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European Auto Works

629 N Mathilda Ave, Sunnyvale, CA 94085 Map & directions

Call Now: (408) 606-2855

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About European Auto Works

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
94
Technical Ability (?)
97
Tools & Equipment (?)
90
Customer Service (?)
94
Customer Conveniences (?)
24 months / 24,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Ralph Foglein, owner and manager of European Auto Works, opened the shop in 1987 and has over 25 years of experience in the automotive industry. With five technicians on board (including four ASE certified techs), this shop boasts 56 years of combined experience. AAA approved, Diamond Certified, and a BBB member, European Auto Works provides the most complete, dealer level service to European models in Silicon Valley. Offering a 24-month/24,000 mile warranty on all repairs, European Auto Works also offers a car wash, rental cars, a heated waiting room with coffee and WiFi, extended evening hours, and a seniors discount.

Auto Makes We Service

Audi BMW FIAT
Land Rover Mercedes-Benz Mini
Porsche Saab Volkswagen
Volvo

Quality Affiliations

Specialties

Muffler & Exhaust Oil Change & Lube Service & Repair Tire Sales/Repair
Transmission Repair Windshield/Glass

Amenities

Car Wash Coffee Early Bird Dropoff Extended/Evening Hours
Heated Waiting Room Rental Car Senior Discount Shopping Nearby
Warranty Accepted Wireless Internet

Customer Reviews 38 verified reviews (41 total)

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European Auto Works
Verified Customer
October 23, 2012

Feel very comfortable with these people; I don't hesitate to ask questions which they always answer in laymans' terms.

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Reply from European Auto Works -  AureliousFebruary 09, 2013 19:21

Jan,
Thank You. Our clients make us who we are.
Thanks for letting us help you with your car.
See you next time.
Ralph and Team

European Auto Works
Verified Customer
October 22, 2012

Check Engine light went on as I drove out of the repair shop. Bummer.

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Reply from European Auto Works -  AureliousFebruary 09, 2013 19:19

Alex,
I'm sorry to hear that the Check engine light came on.
As I'm sure you know we would at no charge take a look at why the check engine light is on for you.
As an older client once said, That's why pencils have erasers on the end - so you could fix your mistakes.
Thanks for the Posting and let us take care of it for you.
Ralph and Team

European Auto Works
Verified Customer
October 19, 2012

One of my cars is 12 years old, and the other is 14 years old, but they both still look and run as if they were new, thanks to European Auto Works.

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Reply from European Auto Works -  AureliousFebruary 09, 2013 19:22

Hi Larry and Linda

Thanks for sharing your experience with the online community.
We are happy to keep your aged cars in tip top condition.
Ralph and team

European Auto Works
Verified Customer
October 09, 2012

experts on BMW repair

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European Auto Works
Verified Customer
October 04, 2012

I have been servicing my Porsche and BMW at EAW. They treat my car like its one of their own and work seamlessly with my insurance company to manage the repairs

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Reply from European Auto Works -  AureliousFebruary 09, 2013 19:24

Thanks Vidya,
You know we love to do our jobs. We are all car nuts here and having the opportunity to service and repair your two cars makes us very happy.
We also like to challenge of dealing with the extended warranty company.
See you at the next service.
Ralph and Team

European Auto Works
Verified Customer
October 04, 2012

I mentioned the problem regarding shifting into gears which they claim the VW is OK, yet i still have issues. Price is too high.

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European Auto Works
Verified Customer
October 03, 2012

Honest service, but a bit pricey.

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European Auto Works
Verified Customer
October 01, 2012

I wish EAW would send me reminder emails when my car is due for service.

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European Auto Works
Verified Customer
September 27, 2012

I have a '99 Audi A4 and she is running great because I always get her routine service at European Auto Works :)

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European Auto Works
Verified Customer
September 25, 2012

Good repair shop - they take the time to explain the problem and the likely solutions

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European Auto Works
Verified Customer
September 24, 2012

Great staff, shop and service. Always pleased with my experience at European Auto Works.

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European Auto Works
Verified Customer
September 24, 2012

Some recomended repairs not really needed .

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Reply from European Auto Works -  AureliousFebruary 09, 2013 19:27

Yes Lucian,
Recommended repairs are just that, Recommendations.
We can all ignore the recommendations till it becomes a major issue.
That's why we prioritize the repairs in order of importance.
Please call if you have any questions.
Ralph and team.

European Auto Works
Verified Customer
September 20, 2012

A bit on the expensive side Also a lot of nickel and dime'ing especially after considering the repair bill already being significant

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European Auto Works
Verified Customer
September 20, 2012

Great Shop. Good advice. Paperwork took too long though.

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European Auto Works
Verified Customer
September 19, 2012

I felt people wanted to give good care to my car. Attention was very professional and personal at the same time.

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European Auto Works
Verified Customer
September 17, 2012

Knowledgeable and conscientious. Make recommendations and provide alternatives. Will advise on other services that could be done with reasonable advice on level of criticality, impact, risks, and cost trade-offs.

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European Auto Works
Verified Customer
September 17, 2012

I Like how professional and transparent they are. I love the fact that for lesser money you get same level of service as you will get in Authorized dealer.

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European Auto Works
Verified Customer
September 06, 2012

I took the car in without an appointment and they were able to fix it in a couple of hours. Very responsive.

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European Auto Works
Verified Customer
September 05, 2012

Always good with EAW

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European Auto Works
Verified Customer
September 05, 2012

The most experienced and knowledgeable shop I have come across, ever. I am very impressed with the owner and the shops equipment and dedication to service.

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European Auto Works
Verified Customer
August 30, 2012

Very professional outfit. The car always runs great when I get it back!

