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Douglas Automotive Crystal Lake

(815) 249-4181
142 Verified Reviews
doug@douglasautomotive.com

HOURS
07:00
18:00
http://purl.org/goodrelations/v1#Monday
07:00
18:00
http://purl.org/goodrelations/v1#Tuesday
07:00
18:00
http://purl.org/goodrelations/v1#Wednesday
07:00
18:00
http://purl.org/goodrelations/v1#Thursday
07:00
18:00
http://purl.org/goodrelations/v1#Friday
07:00
17:00
http://purl.org/goodrelations/v1#Saturday
Su
Closed
M
7:00am to 6:00pm
T
7:00am to 6:00pm
W
7:00am to 6:00pm
Th
7:00am to 6:00pm
F
7:00am to 6:00pm
S
7:00am to 5:00pm

ADDRESS

123 E. Virginia Rd
Crystal Lake, IL 60014 USA

AUTO REPAIR EXPERIENCE

  • Pat Moody, Manager
  • Established 1993
  • 4 Auto Repair Mechanics on Staff
  • 3 ASE Certified Auto Technicians
  • 50 Years of Car Repair Experience

Douglas Automotive Crystal Lake Reviews

OVERALL RATING

142 Verified Reviews
5 stars
(100)
4 stars
(31)
3 stars
(4)
2 stars
(5)
1 star
(2)
by - Verified Customer April 07, 2017

It was good.

by - Verified Customer April 05, 2017

Love you guys. Always great service.

by - Verified Customer April 04, 2017

The Douglas Automotive customer service representative clearly explained the work that needed to be completed, so it was easy for me to make the decision to have the service performed.

by - Verified Customer April 04, 2017

Appreciated pick up assist.

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by - Verified Customer March 30, 2017

As always, your business is one with high integrity. I always trust your people.

by - Verified Customer March 27, 2017

In and out quick... convenient and reasonably priced.

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by - Verified Customer March 26, 2017

Fabulous, on-time, respectful service.

by - Verified Customer March 26, 2017

We only trust you!

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by - Verified Customer March 26, 2017

Good.

by - Verified Customer March 24, 2017

No problems.

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by - Verified Customer March 24, 2017

Was excellent service! Highly recommended to everyone.

by - Verified Customer March 23, 2017

I was treated well, work was done correctly and in a timely fashion. Thank you.

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by - Verified Customer March 22, 2017

Good work.

by - Verified Customer March 21, 2017

Unfortunately, my last two visits haven't been the usual by Douglas Automotive. Starting to wonder if I should look for another repair shop.

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by - Verified Customer March 19, 2017

Very good experience with service. Would recommend!

by - Verified Customer March 13, 2017

Fair price, explained what was needed, fixed right, done on time. What more could I ask for.

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by - Verified Customer March 10, 2017

The shop did well. But Bill did not match up to the verbal quote.

by - Verified Customer March 07, 2017

Work performed well.

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by - Verified Customer March 06, 2017

Everyone is always friendly. Rating is based on the car not being ready when promised which created a major hassle for me learning this at 4:30p. Also irritated with another car that has been to the shop for a nagging minor oil leak that has not been corrected after 3 visits. Not sure if I will be back.

by - Verified Customer March 06, 2017

Friendly, very helpful and honest.

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by - Verified Customer March 06, 2017

Very good.

by - Verified Customer March 05, 2017

Very thorough.

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by - Verified Customer February 27, 2017

We've had our car in a lot and the problem doesn't seem to be fixed.

by - Verified Customer February 27, 2017

Service at Douglas is always good. Sometimes I feel that the prices are a bit high.

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by - Verified Customer February 26, 2017

Issue was diagnosed and fixed quickly.

by - Verified Customer February 24, 2017

I can always, rest assured trust that the Douglas staff and mechanics will give the car a thorough once over and tell me what to anticipate soon in future appointments, so I can budget for routine car expenses. Thanks Team!

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by - Verified Customer February 22, 2017

Overall a great experience.

by - Verified Customer February 20, 2017

Job done well.

