Excellent and Honest Customer Service with experienced Technicians.
I was not at all impressed by my last service.
We apologize for any inconvenience that may have occurred during your last service, and we appreciate the feedback. Please let us know what we can do to turn your experience into a positive one. Thank you.
This experience was my first experience at Dubwerx. They are wonderful! They were very professional and courteous on the phone when I first placed a call to them to see if they could run a diagnostic on my vehicle. While I was explaining the issues to the technician he was writing up a work order as I was telling him what issues has arisen. They were very thorough with their diagnostic testing as well as with finding out a definitive answer on what exactly was wrong with the vehicle. Every time we were in contact I felt like I was being taken care of in every way possible. They were kind and courteous on every occasion. I truly enjoyed the experience I had and I plan to use them as my primary maintenance shop in the future.
Reasonable pricing, knowledgeable technicians.
Great shop to work with, will be taking our VW there going forward.
Although Dubwerx was unable to diagnose or fix my issues, they are very knowledgeable about what they do and very professional. Ultimately with the discussions I had with them, I was able to find and fix the issues that brought my car in. I would recommend them to anyone with a Volkswagen group car.
These men are amazing and took great care of me and my Audi! Thank you for your incredible service. Evan, you are a sweetheart!
Excellent service. Very knowledgeable and want to make sure the customer fully understands what work is being done.
Very professional and trustworthy.
The Dubwerx guys are great. Great service - for the car and for the customer.
Total problem solved!
Mark did a great job finding out why my GLI was running lean and saved me from having my current tune cleared and re-tuned.
Well thought out service. Solution oriented. Offered options for the problem.
The ONLY place I will take my VW. I am considering selling my Mercedes for and Audi, just so I have a reliable repair shop to make my car to. This is the example of how an auto repair store is ran and the example that all other shops look up to.
Dubwerx has been doing it right for me for years. Brought in my 2006 A6 years back and they have been my go to dealer alternative since. Most recently they repaired a broken exhaust piece on my 2012 A6 which went quick and smooth.
First time at Dubwerx. Very pleasant atmosphere, clean, comfortable and professional.
The new location was amazing and the staff is very informative and professional.
Fantastic experience. I placed a review on website a few weeks ago.....great shop!
Always accommodating , punctual and professional and upfront ; couldn't ask for more.
Excellent service as I've come to expect from them.
Professional, knowledgeable. They know their product very well.
Always great service! Very accommodating with pick-up and delivery when in a pinch. Thank you guys!
Normal oil change and check. They've done a great job with our car.
I know and trust the advice and high-quality workmanship of repairs done at Dubwerx. Courteous, on-time completion and reasonable pricing keep me bringing my 2000 Golf again & again.
I took my daughter's recently-purchased Volkswagen CC to Dubwerx for a full exam and service before letting her take the car out of state to college. The Dubwerx guys communicated with us at every step of the process treated us fairly and provided excellent service. They even worked around our somewhat difficult schedule. They are now officially our "go to" shop for VW service.
Great customer service and fair price.
First off I would like to say these guys were nice enough to accommodate my needs and came in on a Saturday just to do an APR chip. While I was there my experience was great. I and the tech just sat there and chit chatted the whole time. Wonderful experience!
Great service, car drives much better now
Dubwerx is the best repair shop for VW in Cincinnati. Honest, friendly, and an overall wonderful experience.
My first time here, very nice location, friendly staff. Will definitely come again.
They were polite, able to fit me into a busy day, and the repair ended up being fairly simple. I was very thankful for their service.
I trust the guys at this shop. They love cars and make sure mine is running well.
Called me to update me on progress, problem, took time to explain everything to me.
Dubwerx has consistently provided excellent service.
I love Dubwerx! The staff and technicians there are true Audi/VW enthusiasts that treat you and your car like family!
The experience was good. However, I had only one request - an oil change but they inspected my car and charged me $150 for the inspection which I did not ask.
Dubwerx provided very professional service and repair for my car. There were a few hiccups (still not sure why on my car), but Adrian and Evan stayed on it until I was satisfied.
Very professional and knowledgable about my vehicle.
Great communication and service! They went well above any shop I've ever dealt with and at a fair price.
Great service as always!
Excellent, thorough service. Solved a problem other places couldn't.
Excellent! They know they're stuff, for sure. I had a series of fairly complex issues with my B5 S4. They were able to diagnose and correct/repair everything. Excellent communication fully explained what they needed to do to get the car right. I appreciated the extra touches, a free shuttle service from and to work. they had to replace one of my rear calipers, which was painted red. They even shot the new one in red so that it matched. Outstanding attention to detail and my car is 100% now. Thanks!
The guys and work are always top notch.
Courteous, knowledgeable and fair. They insure customer satisfaction.