European Auto Works

customerservice@ea-w.com
✓ RepairPal Certified
629 N Mathilda Ave
Sunnyvale, CA 94085 USA
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08:00
18:30
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08:00
18:30
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08:00
18:30
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10:00
17:00
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CLOSED
CLOSED
T
8:00am to 6:30pm
S
Closed
W
8:00am to 6:30pm
Su
Closed
Th
8:00am to 6:30pm
M
8:00am to 6:30pm
F
10:00am to 5:00pm
Call now:
(408) 493-0924

Auto Repair Experience

  • Ralph Foglein, Owner
  • Established 1987
  • 5 Auto Repair Mechanics on Staff
  • 4 ASE Certified Auto Technicians
  • 56 Years of Car Repair Experience
Scorecard

Ralph Foglein, owner and manager of European Auto Works, opened the shop in 1987 and has over 25 years of experience in the automotive industry. With five technicians on board (including four ASE certified techs), this shop boasts 56 years of combined experience. AAA approved, Diamond Certified, and a BBB member, European Auto Works provides the most complete, dealer level service to European models in Silicon Valley. Offering a 24-month/24,000 mile warranty on all repairs, European Auto Works also offers a car wash, rental cars, a heated waiting room with coffee and WiFi, extended evening hours, and a seniors discount.

Details

Auto Repair Experience

  • Ralph Foglein, Owner
  • Established 1987
  • 5 Auto Repair Mechanics on Staff
  • 4 ASE Certified Auto Technicians
  • 56 Years of Car Repair Experience

Specialties

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
  • Vehicle Detailing
  • Windshield/Glass

Amenities

  • Car Wash
  • Coffee
  • Early Bird Dropoff
  • Extended/Evening Hours
  • Heated Waiting Room
  • Rental Car
  • Senior Discount
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Warranty Accepted
  • Wireless Internet

Affiliations

Makes We Serve

  • Audi
  • BMW
  • FIAT
  • Land Rover
  • Mercedes-Benz
  • Mini
  • Porsche
  • Saab
  • Volkswagen
  • Volvo

Message from the Shop

European Auto Works began business in 1987 with the vision of providing the local community with honesty, competence and good value to fulfill their automotive maintenance and repair needs. Our skilled and knowledgeable staff has over 90 years of combined German car repair experience. For years, our clientele has trusted us to take care of their vehicles, many of whom have been coming to us for over two decades. We make every client important by giving one-on-one attention, and developing a personal relationship with each customer. We, at European Auto Works, take pride in the values upon which we operate, and in our name within the community that we serve. Our Factory Trained and ASE Certified mechanics and technicians take pride in their craft and will give your vehicle the quality service that it deserves.

Website

Reviews
Map
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Overall Rating

38 Verified Reviews

Customer Reviews

by Verified Customer October 23, 2012

Feel very comfortable with these people; I don't hesitate to ask questions which they always answer in laymans' terms.

Reply from European Auto Works – by Aurelious February 09, 2013

Jan,
Thank You. Our clients make us who we are.
Thanks for letting us help you with your car.
See you next time.
Ralph and Team

by Verified Customer October 22, 2012

Check Engine light went on as I drove out of the repair shop. Bummer.

Reply from European Auto Works – by Aurelious February 09, 2013

Alex,
I'm sorry to hear that the Check engine light came on.
As I'm sure you know we would at no charge take a look at why the check engine light is on for you.
As an older client once said, That's why pencils have erasers on the end - so you could fix your mistakes.
Thanks for the Posting and let us take care of it for you.
Ralph and Team

by Verified Customer October 19, 2012

One of my cars is 12 years old, and the other is 14 years old, but they both still look and run as if they were new, thanks to European Auto Works.

Reply from European Auto Works – by Aurelious February 09, 2013

Hi Larry and Linda

Thanks for sharing your experience with the online community.
We are happy to keep your aged cars in tip top condition.
Ralph and team

by October 09, 2012

experts on BMW repair

by Verified Customer October 04, 2012

I have been servicing my Porsche and BMW at EAW. They treat my car like its one of their own and work seamlessly with my insurance company to manage the repairs

Reply from European Auto Works – by Aurelious February 09, 2013

Thanks Vidya,
You know we love to do our jobs. We are all car nuts here and having the opportunity to service and repair your two cars makes us very happy.
We also like to challenge of dealing with the extended warranty company.
See you at the next service.
Ralph and Team