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by - Verified Customer February 16, 2017

Very pleased with the service I received here.

by - Verified Customer February 12, 2017

They did what they said, when they said it would be done.

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by - Verified Customer February 12, 2017

Very satisfied.

by - Verified Customer February 09, 2017

Great repairs and customer service!

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by - Verified Customer February 09, 2017

Very friendly and professional.

by - Verified Customer February 05, 2017

I would recommend Douglas Automotive to all my friends.

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by - Verified Customer February 05, 2017

Good experience once again.

by - Verified Customer February 03, 2017

We appreciate the honest assessment of what work needed to be done. Our car is running more smoothly now!

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by - Verified Customer January 30, 2017

A+++++++

by - Verified Customer January 26, 2017

Good service, as I have come to expect.

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by - Verified Customer January 24, 2017

Scheduling via TEXT was the best!

by - Verified Customer January 24, 2017

Received second opinion on work dealership technicians recommended. Also, brought a vehicle in for used car inspection. Chris B. was very clear about his findings on both vehicles. He didn't talk down to me and gave me the information I needed. Very accommodating with my schedule. Thanks, Chris!

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by - Verified Customer January 24, 2017

Douglas was great. After my wife's car broke down, they helped her get back home (with our dog), explained everything clearly to her, and made the repairs the same day. Great service.

by - Verified Customer January 23, 2017

We use Douglas for all auto repairs.

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by - Verified Customer January 23, 2017

Very friendly. Finished car ahead of schedule.

by - Verified Customer January 22, 2017

EXCELLENT!

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by - Verified Customer January 20, 2017

Cost more than expected due to an unexpected wheel bearing repair. So it took longer than expected. Dropped off on sat at 9am . And got a call monday about noon.

by - Verified Customer January 17, 2017

Excellent service, done right the first time, explained all needed and unneeded repairs with clarity. A great staff.

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by - Verified Customer January 16, 2017

I'm always happy with my experiences at Douglas Automotive.

by - Verified Customer January 13, 2017

Service dept. is always helpful and answer all my questions.

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by - Verified Customer January 13, 2017

I appreciated that Dan went the extra mile on checking on a warranty issue.

by - Verified Customer January 12, 2017

Doug and Ty treated me very fairly in rectifying my situation.

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by - Verified Customer January 12, 2017

Appreciate the honesty!

by - Verified Customer January 12, 2017

I haven't been there for several months, but I was satisfied.

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by - Verified Customer January 11, 2017

It was my first time trying out the shop, but it came with high recommendations and I felt they were upfront and honest with me.

by - Verified Customer January 10, 2017

I was told that my repair would not exceed $100.00. If it was more, I'd be contacted for authorization. My bill was $177.00. No choice but to pay it.

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by - Verified Customer January 10, 2017

First time using your place. Very happy with the work done and professional attitudes of your staff.

by - Verified Customer January 08, 2017

The people there are so kind as well as professional. It's nice to feel like they are on your side rather than put to make money off of you. I cannot recommend this location enough and the staff that works there. I am now a life long customer.

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by - Verified Customer January 06, 2017

Wonderful!

by - Verified Customer January 05, 2017

Douglas Automotive is always professional and competent, I highly recommend them!

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by - Verified Customer January 05, 2017

Everyone is always respectful and experienced. When I do has an issue they always take care of it promptly.

by - Verified Customer January 02, 2017

Very professional, will return with other vehicles in our fleet.

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by - Verified Customer December 29, 2016

Couldn't be happier with the major work done on the '00 Avalon so far! Like a new car! Appreciated the thorough evaluation and honest assessment as to whether or not to do this work. The counter/phone service from Dan and Tye, both prior, when I dropped it off, in between, during the repairs, and for picking up were nothing less than first rate. None of this is a surprise knowing your service from 15 years ago when we lived here then, and how it has grown today now that we're back. I was glad to make the drive all the way from Dekalb. Too bad we're living out this far away for routine maintenance and such. Perhaps you'd like to open a location in DeKalb or Sycamore?? :) Thanks again for everything. Here's to hopefully 300K on the Avalon and beyond!

by - Verified Customer December 27, 2016

Great Experience. I will be back!

