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Ernie's Garage, Towing & Body Shop

514 Ash St, Elsmere, KY 41018 Map & directions

Call Now: (859) 759-0342

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About Ernie's Garage, Towing & Body Shop

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
98
Technical Ability (?)
97
Tools & Equipment (?)
96
Customer Service (?)
93
Customer Conveniences (?)
12 months / 12,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Ernie's Garage was established in 1967 and has been under the current ownership since 2001. This RepairPal Certified shop has a team of experienced automotive technicians who have demonstrated a commitment to ASE Certification and keeping current on the latest technologies. They are equipped with some of the best automotive tools and computer diagnostic equipment that is needed to make professional repairs to your vehicle. Ernie's works hard to take care of it's customers by offering a monthly newsletter, care care club program, women's auto clinics, and rewards programs. They offer a 12-month / 12,000-mile warranty on most repairs. For your convenience they offer shuttle service, rental cars, a kid friendly waiting area with wireless Internet and early bird drop off.

Message from the Shop

We are an ASE Blue Seal Shop, AAA recommended and BBB Accredited A+ Garage.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Classic Car Repair/Restoration
Collision Repair & Paint Diagnosis Hybrid/Electric Muffler & Exhaust
Oil Change & Lube Scheduled Maintenance Service & Repair Timing Belts
Tire Sales/Repair Transmission Repair Windshield/Glass

Amenities

Car Delivery Car Pickup/Dropoff Coffee Early Bird Dropoff
Financing Free Inspection Gas/Diesel Heated Waiting Room
Loaner Car Rental Car Service Guarantee Shuttle
Towing Warranty Accepted Wireless Internet

Customer Reviews 23 verified reviews (24 total)

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Ernie's Garage, Towing & Body Shop
Verified Customer
February 06, 2014

Ernies Garage does good work but they are a little pricey.

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Ernie's Garage, Towing & Body Shop
Verified Customer
February 12, 2014

Good service.

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Ernie's Garage, Towing & Body Shop
Verified Customer
February 10, 2014

Great customer service from everyone at Ernies!

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Ernie's Garage, Towing & Body Shop
Verified Customer
February 07, 2014

This is like being part of the family friendly, helpful, and would go the extra mile for you.

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Ernie's Garage, Towing & Body Shop
Verified Customer
February 03, 2014

I've always had good service at Ernie's but folks seem skeptical of recommendations of garages. As a rule they're not trustworthy.

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Ernie's Garage, Towing & Body Shop
Verified Customer
January 31, 2014

Ernie's has always done good work, and they are always helpful and friendly.

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Ernie's Garage, Towing & Body Shop
Verified Customer
January 30, 2014

Always friendly, acomodating, and competent service.

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Ernie's Garage, Towing & Body Shop
Verified Customer
January 29, 2014

They do good work at fair prices.

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Ernie's Garage, Towing & Body Shop
Verified Customer
January 27, 2014

When I am unable to fix a problem with my car, my wifes car, my brothers car, my sons car, Ernies is able to take care of it. They are honest in their answers to me. They explain what I need and what I don't need. I honestly have to say that I really trust them. I really do. I definitely see them taking care of my car as well as my family members especially as I get older and am unable to work on automobiles. I now have a van that has been repaired by Ernie's. It is my brothers van and he lives an hour north of Cincinnati near Oxford, Ohio. He had a problem with his car and he called me because he didn't trust what other shops were telling him. He had the car towed by AAA down to Ernies because I told him they are honest folks. This has happened twice and they took care of him both times.

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Ernie's Garage, Towing & Body Shop
Verified Customer
January 24, 2014

They were very professional and delivered my repair in a short time. Dealing with Matt in the office was very easy and I was told the problem with no run around. I have Ben dealing with Earnies for the last 25 years and they have been great to repair any problem I have had.

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Ernie's Garage, Towing & Body Shop
Verified Customer
January 23, 2014

Good and reliable service.

