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Express Auto Service

2201 Jefferson Davis Hwy, Fredericksburg, VA 22401 Map & directions

Call Now: (540) 726-5470

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About Express Auto Service

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
95
Technical Ability (?)
100
Tools & Equipment (?)
96
Customer Service (?)
97
Customer Conveniences (?)
24 months / 24,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Express Auto Service was established in 1992 and has been providing the Fredricksburg community with great customer service and quality dealership level repairs ever since. Our unbiased review verified this RepairPal Certified location has established itself as a well respected & loved member of the community. This team was described to us as friendly, quick, knowledgeable, and professional. Not only does this team do a great job taking care of you, they also are highly qualified to take care of your vehicle as well. The investment has been made in the training, tools and equipment, and the ASE Certified staff that is takes to provide superior service for your modern vehicle. They are able to offer services ranging from quick lube service, advanced programming and computer diagnosis, minor and major mechanical repairs, tires and wheel alignment, as well as your scheduled maintenance services. For your peace of mind they back their work with a 24-month / 24,000 mile warranty. Loaner vehicles, rental cars, local shuttle, Saturday hours, and a waiting area with wireless Internet are available for your convenience.

Message from the Shop

Express Auto Service's goal is to educate all customers about the importance of a preventative approach to auto repair, a proven way to save thousands of dollars over the life of each vehicle in a household. Dan and his staff carry that education beyond preventative services, too, and strive to make sure that every customer makes an informed decision about their car's repairs.

Whether your vehicle is in need of repairs or scheduled maintenance, Express Auto Service is the best place to come for quality, service, integrity and prices that will get you back on the road, quickly and affordably.

Express Auto Service provides services for all makes and models, both import and domestic. Express Auto Service is proud to use cutting edge diagnostics tools. When used in conjunction with our up-to-date information systems and constant training and certification, we're able to pinpoint both drivability and electrical system failures in the most cost-effective manner possible.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Hybrid/Electric Muffler & Exhaust Oil Change & Lube Scheduled Maintenance
Service & Repair Smog/Emissions Testing Timing Belts Tire Sales/Repair
Transmission Repair

Amenities

AAA Member Discount Child Friendly Coffee Early Bird Dropoff
Financing Heated Waiting Room Loaner Car Open Saturday
Open Weekends Parts/Accessories Rental Car Service Guarantee
Shuttle Wireless Internet

Customer Reviews 28 verified reviews

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Express Auto Service
Verified Customer

They are great.

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Express Auto Service
Verified Customer
Express Auto Service
Verified Customer

Friendly and quick service.

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Express Auto Service
Verified Customer

I have been there two times for emission tests on the recommendation of two different dealers and have been more than satisfied each time. They are fast and efficient and reasonably priced.

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Express Auto Service
Verified Customer

They take great care of me and my car.

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Express Auto Service
Verified Customer

Very pleasant people, I did not have to want long.

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Express Auto Service
Verified Customer

They always provide excellent service.

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Express Auto Service
Verified Customer

Honest, excellent work.

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Express Auto Service
Verified Customer

Courteous and fast service.

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Express Auto Service
Verified Customer

Good service and friendly staff.

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Express Auto Service
Verified Customer

Long history of having my vehicles well serviced at Express auto service.

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Express Auto Service
Verified Customer

I trust them.

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Express Auto Service
Verified Customer

I needed emissions on my truck. Tag renewal time & didn't know. I called them late in the evening & they still got me in & done faster than estimated time without attitude. Nice place. Nice people.Hard to find that anymore.

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Express Auto Service
Verified Customer

Prompt service. Great attention to detail.

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Express Auto Service
Verified Customer

Always get the best service. I trust them completely.

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Express Auto Service
Verified Customer

Good service, good prices, courteous and knowledgeable staff.

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Express Auto Service
Verified Customer

Great service and friendly staff.

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Express Auto Service
Verified Customer

Good service, they found the real reason for why my car was broken something that the dealer didn't find.

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Express Auto Service
Verified Customer

Friendly, prompt service.

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Express Auto Service
Verified Customer

I feel I dealt with very professional people.

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Express Auto Service
Verified Customer

I have been a customer for past 14 years and have always experienced professional and excellent auto care and customer service.

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Express Auto Service
Verified Customer

I've been using them for years and have been always satisfied with them.

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Express Auto Service
Verified Customer

I have been very pleased with the service that I have received.

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Express Auto Service
Verified Customer

Prompt, courteous, knowledgeable.

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Express Auto Service
Verified Customer

I trust them, the work performed is good, convenience.

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Express Auto Service
Verified Customer

Service is fast; waiting area comfortable; techs provide cursory explanation; sometimes technical recommendations are marginally/minimally correct and sometimes incorrect; also additional useful information could be provided that is not, such as when an inspection is performed if it appears that service will be required prior to next inspection, it would be good to highlight this.

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Express Auto Service
Verified Customer

Great, friendly service.

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Express Auto Service
Verified Customer

I have been taking my car to Express Auto for many years and have always found the service, knowledge and personnel exceptional. Dan Ritchie is a man of integrity and runs his business that way. I always trust the judgement of the technicians and have been very satisfied with their work.

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RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon:8:00am to 6:00pm
Tue:8:00am to 6:00pm
Wed:8:00am to 6:00pm
Thu:8:00am to 8:00pm
Fri:8:00am to 6:00pm
Sat:8:00am to 4:00pm
Sun:CLOSED
Call Now:

(540) 726-5470

Auto Repair Experience

  1. Dan Ritchie, Owner
  2. Andrew Kean, Shop Foreman, Service Manager
  3. 11 Auto Repair Mechanics on Staff
  4. 5 ASE Certified Auto Technicians
  5. 200 Years of Experience