Verified Customer January 08, 2015

Dale and his workers are always nice and explain everything before they do anything. Dale also advises me when things are required to be down and how long I can wait. He is an understanding, reliable mechanic.

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by Verified Customer January 07, 2015

They have a clean shop, repairs and suggestions were explained well.

by Verified Customer January 05, 2015

Great service every time.

by December 23, 2014

The best auto repair.

by Verified Customer December 22, 2014

Dale is an excellent mechanic, as well as being honest and reasonably priced.

by Verified Customer December 22, 2014

Dale's crew is great!!!

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by Verified Customer December 19, 2014

Professional service.

by Verified Customer December 18, 2014

Fair prices. The owner is great and keeps me informed about parts wearing down and when to replace. Iv'e been taking my cars for for over two years now.

by December 17, 2014

Dale and his crew are always very friendly and helpful.

by Verified Customer December 15, 2014

Dale & his crew are very professional. Every time, I need to have my vehicle looked at they fit me in that day or the next day. If my car doesn't need repair after checking my car they are honest & will say so.They are thorough on checking everything if you only brought it in for a specific issue. I was recommended by a friend 17 years ago & I still come to Dales shop. My daughter will soon be driving & I will trust him with her car & safety. I live in Mesa & travel to Phoenix because he has gained my trust as a honest & dependable mechanic shop.

by Verified Customer December 12, 2014

I am well looked after.

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by Verified Customer December 11, 2014

Dale at Fairway Auto Repair has always fixed my vehicles quickly and has done a very good job at a reasonable price. He and all of his staff also are very courteous and friendly.

by Verified Customer December 11, 2014

It's convenient, I like the people, the waiting room is fine, and the attitude of the owner is spectacular.

by Verified Customer December 10, 2014

Expensive service and offered repairs that I didn't need.

Reply from Fairway Auto Repair – by dale45 January 30, 2015

I'm sorry we did not live up to your expectations when we repaired your 2002 Infinity. I have left you messages, and even followed up with an E mail several times in the past months to be sure we are doing a good job for you. I was completely unaware you were not perfectly happy.
We do check over your car, that way you can be assured it is safe and reliable. I absolutely will recommend repairing those items found that can compromise safety and reliability. We also prioritize these recommendations for you.

by Verified Customer November 26, 2014

I feel that they are very honest and do great work at a reasonable price!

by Verified Customer November 21, 2014

Great customer service and good work.

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by Verified Customer November 20, 2014

They were very knowledgeable and efficient.

by Verified Customer November 11, 2014

I have always received excellent service at Fairway Auto and given their information to my friends.

by Verified Customer November 10, 2014

I met with Dale, was very straight forward and honest in the repairs my truck needed. I appreciated the expediency of the repair and the recommendation of replacing other components that would require replacement.

by Verified Customer November 06, 2014

I feel they are very good mechanics and know their business.

by Verified Customer November 05, 2014

My last visit to Fairway was my last visit. I was overcharged on a repair this last time. I have had other repairs previously and now that I look back on it I was probably cheated then too. I needed an alternator replaced. I was forced to take a top of the line brand and then later found out I paid twice as much for the part than what the shop paid for it. People told me I had gotten ripped off that replacing an alternator should not cost almost $600.00. When I called the owner he admitted he always charges double for all parts they receive. He did give a part of my money back to me ($125.00) but I feel I cannot trust him anymore.

Reply from Fairway Auto Repair – by dale45 January 29, 2015

Teresa,
You are absolutely correct. I am not going to be the cheapest repair shop. We are quality people, selling quality service and parts to keep your car reliable.
You use you car for work, do you really want an cheap alternator installed on your car? If I knew you need the cheapest part I would have declined doing the work.
You called me with a problem, I knew you needed the car repaired quickly so you could continue to go to work. I had the part ready to go by the time you arrived. We got you back on the road before your next appointment.
Quality parts, and a 2 year 30,000 warranty cost more than a price competitive part you find on the internet.
I am disappointed that we cannot help you maintain your car, because you will not allow us to make a fair profit.

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by Verified Customer October 27, 2014

I was very happy with the repair done to my car. I will recommend Fairway Auto Repair to my friends.

by Verified Customer October 21, 2014

We have had excellent service at Fairway, Dale is honest and trustworthy.

by Verified Customer October 15, 2014

They are fair and friendly.

by Verified Customer October 14, 2014

I always feel Fairway Auto employees, are truly about car care & whats needed & not just making money. For example, I took my car in for a scheduled oil change last month. I was informed that, my oil "didn' look dirty" & that I could wait another month, if I chose to do so. I went ahead & rescheduled for the next month. Most places would just change it & not even give you the information.

by Verified Customer October 10, 2014

They found the problem with the car, others could not.

