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European Motor Cars

(702) 475-5127
125 Verified Reviews
service@emcnv.com

HOURS
07:30
18:00
http://purl.org/goodrelations/v1#Monday
07:30
18:00
http://purl.org/goodrelations/v1#Tuesday
07:30
18:00
http://purl.org/goodrelations/v1#Wednesday
07:30
18:00
http://purl.org/goodrelations/v1#Thursday
07:30
18:00
http://purl.org/goodrelations/v1#Friday
08:00
14:00
http://purl.org/goodrelations/v1#Saturday
Su
Closed
M
7:30am to 6:00pm
T
7:30am to 6:00pm
W
7:30am to 6:00pm
Th
7:30am to 6:00pm
F
7:30am to 6:00pm
S
8:00am to 2:00pm

ADDRESS

3440 Spring Mountain Rd
Las Vegas, NV 89102 USA

AUTO REPAIR EXPERIENCE

  • Shelina Dunphy, Manager
  • Established 1996
  • 5 Auto Repair Mechanics on Staff
  • 1 ASE Master Auto Technicians
  • 105 Years of Car Repair Experience

European Motor Cars Reviews

OVERALL RATING

125 Verified Reviews
5 stars
(93)
4 stars
(26)
3 stars
(2)
2 stars
(1)
1 star
(3)
by - Verified Customer April 17, 2017

No issues, repairs done, vehicle delivered at date/time stated.

by - Verified Customer April 17, 2017

Very helpful.

by - Verified Customer April 10, 2017

Mike was great to work with.

by - Verified Customer April 10, 2017

EMC Eric is always helpful & professional. Great to work with!

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by - Verified Customer April 05, 2017

Professional and very experienced. Great customer service!

by - Verified Customer April 04, 2017

Eric and Shelina are fantastic! The only place my cars get serviced. Best in town! Beats BMW dealership hands down.

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by - Verified Customer March 30, 2017

All went well with repairs. Car wash was not as good as before. But I am very picky about how the car looks.

by - Verified Customer March 30, 2017

Very satisfied with the work done.

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by - Verified Customer March 30, 2017

Good.

by - Verified Customer March 28, 2017

Thank you!

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by - Verified Customer March 24, 2017

Everyone was professional and explained the work that was to be preformed. Very satisfied with my experience.

by - Verified Customer March 23, 2017

I'm very happy with European Motor Cars and happy I found them years ago. They do good work and are fair. -Yoli Oram

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by - Verified Customer March 23, 2017

This shop is very good. Best experience in town!

by - Verified Customer March 20, 2017

Great staff and excellent service.

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by - Verified Customer March 19, 2017

Shop was good.

by - Verified Customer March 15, 2017

Excellent service, as always.

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by - Verified Customer March 14, 2017

Courteous, respectful and job was well done.

by - Verified Customer March 13, 2017

Okay.

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by - Verified Customer March 13, 2017

Excellent.

by - Verified Customer March 13, 2017

They analyzed my car and gave me a layman's explanation of what was wrong with my car and how they could fix it. I was satisfied with the service.

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by - Verified Customer March 12, 2017

Great work and they washed my car and made it look like new. It was great service. Thank you Shelina, you are awesome and I will definitely return and recommend European Motors to all my friends. Thanks again.

by - Verified Customer March 05, 2017

Great service, done in timely fashion.

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by - Verified Customer March 02, 2017

Always happy with the service at European Motor Cars.

by - Verified Customer February 28, 2017

I love European Motor Cars. Great customer service.

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by - Verified Customer February 21, 2017

Very satisfied with what I had done.

by - Verified Customer February 20, 2017

Good customer service. Love the coffee machine in the waiting room.

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by - Verified Customer February 16, 2017

I have always received courteous speedy service. Everyone is always very friendly.

by - Verified Customer February 16, 2017

Keep up the excellent work and I shall keep coming back.

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by - Verified Customer February 13, 2017

Was great, I'll be back for sure.

by - Verified Customer February 10, 2017

The team at EMC are very helpful, friendly and care for your car as if its their own.

