Good local shop!
Awesome customer service!
As always the staff was friendly but professional. Service was well done. I feel that I can always trust the work and information offered about my car's needs. I am grateful that this excellent station is near my home.
Great job guys!
Great explanation of services performed and needed.
Great service! They sent an email with pictures of my vehicle and where the issues were! I would likely go back for repair!
The experience was great only did repairs that were needed
My car was thoroughly checked, but a concern I mentioned when I dropped off the car wasn't checked until I mentioned it again when I received a call that my car was ready. Otherwise, I am very satisfied with the service at 'E and J'.
I always get my work done there because of the honesty and quality of the work. I also really appreciate the warranty after the repairs are done.
Very professional and fair auto shop. 5 stars.
Over the years my husband and I have trusted this shop. We go out of our way to have these gentlemen to work on our Pilot.
Easy to deal with, fair, and no games!
They were honest about what needed to be fixed...and what needs to be done in order to keep my car running smoothly.
I have been taking my car to this shop for years. They have always been the greatest group of people. Service is always impeccable!
Great, quick, professional services just what everyone is looking for. Recommend!
First time visit. I trust this business.
Very pleased with professional all around service.
Took my car for oil change Synthetic blend with a coupon for 19.99 and at the end, I pay more than 40.00 dollars.
Great people great work, thank you, guys.
Excellent top experience mechanics. Great warranty on all repairs. Really friendly.
Loved the emailed inspection and estimate!
I have been going to E and J for many years. They always do a good job. The assessment report I receive always helps me plan for future repairs. I will always go to them for all my needs. I also have family members that go there as well.
First time and good experience. Nice guys!
E&J has always done great work on my car.
John & the boys are the best I wouldn't take our vehicles anywhere else!
They do a very thorough analysis of the vehicle on each visit and explain any recommended services that result from it. I never feel pressured to have anything done.
As always very pleased with service at E&J and appreciate the people I trust to work on our cars and perform a great job at a fair price.
All work performed in a timely manner.
I just had a brief check up on my car and both John and Bob were extremely professional and helpful.
Everything was excellent and will refer my friends and family.
Service and communication both were excellent. I am very pleased and have already recommended on FB to friends.
Excellent customer service and attention.
Friendly people to deal with and cooperative.
My grandfather, Mom and Dad, and whole family have been happy with the service for several decades.
Great service and very accommodating!
Quick and helpful.
Great shop been going there for years.
Based on all the visits to this shop I would highly recommend this place to my friends and family. The work is done quickly, pricing is reasonable and the front desk gentleman is very pleasant and entertaining. A+
Kind enough to take my sons car in for a checkup during the extreme cold. Seemed honest and forthright with no pressure!
Always the best in car care. John and Bob are true professionals.
Very friendly and always done on time.
Never have any problems with E&J. Friendly and courteous service every time.
I WILL RECOMENT TO MY FRIENDS!
Appears to be a good service.
I've always liked E&J. I liked that when you dropped your car off they did a once over on the car & told you what needed to be repaired soon & what needed to be repaired eventually. Now I feel pressured into doing work on my car. I had to buy 4 new tires & was talked into purchasing them from E&J. Now I seem to have to fill the tires with air semi-regularly. I always got tires from Another place & NEVER had that issue. Now I'm stuck with these cheap tires. Soon I'll be needing new brakes. The mechanic who called me made it sound like they'll go out on me at any given moment but when my husband went to pick up my car the owner said the brakes can wait til spring. I paid over $4,000 in the past year & now I feel chained to this place because of the warranty. Not pleased.
Great service . Great price , friendly and courteous!
Thanks to all!
Satisfied with work done.
The shop was great. They did a fantastic job and I never felt pressured to get any unneeded repairs!
ALWAYS trust E&J I live in the suburbs and it is well worth the drive into the city for the quality service I receive Never talked into something that is not needed.
Welcoming staff and great service! I'll be a return customer.
We have been going to this shop for over 40 years. We trust this shop as they have always been honest and fair.
Satisfied with the work that was performed.
I received great service. Thanks!
