Not sure why all the positive reviews for this repair shop... my experience was terrible. Firstly, I'll give them an excellent remark on their pricing. Quoting a repair of my car's bumper cover, driver side fender, and a small portion of the rocker molding, they quoted about half that of all the other shops i visited for estimates. EXCELLENT when not using insurance. Howerver...
1st negative point:
Regarding customer service... wtf? Getting an estimate from this place was like pulling teeth. Only the receptionist creates the estimates. I called day after day checking on the estimate she said she would send me, but it never came. I eventually had to return to the shop and stand at the front desk waiting for a verbal guaranteed estimate. I only did this cause i had read they were the most economical, and they were. But an entire two weeks to get an estimate is unacceptable. Part of this delay is because the receptionist didn't create the estimate within the first 5 days and then took 4 days of vacation during the second.
2nd negative point:
Paint work was not done as was guaranteed. They were to match the color and blend with the rest of the surrounding areas. Paint color matches, however, they did not blend the paint job with the rest of the car, meaning blend with the hood and door panel. This is a standard practice. All they did was paint the parts in their paint room and you can see runs in the paint where they did not coat and reapply. The runs were minor so not visible to most people, however, I expected a professional job after reading all the positive reviews.
All in all, this place is exceptionally well priced, and worth it if you just want to repair your car so you can sell it. If you want a professional job however and want to keep your car, then i would suggest a place that does it right. And don't leave without an estimate in your hand, or wait for weeks!