I took my vehicle here because it had good ratings online. I needed to get a squeaking noise check out that was coming from around my serpentine belt. They replaced my belt tensioner and my serpentine belt and $240 later the noise sounds worse.
I understand that you returned to D W Campbell Goodyear on November 2, 2012; however, you could not duplicate the noise the vehicle was making. This is not unusual. Please return as soon as your truck starts making noise again. Call me at 404.352.0001 and we will discuss in further detail under what conditions you are having this problem.
I've been a customer for 1.5 years. Normally, I would have given a higher rating. However, the last two maintenance repairs, I was extremely dissatisfied. I paid for a couple of services and discovered the next day that it had not been performed. It cost me more time and fuel to revisit the shop, in order to receive corrective maintenance performed.
I would like to discuss this with you. We have systems in place to assure that all work is performed. If we have a problem I want to correct it. I can be reached at 404.352.0001.
Friendly quick service
The people are very curtious and they address you as soon as you walk in. Very honest!
None. Service is always well done.
I have been using their services for more than 5 years, and I am extremely pleased and trust them very much.
Always professional service and has been for over 10 years.
been going there a long time, same service techs are still there
Very good folks to deal with.
Leonard was very courteous and professional.
I was headed to D.W. Campbell Goodyear to have an engine-light problem attended to, but the problem apparently was far worse than I expected. When my car died in the right lane of Howell Mill about 20 yards from the shop, three of your wonderful employees came out to push it in!! I was saved from the glaring eyes of drivers, as well as a towing expense. The diagnostic was done within a half-hour. And though in the end, the problem was far, far worse -- and more expensive -- than worthwhile for the aging VW, the employees' diligence and care deserve kudos. I will definitely be back for future maintenance on my new vehicle.
Great service in a timely manner.
GOOD PEOPLE- CONSISTENT SERVICE THANKS
I feel like I can trust DW Campbell to give me the service I need without recommended service I don't need.
Major repair suggestions should be printed and explained on a separate sheet. When said before paying it pressures me. Instead I like to read and keep on file in my car for future repairs
For more than 20 years, my family has been using DW Campbell Tire & Auto on Howell Mill Rd for our car care needs. The staff are always helpful and courteous, explaining completely what services are needed and also telling us when we don't need something that another shop suggested. They've even fixed flats for free for our panicked teenagers! I recommend this shop to all my new neighbors when they ask who I take my cars to. Thanks!
My only complaint is that a fee was added for roadside service, which I didn't ask for, wasn't told about and didn't notice until well after the repair was done. I have AAA, so paying an additional fee is not helpful. Next time I go there, I will review the receipt more carefully on the spot.
Thanks for your post. I would like to know what type of fee was added to your road side service. We do not have road service; however, we do have a wrecker service that does our towing and some road side assistance for us. Please contact me at 404.352.0001 so that I might check into this.
I love taking my car here!!! They are so kind, so fair and so reasonable!
Very friendly people, nice atmosphere, provide coffee and magazines and very convenient location.
Keep the good work.
The mechanics and service manager provided good information, kept me updated, and offered me a loaner car if I needed one (I chose to wait instead. Skip the coffee there is better across the street and if your wait is long there is the Atlanta Food Truck Park across the street as well as some chain options.
Great service, friendly people and they get the job done fast. Thanks!
I have been taken my cars to D.W. Campbell Tire and Auto for years and the customer service is really second to none. I have always had positive experiences and would highly recommend this shop to anyone in need of a repair or basic maintenance.
Always accomodating and very thorough. Great communication.
Ray, Leonard and Tony always make an effort to work in our cars as soon as possible when I don't have an appointment, which I usually don't.
Your crew takes a real interest in my satisfaction.
They provide very professional services in a reasonable price.
I wish more businesses were like D.W. Campbell. I have always found them to be extremely professional and very honest. They do excellent quality work and never have pressured me in getting repairs that are not needed. I highly recommend them.
No call from shop to let me know that my car was done. When I called shop, they claimed to have attempted to leave a message on my cell but my cell phone showed no trace of a call. Arived at shop literally one minute after close - not a sole person there to help. Had to wait until following morning to pick up. This shop is one that I go to only in emergency situations when there is no other option.
It is our policy to contact our customers when their vehicle is finished. I would like to check into this further. Please contact me at 404.352.0001. We routinely wait past closing for customers to pick up their cars if we know someone is going to pick up late.
I appreciate that I was taken seriously when I explained what I thought the problem was. Everyone was professional and friendly and no one tried to sneak in unnecessary repairs, and prices quoted to me were what was charged. All was explained so that I knew what was going on.
The techs have a habit of leaving grease stains on the steering wheel or emergency brake handle
Sorry about that. I spend a lot of money for rubber gloves for the techs to prevent grease on steering wheels, knobs, shifters and emergency brakes. Should this happen again, please let us know. We have special cleaners to remove grease and oil safely.
I did a internet search for one of the highest rated service centers. I agree with the reviews that this is an "A" rated service center and the cost was fair for the services performed
i've been going to dw campbell for years, great folks!
Honesty, great customer service
Ray, Leonard and Tony are all personable and professional. Trust them with my CARS
outstanding operation. Know the owner and most of the operators