The only reason I didn't give the highest rating as far as referring someone is because the friend I referred, thought the estimate was high. I've always been happy with the work performed and your efficiency.
Great shop! Will definitely be coming back.
John Losch heads up a business started by his father, Jack. E & J has been dealing with its customers honestly and ethically for 40 + years.
Work was completed promptly. I feel I was treated very professionally. Excellent experience.
E&J Auto Service is a great neighborhood shop, with trustworthy mechanics.
Very nice people
They fix your car fast and they dont lie to you.
On short notice I brought my car in for service, it was rendered while I waited which was not very long. Good job. I highly recommend.
Great, took truck for a test drive with me to ensure that it worked right.
Good work done there a. Little pricey.
Everything was fantastic as always.
The shop was very quick, efficient and reasonable pricing.
Always professional and courteous. They do a great job of explaining the work that needs to be done. I never feel like they are up selling or pressuring me to get work done. The work is always done at the time promised.
Patty, thank you for your trust in our business!
They aren't pushy and are very accommodating.
Very honest, informative and prompt service.
The service was done quickly.
Very thorough, using technology to show repairs needed for the future.
They are terrific nice guys and reasonable. Would recommend to anyone looking to fix their cars.
Thank you for becoming our customer. We are glad to have met you through asking us a question through RepairPal, and we are extremely happy you enjoyed your service experience.
I enjoyed using the coupon and was expecting to pay a little over $50 for the work on the car. Was told when the car was ready for pick-up that the only other issue was a burned out license plate bulb but they went ahead and took care of it. Was surprised the cost for that was around $30 with labor and wasn't told that until I came into pick up the car.
Curtis, Thank you for your positive review of your service experience. We did do a complete inspection of your vehicle, and because you take such good care of your car, a burnt out license plate bulb was the only issue we found when performing your full service oil change, tire rotation and vehicle inspection. Accessing the license plate bulbs on your vehicle does require removing an entire liftgate panel to gain access. While only one bulb was burnt out, we replaced both - since the bulbs are only $3 each and we wanted to save you the labor charge to re-access the panel again in the near future when the other bulb was likely to burn out soon. When we advise you of your vehicle's needs, We tend to quote the total cost of everything you need as one grand total, as opposed to attempting to break down every little component cost over the phone. We are always willing to break down things further if you need, and everything is itemized and invoiced on your final repair summary.
Great mechanics and very trustworthy car repair shop.
Quick and thorough service.
Dropped off my van. I was contacted quickly after the van was assessed. I was notified about any discovered problems and asked if I wanted them corrected. I was given the price up front. Very professional.
Mike, Thank you for appreciating our promptness and thoroughness in addressing your vehicle's concerns. We are glad you value knowing the exact condition of your vehicle and that we give you options and full pricing up front, and leave the decision to go ahead with repairs up to you.
I was very impressed with the level of service. Joe is very courteous and personable at the front desk. I was pleased to be emailed pictures of what they inspected on my vehicle. My vehicle was serviced on time.
Lori, Thank you for your positive review. We will always strive to be friendly, honest and approachable. We are so glad you appreciate the extra time and effort it takes to do an electronic inspection report on your car. We are always more comfortable recommending service and repairs to your car when you know what you are paying for.
Professional, honest, timely service and an impressive on-line service report.
They are always very accommodating getting me in when I need service. They always call and go over anything that they find that might need repair and give me costs that may be associated with them before any kind of additional work is performed.
I am generally satisfied with the service I receive at E&J. On my last visit I felt I was overcharged for the installation of the battery which if I had gone Auto Zone etc. they would have installed my battery free of charge.
Patricia, Thank you for letting us know that you generally are satisfied with our shop. We do charge for our labor when installing parts on vehicles. Today's computer controlled vehicles have memories that must have constant electrical supply to maintain (above and beyond just the clock and radio presets). When we install a new battery into a vehicle we use a special device that ensures that there is no interruption in the electrical supply while the battery is being removed (which would erase the memories of the computers, reset your clock to zero and possibly cause an anti-theft deterrent lockout of your entire radio that requires a factory code to restore). Also, your vehicle battery is held in place by a bracket that must be removed to gain access to the battery. We also perform a complete cleaning of the battery cable ends to ensure that the new battery has the best possible electrical connection to the starting system, charging system and computer modules. The auto parts stores, that we are aware of, who do not necessarily employ certified technicians, do not provide this level of service when replacing a battery. On top of that, your new battery is warrantied by us, nationwide, by a five year free replacement warranty with absolutely no pro-ration throughout the warranty period. I hope this helps justify to you the nominal fee we charge to install a battery.
