» » » Engine Works Inc

Engine Works Inc

1923 Minturn St, Alameda, CA 94501 Map & directions

Call Now: (510) 466-1395

See more real customer reviews

About Engine Works Inc

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
95
Technical Ability (?)
90
Tools & Equipment (?)
89
Customer Service (?)
93
Customer Conveniences (?)
12 months / 12,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Our evaluation of this RepairPal Certified shop revealed a shop with a commitment to experience, training, and ASE Certification. All of these things are very good markers for the level of professionalism of the staff. Engine Works was established in 1989 by Eric Quan with the vision off offering dealership level expertise at a fair price. Our unbiased evaluation revealed this facility has done a good job of assembling the things a good quality shop needs. They employ a very experienced team of technicians, they are ASE Certified, and are a California Smog Check station. An investment has been made in the automotive tools and computer diagnostic equipment that is needed to help ensure that your vehicle is fixed right the first time. Work done here is backed by a 12-month / 12,000-mile warranty for your peace of mind. Part of our evaluation is a review of their most recent customers. This team was described by their customers as reliable, trustworthy, polite, and professional. For your convenience a local shuttle service, early bird drop off, and a waiting area with wireless Internet are available.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jeep
Kia Lexus Lincoln
Mazda Mercedes-Benz Mercury
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Check Engine Light Diagnosis Hybrid/Electric
Muffler & Exhaust Oil Change & Lube Scheduled Maintenance Service & Repair
Smog/Emissions Testing Timing Belts

Amenities

AAA Member Discount Early Bird Dropoff Service Guarantee Shuttle
Wireless Internet

Customer Reviews 36 verified reviews (38 total)

Sort by: Date | Helpful
Engine Works Inc
Verified Customer
April 21, 2014

Trustworthy, pleasant group of mechanics.

Flag This
Engine Works Inc
Verified Customer
April 20, 2014

They took care of me.

Flag This
Engine Works Inc
Verified Customer
April 19, 2014

I was not pleased with the quality of work or the price.

Flag This
Engine Works Inc
Verified Customer
April 18, 2014

Service person tends to be pushy and a money grubber - the owner is not though.

Flag This
Engine Works Inc
Verified Customer
April 13, 2014

Fair pricing.

Flag This
Engine Works Inc
Verified Customer
April 11, 2014

The crew is extremely knowledgeable, personable and helpful.

Flag This
Engine Works Inc
Verified Customer
April 07, 2014

Service is great but sometimes pricey.

Flag This
Engine Works Inc
Verified Customer
April 05, 2014

Excellent Service.

Flag This
Engine Works Inc
Verified Customer
April 05, 2014

Good company, reasonable prices, great guys.

Flag This
Engine Works Inc
Verified Customer
April 01, 2014

Good communication, they did what they said and in the time they said they would.

Flag This
Engine Works Inc
Verified Customer
March 30, 2014

Very good bunch of guys who seem to have a good grasp of their business.

Flag This
Engine Works Inc
Verified Customer
March 27, 2014

They are always reliable, trustworthy, and reasonable. They know what they are doing.

Flag This
Engine Works Inc
Verified Customer
March 24, 2014

They are professional and do their best to resolve all car issues as quickly as possible.

Flag This
Engine Works Inc
Verified Customer
March 22, 2014

Eric and his crew offer top notch service.

Flag This
Engine Works Inc
Verified Customer
March 21, 2014

Engine works (Norberto) explains the problem, provides recommendation, and reason for the recommendation. Very professional team.

Flag This
Engine Works Inc
Verified Customer
March 18, 2014

I like the level of expertise they exhibit.

Flag This
Engine Works Inc
Verified Customer
March 10, 2014

Generally good work, prices a bit high, have had trouble finding sources of problems on my car before.

Flag This
Engine Works Inc
Verified Customer
March 09, 2014

Engine Works is terrific with customer service. They are always pleasant and professional. Their pricing is highly competitive and their work is always spot on. I would recommend them to anyone.

Flag This
Engine Works Inc
Verified Customer
March 03, 2014

Excellent work and there is never any pressure for repairs as I have had with other repair shops. Customer service is outstanding and if they detect a problem I am promptly contacted and options are discussed as to the cost and nature of the repair.

