RepairPal with Empire Auto Protect

We’ve partnered together to get you back on the road.

Empire Auto Protect has partnered with RepairPal Certified shops to get you back on the road quickly. Schedule repairs online with RepairPal.

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Have questions?Go to Frequently Asked Questions

A better way to fix cars

Minimum 12 month/12,000 mile warranty

Shops provide a minimum 12-month and 12,000 mile warranty for customers on qualifying repairs.

High customer satisfaction ratings

Our certified shops provides superior customer service - backed up by verified reviews.

After hours drop-off available

Drop off your vehicle before or after business hours to best accommodate your schedule.

Only repairs you need - no extras or add-ons

We commit to transparent pricing and don't pressure you to add repairs.

“You certainly provide a service which allows a customer to feel more confident that they are being serviced at a reasonable price.”

Gerald

Lawrenceville, GA

“I'm so happy that I found RepairPal. This site really simplifies the process of finding fair prices on parts and labor. Plus, I found a new great mechanic!”

Lizzy

Minneapolis, MN

“I liked the convenience of RepairPal, and knowing the cost before the repair. Also, I liked the standards and expectations put in place by RepairPal; it takes all of the questions out of the process.”

Louie

North Kingstown, RI

Frequently Asked Questions

RepairPal is the leading provider of auto repair and maintenance services and information for consumers. RepairPal is a Force for Good in automotive repair, and their mission is to take the mystery out of repair services by bringing trust and transparency back to the industry.

All RepairPal Certified shops are rigorously screened by RepairPal for quality, tools, training, customer satisfaction, warranty* and a commitment to honor the price guidelines set by their Fair Price Estimator.

The RepairPal Certified Network of shops and dealers is the largest network of trusted auto repair facilities. All RepairPal Certified locations have been evaluated to meet the highest standards of quality, customer satisfaction, and fair pricing.

Learn more about how shops become RepairPal Certified here.

Empire Auto Protect has partnered with RepairPal and its network of Certified Repair Shops. The RepairPal Certified Network consists of thoroughly assessed and highly reputed shops nationwide, where repairs are done at competitive prices with quality parts and an attentive staff. With this partnership, Empire can send their members and clients to RepairPal Certified shops with the assurance that they will get high-quality repairs at a fair price.

RepairPal Certified Shops are third-party service providers, and they are not owned or controlled by Empire Auto Protect.

To become RepairPal Certified, shops must meet specific quality standards. One of those standards is in relation to customer satisfaction, and RepairPal measures that by independently surveying their customers. Not only must a shop meet that standard, but they must maintain it to keep their RepairPal Certified status.

RepairPal has invested considerable resources and effort to build a Fair Price Estimator, with the goal being to provide fair price ranges on hundreds of mechanical repairs for most vehicle models dating back to 1990. RepairPal Certified shops agree to honor the price ranges quoted in their Fair Price Estimator, so customers can have confidence that they are paying a reasonable price for quality work.

The Fair Price Estimator draws from several industry-standard labor guides and OEM part pricing feeds, as well as local shop labor rates for a given area.

All repair estimates derived from RepairPal’s Fair Price Estimator are guaranteed by RepairPal for up to 30 days from the date generated.

RepairPal Certified shops begin by completing a thorough diagnosis of your vehicle, which typically involves a combination of visual inspection and the use of scan tools that can detect problem codes.

It’s important to give the shop as much information as possible when bringing the vehicle in, including, but not limited to:

• Any unusual sounds

• Any change in vehicle performance or handling

• Whether the issue is persistent or intermittent

• Any dashboard indicators that have been present

• When the problem occurs (cold engine, above a certain MPH, etc.)

To file a claim, please reach out to them directly at 888-345-0084, open Monday-Friday 9 A.M.-6 P.M., Sat 9 A.M.-1 P.M., Sunday closed, or visit https://empireautoprotect.com/claims/.

Yes, all their coverage plans do include those coverages. Please reach out to them at 888-345-0084 for more information.

In the rare event that your repair has failed, simply contact the RepairPal Certified shop that completed your original service and they will honor their service warranty. The minimum 12-month/12,000-mile warranty is provided by the RepairPal Certified shop, and is subject to exclusions, including but not limited to normal wear and tear items (such as tires, brake pads, clutches, wiper blades, etc.), wheel alignments, and scheduled maintenance. For additional details and terms and conditions, please refer to your selected RepairPal Certified shop’s warranty at the time of purchase.

If you experience any difficulties or have questions, please don’t hesitate to contact RepairPal directly at operations@repairpal.com or 877-287-5234.

*Empire Auto Protect is not responsible for the price guarantee/warranty, the repair guarantee, or any charges or costs pertaining to the repair of your vehicle.

If you have a question or need assistance, please let us know how we can help! You can reach us at operations@repairpal.com or 877-287-5234.