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Empire Auto Service

110 E Dyer Rd, Santa Ana, CA 92707 Map & directions

Call Now: (714) 676-8987

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About Empire Auto Service

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index
Customer Satisfaction (Net Promoter Score®)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
97
Technical Ability
87
Tools & Equipment
93
Customer Service
95
Customer Conveniences
24 months / 24,000 miles
Parts & Labor Warranty

Assessment Summary

Empire Auto Service has been serving the Santa Ana area since 2005. This RepairPal Certified shop strives to stay on top of the latest technologies and to be a leader in the local community by providing the highest level of automotive repair coupled with the best customer service. Our review of this shop revealed they are achieving this goal. Recent customers describe this team as “efficient”, “friendly”, “fantastic”, “accommodating” and "honest". This location features a team of automotive professionals with an excellent combination of experience, ongoing training and ASE certifications. They are well equipped to handle repairs ranging from tires and wheel alignment, to minor and major mechanical repairs, to check engine light diagnoses and repair, to state smog inspections, as well as your scheduled maintenance needs. Repairs are covered by a 24-month / 24,000-mile warranty for your peace of mind. Rental vehicles, early bird drop off, Saturday business hours, and a waiting area with wireless Internet are all available for your convenience.

Message from the Shop

Empire Auto Service is your Dealer Alternative, providing Affordable Auto Repair and Automotive Services with experience and expertise to getting your automotive repair or service Done Right the First Time!!

Empire Auto Service has been serving Orange County for Twenty years. It is located in the heart of Orange County at 100 E. Dyer Road in Santa Ana, CA 92707. Conveniently nestled between the 5, 55, & 405 freeways, near South Coast Plaza.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge Ford
GMC Geo Honda
Hummer Hyundai Infiniti
Isuzu Jaguar Jeep
Kia Land Rover Lexus
Lincoln Mazda Mercedes-Benz
Mercury Mini Mitsubishi
Nissan Oldsmobile Plymouth
Pontiac Ram Saturn
Subaru Suzuki Toyota
Volkswagen Volvo

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Muffler & Exhaust Oil Change & Lube Scheduled Maintenance Service & Repair
Smog/Emissions Testing Timing Belts Tire Sales/Repair Transmission Repair

Amenities

Early Bird Dropoff Open Saturday Rental Car Service Guarantee
Wireless Internet

Customer Reviews 25 verified reviews

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Empire Auto Service
Verified Customer
May 01, 2015

I have been there fifty times, and forty nine times is done right. I go there on my lunch, I go in and out quickly, or I lose money, they have been good about that.

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Empire Auto Service
Verified Customer
April 30, 2015

They are nice and very quick.

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Empire Auto Service
Verified Customer
April 29, 2015

I have been going there for more than two years, and they always been giving me good prices on my services. They seem to have good knowledge about the vehicles and give the guidance on what needs to be done.

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Empire Auto Service
Verified Customer
April 29, 2015

They fixed my car and it runs good. Another mechanic fixed my car and screwed up my car and messed up my fuel pump. They found out the problem and fixed the problem at a really reasonable price. I did my full tune up and oil change and I had a new battery at a reasonable price. I will be going back. The customer service was really good.

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Empire Auto Service
Verified Customer
April 27, 2015

They are friendly, quick and very efficient with the work they do.

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Empire Auto Service
Verified Customer
April 25, 2015

They are very courteous when they provide services to their customers. I have been going there for 4 years and we are very happy with the work they do.

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Empire Auto Service
Verified Customer
April 25, 2015

They are always available when I need them. They are extremely friendly and the work is good.

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Empire Auto Service
Verified Customer
April 25, 2015

Their pricing is really fair, they get the work done quickly and the people there are very easy to communicate with.

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Empire Auto Service
Verified Customer
April 22, 2015

Good service, trustworthy, reliable.

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Empire Auto Service
Verified Customer
April 22, 2015

They are very nice, quick, and efficient.

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Empire Auto Service
Verified Customer
April 22, 2015

They provide one day service. The price is reasonable. They seem to know what they are doing.

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Empire Auto Service
Verified Customer
April 20, 2015

They inspect the entire car and check it like the engine. They give me recommendations on what to be fixed or what needs to be done on the car. Good service every time I go there.

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Empire Auto Service
Verified Customer
April 18, 2015

They are straight shooters.With car dealers, they gave me top of the line option, they saved me one hundred dollars on a wheel bearing repair. My step son had a transmission repair it was re-built and they replaced it at no charge, they're quick, efficient, honest, and prices are reasonable, they don't try to gouge you. Places are charging fifty bucks for an oil change.

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Empire Auto Service
Verified Customer
April 15, 2015

My car had a problem and they fixed it, my car needed a new battery and a few other things. It wasn't riding very well. They fixed it and now it is riding perfectly. They have great customer service, take care of you right away, they explain to you what is wrong with your car, not very pushy, don't sell anything, they just take care of you.

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Empire Auto Service
Verified Customer
April 14, 2015

They are very reliable and honest. Great customer service.

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Empire Auto Service
Verified Customer
April 14, 2015

They are pretty quick and a convenient location to the work.

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Empire Auto Service
Verified Customer
April 14, 2015

The service is excellent the price is right and I like everything about them. They are courteous and get right to the point.

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Empire Auto Service
Verified Customer
April 13, 2015

I like the place. They are very honest, timely.

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Empire Auto Service
Verified Customer
April 13, 2015

They're friendly. They do a good job.

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Empire Auto Service
Verified Customer
April 13, 2015

They are very good, fast and efficient.

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Empire Auto Service
Verified Customer
April 11, 2015

Very accommodating, very thorough. The shop is very clean.

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Empire Auto Service
Verified Customer
April 11, 2015

Excellent service, fantastic response to questions. Whenever I leave I am satisfied.

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Empire Auto Service
Verified Customer
April 07, 2015

The service I receive is good, they are efficient and they try to keep as close to their estimate as they can.

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Empire Auto Service
Verified Customer
April 06, 2015

They do a good job, they are fast and they don't add on any extra charges that you don't need.

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Empire Auto Service
Verified Customer
April 04, 2015

I am always satisfied with the work and they are always easy to talk to.

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Get Directions to Empire Auto Service
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RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:8:00am to 5:30pm
Sat:8:00am to 4:00pm
Sun:CLOSED
Call Now:

(714) 676-8987

Auto Repair Experience

  1. Bob Ibrahim, Owner
  2. Established 2005
  3. 3 Auto Repair Mechanics on Staff
  4. 1 ASE Certified Auto Technician
  5. 35 Years of Car Repair Experience