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by - Verified Customer December 21, 2016

The repair was overpriced, we have a quote for $400 less, but since it took Douglas four days to get our car in and inspected, we felt pressured to have them do it. On the bill was listed $96 in supplies. What supplies was that oil change and coolant flush we declined? Very disappointed in the price original cost was $1450 plus taxes and the final cost was almost $1700.

by - Verified Customer December 21, 2016

Friendly staff, knowledgeable, great price, reliable, trustworthy and would recommend them to anyone.

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by - Verified Customer December 20, 2016

Easy off-hours, drop-off process. Pleasant to deal with.

by - Verified Customer December 20, 2016

As always, Douglas does a great job wit repairs...BUT when we are told that they will call us when the car is done... they don't. This has happened time and again....if they say they are going to call, then do it.

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by - Verified Customer December 19, 2016

Everything was great except this survey was sent to the correct E-Mail address, but to the wrong person.

by - Verified Customer December 19, 2016

Always excellent service.

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by - Verified Customer December 18, 2016

I can always count on the people at Douglas regardless of my problem. They are honest and dependable.

by - Verified Customer December 18, 2016

Excellent!

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by - Verified Customer December 18, 2016

Although the work completed on my vehicle was fine, I was not pleased with the service provided by Charlie. After my car was completed and he explained suggestions of further recommended work he left to work up a quote. 20 minutes later, Charlie apologized saying he didn't get a chance to start my quote because he was interrupted by phone calls. After 40 additional minutes, he finished. Your shop recommended replacement of 2 tires which were not included in the quote and instead of waiting again I asked him to e-mail it to me. To date, I still have no e-mail. I even called Charlie to say I was still waiting on that quote. I don't feel that I should have to beg for information to make repairs at your shop. I can easily just get a quote from someone else.

by - Verified Customer December 16, 2016

Car was done on time. I like working with Ty and Dan.

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by - Verified Customer December 15, 2016

Friendly and good service!

by - Verified Customer December 14, 2016

We had a great experience at Douglas. The mechanics were informed and nice to deal with. Unfortunately we went in to get our winter wheels and tires put on the car, but unfortunately when they were swapped, they were not filled with air. We drove home to find only 17 PSI in each of the tires. We can and did put air in the tires ourselves, but we were a bit let down that this wasn't done at the shop.

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by - Verified Customer December 14, 2016

As always, great service at Douglas Automotive Crystal Lake.

by - Verified Customer December 14, 2016

I was satisfied!

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by - Verified Customer December 11, 2016

The experience was very pleasant. Everything was explained and understandable and everyone was very polite.

by - Verified Customer December 09, 2016

Everything was great!

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by - Verified Customer December 09, 2016

Happy with the service I was given.

by - Verified Customer December 07, 2016

Excellent!

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by - Verified Customer December 07, 2016

Always great service!

by - Verified Customer December 06, 2016

A week after I paid for the work I received a mailing that $20 could be applied for work over a certain amount. I think that the shop should be informed of upcoming specials that would apply to the work currently being done. Especially when there is only 1 week between the work and the mailing (which takes a few days through the mail).

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by - Verified Customer December 04, 2016

I've been going to Douglas Automotive for many years, always please with the work and appreciate Douglas for keep our cars in great shape with friendly, courteous employees.

by - Verified Customer December 02, 2016

Unneeded repairs were not done, but the car was not ready when promised causing me to miss an appointment.

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by - Verified Customer December 02, 2016

Called on a Thursday for a Saturday appointment, Thursday said they had an opening. Brought it in at 8 am, they were not able to get to it. Said it would have to be Monday. Monday rolls around, they didn't even call. Finally called Tuesday, finally got the car Friday. After $3.5k of work, the strut mounts they put on were bad. They are making noise. Take it back in and they put real OEM parts on. Car still makes a knocking/rattling sound that wasn't there before I started this work. Will never go back.

by - Verified Customer December 01, 2016

Everyone at Douglas is wonderful. They examined my car, gave me the evaluation, and fixed it correctly and one time. Great people to work with.