Great customer service and pricing.
My car was in a very bad situation. But second day my car was ready to go "fast and furious" in the city. Thanks to Joe and his operative time.
Nicolea, As a first time customer, we want to thank you for choosing our shop when you were having issues with your car. We are glad we were able to identify your vehicle's concerns and get them resolved in a timely manner for you. Let us know any time you need help with your vehicle!
The part that stands out the most is that they take pictures of everything they are going to replace/work on. They email to you in a mini report so you know that it really does need to be replaced and they are not doing extra needless work.
Our e-mailed vehicle maintenance reports are one of our favorite things, too! We love the fact that the pictures we present to you are of YOUR actual car, and we also strive to highlight all the good things about your vehicle along with the items that might need attention.
Excellent service, communication, and follow-up's. Thoroughly explained auto condition, complete with pictures and one-on-one conversations.
Prompt professional service. Price was a bit of a shock.
Don, we understand your vehicle had quite a few repairs performed on one visit. Not only did you have the main power steering rack and pinion assembly fail, you also needed brake work, and we brought up to date some of your past due preventative maintenance items all on the same visit. We did receive your full permission to perform all the work we recommended on your vehicle and fully disclosed the total cost to you before the work was begun, Each individual service is itemized by price on your final invoice. If you note the individual pricing for each service, you'll see that our price for each individual service is within the RepairPal fair price estimate. We strive to provide top quality work at a fair price, rather than just be the cheapest guys in town. Also, keep in mind that the quality of our work is warrantied for a full 24 months/24,000 miles.
Great as always
Not only was the work done to my satisfaction (as it always is with this shop), I was delighted to retrieve a very clean car when I had brought in a very dirty one. Also, I subsequently received photos of the work that was done during every stage of the process. E & J can always be trusted to discover what should be done to keep a car in good and safe running order. My confidence in their ability to do the work would rate a 10 every time.
Thank you for your confidence in our abilities to keep your car in tip-top shape. We are also glad you enjoy the personalized email report with photos of the different parts on your car that show you exactly what we are fixing.
Very well done work
My apt. was on time, all needs taking care of.
All went well.
Great service at a good price.
I asked for a total tune up and an honest opinion on whether I should keep my car or get a new one. As always they were very honest of what the car needed and gave a total haul so it can last years to come.
Nowadays, purchasing a new car can be a daunting prospect. Making the investment to keep your current car in good running order is an excellent financial decision for many people. With proper care, today's cars can last for many many years and easily give you a couple hundred thousand miles of service. Overall, people who invest in keeping an older car in good safe operating condition oftentimes spend much less on their overall transportation costs than folks who buy a new car every few years.
They were friendly, courteous and prompt.
Very knowledgable staff. Completes service on time.
Great service!! Nice and considerate.
Like the detailed email print out
Expensive. Did more work on the car than I had asked for.
We are sorry you feel like we did more work on the car than you asked for. After reviewing your repair visit, it actually seems like you requested us to do less work on your car than we were recommending, and we respected your request to do less work than your car needed to fully solve the problem that you brought it in for. When you brought your car to us you stated that the car had a longer stopping distance than it should and that it was pulsating while stopping. We had our technician test drive the vehicle with you in the car so that you could demonstrate to us what your vehicle was doing. We noted that the Anti-lock brake system was activating at times when it normally shouldn't. After we provided you with a ride home, we fully diagnosed your car and found that the front and rear brake friction components were excessively worn, the brake fluid was contaminated and your tires were worn past their useful life, causing loss of traction. These three factors were working together to produce the symptoms you specifically wanted to resolve. We also performed a complementary maintenance inspection and noted some other preventative maintenance needs based on the condition, age and mileage of the vehicle. We presented you with all of our recommendations, and you asked us to perform only the brake work and replace a burnt out brake light bulb. We did not replace the tires that you very badly needed, nor did we perform the other preventative maintenance that your car really needs to remain reliable long term, and we made careful notes for you on your invoice, so you knew exactly what services your car still needs and can plan to bring them up to date before they cause other more serious problems with your vehicle. We know that keeping a car in good safe working order does require investing in maintenance and repairs from time to time, and we would love the opportunity to help you figure out the best way to fit those necessary items into your overall plan.
