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DW Campbell Tire and Service Center

1921 Howell Mill Road, Atlanta, GA 30318 Map & directions

Call Now: (404) 445-1206

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About DW Campbell Tire and Service Center

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
94
Technical Ability (?)
87
Tools & Equipment (?)
92
Customer Service (?)
98
Customer Conveniences (?)
12 months / 12,000 miles
Parts & Labor Warranty (?)

Assessment Summary

When reviewing candidates for our Certified Shop Network we look primarily at their employees, and especially that they are experienced, trained, and certified. DW Campbell hit a home run in all these categories! They have 140+ years of experience between the group, all are ASE certified, and they receive regular training to keep up to date with the latest technologies. In addition to their outstanding team the shop is open on Saturday and offers a clean and bright waiting room complete with cable television and coffee.

Message from the Shop

At DW Campbell Tire and Auto Service Center, we found an impressive four ASE certified tiechnicians on staff, including three Master Technicians, who have nearly 90 years of experience between them. This is the reason the received a perfect score in the Technical Ability section of the assessment. An ASE Blue Seal of Excellence shop, they also employs a sales staff that are ASE certified C-1 Service Consultants. In addition to their outstanding technical team, the shop also cares greatly about customer service, as is evident by their Saturday hours, a clean and bright waiting area that includes cable television, free WiFi and good coffee. They also carry a full line of Goodyear, Dunlop and Kelly tires

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge Ford
GMC Geo Honda
Hummer Hyundai Infiniti
Isuzu Jaguar Jeep
Kia Land Rover Lexus
Lincoln Mazda Mercedes-Benz
Mercury Mini Mitsubishi
Nissan Oldsmobile Plymouth
Pontiac Porsche Ram
Saab Saturn Scion
Subaru Suzuki Toyota
Volkswagen Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Hybrid/Electric Muffler & Exhaust Oil Change & Lube Scheduled Maintenance
Service & Repair Timing Belts Tire Sales/Repair Transmission Repair
Windshield/Glass

Amenities

Child Friendly Coffee Early Bird Dropoff Financing
Free Estimates Free Inspection Gas/Diesel Loaner Car
Open Saturday Shuttle Wireless Internet

Customer Reviews 40 verified reviews (41 total)

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DW Campbell Tire and Service Center
Verified Customer
October 13, 2012

I took my vehicle here because it had good ratings online. I needed to get a squeaking noise check out that was coming from around my serpentine belt. They replaced my belt tensioner and my serpentine belt and $240 later the noise sounds worse.

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Reply from DW Campbell Tire and Service Center -  D W Campbell Tire and ServiceNovember 05, 2012 13:11

I understand that you returned to D W Campbell Goodyear on November 2, 2012; however, you could not duplicate the noise the vehicle was making. This is not unusual. Please return as soon as your truck starts making noise again. Call me at 404.352.0001 and we will discuss in further detail under what conditions you are having this problem.

Joe Jacobs,
Owner

DW Campbell Tire and Service Center
Verified Customer
October 13, 2012

I've been a customer for 1.5 years. Normally, I would have given a higher rating. However, the last two maintenance repairs, I was extremely dissatisfied. I paid for a couple of services and discovered the next day that it had not been performed. It cost me more time and fuel to revisit the shop, in order to receive corrective maintenance performed.

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Reply from DW Campbell Tire and Service Center -  D W Campbell Tire and ServiceNovember 05, 2012 12:41

I would like to discuss this with you. We have systems in place to assure that all work is performed. If we have a problem I want to correct it. I can be reached at 404.352.0001.

Joe Jacobs
Owner

DW Campbell Tire and Service Center
Verified Customer
October 13, 2012

Friendly quick service

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DW Campbell Tire and Service Center
Verified Customer
October 13, 2012

The people are very curtious and they address you as soon as you walk in. Very honest!

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DW Campbell Tire and Service Center
Verified Customer
October 12, 2012

None. Service is always well done.

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DW Campbell Tire and Service Center
Verified Customer
October 12, 2012

I have been using their services for more than 5 years, and I am extremely pleased and trust them very much.