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Ernie's Garage, Towing & Body Shop
Verified Customer
January 20, 2014

They are pleasant, fix the problem, offer timely service, will pick you and deliver you if you need a ride, fair pricing.

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Ernie's Garage, Towing & Body Shop
Verified Customer
January 16, 2014

Matt and Phyllis provide me with the best customer service, which is rarely seen anymore.

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Ernie's Garage, Towing & Body Shop
Verified Customer
January 14, 2014

Great service, reasonable prices.

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Ernie's Garage, Towing & Body Shop
Verified Customer
January 06, 2014

Ernie's has always provided excellent service for me and my family. Their prices are reasonable and their workmanship has always been excellent. They explain the needed repair and the cost beforehand. I highly recommend Ernie's to my friends and co-workers.

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Ernie's Garage, Towing & Body Shop
Verified Customer
January 03, 2014

They do a good job.

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Ernie's Garage, Towing & Body Shop
Verified Customer
December 31, 2013

They are honest and friendly.

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Ernie's Garage, Towing & Body Shop
Verified Customer
December 30, 2013

Ernie's has been servicing my cars for many years. I've always felt like I was being dealt with honestly and fairly and the quality of work has always been excellent.

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Ernie's Garage, Towing & Body Shop
Verified Customer
December 26, 2013

They are upfront about all the repairs and do the work in a timely manner.

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Ernie's Garage, Towing & Body Shop
August 07, 2014

Not sure why all the positive reviews for this repair shop... my experience was terrible. Firstly, I'll give them an excellent remark on their pricing. Quoting a repair of my car's bumper cover, driver side fender, and a small portion of the rocker molding, they quoted about half that of all the other shops i visited for estimates. EXCELLENT when not using insurance. Howerver...

1st negative point:
Regarding customer service... wtf? Getting an estimate from this place was like pulling teeth. Only the receptionist creates the estimates. I called day after day checking on the estimate she said she would send me, but it never came. I eventually had to return to the shop and stand at the front desk waiting for a verbal guaranteed estimate. I only did this cause i had read they were the most economical, and they were. But an entire two weeks to get an estimate is unacceptable. Part of this delay is because the receptionist didn't create the estimate within the first 5 days and then took 4 days of vacation during the second.

2nd negative point:
Paint work was not done as was guaranteed. They were to match the color and blend with the rest of the surrounding areas. Paint color matches, however, they did not blend the paint job with the rest of the car, meaning blend with the hood and door panel. This is a standard practice. All they did was paint the parts in their paint room and you can see runs in the paint where they did not coat and reapply. The runs were minor so not visible to most people, however, I expected a professional job after reading all the positive reviews.

All in all, this place is exceptionally well priced, and worth it if you just want to repair your car so you can sell it. If you want a professional job however and want to keep your car, then i would suggest a place that does it right. And don't leave without an estimate in your hand, or wait for weeks!

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Reply from Ernie's Garage, Towing & Body Shop -  ErniesPhyllisAugust 08, 2014 09:23

This gentleman initially insisted that we provide an estimate based on a telephone description of the items to be quoted. We do not do that, nor does any reputable body shop. We then quoted him furnishing the parts, painting only. After parts were painted he decided he then wanted us to furnish an estimate for the installation, and he declined. He did not want us to install them and insisted that he do his own installation to save money. Once the parts off the car were painted, he was called and left his parts and car here for over a week. The blending and final matching of paint is done after the parts are installed and he was made well aware that he would be responsible for that since he was installing himself. When he arrived to pick up the painted parts, he looked them over well and was asked if he was satisfied and responded to say they looked great.

4 verified customers did not leave comments but provided these ratings:

(3) by 3 verified reviewers
(1) by 1 verified reviewer
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Hours of Operation
Mon - Fri:8:00am to 6:00pm
Call Now:

(859) 759-0342

Auto Repair Experience

  1. Robert Elliott , Owner
  2. Established 2001
  3. 4 Auto Repair Mechanics on Staff
  4. 3 ASE Certified Auto Technicians
  5. Established 85