Express Auto Service

✓ RepairPal Certified
lorilkean@gmail.com
2201 Jefferson Davis Hwy
Fredericksburg, VA 22401 USA
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OPEN NOW
T
8:00am to 6:00pm
OPEN NOW
F
8:00am to 6:00pm
T
8:00am to 6:00pm
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8:00am to 4:00pm
W
8:00am to 6:00pm
Su
Closed
Th
8:00am to 6:00pm
M
8:00am to 6:00pm
Call now:
(540) 773-2253
39 Verified Reviews

Auto Repair Experience

  • Dan Ritchie, Owner
  • Andrew Kean, Shop Foreman, Service Manager
  • Established 1992
  • 11 Auto Repair Mechanics on Staff
  • 5 ASE Certified Auto Technicians
  • 200 Years of Car Repair Experience
RepairPal Scorecard

Express Auto Service was established in 1992 and has been providing the Fredricksburg community with great customer service and quality dealership level repairs ever since. Our unbiased review verified this RepairPal Certified location has established itself as a well respected & loved member of the community. This team was described to us as friendly, quick, knowledgeable, and professional. Not only does this team do a great job taking care of you, they also are highly qualified to take care of your vehicle as well. The investment has been made in the training, tools and equipment, and the ASE Certified staff that is takes to provide superior service for your modern vehicle. They are able to offer services ranging from quick lube service, advanced programming and computer diagnosis, minor and major mechanical repairs, tires and wheel alignment, as well as your scheduled maintenance services. For your peace of mind they back their work with a 24-month / 24,000 mile warranty. Loaner vehicles, rental cars, local shuttle, Saturday hours, and a waiting area with wireless Internet are available for your convenience.

Details

Auto Repair Experience

  • Dan Ritchie, Owner
  • Andrew Kean, Shop Foreman, Service Manager
  • Established 1992
  • 11 Auto Repair Mechanics on Staff
  • 5 ASE Certified Auto Technicians
  • 200 Years of Car Repair Experience

Specialties

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair

Amenities

  • AAA Member Discount
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Heated Waiting Room
  • Loaner Car
  • Open Saturday
  • Open Weekends
  • Parts/Accessories
  • Rental Car
  • Service Guarantee
  • Shuttle
  • Wireless Internet

Affiliations

  • ASE Blue Seal
  • NAPA
  • TECH-NET
  • iATN

Message from the Shop

Express Auto Service's goal is to educate all customers about the importance of a preventative approach to auto repair, a proven way to save thousands of dollars over the life of each vehicle in a household. Dan and his staff carry that education beyond preventative services, too, and strive to make sure that every customer makes an informed decision about their car's repairs.

Whether your vehicle is in need of repairs or scheduled maintenance, Express Auto Service is the best place to come for quality, service, integrity and prices that will get you back on the road, quickly and affordably.

Express Auto Service provides services for all makes and models, both import and domestic. Express Auto Service is proud to use cutting edge diagnostics tools. When used in conjunction with our up-to-date information systems and constant training and certification, we're able to pinpoint both drivability and electrical system failures in the most cost-effective manner possible.

Makes We Serve

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Reviews

Overall Rating

39 Verified Reviews
by - Verified Customer October 03, 2016

Fast and friendly service.

by - Verified Customer October 01, 2016

Fine.

by - Verified Customer September 30, 2016

I have been to many other service places and Express is by far the best!

by - Verified Customer September 30, 2016

Very professional and helpful.

by September 30, 2016

Friendly and fast.

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by - Verified Customer September 30, 2016

After doing a safety and emissions check on my vehicle, Auto Express contacted me with a laundry list of things that needed repair. I gave my okay on some, but not all the repairs and was given a total of $453. The next day I received a phone message stating my car repairs were done and I could call them. I instead arrived to pick up my car where I was given a total of $639. They stated they had already done one of the the repairs prior to calling me about all the necessary repairs. The person I was dealing with "helped me out" by removing the labor costs from them unapproved repairs. Since when did mitigating or trying to fix an error equate to "helping me out"?

by - Verified Customer September 29, 2016

Always great. Friendly, informative, and fast!

by - Verified Customer September 28, 2016

Quick service, courteous and friendly staff, and they were willing to work around my changing schedule.

by - Verified Customer September 28, 2016

I had come in for an oil change and they filled my window washer fluid and I had asked them not to as I have a specific kind I like to use. When I got into the car they had filled up the fluid and when I used it on my window it gelled up on my window to the point I could not see out of it when I called the guy on the phone, he was really rude to me telling me it's my fault . I was calling to ask how to get the gel off.

by - Verified Customer September 27, 2016

Quick service.

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by - Verified Customer September 26, 2016

Very friendly and their waiting area is extremely homely and inviting.

by - Verified Customer August 26, 2014

I have been there two times for emission tests on the recommendation of two different dealers and have been more than satisfied each time. They are fast and efficient and reasonably priced.

by August 25, 2014

OK

by - Verified Customer August 23, 2014

I've been using them for years and have been always satisfied with them.

by August 22, 2014

Friendly, prompt service.

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by - Verified Customer August 22, 2014

Service is fast; waiting area comfortable; techs provide cursory explanation; sometimes technical recommendations are marginally/minimally correct and sometimes incorrect; also additional useful information could be provided that is not, such as when an inspection is performed if it appears that service will be required prior to next inspection, it would be good to highlight this.

by - Verified Customer August 21, 2014

Very pleasant people, I did not have to want long.

by - Verified Customer August 21, 2014

They always provide excellent service.

by - Verified Customer August 21, 2014

I feel I dealt with very professional people.

by - Verified Customer August 21, 2014

I have been very pleased with the service that I have received.

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by - Verified Customer August 21, 2014

I trust them, the work performed is good, convenience.

by - Verified Customer August 20, 2014

I have been a customer for past 14 years and have always experienced professional and excellent auto care and customer service.

by - Verified Customer August 20, 2014

Prompt, courteous, knowledgeable.

by August 19, 2014

Good service, good prices, courteous and knowledgeable staff.

by - Verified Customer August 19, 2014

Good service and friendly staff.

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by - Verified Customer August 16, 2014

They are great.

by - Verified Customer August 14, 2014

Friendly and quick service.

by - Verified Customer August 12, 2014

Courteous and fast service.

by - Verified Customer August 11, 2014

I have been taking my car to Express Auto for many years and have always found the service, knowledge and personnel exceptional. Dan Ritchie is a man of integrity and runs his business that way. I always trust the judgement of the technicians and have been very satisfied with their work.

by - Verified Customer August 09, 2014

Good service, they found the real reason for why my car was broken something that the dealer didn't find.

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by - Verified Customer August 07, 2014

Always get the best service. I trust them completely.

by August 07, 2014

Long history of having my vehicles well serviced at Express auto service.

by - Verified Customer August 06, 2014

They take great care of me and my car.

by - Verified Customer August 04, 2014

Prompt service. Great attention to detail.

by August 04, 2014

Great, friendly service.

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by - Verified Customer August 02, 2014

Honest, excellent work.

by - Verified Customer July 26, 2014

I trust them.

by - Verified Customer July 24, 2014

I needed emissions on my truck. Tag renewal time & didn't know. I called them late in the evening & they still got me in & done faster than estimated time without attitude. Nice place. Nice people.Hard to find that anymore.

by - Verified Customer July 19, 2014

Great service and friendly staff.

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