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European Specialists

370 East Main Street, Branford, CT 06405 Map & directions

Call Now: (203) 920-4220

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About European Specialists

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
95
Technical Ability (?)
100
Tools & Equipment (?)
94
Customer Service (?)
98
Customer Conveniences (?)
24 months / 24,000 miles
Parts & Labor Warranty (?)

Assessment Summary

European Specialists is a highly qualified repair facility that specializes in European vehicle service. They have dealership level automotive tools and computer diagnostic equipment. This RepairPal Certified shop features a staff of professionals who are committed to attending some of the best ongoing training available in the industry. This commitment also extends to serving the customer, they do this by providing a 24-month / 24,000-mile warranty, offering local shuttle service, rental vehicles, early bird drop off, and a clean comfortable waiting area with wireless Internet for your convenience. European Specialist is able to take care of a very wide range of mechanical problems, including advanced programing and diagnosis. Established in 2003 by John Lear this certified shop is an excellent choice for your vehicle needs, as they also service many Asian and Domestic vehicles as well.

Message from the Shop

24 Months/ 24,000 miles on repairs
exc. wear items / and very few OES dealer parts

Auto Makes We Service

Acura Audi BMW
Cadillac Chevrolet Dodge
Ford GMC Honda
Hummer Infiniti Jaguar
Jeep Land Rover Lexus
Mercedes-Benz Mini Porsche
Saab Scion Smart
Subaru Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Classic Car Repair/Restoration
Collision Repair & Paint Diagnosis Hybrid/Electric Muffler & Exhaust
Oil Change & Lube Scheduled Maintenance Service & Repair Timing Belts
Tire Sales/Repair Transmission Repair

Amenities

Child Friendly Coffee Early Bird Dropoff Extended/Evening Hours
Gas/Diesel Heated Waiting Room Loaner Car Parts/Accessories
Rental Car Se Habla Espanol Service Guarantee Shopping Nearby
Shuttle Warranty Accepted Wireless Internet

Customer Reviews 26 verified reviews

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European Specialists
Verified Customer
October 26, 2013

Their customer service is excellent! They provided me a loaner until they figured out the problem with my car. The front desk people are so friendly!

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European Specialists
Verified Customer
October 25, 2013

Excellent service/value.

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European Specialists
Verified Customer
October 25, 2013

Great service.

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European Specialists
Verified Customer
October 25, 2013

They were honest.

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Reply from European Specialists -  Angela at European SpecialistsNovember 05, 2013 22:07

Thank you , Its the only way to run a business

European Specialists
Verified Customer
October 23, 2013

Have been using them for more than 4 years. Service/repairs are always done properly and charges are very reasonable.

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European Specialists
Verified Customer
October 21, 2013

Good reliable fast service.

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European Specialists
Verified Customer
October 21, 2013

They get me in right away; assess what problems (unknown to me) my car might be having, discuss options with me, and fix things well and quickly.

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European Specialists
Verified Customer
October 18, 2013

Fast and cost effective service.

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European Specialists
Verified Customer
October 17, 2013

Everything went smoothly, very nice people.

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European Specialists
Verified Customer
October 15, 2013

Good service.

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European Specialists
Verified Customer
October 10, 2013

Great service, fair pricing, close attention.

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European Specialists
Verified Customer
October 08, 2013

Knowledgable technicians, they get he job done right first time, work is performed on time, valet service to work.

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European Specialists
Verified Customer
October 07, 2013

Excellent service and attention to detail.

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European Specialists
Verified Customer
October 04, 2013

Service was exellent , no complaints at all!

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European Specialists
Verified Customer
October 04, 2013

They fixed a probled that I was told couldn't be fixed!!

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Reply from European Specialists -  Angela at European SpecialistsNovember 05, 2013 22:11

Any problem can be fix , we first though it would take too long , but was able to get it in the time allowed, glad we could help

European Specialists
Verified Customer
October 04, 2013

Honest information Quality service.

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European Specialists
Verified Customer
October 01, 2013

They did the work that was needed, but not the work that wasn't needed. However, they provided good recommendation for what to look for in the future.

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European Specialists
Verified Customer
September 27, 2013

Fixed 2 lights without an appointment in ten minutes on a Friday.

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European Specialists
Verified Customer
September 24, 2013

They were very prompt in their service. Great customer service, very friendly and informative. Everyone I spoke to was very pleasant and I felt that my car was very well taken care of.

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European Specialists
Verified Customer
September 24, 2013

I was very happy with the service.

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European Specialists
Verified Customer
September 20, 2013

Excellent service. Staff know BMW's. Good people.

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European Specialists
Verified Customer
September 19, 2013

Very helpful and honest.

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European Specialists
Verified Customer
September 18, 2013

They know my car and recommended work that would have been scheduled in another 10k miles but saved me money by including it in the service I went in for because they would have had to undo a bunch of the scheduled service to complete this other component.

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European Specialists
Verified Customer
September 17, 2013

They are good.

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European Specialists
Verified Customer
October 18, 2013

Quoted one price, but bill was much higher.

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Reply from European Specialists -  Angela at European SpecialistsNovember 05, 2013 21:54

Sometimes thing beyond are control happens when working on older vehicles, we alway call for approval before work is done. If you get a chance give me a call and I can review your Invoice and see if there anything I can do for you. John 203 481 8299

European Specialists
Verified Customer
September 25, 2013

Was told that I needed rear brakes and brought my vehicle else where for a second opinion and was told rear brakes are fine for now. Also $815 to replace muffler, other place replaced area of muffler that needed attention; cost $186.

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Reply from European Specialists -  Angela at European SpecialistsNovember 05, 2013 22:06

Please give me call , we cant seem to match your claim up with any customer , Brake are suggested by measuring all 4 pads and rotor thickness and are recorded. As far as the exhaust we perfer the proper factory parts rather than patching in pieces , which could be cheaper at first but hiders performance and reliability ,we only do its the proper way . The rotten tatse of poor quality lingers on long after the sweetest of a lower price.

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RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:7:30am to 5:30pm
Call Now:

(203) 920-4220

Auto Repair Experience

  1. John Lear , Owner
  2. Established 2003
  3. 5 Auto Repair Mechanics on Staff
  4. 1 ASE Certified Auto Technicians
  5. 90 Years of Car Repair Experience