Flag This
Engine Works Inc
Verified Customer
March 01, 2014

First nothing is perfect. However, engine works comes as close to perfection as possible. They are honest.

Flag This
Engine Works Inc
Verified Customer
February 28, 2014

Service was completed timely and done to satisfaction.

Flag This
Engine Works Inc
Verified Customer
February 21, 2014

They're very knowledgable, courteous and down to earth. They do great work.

Flag This
Engine Works Inc
Verified Customer
February 20, 2014

Timely and professionally treated.

Flag This
Engine Works Inc
Verified Customer
February 19, 2014

Excellent customer service - thorough explanations of recommendations and options.

Flag This
Engine Works Inc
Verified Customer
February 17, 2014

They reviewed exactly what needed to be done now and what could wait. Price comparable to other service centers.

Flag This
Engine Works Inc
Verified Customer
February 09, 2014

Norberto and everyone there treat us like family. They know what they're doing and they take the time to explain it to us. We trust them to take care of us and our vehicles.

Flag This
Engine Works Inc
Verified Customer
January 31, 2014

Excellent service/knowledge & reliable.

Flag This
Engine Works Inc
Verified Customer
January 30, 2014

I have been doing business with engine works for years

Flag This
Engine Works Inc
Verified Customer
January 22, 2014

My car was okay until I got the oil changed and some work done on my car. After that my car overheated and a hose broke leaking coolant all.over my engine. I took car back to the shop and they diagnosed about $1000 more work. I took my car to another shop that fixed the problem for $150.

Flag This
Engine Works Inc
Verified Customer
January 18, 2014

Always polite, fast turn around, honest and dependable employees.

Flag This
Engine Works Inc
Verified Customer
January 16, 2014

I went to several other mechanics that told me a variety of stories of what was wrong with my vehicle...then I took it to Engine Works. They advised me of the trouble with Triple A batteries and took the battery out and gave me a new one and I have never again had trouble starting the vehicle. Others wanted me to replace the starter, the alternator, you name it. Engine Works was honest.

Flag This
Engine Works Inc
Verified Customer
January 15, 2014

Eric has always been honest and reliable. Great service.

Flag This
Engine Works Inc
Verified Customer
January 10, 2014

I have been a satisfied customer for at least 10 yrs. Numerous repairs and service on at least 6 cars. Always received competent courteous service from all of the staff.

Flag This
Engine Works Inc
Verified Customer
January 09, 2014

Quality work.

Flag This
Engine Works Inc
Verified Customer
January 05, 2014

People are helpful and friendly. Gave great suggest and good price

Flag This
Engine Works Inc
Verified Customer
January 01, 2014

Great service. Great prices.

Flag This
Engine Works Inc
June 20, 2008

I've been bringing my cars to Eric Quan's shop for the last 18 years. His examinations are spot on, he always backs his workmanship, and he understands the value of his customers time, money and word of mouth. Over the last 18 years I've brought him many makes of vehicle from Volvo, BMW, Mercedes, SAAB, Toyota, Honda, Izuzu and Saturn. He works on anything and recently purchased a Toyota Prius as a "learning vehicle" and the specific tools/equipment it takes to works on these hybrid cars. Another thing to take note of is that Eric doesn't have a high turn over rate of employees. We've referred all of our friends and co-workers to Engine Works over the years and will continue to do so into the future.

Flag This
Engine Works Inc
November 08, 2012

These people are great! I explained my car's overheating problem over the phone, the response gave me confidence that they would find and solve the problem and not try to sell me a large and unnecessary engine repair.

The shop is super clean (unusual in my experience). The staff is polite, gracious, and very helpful. They listen.

They solved the problem, suggested one additional maintenance update and now my little Focus is ready for the next 100,000.

I wish I had known of them long ago.

Flag This
Get Directions to Engine Works Inc
Get Directions
RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:8:00am to 5:30pm
Call Now:

(510) 466-1395

Auto Repair Experience

  1. Eric Quan, Owner
  2. Established 1989
  3. 6 Auto Repair Mechanics on Staff
  4. 3 ASE Certified Auto Technicians
  5. 81 Years of Car Repair Experience