Ernie's Garage, Towing & Body Shop
514 Ash St, Elsmere, KY 41018 Map & directions
Call Now: (859) 303-9282
“Great customer service from everyone at Ernies!”
“Ernie's has always done good work, and they are always helpful and friendly.”
“Always friendly, acomodating, and competent service.”
“They were very professional and delivered my repair in a short time. Dealing with Matt in the office was very...”
“Matt and Phyllis provide me with the best customer service, which is rarely seen anymore.”
“Great service, reasonable prices.”
“They are honest and friendly.”
“Ernie's has been servicing my cars for many years. I've always felt like I was being dealt with honestly and...”
About Ernie's Garage, Towing & Body Shop
RepairPal’s Comprehensive Evaluation
Ernie's Garage was established in 1967 and has been under the current ownership since 2001. This RepairPal Certified shop has a team of experienced automotive technicians who have demonstrated a commitment to ASE Certification and keeping current on the latest technologies. They are equipped with some of the best automotive tools and computer diagnostic equipment that is needed to make professional repairs to your vehicle. Ernie's works hard to take care of it's customers by offering a monthly newsletter, care care club program, women's auto clinics, and rewards programs. They offer a 12-month / 12,000-mile warranty on most repairs. For your convenience they offer shuttle service, rental cars, a kid friendly waiting area with wireless Internet and early bird drop off.
Message from the Shop
We are an ASE Blue Seal Shop, AAA recommended and BBB Accredited A+ Garage.
Auto Makes We Service
|AC/Heating||Alignment||Check Engine Light||Classic Car Repair/Restoration|
|Collision Repair & Paint||Diagnosis||Hybrid/Electric||Muffler & Exhaust|
|Oil Change & Lube||Scheduled Maintenance||Service & Repair||Timing Belts|
|Tire Sales/Repair||Transmission Repair||Windshield/Glass|
|Car Delivery||Car Pickup/Dropoff||Coffee||Early Bird Dropoff|
|Financing||Free Multi-Point Safety Inspection||Gas/Diesel||Heated Waiting Room|
|Loaner Car||Rental Car||Service Guarantee||Shuttle|
|Towing||Warranty Accepted||Wireless Internet|
Customer Reviews 23 verified reviews (24 total)23 Sort by: Date |
When I am unable to fix a problem with my car, my wifes car, my brothers car, my sons car, Ernies is able to take care of it. They are honest in their answers to me. They explain what I need and what I don't need. I honestly have to say that I really trust them. I really do. I definitely see them taking care of my car as well as my family members especially as I get older and am unable to work on automobiles. I now have a van that has been repaired by Ernie's. It is my brothers van and he lives an hour north of Cincinnati near Oxford, Ohio. He had a problem with his car and he called me because he didn't trust what other shops were telling him. He had the car towed by AAA down to Ernies because I told him they are honest folks. This has happened twice and they took care of him both times.
Not sure why all the positive reviews for this repair shop... my experience was terrible. Firstly, I'll give them an excellent remark on their pricing. Quoting a repair of my car's bumper cover, driver side fender, and a small portion of the rocker molding, they quoted about half that of all the other shops i visited for estimates. EXCELLENT when not using insurance. Howerver...
1st negative point:
Regarding customer service... wtf? Getting an estimate from this place was like pulling teeth. Only the receptionist creates the estimates. I called day after day checking on the estimate she said she would send me, but it never came. I eventually had to return to the shop and stand at the front desk waiting for a verbal guaranteed estimate. I only did this cause i had read they were the most economical, and they were. But an entire two weeks to get an estimate is unacceptable. Part of this delay is because the receptionist didn't create the estimate within the first 5 days and then took 4 days of vacation during the second.
2nd negative point:
Paint work was not done as was guaranteed. They were to match the color and blend with the rest of the surrounding areas. Paint color matches, however, they did not blend the paint job with the rest of the car, meaning blend with the hood and door panel. This is a standard practice. All they did was paint the parts in their paint room and you can see runs in the paint where they did not coat and reapply. The runs were minor so not visible to most people, however, I expected a professional job after reading all the positive reviews.
All in all, this place is exceptionally well priced, and worth it if you just want to repair your car so you can sell it. If you want a professional job however and want to keep your car, then i would suggest a place that does it right. And don't leave without an estimate in your hand, or wait for weeks!
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