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by - Verified Customer November 29, 2016

I was given a good explanation of what needed to be fixed and why.
Everyone I dealt with was very knowledgeable. I had a problem with transportation and they went out of their way to accommodate my needs.
I will certainly use this business in the future.

by - Verified Customer November 28, 2016

Excellent work

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by - Verified Customer November 28, 2016

Good job.

by - Verified Customer November 25, 2016

Excellent work.

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by - Verified Customer November 24, 2016

Extremely helpful staff. Only place I will take our cars for work!

by - Verified Customer November 22, 2016

Everyone is always friendly and helpful. If I need a quick opinion, I get it. I'm always asked if I'm willing to wait or if I would need a ride.

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by - Verified Customer November 22, 2016

My only complaint is I was not told about disposal fees which was about 50.00.

by - Verified Customer November 22, 2016

I have come to Douglas to keep my car safe to drive since they arrived in Crystal Lake and I have been very satisfied. They do excellent work.

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by - Verified Customer November 20, 2016

We called the shop needing to speak with a particular person because a repair that had been done prior appeared to no longer be working. The particular person did not call us back. We had to keep calling until he was available.

by - Verified Customer November 20, 2016

The guys at Douglas did a great job. Thank you

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by - Verified Customer November 18, 2016

Very good!

by - Verified Customer November 17, 2016

I was very pleased with the customer service, the quality of work and how they accommodated my service needs.

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by - Verified Customer November 17, 2016

Very professional and knowledgeable.

by - Verified Customer November 16, 2016

Dan is one of the best to work with so I would like to thank Dan for all the help he gives me getting my cars fixed.

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by - Verified Customer November 15, 2016

Had my oil changed, had to wait quite a bit longer because correct oil had to be delivered. But was no fault of Douglas Automotive, it was their supplier. Good people at Douglas and the owner works very hard instilling integrity to his employees.

by - Verified Customer November 14, 2016

Very nice organization good people clean friendly professional shop.

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by - Verified Customer November 14, 2016

Everyone my appointment is honored. The repairs are made quickly and explained when I ask. They have been flexible if I need some extra leeway. We have been happy for 23 years. Douglas Automotive is the best.

by - Verified Customer November 13, 2016

It was nice to have an appointment and be accommodated even though the tires were purchased online.

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by - Verified Customer November 13, 2016

Suggested that I replace my battery and it surely did need replacing. Would not like to have a problem in the dead of winter.

by - Verified Customer November 13, 2016

HONESTY AND INTEGRITY. GREAT CUSTOMER SERVICE ALL AROUND. NO GREASE ON THE SEAT OR STEERING WHEEL.

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by - Verified Customer November 13, 2016

Excellent.

by - Verified Customer November 13, 2016

I have been a loyal customer for the past seven years. Douglas Auto does good work. They care about me as a person. All the staff are nice to work with. You have my business.

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by - Verified Customer November 11, 2016

Good experience. Friendly and comfortable environment with great service!

by - Verified Customer November 11, 2016

Great repair shop.

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by - Verified Customer November 10, 2016

Excellent Service.

by - Verified Customer November 09, 2016

Still Excellent Service.

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by - Verified Customer November 09, 2016

Great service and quality!

by - Verified Customer November 08, 2016

We have been very satisfied customers for well over 10 years now.

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by - Verified Customer November 06, 2016

TAKE DOUGLAS AUTOMOTIVE OVER THE DEALER HANDS DOWN. INTEGRITY AND HONESTY. GREAT CUSTOMER SERVICE ALL AROUND.

by - Verified Customer November 04, 2016

Some of your people are much more service oriented than others. My wife brought our car in to get a light bulb replaced and it needed to be scheduled for the bumper to be removed and replaced...a big deal. She went to BMW and they did it in a few minutes.

