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DreamCars Auto Repair

(760) 332-1978
78 Verified Reviews

HOURS
08:00
17:00
http://purl.org/goodrelations/v1#Monday
08:00
17:00
http://purl.org/goodrelations/v1#Tuesday
08:00
17:00
http://purl.org/goodrelations/v1#Wednesday
08:00
17:00
http://purl.org/goodrelations/v1#Thursday
08:00
17:00
http://purl.org/goodrelations/v1#Friday
Su
Closed
M
8:00am to 5:00pm
T
8:00am to 5:00pm
W
8:00am to 5:00pm
Th
8:00am to 5:00pm
F
8:00am to 5:00pm
S
Closed

ADDRESS

12972 Hesperia Rd.
Victorville, CA 92395 USA

AUTO REPAIR EXPERIENCE

  • Carlo Berro, Owner
  • Established 1984
  • 3 Auto Repair Mechanics on Staff
  • 66 Years of Car Repair Experience

DreamCars Auto Repair Reviews

OVERALL RATING

78 Verified Reviews
5 stars
(56)
4 stars
(8)
3 stars
(3)
2 stars
(3)
1 star
(8)
by - Verified Customer April 20, 2017

Great shop. High level of communication every step of the way!

by - Verified Customer April 20, 2017

Good people to do business with. Fair and honest.

by - Verified Customer April 18, 2017

The office personnel is professional and the mechanics seem very thorough. The same attention is given to everybody regardless of whether you bring in an old vehicle for repair as a new one.

by - Verified Customer April 18, 2017

Carlo & Stacy are awesome! They know how to run a great shop. Carlo really knows his stuff. Best mechanic & shop I have ever dealt with. If you have a European car, bring it to Carlo!

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by - Verified Customer April 17, 2017

Very professional.

by - Verified Customer April 02, 2017

Great customer service.

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by - Verified Customer April 02, 2017

Extremely satisfied with all performed work.

by - Verified Customer April 02, 2017

Dreamcars is always professional and very very friendly!!

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by - Verified Customer April 02, 2017

Service and repairs were great, I was only disappointed in the wait time before I was able to speak to someone.

by - Verified Customer March 30, 2017

Great job! Reasonable prices! Original Mercedes parts used in all repairs!

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by - Verified Customer March 30, 2017

Good service.

by - Verified Customer March 30, 2017

The service B for the Mercedes does not include everything that the dealers recommends some services are missing.

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by - Verified Customer March 30, 2017

The Best!

by - Verified Customer March 19, 2017

I had a great experience with Jimmy and he was able to come down on the originally quoted price significantly. My car was also washed afterwards which was nice because it was dirty! The staff at the front desk were both very, very nice and accommodating.

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by - Verified Customer March 14, 2017

Fixed what was wrong very happy.

by - Verified Customer March 10, 2017

Great place.

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by - Verified Customer March 10, 2017

Great customer service, very honest and up front. Made daily calls with updates.

by - Verified Customer March 09, 2017

It you want it done right and don't have time for the dealer..DreamCars very professional, everyone is super nice and great prices..

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by - Verified Customer March 09, 2017

Very pleasant and helpful staff!

by - Verified Customer March 09, 2017

I called for an estimate for the 40,000 mile service on my 2015 VW Golf. For reference, this service is basically a glorified oil change. The rest of the service recommended by VW is basically a thorough safety inspection, top off fluids and replace air & cabin filters. The phone experience was great; the woman who answered my call did not know the details of the service but called me back after researching and offered a reasonable quote (About double what I usually pay for an oil change, but definitely below the dealer). I am taking a lengthy trip soon and am willing to pony up the extra cash to get a more experienced import shop to give it a look, so I scheduled the appointment.

Day of service: I arrived 15 mins early for my 8:30 appointment (which was estimated to take 3 hours since I was getting the tires rotated as well); my car was taken into the bay just after 9:00. Since I had some time, I went for a walk. They called at 9:30 to inform me that the oil pan drain plug is replaced on my car at each LOF...except they didn't know that and don't have it. Something I would expect an import shop who professes VW expertise to know (especially with over a week's notice). Could I come back this afternoon??? Sure, I don't like work anyways. Finally at 1:30 the service begins; LOF/inspection goes great and we're off to get the tires rotated. Unbeknownst to me, the last shop that rotated the tires did not return the factory lug nut key...and the import shop that professes VW expertise doesn't have one. Disappointing, but I'm promised to be done and out the door in a few minutes.

