Express Auto Service was established in 1992 and has been providing the Fredricksburg community with great customer service and quality dealership level repairs ever since. Our unbiased review verified this RepairPal Certified location has established itself as a well respected & loved member of the community. This team was described to us as friendly, quick, knowledgeable, and professional. Not only does this team do a great job taking care of you, they also are highly qualified to take care of your vehicle as well. The investment has been made in the training, tools and equipment, and the ASE Certified staff that is takes to provide superior service for your modern vehicle. They are able to offer services ranging from quick lube service, advanced programming and computer diagnosis, minor and major mechanical repairs, tires and wheel alignment, as well as your scheduled maintenance services. For your peace of mind they back their work with a 24-month / 24,000 mile warranty. Loaner vehicles, rental cars, local shuttle, Saturday hours, and a waiting area with wireless Internet are available for your convenience.
Express Auto Service
Fredericksburg, VA 22401 USA
Auto Repair Experience
- Dan Ritchie, Owner
- Andrew Kean, Shop Foreman, Service Manager
- Established 1992
- 11 Auto Repair Mechanics on Staff
- 5 ASE Certified Auto Technicians
- 200 Years of Car Repair Experience
- Check Engine Light
- Muffler & Exhaust
- Oil Change & Lube
- Scheduled Maintenance
- Service & Repair
- Smog/Emissions Testing
- Timing Belts
- Tire Sales/Repair
- Transmission Repair
- AAA Member Discount
- Child Friendly
- Early Bird Dropoff
- Heated Waiting Room
- Loaner Car
- Open Saturday
- Open Weekends
- Rental Car
- Service Guarantee
- Wireless Internet
Makes We Serve
- Land Rover
Love going here. I've been coming for five years and I wouldn't take my vehicle to any other place.
Just had an emissions test done. All good!
Walk-in for an emissions test. My car was completed sooner than expected. It took a few extra minutes to check out because one person was doing service writing and checkout in two different places. No repairs were required to pass. I am a repeat customer with multiple vehicles and this was the shortest visit for an emission test I've ever had with Express Auto.
This was my first experience at Express Auto and I was very pleased from the initial estimate to the completion of the work.
Satisfied with work.
My favorite repair facility.
Great service, without the pressure sales pitch to sell more services than needed!
Everyone was very professional and courteous.
The customer service was great. The attendant complimented my daughter and made her feel so special. Thanks!
Service went fast this time. I have had prior experiences that were lengthy.
My car was ready so fast I wasn't ready to pick it up yet.
Quick service on emissions testing.
We were pleased. The work was completed quickly and right.
I always bring my car's to Express Auto. They are honest and I never feel like I'm being taken advantage of. I like the family waiting area because it has stuff to keep my kids busy while my car is being serviced.
This is the best place to come for your state inspection! They are always polite, respectable, reasonably priced, and quick. I will definitely recommend them to friends!
In and out very quickly for a safety inspection. I appreciate the speedy service.
Great! They fit me in.
All of the staff is extremely friendly. Roger is outstanding! Great place, great service!
I am a regular customer and went in for an oil change. Everything was satisfactory.
I came in for replacement of front brakes and an inspection. Was told that it wouldn't pass inspection because one strut was leaking oil. After all the repairs were made, It passed inspection. I was told that the timing belt should be replaced as it was 30,000 over the recommended replacement mileage. I will have that done soon.
Another great experience at Express Auto!
Everyone was very respectful and helpful. The work was done in a timely manner and I was very satisfied with the service I received.
They didn't have my brake pads in stock so I had to wait a bit. The waiting room is comfortable so the wait wasn't terrible.
The ladies working the front desk were very helpful and quick to respond. The place was clean and service was quick.
Work done efficiently and quickly.
Roger and the rest of the staff have always been courteous and professional, and have always provided a correct diagnosis. I having seven vehicles so it means a lot to me to have a vehicle service I can trust.
I have used Express Auto Service for all service and repair on my 2006 Mercedes for the last 6 yrs. I trust they have always been honest with me.
Always great service.
I am always treated as if I am a preferred customer. It is always a pleasure doing business with them. Warranty work is always performed when necessary, no questions asked. I am very pleased with their service.
Easy to do business with this team. Provided no cost loaner while work being done for my convenience. Overall excellent.
Respectable staff and excellent work on my car! Very detailed oriented.
They listened when no other service center would listen to me. Their work exceeds expectations. I will never trust my car to any other service center.
Super fast and professional.
It was a very delightful experience for a first time customer. The customer service was top notch, no pressuring, just excellent service from beginning to end!