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European Auto Works
Verified Customer
August 28, 2012

The charge was over my expectation, but they knew what they were doing.

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European Auto Works
Verified Customer
August 15, 2012

Happy with the job done.

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European Auto Works
Verified Customer
August 14, 2012

TERRIFIC/RESPONSIBLE PLACE

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European Auto Works
Verified Customer
August 09, 2012

These guys are so knowledgeable I wouldn't take my car anywhere else!

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European Auto Works
Verified Customer
August 06, 2012

I'm not generally a giver of top marks on surveys of this type, but the guys at EAW deserve them. Not noted on the survey was the excellent customer service and meticulous attention to detail. Keep up the good work Ralph, John, Cliff, and all the guys at EAW!

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European Auto Works
Verified Customer
August 03, 2012

Very professional. Very courteous. Extremely thorough in identifying and explaining the issues on my X5. I'll be back.

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European Auto Works
Verified Customer
August 02, 2012

Staff is responsive and courteous. They always answer the phone promptly and clearly explain any issues they find with your car.

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European Auto Works
Verified Customer
July 31, 2012

Cliff is Awesome. Ralph is Great. Beautiful clean and well-maintained facility.

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European Auto Works
Verified Customer
July 19, 2012

My car always runs really well after I pick it up from the shop and I always feel confident that my repairs were done correctly which is important for a female.

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European Auto Works
Verified Customer
July 19, 2012

In addition to making current repair, they provided a printout and estimated costs of items that need, or will need repairing in near future.

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European Auto Works
Verified Customer
July 19, 2012

My car had been washed when I picked it up, which I had not expected. A nice touch.

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European Auto Works
Verified Customer
July 12, 2012

The best part of the experience at European Auto Works is the customer service. Their computers track manufacturers recommended maintenance schedules and they also track things to watch for in your vehicle. All potential repairs are well explained to the customers to enable good decisions.

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European Auto Works
Verified Customer
July 12, 2012

I trust them.

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European Auto Works
Verified Customer
July 12, 2012

European Auto works nailed my Volvo problem, unlike the dealer, who actually refused to acknowledge there had been a recall for this PRECISE problem...they lied! Everyone at European Auto Works treats you with respect, courtesy and, most importantly, HONESTY! These are the people you want on your team!

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European Auto Works
Verified Customer
July 11, 2012

Thank you!

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European Auto Works
Verified Customer
July 09, 2012

The gentlemen behind the desk were very informative and helpful and knew what they were talking about.

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European Auto Works
Verified Customer
July 03, 2012

Everybody at European Auto Works I ever talked to or had any contact with is extremely professional and courteous. They are responsive on inquiries and prices are well in line with the level of service received. I have actively recommended them to many of my friends and colleagues and will continue to do so.

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European Auto Works
February 09, 2013

I arrived at noon to have the oil leak on my Mercedes checked. I left my car with the understanding that I should return after lunch to discuss their recommendations. Three hours later, nothing had been done. So I waited another two hours, at which point I was told that they had no idea what was wrong, but had a list of what the problem might be. I asked for a printout and was greeted with the news that I owed them $64.99 for their nonnews. They gave me a canned printout. I feel really ripped off.

Thanks, Ralph, for calling me about my experience. I appreciate your follow-up note that "If you should try us again, I will personally see to it that you don't have another experience like that here at my shop."

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Reply from European Auto Works -  AureliousFebruary 09, 2013 19:17

Hi Johanna,
I just looked at the Invoice when you were here for the above mentioned work back in October. (over three months ago)
I do have to apologize if we did not keep our agreed upon estimated time of completion.
As for your assumption that we didn't know what was going on with your car is simply not true.
We clearly identified three area's of oil leakage on the engine and gave you specific cost to repair each one.
I think it's a shame that you see no value in the time and effort that was invested in your 1999 Mercedes C280 with 151,000 Miles on it.
Over and beyond the oil leak we gave you an itemized list of other issues with the car. (Suspension, Tires etc.) We consulted with you on prioritizing the repairs etc.
I'm sorry that you don't see the value in the amount of the work we did.
We not only gave you the Oil Leak diagnosis at a price we agreed on prior to starting the inspection, but we also gave you a lot more information on the condition of your Mercedes.
I call that value.
Take care
Ralph and Team

European Auto Works
January 03, 2013

Brought in my A3 for a last minute 85k service. The staff was very friendly and worked within my time constraints really well. The facility was very clean and they seemed to be incredibly knowledgeable. I definitely plan on coming back for future work.

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Reply from European Auto Works -  AureliousJanuary 08, 2013 20:46

Hi Cory, Thanks for taking the time to share your experience with the online community. Thanks for the kind words and recognizing our professionalism and desire to do a good job.
See you at the next service.
Ralph and team

European Auto Works
November 04, 2009

European Auto Works has been serving my cars for over 20 years. I was referred to them when I had a problem with my BMW that no other shop in town could resolve. Since then I have used them exclusively except one out of state shop (a nightmare) for my daughter's Volvo, my BMW and now an Audi.

If you are looking for a shop that has well trained and conscientious technicians, one that pays attention to detail and goes about every aspect of the business with professionalism, I would highly recommend that you talk with Ralph or Cliff at European Auto Works.

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Hours of Operation
Mon:8:00am to 6:30pm
Tue:8:00am to 6:30pm
Wed:8:00am to 6:30pm
Thu:8:00am to 6:30pm
Fri:CLOSED
Call Now:

(408) 606-2855

Auto Repair Experience

  1. Ralph Foglein, Owner
  2. Established 1987
  3. 5 Auto Repair Mechanics on Staff
  4. 4 ASE Certified Auto Technicians
  5. 56 Years of Car Repair Experience