Dr.Auto-RSM

✓ RepairPal Certified
sam@drautorsm.com
29901 Santa Margarita Pkwy
Suite B-100
Rancho Santa Margarita, CA 92688 USA
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07:30
18:00
http://purl.org/goodrelations/v1#Monday
07:30
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07:30
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http://purl.org/goodrelations/v1#Wednesday
07:30
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http://purl.org/goodrelations/v1#Thursday
07:30
18:00
http://purl.org/goodrelations/v1#Friday
08:00
14:00
http://purl.org/goodrelations/v1#Saturday
CLOSED NOW
M
7:30am to 6:00pm
CLOSED NOW
Th
7:30am to 6:00pm
M
7:30am to 6:00pm
F
7:30am to 6:00pm
T
7:30am to 6:00pm
S
8:00am to 2:00pm
W
7:30am to 6:00pm
Su
Closed
Call now:
(949) 629-4893
67 Verified Reviews

Auto Repair Experience

  • Kurt Drewitz, Manager
  • Established 2014
  • 3 Auto Repair Mechanics on Staff
  • 50 Years of Car Repair Experience
RepairPal Scorecard

Dr. Auto has been serving the community of Rancho Santa Margarita and the surrounding area since 2014. During this time they have developed a loyal following of satisfied customers who described this shop to us as: "friendly”, “professional”, “polite”, “knowledgeable” and "honest". This location features a team of very experienced and will trained automotive professionals. An investment in the necessary tools and diagnostic equipment helps make them capable of repairs ranging from tires and wheel alignment, to minor and major mechanical repairs, to check engine light diagnosis and repair, as well as your scheduled maintenance needs. Repairs are covered by a 24-month / 24,000-mile warranty for your peace of mind. A local shuttle service, rental & loaner vehicles, early bird drop off, Saturday business hours, and a waiting area with wireless Internet are all available for your convenience.

Details

Auto Repair Experience

  • Kurt Drewitz, Manager
  • Established 2014
  • 3 Auto Repair Mechanics on Staff
  • 50 Years of Car Repair Experience

Specialties

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Classic Car Repair/Restoration
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
  • Windshield/Glass

Amenities

  • Coffee
  • Early Bird Dropoff
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Heated Waiting Room
  • Loaner Car
  • Open Saturday
  • Rental Car
  • Se Habla Espanol
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Warranty Accepted
  • Wireless Internet

Message from the Shop

dr.auto-RSM was brought to light to bring better service, at fair prices, on repairs you can count on. I love to hear feedback from customers and look forward to earning your business for years to come.

Makes We Serve

  • Acura
  • Audi
  • BMW
  • Honda
  • Infiniti
  • Kia
  • Lexus
  • Mazda
  • Mercedes-Benz
  • Mitsubishi
  • Nissan
  • Scion
  • Subaru
  • Toyota
  • Volkswagen
Reviews

Overall Rating

67 Verified Reviews
by - Verified Customer February 17, 2016

Great service and customer service.

by - Verified Customer February 16, 2016

Great customer service.

by February 15, 2016

Timely service; clean environment; reasonable price.

by - Verified Customer February 15, 2016

Very attentive, relaxing lounge to wait for service to be completed, very helpful in answering all my questions and followed up.

by February 15, 2016

Excellent service and pricing.

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by February 13, 2016

Honest answers about car work needed.

by February 13, 2016

Nice people to work with they look honest at this point but I am afraid and assume they will have dealer prices.

by - Verified Customer February 12, 2016

Service above and beyond the norm.

by - Verified Customer February 12, 2016

I like the price, workmanship, ease of appointments, and friendly service.

by - Verified Customer February 11, 2016

They're friendly, quick, well priced and I love that they explain everything. They're very good at making sure the customer understands everything being recommended.

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by - Verified Customer February 10, 2016

I like the quality service staff. However it is a bit pricey.

by - Verified Customer February 09, 2016

It was my first visit to Dr Auto. The staff were very friendly and all work was explained before it was done in simple terms, no mechanic's talk. I understood what problems there were, and what needed to be repaired.

by - Verified Customer February 09, 2016

I love the friendliness and professionalism The facility is clean and comfortable Free wifi!

by - Verified Customer February 09, 2016

They didn't reset my change oil indicator. It still says change engine oil. Also I gave the girl a 20$ bill and she said she would be right back with my change. She didn't come back and when my car was finished, she was gone at lunch or somewhere so I told the guy she has my change, but he couldn't reach her on phone so I had to sit around and wait for her to return 25 mins later so the guy could verify that I had already paid. It wasn't good.

by February 06, 2016

The staff is friendly and not high pressure sales. You make an appointment for ex…oil change and you are in out by or before the time you are quoted.

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by February 06, 2016

Fast, friendly service.

by February 06, 2016

Nice environment, good service. They take appointments.

by - Verified Customer February 04, 2016

Everyone was friendly, the work was done quickly and it was affordable.

by - Verified Customer February 04, 2016

Excellent customer service, no sales pitch to buy parts, etc. They got me in quick and the wait time was appropriate. I will go back for my next oil change!

by - Verified Customer February 04, 2016

The tech made a few mistakes, and the shop took the necessary steps to solve the issue.

