I arrived at noon to have the oil leak on my Mercedes checked. I left my car with the understanding that I should return after lunch to discuss their recommendations. Three hours later, nothing had been done. So I waited another two hours, at which point I was told that they had no idea what was wrong, but had a list of what the problem might be. I asked for a printout and was greeted with the news that I owed them $64.99 for their nonnews. They gave me a canned printout. I feel really ripped off.
Thanks, Ralph, for calling me about my experience. I appreciate your follow-up note that "If you should try us again, I will personally see to it that you don't have another experience like that here at my shop."