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by - Verified Customer February 08, 2017

great as always.

by - Verified Customer February 07, 2017

Was disheartened because the pricing for repairs was identical to the Mercedes dealership repair shop. Was quoted $768. for replacing the thermostat. I went to dealership and bought the thermostat for $255. ,paying retail and had someone do the labor for $40. That means you were charging me $468.00 for labor alone.
I was also charged $99. for diagnosing and I had the service A done. Feel like you are right on par with dealership prices and was told I would save a ton of money. Also quote for mount replacement was identical to dealership, where I would at least get a loaner car.

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by - Verified Customer February 07, 2017

Great job and well done on my car and my daughters car and the pricing was fair.

by - Verified Customer February 06, 2017

Excellent overall, highly recommend.

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by - Verified Customer February 05, 2017

Good service, will come again.

by - Verified Customer February 05, 2017

Thank you.

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by - Verified Customer February 05, 2017

Wonderful as always.

by - Verified Customer February 05, 2017

They were kind and professional.

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by - Verified Customer February 03, 2017

Great service. Been visiting this shop for 4 years.

by - Verified Customer February 02, 2017

Fixed properly and ready on time, excellent service.

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by - Verified Customer February 02, 2017

I'm a happy customer.

by - Verified Customer February 02, 2017

I received a fair price and excellent customer service.

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by - Verified Customer February 01, 2017

I always feel comfortable when I take my car here.

by - Verified Customer January 30, 2017

European Motor Cars went above and beyond w/fixing my vehicle and providing fantastic customer service!

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by - Verified Customer January 26, 2017

I was very impressed with how I was treated at EMC. Other shops need to take notes of how to conduct their business.

by - Verified Customer January 25, 2017

Well trained service team, nice lounge and friendly service. Worked me in for service the same day, I feel their service is second to none

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by - Verified Customer January 25, 2017

Did a thorough inspection of a pre-owned car.

by - Verified Customer January 24, 2017

Awesome.

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by - Verified Customer January 23, 2017

Very pleased, excellent service.

by - Verified Customer January 20, 2017

Awesome Customer Service!

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by - Verified Customer January 20, 2017

Always good, I look forward to my warranty expiring just so I do not have to go back to the dealer.

by - Verified Customer January 19, 2017

Great experience!

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by - Verified Customer January 17, 2017

The shop is always clean, employees are always courteous, the workmanship is always done correctly. Never have had to take the car back to them. Highly reccomend!

by - Verified Customer January 16, 2017

I was really impressed that I received an e-mail stating repair costs (which included pictures) asking how I would like to proceed. I learn a lot about my car from the staff. I ride into work after dropping off my car was very convieneant. I will be back!

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by - Verified Customer January 16, 2017

4th time I have taken my car to them and have never had a issue with their work. Shelina makes you feel very comfortable and will let you know what repairs are priority.

by - Verified Customer January 12, 2017

Well done!

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by - Verified Customer January 12, 2017

Personalized Service!

by - Verified Customer January 11, 2017

No follow through, still waiting for someone to remedy my complaint.

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by - Verified Customer January 10, 2017

Great customer service. No pressure when reviewing additional items that may need to be fixed in the near future.

by - Verified Customer January 05, 2017

Family owned shop, great service. Stand behind their work with guarantees. Drop your car off they take you to work!

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by - Verified Customer January 04, 2017

I've been taking my cars to them for 15 plus years, need I say more?!

by - Verified Customer January 02, 2017

Oil change.

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by - Verified Customer December 29, 2016

Excellent in every way.

by - Verified Customer December 27, 2016

I am bad with names but the woman who runs the shop is always nice.

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by - Verified Customer December 26, 2016

My service at European Motor Cars has always been excellent. Eric and the staff is very trustworthy and I will continue to refer friends to European Motor Cars.

by - Verified Customer December 21, 2016

European Motors was prompt in resolving my repair issues and guarantees their work.

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by - Verified Customer December 21, 2016

Repairs are always done in a timely matter; the staff is always friendly & professional European Motor Cars is 'top notch.'

by - Verified Customer December 20, 2016

Excellent Service!!

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by - Verified Customer December 20, 2016

European Motor Cars always fires good work and explains what needs immediate attention/repair. Let's you know what is needed to be done that isn't needed on the spot, but instead in the near future.

by - Verified Customer December 20, 2016

Excellent as always, I drive 230 miles to get the best and it is worth it!