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by - Verified Customer February 04, 2016

Very professional atmosphere.

by - Verified Customer February 04, 2016

The reception area is so inviting, receptionist is very friendly and helpful. Work was done in the amount of time specified. Very professional.

by February 04, 2016

Repair was more than $800.00 more than quotes from different auto repair shops I got AFTER my car was repaired by Dr Auto. Also, my car didn't have any problem with the transmission when brought in, driving away from the shop, my car made horrible noises and jumps when gearing. Dr Auto would not accept any responsibility even though I brought my car back immediately. They claimed since they didn't drive it before they repaired it, they couldn't know for sure the transmission was not bad when I brought it to them! Took my car to a transmission place where it showed it was burnt and needed a complete rebuild. My car has a lot of mileages on it, that's true, however, why would the transmission burn out while sitting in Dr Auto's shop?

by - Verified Customer February 03, 2016

Great Customer Service! Very thorough and not pushy with sales. Do what they say they are going to do to the car.

by February 03, 2016

Professional atmosphere run in a business-like manner. Not a grimey auto shop. Price is very competitive. Advice is organized and appears to be honest.

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by February 03, 2016

Good place to go, near and good customer service.

by February 03, 2016

Walk-in service available. Fast service.

by February 02, 2016

Clean Shop. They explain what may need attention in the future.

by February 02, 2016

The service was friendly and work was done in a satisfactory manner.

by February 02, 2016

My car still leaks oil after three visits.

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by - Verified Customer February 01, 2016

Great service and friendly.

by - Verified Customer February 01, 2016

Although the service was good it needs someone with a more up beat and more customer service attitude at the front desk since I waited quite long to get an assessment on my car.

by - Verified Customer January 29, 2016

They care for their customers.

by January 29, 2016

The specialist was thorough and the service was explained well. They also explained what needs done next.

by January 29, 2016

Service was great and the promotional fee was great but when I was told the regular cost for an oil change was 70.00 I knew I would not be returning. That is too high for my budget.

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by - Verified Customer January 28, 2016

I had a great service, I did recommend you to a friend that had engine light on.

by - Verified Customer January 27, 2016

Punctual and courteous. Knowledgeable.

by January 27, 2016

Quoted me very high prices for parts on repair services.

by - Verified Customer January 26, 2016

Friendly, efficient and gave me all of my options on my check engine light.

by - Verified Customer January 26, 2016

I do have to bring back car to see what the noise is on drivers front tire.

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by - Verified Customer January 23, 2016

Outstanding service and very polite.

by - Verified Customer January 23, 2016

Friendly and they did not push additional services.

by January 23, 2016

Service completed in a timely fashion, fair price, work well done.

by - Verified Customer January 22, 2016

They did a great job on repair. Fixed a leak in power steering lines for a fraction of the cost another shop had quoted.

by - Verified Customer January 22, 2016

Your service is wonderful.

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by - Verified Customer January 22, 2016

Fast, complete service with a smile.

by - Verified Customer January 21, 2016

Knowledgeable and professionalism of staff.

by - Verified Customer January 21, 2016

Great service, clean office, and friendly staff.

by - Verified Customer January 20, 2016

Good service.

by - Verified Customer January 20, 2016

Very comfortable surroundings, pleasant office staff, and knowledgeable technicians.

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by - Verified Customer January 19, 2016

On time, very nice. Took me to look at the shop.

by - Verified Customer January 18, 2016

Gas was spilled on the underside of my car and it took a week to get the strong odor out of my car. The repair that was done ($500+)did not fix my problem.

by - Verified Customer January 15, 2016

Friendly service, knowledgeable staff, more than fair pricing, nice waiting area, convenient scheduling.

by - Verified Customer January 15, 2016

Friendly genuine service. They do what they say and do so at competitive prices. Great offers throughout the year an stand behind their word.

by - Verified Customer January 14, 2016

Great customer service..... fixed my car in a timely manner and reasonable price...... will be going back....

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by - Verified Customer January 14, 2016

Great service and staff. Never feel like I'm getting ripped off.

by January 14, 2016

I like to be able to see my car

by - Verified Customer January 12, 2016

Price was as quoted. Customer interaction was great. Very professional environment.

by - Verified Customer January 11, 2016

Good service & decent price.

by - Verified Customer January 09, 2016

Excellent customer service.

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by - Verified Customer January 09, 2016

Thorough and honest.

by - Verified Customer January 09, 2016

Clean, unique lobby. The staff were helpful and polite. They didn't try to rip you off with their prices.

by January 08, 2016

Very professional and explained in detail issues found on my vehicle.

by - Verified Customer January 08, 2016

They are very friendly, don't try to upsell you or get you to do unnecessary work--and they are efficient. The atmosphere is pleasant--they have T.V., magazines, a coffeemaker and a fridge with water in it. Oh yes, and a clean bathroom.

by - Verified Customer January 08, 2016

Quick, good service.

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by - Verified Customer January 06, 2016

The recommendations they made were incorrect. They said I needed new front brakes but there were 7mm left on the pads.

by - Verified Customer January 05, 2016

Great service.

Coupons

FREE CHECK ENGINE CODE READING

Dr.Auto-RSM
29901 Santa Margarita Pkwy
Rancho Santa Margarita, CA 92688

Details

Free check engine code reading with print out. This is for a Check Engine Code Reading and we can consult you on the best avenues to address your codes if further diagnosis or repair is needed.

This is not a diagnosis, but a free scan.

RepairPal Certified logo

Expiration Date:

12/31/2016

Coupon data is provided by merchants. RepairPal does not guarantee and shall not be responsible for validity or accuracy of any information of the coupon. Coupon ID #2075

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