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DW Campbell Tire and Service Center
Verified Customer
October 11, 2012

Always professional service and has been for over 10 years.

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DW Campbell Tire and Service Center
Verified Customer
October 11, 2012

been going there a long time, same service techs are still there

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DW Campbell Tire and Service Center
Verified Customer
October 10, 2012

Very good folks to deal with.

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DW Campbell Tire and Service Center
Verified Customer
October 04, 2012

Leonard was very courteous and professional.

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DW Campbell Tire and Service Center
Verified Customer
October 02, 2012

I was headed to D.W. Campbell Goodyear to have an engine-light problem attended to, but the problem apparently was far worse than I expected. When my car died in the right lane of Howell Mill about 20 yards from the shop, three of your wonderful employees came out to push it in!! I was saved from the glaring eyes of drivers, as well as a towing expense. The diagnostic was done within a half-hour. And though in the end, the problem was far, far worse -- and more expensive -- than worthwhile for the aging VW, the employees' diligence and care deserve kudos. I will definitely be back for future maintenance on my new vehicle.

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DW Campbell Tire and Service Center
Verified Customer
October 01, 2012

Great service in a timely manner.

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DW Campbell Tire and Service Center
Verified Customer
September 27, 2012

GOOD PEOPLE- CONSISTENT SERVICE THANKS

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DW Campbell Tire and Service Center
Verified Customer
September 20, 2012

I feel like I can trust DW Campbell to give me the service I need without recommended service I don't need.

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DW Campbell Tire and Service Center
Verified Customer
September 20, 2012

Major repair suggestions should be printed and explained on a separate sheet. When said before paying it pressures me. Instead I like to read and keep on file in my car for future repairs

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DW Campbell Tire and Service Center
Verified Customer
September 17, 2012

For more than 20 years, my family has been using DW Campbell Tire & Auto on Howell Mill Rd for our car care needs. The staff are always helpful and courteous, explaining completely what services are needed and also telling us when we don't need something that another shop suggested. They've even fixed flats for free for our panicked teenagers! I recommend this shop to all my new neighbors when they ask who I take my cars to. Thanks!

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DW Campbell Tire and Service Center
Verified Customer
September 14, 2012

My only complaint is that a fee was added for roadside service, which I didn't ask for, wasn't told about and didn't notice until well after the repair was done. I have AAA, so paying an additional fee is not helpful. Next time I go there, I will review the receipt more carefully on the spot.

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Reply from DW Campbell Tire and Service Center -  D W Campbell Tire and ServiceNovember 05, 2012 12:55

Thanks for your post. I would like to know what type of fee was added to your road side service. We do not have road service; however, we do have a wrecker service that does our towing and some road side assistance for us. Please contact me at 404.352.0001 so that I might check into this.

Joe Jacobs,
Owner

DW Campbell Tire and Service Center
Verified Customer
September 13, 2012

I love taking my car here!!! They are so kind, so fair and so reasonable!

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DW Campbell Tire and Service Center
Verified Customer
September 12, 2012

Very friendly people, nice atmosphere, provide coffee and magazines and very convenient location.

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DW Campbell Tire and Service Center
Verified Customer
September 11, 2012

Keep the good work.

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DW Campbell Tire and Service Center
Verified Customer
September 10, 2012

Reliable shop.

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DW Campbell Tire and Service Center
Verified Customer
September 08, 2012

The mechanics and service manager provided good information, kept me updated, and offered me a loaner car if I needed one (I chose to wait instead. Skip the coffee there is better across the street and if your wait is long there is the Atlanta Food Truck Park across the street as well as some chain options.

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DW Campbell Tire and Service Center
Verified Customer
September 07, 2012

Great service, friendly people and they get the job done fast. Thanks!

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DW Campbell Tire and Service Center
Verified Customer
September 06, 2012

I have been taken my cars to D.W. Campbell Tire and Auto for years and the customer service is really second to none. I have always had positive experiences and would highly recommend this shop to anyone in need of a repair or basic maintenance.

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DW Campbell Tire and Service Center
Verified Customer
September 01, 2012

Always accomodating and very thorough. Great communication.