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by - Verified Customer December 18, 2016

Eric was great. He explained everything to me. Great customer service!

by - Verified Customer December 18, 2016

Best place in town that I have found to work on my BMW to date.

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by - Verified Customer December 16, 2016

Very nice staff and Mike was able to get me a Saturday appointment when asked.

by - Verified Customer December 11, 2016

Pleasant experience.

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by - Verified Customer December 08, 2016

The mechanic mis-diagnosed the problem. The car went to the BMW dealer for 11 days. They did no work on the car in that time.

by - Verified Customer December 08, 2016

Service and expertise, as always, fair pricing and transparent as required.

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by - Verified Customer December 08, 2016

Great.

by - Verified Customer December 08, 2016

Everything was completed as usual.

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by - Verified Customer December 06, 2016

Service technician found a tire that was coming apart and alerted me not to drive on the freeway.

by - Verified Customer December 05, 2016

The staff was extremely professional, helpful and pleasant to work with.

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by - Verified Customer December 04, 2016

Always happy with European Motor Cars.

by - Verified Customer December 04, 2016

Excellent support to repair my car.

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by - Verified Customer December 04, 2016

Professional job, no issues or problems.

by - Verified Customer December 04, 2016

Micheal Daley is an excellent employee. He kept me updated about my car, explained the charges and had the car ready when he said he would. I can't thank him enough for helping me with my car. It runs great!

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by - Verified Customer December 01, 2016

Hi,

I and many of my friends that own several high end performance cars each, have continually relied on European Motor Cars over and above dealerships to service our vehicles. EMC technicians are all factory certified with dealership and/or factory experience, and their support staff treat you truly like family. Their prices are below dealership prices and you get far - far more for each and every vehicle service. If you value precision, safety, and professionalism for your investment, and you and your family, EMC is your only choice!

Mike

by - Verified Customer November 30, 2016

The service person Eric, communicated horribly. He never called to update me about my vehicle. Well he did call me, only after I called him. He said he was 'just about to call.'
The work took almost two weeks, in that time the owner called me with a cryptic message. I would not return except for now I need to return to have work down on problems that were not there until I picked up the car..

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by - Verified Customer November 30, 2016

Michael was great, much appreciated!!

by - Verified Customer November 29, 2016

I know and trust what was needed was done and done right.

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by - Verified Customer November 27, 2016

Same as always excellent experience.

by - Verified Customer November 21, 2016

Very happy with repairs.

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by - Verified Customer November 20, 2016

Excellent service at an affordable price. I would highly recommend this company.

by - Verified Customer November 18, 2016

I have been bringing vehicles to European Motors for more than 6 Years and the service has always been top notch!

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by - Verified Customer November 18, 2016

Work professionally performed on time as promised and as quoted.

by - Verified Customer November 18, 2016

THE JOB IS DONE WELL.

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by - Verified Customer November 18, 2016

The customer service was great!

by - Verified Customer November 18, 2016

Great all around !

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by - Verified Customer November 17, 2016

I had them inspect a car before I purchased it, and had them repair a car headlamp. Both services were performed excellently.

by - Verified Customer November 15, 2016

Shelina is amazing!

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by - Verified Customer November 14, 2016

Always a trusted, professional experience. Any repairs or additional work requests are supported with photos, parts, etc. I'm a loyal customer for years and European Motor Cars is a valued resource.

by - Verified Customer November 14, 2016

Always courteous and professional, would not take my car anywhere else.

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by - Verified Customer November 10, 2016

Very nice people family owned that makes you feel like you are part of them! I highly recommend this facility.

by - Verified Customer November 10, 2016

Pleased with service. After servicing drove to Santa Barbara and back. Then to Phoenix, got check engine light just outside of Kingman. Checked engine oil and level below circular dot on stick. Added one qt. drove to Phoenix alarm cleared that night in Phoenix. Was enough oil put in during oil change or is something else going on? Plus 2 weeks level holding, will continue to monitor.

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by - Verified Customer November 10, 2016

Courteous and professional. Lovely and comfortable surroundings.

by - Verified Customer November 10, 2016

My car went in for general service which was over due. The service was performed properly and on time.