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by - Verified Customer November 03, 2016

Dan was great. He explained what was needed and was ready when promised.

by - Verified Customer November 03, 2016

Thank you!

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by - Verified Customer November 01, 2016

Very friendly staff.

by - Verified Customer November 01, 2016

Another good job. Thank you.

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by - Verified Customer October 31, 2016

Great place with great people.

by - Verified Customer October 31, 2012

Great service we'll be back again!

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by - Verified Customer October 27, 2012

Douglas Automotive takes excellent care of my vehicles!

by October 27, 2012

We have a tendency to go in for an oil change and end up with a big bill! We trust them to advise correctly.

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by October 26, 2012

Douglas Auto has been taking care of my cars for the last 6 years. Both are older, high-mileage cars that need ongoing maintenance. Ty is always cognizant of my budget and recommends what the 'must' repairs are for safety & operation. We have a working list of items they are checking on each visit if signs of age/disrepair are beginning to show. I highly recommend Douglas Auto!

by October 23, 2012

I like Douglas Automotive because they are honest, do good work, respect my views on what should and should not be done and they are cheerful people.

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by October 22, 2012

This was our first time.

by October 22, 2012

Great service. They went above and beyond and did a great job

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by - Verified Customer October 22, 2012

Great work. Great people

by - Verified Customer October 20, 2012

Sometimes I think they're more concerned about keeping my cars in good condition than I am. I have recommended Douglas Auto numerous times and will again.....like now.

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by - Verified Customer October 19, 2012

Douglas Automotive is the most reliable and trustworthy automotive shop. They make you aware of needed repairs but also give an indication as to how long is actually needed before repairing those problems. No pressure, very friendly.

by - Verified Customer October 11, 2012

They always explain what needs attention and why.

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by - Verified Customer October 10, 2012

They take the time to explain what needs to be done in a way that is easy to understand

by - Verified Customer October 05, 2012

I never hesitate to go here for repairs as I know they are very honest and will never be pressured into any repairs that are not needed.

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by - Verified Customer September 18, 2012

Great service experience.

by September 15, 2012

Good, courteous.

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by September 04, 2012

friendly place

by - Verified Customer September 04, 2012

They were very friendly and helpful. I was purchasing a new set of tires, and my car was a little dirty, so they even washed it for me. I was very pleased.

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by - Verified Customer August 28, 2012

I was not charged when nothing was found to be wrong with my car despite my car being kept and tested for two days. That is a major reason why I returned to Douglas. There is honesty and integrity present and I appreciate how everything is explained.

by August 02, 2012

I felt like they gave it to us straight by telling us what could wait, what could not. I didn't feel cheated like I have been at dealerships

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Details

SPECIALTIES

  • Oil Change & Lube
  • Service & Repair
  • Tire Sales/Repair
  • Transmission Repair

AMENITIES

  • Child Friendly
  • Open Saturday
  • Service Guarantee

AFFILIATIONS

  • TECH-NET
  • iATN

MESSAGE FROM THE SHOP

We provide complete maintenance and repair service for all makes and models, both import and domestic, to fulfill all your automotive needs. Our service centers are among a select few that are Bosch-certified. Our expert team of ASE-certified technicians will provide your vehicle with superior care and a level of workmanship backed by our 24-month/24,000 mile warranty.

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
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RepairPal Scorecard
96
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
36
month
Local
warranty
TECHNICAL ABILITY
94
TOOLS & EQUIPMENT
97
CUSTOMER SERVICE
93
CUSTOMER AMENITIES
97

When we assess a candidate to become a RepairPal Certified shop, we are ultimately looking for someone you can trust. When a shop provides a 3 year, 36,000 mile warranty on their work, this shows how much trust they have in themselves, especially the quality of their technicians and the parts they use. They achieve this trust through extensive training from some of the best organizations around, diagnostic equipment that rivals most all shops, and ASE certification. They offer great amenities like WiFi, shuttle service, and low cost rental cars to make servicing your car as easy as possible. It's no wonder they have received the “Best of the Fox” award 4 times! Give them a shot, I would if I lived in the area! 


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