After almost an hour with no word, I ask what the status is...just waiting for the service manager to type up the notes is the explanation. 15 minutes later we have the notes: everything is mostly fine, air filter didn't need to be replaced and the cabin filter they had was torn so I'll have to come back for that. And...the check engine light is on?! It was not on when I came in. 35 minutes later there is a vague explanation that there are codes in the system, but the light is off. I can go! Yay

Upon arriving home, I received an email from the service manager...they gave me the wrong invoice. Oops. So I am now thoroughly confused and an oil change took 9 hours. Yuck

Not everything was bad. Everyone I dealt with was friendly. Since the cabin filter was not replaced, I was instructed to come back anytime and have it replaced for free; very cool. Also, sensing my frustration with how long I had been there, the associate opted to skip the on-site car wash and give me a voucher for a nearby business. I appreciate both of those gestures.

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by - Verified Customer March 09, 2017

Very professional from reception to work performed. Extremely happy with the service I received.

by - Verified Customer March 01, 2017

Did not listen to what I said.

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by - Verified Customer March 01, 2017

I had my car towed in Monday morning, I had a 8:00 appointment. My car had a massive leak. Dream Cars staff didn't look at my car until the next day (Tuesday). They were 'short staffed' maybe more staff is a must or just don't make appointments and not give customers expectations that there car is being looked at that day. Very disappointing.

Reply from DreamCars Auto Repair – by DreamCarsEnterprises March 28, 2017

Hi Mandy, we are very sorry to have disappointed you. Things definitely don't go as planned when someone calls out sick unexpectedly. We apologize for any expectations that were not met and we strive to serve you better should you choose to see us in the future.
Sincerely, Stacy

by - Verified Customer February 26, 2017

Was good.

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by - Verified Customer February 26, 2017

It took way too long to finish the work. Promise one day, finished a few days later. Took too long to diagnose, and too long to fix, more so In comparison to an actual dealership.

by - Verified Customer February 23, 2017

I was told the repair would take one full day. It took 4 days. I gave them my work number as a contact number during the day and they still called my cell phone which prolonged the service.

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by - Verified Customer February 21, 2017

Well done.

by - Verified Customer February 20, 2017

Great service outstanding price will definitely be returning for all of my automotive services.

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by - Verified Customer February 19, 2017

Professional and appreciate the price.

by - Verified Customer February 19, 2017

As a female who owns a BMW I was thrilled to find a mechanic that took such great care of pride and joy. The fees were beyond my expectations . I never expected such fair prices for work which was quoted as high as $3800 by other shops. honestly I didn't know where the money was going to come from. Dream Cars quite was as I mentioned earlier, beyond my expectations. my car would probably be sitting in my driveway or I'd be on great debt My precious will only be touched by the experts at Dreams Cars from now on. I'd highly recommend this shop to anyone who owns a foreign car. Great service,great prices and top of the line customer service. Their new locations is awesome. Thank you Dream Cars!!!

BMW 330 CI owner.

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by - Verified Customer February 19, 2017

A lot of the questions on the survey were not applicable to my situation, but the staff at Dream Cars were very nice, and helpful.

by - Verified Customer February 19, 2017

had a clip on a hose replaced and my oil changed. the staff is always very nice and the mechanics are very informative. I can honestly says that i have never had such a pleasent experience at an auto shop ( Auto Specialist). Thank you.

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by - Verified Customer February 13, 2017

Was a great dealer alternative I was leery about not having my vw at a dealership.I was impressed with the follow up they only use oem parts. They were vary clear and explained repairs . I am vary meticulous and particular and they meet my expectation. I am vary happy with the work completed. If you own a BMW VW this is the place to take it . Jimmy is also vary helpful and profess

by - Verified Customer February 13, 2017

Staff is very professional, friendly and helpful.

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by - Verified Customer February 13, 2017

Good shop.

by - Verified Customer February 09, 2017

Quick service, well done.

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by - Verified Customer February 09, 2017

They do good work. They are not cheap, but it is worth it. Their customer relations are excellent.

by - Verified Customer February 08, 2017

Excellent shop to work with.

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by - Verified Customer February 08, 2017

I've been a customer since we moved here 5 yrs ago, and have always been satisfied with your work and customer service.

by - Verified Customer February 05, 2017

Always courteous and informative While I am having my car serviced.

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by - Verified Customer February 05, 2017

The service at dream car was good. The only reason my car wasn't ready was that they had difficulty getting a part in on time. It wasn't their fault. But they kept me informed every step of the way and I really appreciated that. No one enjoys having to take the car to the repair shop but the folks a dream car make it less painful they are always happy and pleasant.

by - Verified Customer February 01, 2017

Great shop and repairs was done in a timely manner at a good price!

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by - Verified Customer January 31, 2017

The best of the best.

by - Verified Customer January 24, 2017

Overall Very Good. I wish that had extended hours or half day Saturdays.