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by - Verified Customer November 09, 2016

Service great as always, won't go anywhere else.

by - Verified Customer November 08, 2016

Thanks.

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by - Verified Customer November 07, 2016

GREAT JOB!!!!

by - Verified Customer November 04, 2016

All very good.

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by - Verified Customer November 02, 2016

Very honest.

by - Verified Customer November 02, 2016

I will return to European Motors. They are far more customer oriented than either Mercedes dealerships in the area.

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by - Verified Customer October 25, 2012

Very courteous, flexible and helpful.

by - Verified Customer October 23, 2012

Prior to getting work done, we would get a check done with other repair shops and dealerships. We were always pleased with prices, type of work, and completion. Very professional is the way we look at them. I think that's covers it. They are always in the range of fair pricing. I'm just very pleased with them.

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by - Verified Customer October 16, 2012

The cost of the ABS module was to high. I bought it over the internet for 40% of the price you gave.

by - Verified Customer October 13, 2012

EMC stands by their quality workmanship. Being fairly new to Las Vegas, I am very pleased to have found them. My X5 runs well and looks spanking new every time it leaves the EMC shop. Thanks to all the dedicated technicians.

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by - Verified Customer October 10, 2012

I was impressed with the knowledge and apparent experience in diagnosing the unique issue I was seeking to have repaired.

by - Verified Customer October 10, 2012

I travel from Los Angeles to Las Vegas to have any serious maintenance or repair problems done by E M C that's how much I think of their Repair and Maintenance facility! Ken

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by September 25, 2012

YOUR SHOP FAILED TO FIND A BAD REAR WHEEL BEARING

by September 19, 2012

they even give advice for extended warranty at other places. very satisfied with this repair service place

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by September 15, 2012

Competent mechanics, but they are looking to stretch the job out to get as much as possible out of your visit.

6 verified customers did not leave comments but provided these ratings:
by Sharon, Violeta, Arthur
by Gregory, David
by Lawrence Oneil

Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
  • Vehicle Detailing
  • Windshield/Glass
+ More

AMENITIES

  • Car Wash
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Gas/Diesel
  • Heated Waiting Room
  • Military Discount
  • Open Saturday
  • Parts/Accessories
  • Rental Car
  • Senior Discount
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet
+ More

AFFILIATIONS

  • ASA
  • Bosch Service Network
  • iATN

MESSAGE FROM THE SHOP

We provide a 40 mth/40,000 mile warranty. We have a shuttle service to and from. We are a dealer alternative for your automobile needs. We perform extended warranty repairs.

When you bring your vehicle to European Motor Cars for maintenance, you'll have a team of professionals at your service.

Every one of our technicians has been factory-trained and Master Status certified to ensure that you receive the highest quality and most efficient service. We also use the industry's most advanced diagnostic and repair systems to fix your vehicle right the first time.

Our Service Department is based on convenience and efficiency. You'll have the option of a shuttle ride to home or work, relaxing with a cup of coffee in our waiting area, or even having a loaner car at your disposal while we work on your vehicle. We can even pick your car up from home, service it, and return it with a complimentary wash.

It's easy to arrange a service appointment. You can request one online from the menu abov

MAKES WE SERVE

  • Audi
  • BMW
  • Jaguar
  • Land Rover
  • Mercedes-Benz
  • Mini
  • Volkswagen
  • Volvo

WEBSITE


RepairPal Scorecard
92
OVERALL QUALITY SCORE

12
month
Nationwide
warranty
12
month
Local
warranty
TECHNICAL ABILITY
93
TOOLS & EQUIPMENT
97
CUSTOMER SERVICE
92
CUSTOMER AMENITIES
95

During our certification process, we found European Motor Cars to be an outstanding shop. They have a very experienced team of technicians, all of whom have backgrounds that include factory training for the European vehicles they specialize in. This solid background is supplemented by regular update training provided by several high quality organizations. The shop also has an excellent selection of the same factory scan tools and diagnostic equipment you will find at the dealer. This impressive combination of expertise and tooling allows for quick and accurate diagnoses and repair. Family owned and operated, they have been serving the Las Vegas area since 1996.


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