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DW Campbell Tire and Service Center
Verified Customer
August 30, 2012

Ray, Leonard and Tony always make an effort to work in our cars as soon as possible when I don't have an appointment, which I usually don't.

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DW Campbell Tire and Service Center
Verified Customer
August 30, 2012

Your crew takes a real interest in my satisfaction.

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DW Campbell Tire and Service Center
Verified Customer
August 24, 2012

nice experience

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DW Campbell Tire and Service Center
Verified Customer
August 20, 2012

They provide very professional services in a reasonable price.

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DW Campbell Tire and Service Center
Verified Customer
August 20, 2012

Wicked awesome

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DW Campbell Tire and Service Center
Verified Customer
August 15, 2012

I wish more businesses were like D.W. Campbell. I have always found them to be extremely professional and very honest. They do excellent quality work and never have pressured me in getting repairs that are not needed. I highly recommend them.

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DW Campbell Tire and Service Center
Verified Customer
August 09, 2012

No call from shop to let me know that my car was done. When I called shop, they claimed to have attempted to leave a message on my cell but my cell phone showed no trace of a call. Arived at shop literally one minute after close - not a sole person there to help. Had to wait until following morning to pick up. This shop is one that I go to only in emergency situations when there is no other option.

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Reply from DW Campbell Tire and Service Center -  D W Campbell Tire and ServiceNovember 05, 2012 13:06

It is our policy to contact our customers when their vehicle is finished. I would like to check into this further. Please contact me at 404.352.0001. We routinely wait past closing for customers to pick up their cars if we know someone is going to pick up late.

Joe Jacobs,
Owner

DW Campbell Tire and Service Center
Verified Customer
August 04, 2012

very professional

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DW Campbell Tire and Service Center
Verified Customer
August 04, 2012

I appreciate that I was taken seriously when I explained what I thought the problem was. Everyone was professional and friendly and no one tried to sneak in unnecessary repairs, and prices quoted to me were what was charged. All was explained so that I knew what was going on.

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DW Campbell Tire and Service Center
Verified Customer
August 03, 2012

The techs have a habit of leaving grease stains on the steering wheel or emergency brake handle

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Reply from DW Campbell Tire and Service Center -  D W Campbell Tire and ServiceNovember 05, 2012 13:24

Sorry about that. I spend a lot of money for rubber gloves for the techs to prevent grease on steering wheels, knobs, shifters and emergency brakes. Should this happen again, please let us know. We have special cleaners to remove grease and oil safely.

Joe Jacobs,
Owner

DW Campbell Tire and Service Center
Verified Customer
August 03, 2012

I did a internet search for one of the highest rated service centers. I agree with the reviews that this is an "A" rated service center and the cost was fair for the services performed

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DW Campbell Tire and Service Center
Verified Customer
July 30, 2012

i've been going to dw campbell for years, great folks!

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DW Campbell Tire and Service Center
Verified Customer
July 21, 2012

Honesty, great customer service

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DW Campbell Tire and Service Center
Verified Customer
July 12, 2012

Ray, Leonard and Tony are all personable and professional. Trust them with my CARS

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DW Campbell Tire and Service Center
Verified Customer
July 07, 2012

outstanding operation. Know the owner and most of the operators

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DW Campbell Tire and Service Center
May 13, 2013

I had been to three different places and got differing POV's on the noice in the front end. I took my Durango to DW Campbell and they diagnosed it as ball joints and had it fixed in a day. Great service, fair price.

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Reply from DW Campbell Tire and Service Center -  D W Campbell Tire and ServiceMay 20, 2013 06:33

Thank you for the endorsement.

Joe Jacobs

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Hours of Operation
Mon - Fri:7:30am to 6:30pm
Sat:8:00am to 5:00pm
Sun:CLOSED
Call Now:

(404) 445-1206

Auto Repair Experience

  1. Joe Jacobs, Owner
  2. Established 1987
  3. 4 Auto Repair Mechanics on Staff
  4. 4 ASE Certified Auto Technicians
  5. 89 Years of Car Repair Experience