RepairPal’s Comprehensive Evaluation
Assessment Summary
Ralph Foglein, owner and manager of European Auto Works, opened the shop in 1987 and has over 25 years of experience in the automotive industry. With five technicians on board (including four ASE certified techs), this shop boasts 56 years of combined experience. AAA approved, Diamond Certified, and a BBB member, European Auto Works provides the most complete, dealer level service to European models in Silicon Valley. Offering a 24-month/24,000 mile warranty on all repairs, European Auto Works also offers a car wash, rental cars, a heated waiting room with coffee and WiFi, extended evening hours, and a seniors discount.
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Auto Makes We Service
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Quality Affiliations
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Specialties
| Muffler & Exhaust | Oil Change & Lube | Service & Repair | Tire Sales/Repair |
| Transmission Repair | Windshield/Glass |
Amenities
| Car Wash | Coffee | Early Bird Dropoff | Extended/Evening Hours |
| Heated Waiting Room | Rental Car | Senior Discount | Shopping Nearby |
| Warranty Accepted | Wireless Internet |
Customer Reviews (41 reviews)
41 Sort by: Date | Helpful-
European Auto Works
I arrived at noon to have the oil leak on my Mercedes checked. I left my car with the understanding that I should return after lunch to discuss their recommendations. Three hours later, nothing had been done. So I waited another two hours, at which point I was told that they had no idea what was wrong, but had a list of what the problem might be. I asked for a printout and was greeted with the news that I owed them $64.99 for their nonnews. They gave me a canned printout. I feel really ripped off.
Thanks, Ralph, for calling me about my experience. I appreciate your follow-up note that "If you should try us again, I will personally see to it that you don't have another experience like that here at my shop."
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European Auto Works
Brought in my A3 for a last minute 85k service. The staff was very friendly and worked within my time constraints really well. The facility was very clean and they seemed to be incredibly knowledgeable. I definitely plan on coming back for future work.
Flag ThisLike0Reply from European Auto Works - Aurelious, January 08, 2013 20:46
Hi Cory, Thanks for taking the time to share your experience with the online community. Thanks for the kind words and recognizing our professionalism and desire to do a good job.
See you at the next service.
Ralph and team -
European Auto Works
Jan - Verified Customer
Feel very comfortable with these people; I don't hesitate to ask questions which they always answer in laymans' terms.
Flag ThisLike0Reply from European Auto Works - Aurelious, February 09, 2013 19:21
Jan,
Thank You. Our clients make us who we are.
Thanks for letting us help you with your car.
See you next time.
Ralph and Team -
European Auto Works
Alex - Verified Customer
Check Engine light went on as I drove out of the repair shop. Bummer.
Flag ThisLike0Reply from European Auto Works - Aurelious, February 09, 2013 19:19
Alex,
I'm sorry to hear that the Check engine light came on.
As I'm sure you know we would at no charge take a look at why the check engine light is on for you.
As an older client once said, That's why pencils have erasers on the end - so you could fix your mistakes.
Thanks for the Posting and let us take care of it for you.
Ralph and Team -
European Auto Works
Larry & Linda - Verified Customer
One of my cars is 12 years old, and the other is 14 years old, but they both still look and run as if they were new, thanks to European Auto Works.
Flag ThisLike0Reply from European Auto Works - Aurelious, February 09, 2013 19:22
Hi Larry and Linda
Thanks for sharing your experience with the online community.
We are happy to keep your aged cars in tip top condition.
Ralph and team -
European Auto Works
Verified Customer
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European Auto Works
Vidya - Verified Customer
I have been servicing my Porsche and BMW at EAW. They treat my car like its one of their own and work seamlessly with my insurance company to manage the repairs
Flag ThisLike0Reply from European Auto Works - Aurelious, February 09, 2013 19:24
Thanks Vidya,
You know we love to do our jobs. We are all car nuts here and having the opportunity to service and repair your two cars makes us very happy.
We also like to challenge of dealing with the extended warranty company.
See you at the next service.
Ralph and Team -
European Auto Works
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Aaron & Cynthia - Verified Customer
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Sarah - Verified Customer
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Lucian - Verified Customer
Some recomended repairs not really needed .
Flag ThisLike0Reply from European Auto Works - Aurelious, February 09, 2013 19:27
Yes Lucian,
Recommended repairs are just that, Recommendations.
We can all ignore the recommendations till it becomes a major issue.
That's why we prioritize the repairs in order of importance.
Please call if you have any questions.
Ralph and team. -
European Auto Works
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Rik & Kathy - Verified Customer
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Murilo - Verified Customer
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Jaya - Verified Customer
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Sean & Lisa - Verified Customer
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Carrie - Verified Customer
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Greg & Shelli - Verified Customer
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Jorge - Verified Customer
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Ralph & Rose - Verified Customer
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Tammy - Verified Customer
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Patricia & Patrick - Verified Customer
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Jim & Tisa - Verified Customer
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Mark - Verified Customer
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Jim - Verified Customer
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Susan & Allen - Verified Customer
The best part of the experience at European Auto Works is the customer service. Their computers track manufacturers recommended maintenance schedules and they also track things to watch for in your vehicle. All potential repairs are well explained to the customers to enable good decisions.
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European Auto Works
Judith - Verified Customer
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European Auto Works
Pete - Verified Customer
European Auto works nailed my Volvo problem, unlike the dealer, who actually refused to acknowledge there had been a recall for this PRECISE problem...they lied! Everyone at European Auto Works treats you with respect, courtesy and, most importantly, HONESTY! These are the people you want on your team!
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European Auto Works
Anoush - Verified Customer
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Carol - Verified Customer
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May & Oliver - Verified Customer
Everybody at European Auto Works I ever talked to or had any contact with is extremely professional and courteous. They are responsive on inquiries and prices are well in line with the level of service received. I have actively recommended them to many of my friends and colleagues and will continue to do so.
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European Auto Works
European Auto Works has been serving my cars for over 20 years. I was referred to them when I had a problem with my BMW that no other shop in town could resolve. Since then I have used them exclusively except one out of state shop (a nightmare) for my daughter's Volvo, my BMW and now an Audi.
If you are looking for a shop that has well trained and conscientious technicians, one that pays attention to detail and goes about every aspect of the business with professionalism, I would highly recommend that you talk with Ralph or Cliff at European Auto Works.
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Hi Johanna,
I just looked at the Invoice when you were here for the above mentioned work back in October. (over three months ago)
I do have to apologize if we did not keep our agreed upon estimated time of completion.
As for your assumption that we didn't know what was going on with your car is simply not true.
We clearly identified three area's of oil leakage on the engine and gave you specific cost to repair each one.
I think it's a shame that you see no value in the time and effort that was invested in your 1999 Mercedes C280 with 151,000 Miles on it.
Over and beyond the oil leak we gave you an itemized list of other issues with the car. (Suspension, Tires etc.) We consulted with you on prioritizing the repairs etc.
I'm sorry that you don't see the value in the amount of the work we did.
We not only gave you the Oil Leak diagnosis at a price we agreed on prior to starting the inspection, but we also gave you a lot more information on the condition of your Mercedes.
I call that value.
Take care
Ralph and Team