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by - Verified Customer January 22, 2017

Satisfied.

by - Verified Customer January 22, 2017

Everything went well.

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by - Verified Customer January 22, 2017

They always do a good job fixing my 2005 Jaguar S Type.

by - Verified Customer January 22, 2017

well done.

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by - Verified Customer January 22, 2017

The vehicle was in the shop for three days, the on board computer was reprogrammed, but the problem was not fixed.

by - Verified Customer January 18, 2017

Charged me $120 2x to reset a transmission code that other shops charge nothing for. Completely misdiagnosed my problem. Replaced parts on my car they knew to be in perfect working order.

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by - Verified Customer January 18, 2017

Never will go there again.

by - Verified Customer January 18, 2017

My vehicle was misdiagnosed.

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by - Verified Customer January 13, 2017

First of all I took my car in for service in November not January. I took it in for brake fluid service and while there had my fog lamp replaced. I chose to wait because I was told it would take about an hour, I ended up waiting about three hours. When the car was ready I asked if they found everything ok with the car. I was told there was no one to speak to and they couldn't give me a printout of it because the system was down. The receptionist told me they would call me later to let me know. They never called so I figured everything was fine. I took my car in for service because I was driving to las Vegas the next day and wanted to make sure everything was fine to make that long drive. When I returned from las Vegas the engine oil light turned on saying the oil was low. This was the night before thanksgiving so I had to wait until Friday to get my car inspected, which left me stranded down the hill because I didn't want to drive my car for 70 miles up the hill in that condition. I took my car to BMW. They said my car had a oil gasket leak and a steering oil leak. I trusted dream cars and that's why I took my car in for service. In previous times when I took my car in for service they would advise me if they saw anything else that needed service, but that was at the old location. Because of my recent experience at the new dream cars location, I don't plan on taking my car in and will not recommend them either and will be looking for a different place to have my car serviced up here.

by - Verified Customer January 10, 2017

Terrible service. Took car for ppi and they couldn't even find an oil leak from the oil drain plug try to tell me it was leaking from valve cover. I think the girls in front are rude and never return calls.

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by - Verified Customer January 09, 2017

I USE DREAM CARS FOR MY "85' SEC'..98 TURBO DIESEL WITH 360.000 MILES ON IT, 05 ML 350, 13 S550 ... I ONLY USE FLETCHER JONES TO WASH MY CAR CAUSE IT'S "FREE"!! ... I'M GOING ASK ""CARLO AND STACY ABOUT THAT"" ....I am sure that they would accommodate me because their SHOP IS CLEAN..

by - Verified Customer January 04, 2017

I was pleasantly surprise by the ladies that greeted me at the front lobby. They run a tight ship. The lobby is nicely appointment and the coffee bar was great. They performed a diagnostic test and called to inform me of the results within minutes. They didn't try to sell me on any of theirs services, fact is they gave me advice on how to proceed. What really blew my mind was the discounts. Jimmy was very good in his process and with the fees associated with services. As a BMW owner, I want someone to care about my ultimate driving machine and Jimmy treated my ride like it was his. I was quoted close to $3700 for the work on my car by another group . Dream Cars beat that price by a huge margin. My car was squeaky clean and performed beautifully. I recommend Dream Cars to anyone who has a foreign car. The new facility is really nice with plenty of security. I'm taking baby back to see doctor jimmy.

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by - Verified Customer December 06, 2016

Dream Cars did an AMAZING job on my '99 Jaguar XJR. Had just moved and a previous mechanic knackered my crankshaft pretty bad on a 10% lower pulley increase. They were able to save my crankshaft and the price was very reasonable. Would visit again.

by - Verified Customer December 06, 2016

Simply honest people!! They provide excellent customer service and it's a pleasure to have my BMW serviced by them!!!

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by December 03, 2016

Professional, clean and very friendly.

by - Verified Customer November 29, 2016

Very long to fix a small evap leak which is really common for shops like that and still hasn't been fixed, it's been about a month.

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by - Verified Customer November 16, 2016

The service I received from Dream Cars and the employees was top notch service. After all I went through with my warranty company I am impressed with the communication and services that Jimmy, Jessi, Stacy, and Myra gave me. They know how to make a customer feel comfortable with the car being in their hands. I am a very satisfied customer. Thank you for you services Dream Cars.

by - Verified Customer November 15, 2016

These guys are TOP NOTCH! Their Master Engineer is a very knowledgeable & honest guy. He helped make the right decisions even when they weren't in his company's best interest. They have a great team and they know how to communicate. This is a very respectable company and if you'r looking for top of the line service, this is the place to come...