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by Verified Customer October 01, 2014

Very trustworthy and honest.

by Verified Customer September 24, 2014

Excellent service, they know what their doing and always explain what they are going to do. They have always met or come in UNDER their estimate for me. Extremely courteous.

by Verified Customer September 24, 2014

I Never have a problem. They always explain the alternatives.

by Verified Customer September 18, 2014

Customer service and quality of work is excellent.

by Verified Customer September 12, 2014

They looked at my truck and gave me a quote. I sat there for 4 and a half hours while they helped 2 other people who came in without appointments. I left with my quote of $800. When I dropped my truck off to get fixed that Monday, I had to find a ride home. They called me 15 times in 3 hours while I was in school because they set off my alarm and could not figure out how to turn it off! Then they called to say they would need $3700 to fix my truck because the mechanic changed his mind about what parts he could use. No work was done to my truck and they still charged me $100 to do nothing to it!!! I will never go to them again and I tell others not to also. Incredibly disappointed and upset by them. I found another mechanic and it actually cost $480 to fix and took about an hour.

Reply from Fairway Auto Repair – by dale45 January 29, 2015

Allison,
I apologize for the wait, that normally does not happen. I understand your disappointment, I was also disappointed I did not have all the facts before quoting you a price.

We charged you $100 to find the reason your truck did not run right. You knew up front that diagnosing the problem could be $125. So, you did leave our shop with a diagnosis and with it, you were able to go to another shop and have your truck repaired.
I did not realize your truck had 4 catalytic converters, until the day you brought it in to have the repairs done. I should have known that the day we gave you an estimate. I thought it had only 2. I could not buy the other 2 converters to fix the vehicle properly, without buying the factory Ford part.

I am happy you were able to get your truck back on the road less expensively than I quoted. I just could not properly repair the vehicle for the price you were able to get it going for.

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by Verified Customer February 10, 2012

I think there manners were the best I've ever seen at a repair shop. I think Ray is the greatest (I think he's the owner).

by Verified Customer February 09, 2012

I think they were very fair, honest, and up-front about everything. It was done in a timely manner. I was very satisfied.

by Verified Customer February 08, 2012

Excellent customer service - you pay for what you get! Every time I go or call, they know who I am and what my vehicle needs. They recommend different options if I can't afford the repair. They know how long I have been at the shop and what I have done to my car. If they're actually going to fix something, they fix it the first time and they give a courtesy call after to make sure everything is OK. There is no other service like theirs.

by Verified Customer February 06, 2012

He was very knowledgeable and he was very courteous. As an overall experience, it was very good. It was handled well and I was very satisfied. It is an excellent facility to have your car repaired at.

by Verified Customer February 03, 2012

I thought they did a very good job excellent service. recommended the brakes when they need to be done. very happy with them been using them for a few years now. Got right in got oil brakes and windshield wipers done and got out fast. very nice people nice place. Just polite care about car nice people call in for appointment excellent service overall. everyone is very nice very helpful. the location is nice clean it is a very nice experience. wouldn't go anywhere else. very honest what needs to be done. haven't lied to us over the last few years.

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by Verified Customer January 31, 2012

They are very professional. From what I observed, they seem to get along well. They get right down to the job.

by Verified Customer January 30, 2012

They are always fair. They always do a really good job and they are always honest. They are great.

by Verified Customer January 26, 2012

I think they were extremely fair. They keep me in the loop with what's going on with my car. They let me know when I need to replace something so I don't feel pressured. They give me a straight-forward answer when I ask a question. They let me know what's going on - they will let me know when something may need to be replaced and the price of the part.

by Verified Customer January 23, 2012

It was very good. I refer my friends all the time.

by Verified Customer January 05, 2012

They were able to fix a hole in my frame that no one would mess with. I had an elongated hole in my frame where a bolt from the control arm went though and no one else would fix it.

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by Verified Customer December 21, 2011

It was great, and they got the repairs done.

by Verified Customer December 19, 2011

He always explains what the problem is and what he is going to do before starting the repair.

2 verified customers did not leave comments but provided these ratings:
by David, Bill
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