One price quote led to a higher price quote. Surprisingly, this was for something the shop knew I needed. The price literally doubled, not cool.
This is a good operation. Express Auto goes the extra mile for me when I need them to. I have always been pleased with their work.
Always a pleasant experience.
Excellent service, quick, and respectful.
Excellent shop and staff. Also, thanks for the coffee, water, and snacks. Greatly appreciated!
Awesome customer service!
Everything was great.
Staff was friendly and professional. They are fast and have nice comfortable waiting area.
Good service; they do what they say they are going to do.
I am okay with a general 'inspection' of the vehicle to identify necessary work. Looking for leaks that aren't there (power steering hose) and pulling the air cleaner apart to inspect are unnecessary. This is especially true when the customer is waiting on work to be performed and delays the completion of work requested to be performed.
Always fast, friendly and efficient.
I stopped by without an appointment when I noticed that my windshield wipers needed to be replaced. Within thirty minutes and at a minimal fee, the work was completed.
The service advisor was very knowledgeable.
Love this shop. Fair and reliable!
Excellent service each and every time!
Pre purchase inspection missed a tire pressure warning light and a large gash on the exterior. Email from me to staff asking if the rest of the inspection report (claiming no damages) could be trusted went unanswered.
Great service as usual.
I took my car in to have some repairs made. They offered me a loaner car, which was nice. However, I did not need a car, so they gave me a ride home and came and got me when the work was finished. They were polite, friendly, and courteous the entire time. A week later, my check engine light came on, so I took my car back to the shop (a totally different issue). They looked at the car, reset the check engine light, and advised me they found nothing and to boring it back if the light comes on again. There was no charge for this check and reset. They stand behind their work, are professional and courteous, and do a great job. That's why the customer dealer I bought a car from recommended them to me.
Roger was very professional in assisting me with my extended warranty on my 2012 Chevy and saving me a large amount of out of pocket money.
Took my 2014 Toyota Camry there for the 1st time. Dropped in w/no apt. They had me in and out in a timely manner for an oil change/tire rotation. Plan to go back soon to diagnose noise coming from left front side.
Always professional and reasonable.
Kind, professional, timely, well priced!
Great service as always.
Express Auto is a shop that I use regularly with my vehicle and my daughter's vehicle with satisfaction on all the work I had done.
I was scheduled to have the 11,000 mile check done on my car but had to make a trip to PA before the appointment. I decided to stop in on my way to have the oil checked. They told me they would change my oil and have me on my way within twenty minutes rather than adding oil only to have it changed later in the week and at my expense. I always appreciate their honesty, especially since I am a woman. I never feel they have taken advantage of me. Thank you for your honesty!
As always, Express Auto properly diagnosed the issues and fixed them at a reasonable cost.
This shop is very professional. I have been dealing with them for several years, about four years now, and they have always treated me with respect and professionalism. That is why I am a repeat customer.
As usual, excellent service from diagnosis to remediation of problems.
I needed a fast service check and oil change before leaving town and Express Auto Service did all that I asked on time.
More of the prompt professional care.
All repairs done correctly. Car clean when returned to me.
They are always helpful and honest.
Just the best customer service around. That and the vehicle work is pretty darn good too.
Express is professional and friendly.
I was very please with the service and emissions.
Excellent service as always!
My car was finished really quick which is greatly appreciated!
Have been bringing my vehicles to Express Auto for many years. Very satisfied. Currently have 4 vehicles which I bring in.
I was absolutely delighted--from the quick response to my online request for an appointment, the prompt friendly service (especially for the comments/report with reference to the Subaru service manual), to the cost and followup!! Very impressive!! Definitely will return and will recommend to friends. Great experience!
Used coupon and got inspection for free!
I always get great service and Roger and staff are A1. Trust is everything in your business.
Clear communication as always.
Express Auto is the best shop in the area.
Great place. Go here!
I know I can trust these folks to tell me the truth. They gave me options and a fair price.
Great service as usual.
Service writers are first class.
Oil changed in a timely manner.
Great service and communication.
Always a pleasure bringing my vehicle to Express!
So helpful and put my mind at ease! Thank you for quality work at a good price.
I've been using your shop for the last 16 years. I wouldn't come back if you didn't do a great job.
I took my vehicle to the Ford Dealership for an estimate of work that needed to be done. I got a very exaggerated list of problems and a inflated estimate to repair. Express explained the scope of work to me very clearly and the work I needed to have done and did not try to sell me on unnecessary repairs. I felt Express's price was very fair and customer service was excellent! I will be back and I will send my family and friends as well.