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by - Verified Customer November 15, 2016

Best Porsche cars repair shop in high desert.

by - Verified Customer November 04, 2016

Vvery nice staff and excellent customer service by the lady's up front.... though I haven't had any major work done...but they do a very good job and I'm very satisfied.

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by - Verified Customer October 31, 2016

Great place for my Mini. Local and I don't have to drive down the hill. Honest and fair. Glad I found them.

by - Verified Customer August 28, 2016

You guys are great,,,,,,,,,,,,

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by - Verified Customer August 04, 2016

I'd like to say that I have been going to Dreamcars since I've moved up to the desert. They are always friendly. I feel my car is in good hands with their mechanics and checked out thoroughly. I know I can depend on Dreamcars to take care of all my car's needs!

by - Verified Customer July 11, 2016

Service is always professional, and complete. Don't worry about returning, it will be done correctly the first time.

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by - Verified Customer July 11, 2016

I have had Carlo and his team work on my Volvo S-80, BMW 325 and Audi A4 over the years. They are a very honest and fair shop when it comes to pricing and doing a great job at all times. I would strongly recommend them to anyone looking for a reasonable option from an expensive dealer down the hill!

by - Verified Customer February 23, 2016

I had a water pump go out in my X5, Dreamcars accepted my warranty and completed all repairs in a professional and timely manner, My BMW dealer inspected the work and confirmed they had done a good job. I will definitely use them again.

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by February 09, 2016

I cannot say one negative thing about Dreamcars. They are absolutely perfect. If I could give 20 stars I would. They are reasonably priced, friendly staff, and the price they give is the price you pay, AMAZING.

by - Verified Customer January 19, 2016

I have been a customer and friend of DreamCars Auto Repair for many years. I feel confident with the work performed which is no less than the highest of quality, using only high-quality parts for our cars. Carlo and Stacy are honest, hardworking, good natured business owners and employ individuals who are of high caliber.

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by - Verified Customer January 14, 2016

As always, professional and courteous. I always feel my car is safe and road ready when I get it back, thanks!

by - Verified Customer December 16, 2015

Great service every time!

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by - Verified Customer December 14, 2015

Always polite, helpful, and competent.

by - Verified Customer December 11, 2015

I made my first visit to Dream Cars with my wife's Porsche Turbo. I got excellent service, talked with the owner about the car, solved the issue and came away a happy customer. I will return for my Porsche and Mercedes Benz needs from now on.

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by December 06, 2015

Dream cars did an excellent job. I will use them for all my cars.

1 verified customer did not leave comments but provided this rating:
by Columbus

RepairPal Scorecard
89
OVERALL QUALITY SCORE

12
month
Nationwide
warranty
12
month
Local
warranty
TECHNICAL ABILITY
88
TOOLS & EQUIPMENT
90
CUSTOMER SERVICE
85
CUSTOMER AMENITIES
95

DreamCars Auto Repair has been serving Victorville and the surrounding area since 1984. This team of automotive professionals is very experienced and takes the time to attend regular training to help ensure your vehicle is repaired correctly the first time. This training, coupled with some of the best automotive tools and computer diagnostic equipment enable this location to provide repairs ranging from advanced diagnostics and programming, to check engine light repairs, to minor and major mechanical repairs, as well as your scheduled maintenance needs. For your peace of mind they back their work with a 12-month / 12,000-mile warranty. Their most recent customers revealed they not only do a great job taking care of your car, they also excel at customer service as well. This team was described as “knowledgeable”, “reliable”, “trustworthy”, and “accommodating”. A shuttle service, Rental vehicles, early bird drop off, and a waiting area with wireless Internet are available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Classic Car Repair/Restoration
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Transmission Repair
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AMENITIES

  • AAA Member Discount
  • Car Wash
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Heated Waiting Room
  • Military Discount
  • Parts/Accessories
  • Se Habla Espanol
  • Senior Discount
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Wireless Internet
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AFFILIATIONS

  • Bosch Service Network

MESSAGE FROM THE SHOP

DreamCars is a full-service European auto repair shop that specializes in the repair and service of European vehicles. DreamCars offers everything from factory maintenance inspections and oil services to brake jobs, tune-ups, engine and transmission work. DreamCars specializes in European vehicles such as Mercedes, BMW, Jaguar, Porsche, Mini Cooper, Audi, Volkswagen, Fiat and many more. DreamCars uses factory recommended original equipment parts for each specific vehicle. The top priority at DreamCars is providing a friendly, professional experience along with quality service. Please contact us at DreamCars in Victorville for an appointment.

MAKES WE SERVE

  • Audi
  • BMW
  • FIAT
  • Jaguar
  • Land Rover
  • Mercedes-Benz
  • Mini
  • Porsche
  • Smart
  • Volkswagen
+ More

Map
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