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Express Tune

1655 NW Mall St, Issaquah, WA 98027

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Customer Reviews (2 reviews)

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Express Tune
March 08, 2011

I really hate writing bad reviews, however I feel the need to let people know about this Auto shop. I recently moved to the area and was looking for a place to fix my car. The coils and spark plugs needed to be replaced. I found this shop online, and made arrangements then dropped it off. An hour later the manager called me to tell me what the issue is and the cost to repair. He said to replace 6 coils and 6 spark plugs in a 1999 Lexus would cost 1545.00., thought that sounded too high so I tried to see if he could lower the price and he said he was already doing me a favor, and that he had one of the best rates in the area.
Anyway he had to keep the car over night, during that time I was able to call my old Mechanic in NY and did some online research only to find out that this man was ripping me off, he added a profit of at least 800.00. Ignition coils cost between 89.99 and 120. For one, , he had the nerve to charge me 171.00 for one. That’s robbery, even if you want to make a profit, that was a really big margin, when we called him back and alerted him on the difference, his excuse was he has to pay rent. To cut the story short, we took the car away from him and I am shopping around for another place, I hope no one has to go through this again. Its Auto shops like this, that continue to give mechanics the bad name/impression that they already have. Shops like this should be audited or reported to the better business bureau, it is wrong to rip people off like this!!!
I would never recommend this place to anyone because they act all nice and basically try to rob you. I learnt my lesson the hard way.

If anyone knows a good auto shop in the area please recommend it, thanks

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Express Tune
February 21, 2009

Express tune was recommmended to us about a year ago and we have been very pleased with their work and prices. We have all our oil changed by them. And all other repairs like the air conditioning went out they fixed it leaving us very satisfied. Dan & Jan Clark

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