Everything was as expected - well done! I have always received great work, attention and value. Keep up the good work. Really like the radio ad message. The whole country needs to get in step with that kind of message.
We always have good experiences here. We appreciate the friendly service, the free coffee and water, and the welcoming atmosphere. We will continue to recommend Express Auto to all our friends and acquaintances.
Good service. Everything explained to me.
Great work and professionalism!
Express Auto services all of our vehicles. It took us many years to find a shop we trust to do good work for a fair price, and we feel Express Auto has done just that. Andy, Roger and Lori are always accommodating in working us in and getting our vehicles back on the road as soon as possible. Hands down best auto repair shop around.
They are always awesome to work with!
Great customer service all the way around.
Very good service.
Always pleasant and I feel good when I leave knowing they fixed my car.
Great to have a place that can take care of my automobile service.
When I need great diagnostic work done, this is always my first choice of shops.
We wouldn't use any other repair shop.
Express auto has been taking car of my vehicles for over 10 years. They have earned my trust.
Was pleased with the work.
Courteous, friendly and quick.
Job well done.
I've been coming there for the past 6 months and will continue due to the friendly workers. The workers behind the counter take the time to explain and make sure they do a thorough job on all the repair jobs I have requested. They also make recommendations.
Had a oil change done. It took less then 30 minutes and they looked pretty busy that day.
They were very helpful and accommodating. They fixed not only our car but our visiting son's car as well.
Great service, great people.
They are nice.
Price varied from quote to actual work. Was told work would take 2 hrs, but it took almost 5 hrs and no one gave updates.
Fast and friendly service.
I have been to many other service places and Express is by far the best!
Very professional and helpful.
Friendly and fast.
After doing a safety and emissions check on my vehicle, Auto Express contacted me with a laundry list of things that needed repair. I gave my okay on some, but not all the repairs and was given a total of $453. The next day I received a phone message stating my car repairs were done and I could call them. I instead arrived to pick up my car where I was given a total of $639. They stated they had already done one of the the repairs prior to calling me about all the necessary repairs. The person I was dealing with "helped me out" by removing the labor costs from them unapproved repairs. Since when did mitigating or trying to fix an error equate to "helping me out"?
Always great. Friendly, informative, and fast!
Quick service, courteous and friendly staff, and they were willing to work around my changing schedule.
I had come in for an oil change and they filled my window washer fluid and I had asked them not to as I have a specific kind I like to use. When I got into the car they had filled up the fluid and when I used it on my window it gelled up on my window to the point I could not see out of it when I called the guy on the phone, he was really rude to me telling me it's my fault . I was calling to ask how to get the gel off.
Very friendly and their waiting area is extremely homely and inviting.
I have been there two times for emission tests on the recommendation of two different dealers and have been more than satisfied each time. They are fast and efficient and reasonably priced.
I've been using them for years and have been always satisfied with them.
Friendly, prompt service.
Service is fast; waiting area comfortable; techs provide cursory explanation; sometimes technical recommendations are marginally/minimally correct and sometimes incorrect; also additional useful information could be provided that is not, such as when an inspection is performed if it appears that service will be required prior to next inspection, it would be good to highlight this.
Very pleasant people, I did not have to want long.
They always provide excellent service.
I feel I dealt with very professional people.
I have been very pleased with the service that I have received.
I trust them, the work performed is good, convenience.
I have been a customer for past 14 years and have always experienced professional and excellent auto care and customer service.
Prompt, courteous, knowledgeable.
Good service, good prices, courteous and knowledgeable staff.
Good service and friendly staff.
They are great.
Friendly and quick service.
Courteous and fast service.
I have been taking my car to Express Auto for many years and have always found the service, knowledge and personnel exceptional. Dan Ritchie is a man of integrity and runs his business that way. I always trust the judgement of the technicians and have been very satisfied with their work.
Good service, they found the real reason for why my car was broken something that the dealer didn't find.
Always get the best service. I trust them completely.
Long history of having my vehicles well serviced at Express auto service.
They take great care of me and my car.
Prompt service. Great attention to detail.
Great, friendly service.
Honest, excellent work.
I trust them.
I needed emissions on my truck. Tag renewal time & didn't know. I called them late in the evening & they still got me in & done faster than estimated time without attitude. Nice place. Nice people.Hard to find that anymore.
Great service and friendly staff.
- High quality repair
- Guaranteed fair prices
- Real, verified reviews
- Current expert training
- Warranty on repairs
- Great customer service