Service is always friendly and as quick as possible. What needs to be done is always clarified.
E&J looks at the entire car when I bring it in. If they find something of which I was not aware I get a phone call to discuss the seriousness of the potential repair; how much it would cost; and whether or not I want it done.
We are so happy that you appreciate our dedication to providing a thorough overall assessment of the condition of your vehicle on each repair visit. Once you have the knowledge of potential repair issues, we will always leave the decision as to what repairs are done up to you.
My uncle is head of one of the largest service centers in my hometown. We recently purchased our home in Portage Park and so thankful to have found this service center. The owner and his manager are so professional and the work done is excellent. We will return for many years.
As an automotive repair professional, when I have family members out of town with car troubles, I always appreciate when I am able to help them find a good local shop in their area that treats them with honesty and respect. I'm so grateful that you and your uncle feel that that is the kind of shop we are!
Very courteous and knowledgeable in response to my questions and concerns.
E&J Auto provides excellent service. They have always shared with me upcoming maintenance of the car so that I can prepare for what's ahead.
Keeping our customers up to date on future preventative maintenance needs is one of our favorite things to do. We are aware that expensive surprises are not something anyone looks forward to. All cars require maintenance at some point, and when we can alert you ahead of time, we know it helps you to prepare and be ready for the investments you make in your vehicle.
I'm extremely pleased with their professionalism.
I've had great experiences each time I brought my car to E&J. Always friendly and great service!
I have lived in the neighborhood over 20 years and have passed this place a 1000 times and was curious. I have always well maintained my vehicles but since I was going on a long road trip and I suspected my front brakes needed work, I wanted an inspection and tune-up done. I assumed this was an old school mechanic shop but instead was greeted in a professional and courteous manner. The technology was up to date. I was sent updates along with pics of each inspection made. At the end the car passed inspection BUT yes I needed my front brakes worked on and an air filter. Great experience, would recommend to anyone .
We are glad you stopped in to meet us! Let us know any time we can help you!
The work that was done was explained to me I'm detail. It helps knowing what is going on.
Educating our customers about WHY their car needs what we are recommending makes us feel good. We truly enjoy sharing our knowledge of cars with our customers, and invite customers to ask any car related questions that they have.
Friendly, knowledgable staff. The email .pdf of the inspection results was a great touch - very helpful and informative!
We are so happy that you appreciate the extra time and effort it takes to prepare an individually personalized emailed maintenance report with pictures of the various items we inspect on your vehicle. We feel better knowing that you are making informed decisions about your vehicle's maintenance needs based on the actual condition of your vehicle's various components.
Joe & John gave a realistic suggestions about the problems my 2013 Honda CRV.
Thank you for bring us fresh baked brownies!
Joe was very precise and informative about all the problems my car was having. Daniel was my automotive technician and he did an amazing job! Definitely would recommend.
We have used E&J since we moved to the neighborhood 7 years ago. John and Joe have provided great service at a fair price.
Thank you for your years of loyalty to our shop. We will continue to strive to provide you with the level of service you deserve.
The work was done in a timely manner and the repair resolved the problem.
They're always upfront and very informative with what they're doing and what does or does not need to be done in the future. Their detailed emailed reports are a nice touch too.
Pointing out future preventative maintenance and repair needs is one of our favorite things to do. When our customers can plan ahead for inevitable necessary car expenses, it helps them to budget for a quality repair - as opposed to having to make an emergency quick decision on a major expense.
it was great
I really like this shop. They are very efficient. They let you know what was wrong with the car, did it in a timely manner and they fix my vehicle! I was very pleased and yes I intend on using them again.