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by October 04, 2012

I mentioned the problem regarding shifting into gears which they claim the VW is OK, yet i still have issues. Price is too high.

by October 03, 2012

Honest service, but a bit pricey.

by Verified Customer October 01, 2012

I wish EAW would send me reminder emails when my car is due for service.

by Verified Customer September 27, 2012

I have a '99 Audi A4 and she is running great because I always get her routine service at European Auto Works :)

by September 25, 2012

Good repair shop - they take the time to explain the problem and the likely solutions

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by September 24, 2012

Great staff, shop and service. Always pleased with my experience at European Auto Works.

by Verified Customer September 24, 2012

Some recomended repairs not really needed .

Reply from European Auto Works – by Aurelious February 09, 2013

Yes Lucian,
Recommended repairs are just that, Recommendations.
We can all ignore the recommendations till it becomes a major issue.
That's why we prioritize the repairs in order of importance.
Please call if you have any questions.
Ralph and team.

by Verified Customer September 20, 2012

Great Shop. Good advice. Paperwork took too long though.

by September 20, 2012

A bit on the expensive side Also a lot of nickel and dime'ing especially after considering the repair bill already being significant

by Verified Customer September 19, 2012

I felt people wanted to give good care to my car. Attention was very professional and personal at the same time.

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by Verified Customer September 17, 2012

I Like how professional and transparent they are. I love the fact that for lesser money you get same level of service as you will get in Authorized dealer.

by September 17, 2012

Knowledgeable and conscientious. Make recommendations and provide alternatives. Will advise on other services that could be done with reasonable advice on level of criticality, impact, risks, and cost trade-offs.

by September 06, 2012

I took the car in without an appointment and they were able to fix it in a couple of hours. Very responsive.

by Verified Customer September 05, 2012

Always good with EAW

by Verified Customer September 05, 2012

The most experienced and knowledgeable shop I have come across, ever. I am very impressed with the owner and the shops equipment and dedication to service.

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by Verified Customer August 30, 2012

Very professional outfit. The car always runs great when I get it back!

by August 28, 2012

The charge was over my expectation, but they knew what they were doing.

by Verified Customer August 15, 2012

Happy with the job done.

by Verified Customer August 14, 2012

TERRIFIC/RESPONSIBLE PLACE

by Verified Customer August 09, 2012

These guys are so knowledgeable I wouldn't take my car anywhere else!

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by Verified Customer August 06, 2012

I'm not generally a giver of top marks on surveys of this type, but the guys at EAW deserve them. Not noted on the survey was the excellent customer service and meticulous attention to detail. Keep up the good work Ralph, John, Cliff, and all the guys at EAW!

by Verified Customer August 03, 2012

Very professional. Very courteous. Extremely thorough in identifying and explaining the issues on my X5. I'll be back.

by August 02, 2012

Staff is responsive and courteous. They always answer the phone promptly and clearly explain any issues they find with your car.

by Verified Customer July 31, 2012

Cliff is Awesome. Ralph is Great. Beautiful clean and well-maintained facility.

by July 19, 2012

My car always runs really well after I pick it up from the shop and I always feel confident that my repairs were done correctly which is important for a female.

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by Verified Customer July 19, 2012

In addition to making current repair, they provided a printout and estimated costs of items that need, or will need repairing in near future.

by July 19, 2012

My car had been washed when I picked it up, which I had not expected. A nice touch.

by Verified Customer July 12, 2012

The best part of the experience at European Auto Works is the customer service. Their computers track manufacturers recommended maintenance schedules and they also track things to watch for in your vehicle. All potential repairs are well explained to the customers to enable good decisions.

by Verified Customer July 12, 2012

I trust them.

by Verified Customer July 12, 2012

European Auto works nailed my Volvo problem, unlike the dealer, who actually refused to acknowledge there had been a recall for this PRECISE problem...they lied! Everyone at European Auto Works treats you with respect, courtesy and, most importantly, HONESTY! These are the people you want on your team!

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by Verified Customer July 11, 2012

Thank you!

by Verified Customer July 09, 2012

The gentlemen behind the desk were very informative and helpful and knew what they were talking about.

by Verified Customer July 03, 2012

Everybody at European Auto Works I ever talked to or had any contact with is extremely professional and courteous. They are responsive on inquiries and prices are well in line with the level of service received. I have actively recommended them to many of my friends and colleagues and will continue to do so.

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