Repaired air conditioning with freon, fixed light that was out on the backend of the car and did an overall check. Always friendly, direct and proficient to fix whatever is not working.
Very satisfied. Always able to schedule in a timely manner. Take both work truck and personal car for nearly 5 years and have always had exceptional service. Very happy customer!
service was good
They had our car and were able to complete everything in a timely manner and to our satisfaction.
We have always had courteous service, and have never had any further problems with the repairs.
I like the professional approach in explaining in detail their process in diagnosing and repairing the vehicle.
Pablo, Thank you for your feedback. We always strive to educate our customers about the repairs being performed on their cars. Its good to know you appreciate that!
Expert service and honest, they never try to sell you on a. service you don't need. You are given an explanation of any work that needs to be done and whether you can wait or if it's something that needs immediate attention . As a woman you are afraid of being taken advantage of but never here. I've been going here for years and wouldn't go any place else.
Darlene, Thank you for your years of loyalty!
Friendly, honest, fair prices, great work and fast.
They are very dependable and we trust their work. Have been going there for years!
They are knowledgeable and explain what they're doing well. I have never had another issue with anything that they have fixed.
Kevin, Its great to hear you've never had an issue with any of the repairs we have performed. And just in case you ever do - we warranty our repairs for 2 years/24,000 miles!
Fast reliable service with a car wash!!
The offer the best service.
I trust John.
They are very helpful, reasonably priced and genuinely interested in honest business.
The work is exceptional, the staff is friendly and they explain in detail what work needs to be done beforehand and what work they did afterwards.
Thank you for your feedback! We love our customers!
We have been going to E&J for service to both our cars for many years.
They deal with Volvos and they are the only shop that's been recommended to me.
Great people, great service.
Honesty and great customer service.
They are very friendly, easy to communicate with. Good explanation of services and what the car needed. Work was done on time.
E&J has never disappointed me. I have taken multiple family members cars as well, with complete satisfaction!
Ken, So thankful to have you as a customer!
They have always been friendly, courteous, and professional.
They are prompt, friendly, trustworthy and stand by their work.
The customer service rep was very polite and helpful. My car was fixed quickly and for a reasonable price.
They provide excellent service at a fair price.
High quality work provided.
Good service, honest staff, reliable repair.
I have always recommended E & J Auto to my friends and family because they have kept our family cars running in top shape for many years under their care. They also advise us on precautionary measures always. The mechanics are extremely knowledgeable.
Debbie, Thank you for your business! We'll continue to strive to keep your family's vehicles running at their very best!
I have been using E&J for many years (as well as some of my children). I always feel safe in my car especially when I'm driving on the highways to see my children after E&J has done their routine checkup. I'm very faithful about my routine visits.
Sue, You are our favorite kind of customer! By allowing us to keep your routine maintenance up to date, we are able to feel confident that your car will provide you with years of great reliability!
We took our car to E&J after another repair shop could not find out what was wrong with our car. E&J did a thorough job of checking out the car, found the problems and fixed them completely to our satisfaction.
Tom, we are so glad we were able to repair your car to your satisfaction!
We are sorry you feel our pricing is higher than other shops. We always strive to strike the best balance between quality, service and price. We would rather be able to assure our customers the most reliable high quality repair with an incredible warranty, rather than just be the cheapest guys in town. We certainly understand if that does not fit your needs at this time.
The service was excellent.
Excellent service, super courteous, and great prices!!
I have been a customer for many years and have always been completely satisfied with the service and advice.
They went above and beyond to get the job done.
I was very happy recommending E&J and going back myself. The last time was not a good experience due to new staff but I respect John as the face of the business.
Diana, Thank you for your respect in our business. We know there was some preventative maintenance recommendations for your vehicle on your last visit that you chose not to perform. We are truly sorry if the way those items were presented to you was off-putting in any way.
Thorough and extremely trustworthy.
Excellent service. Trustworthy. Good price.
E&J represents honest, reliable service. I have complete confidence in their workmanship and consistently recommend them to friends and family.
Patricia, Thank you for your confidence in our work! We truly appreciate you as a customer!