When we assess a candidate to become a RepairPal Certified shop, we are ultimately looking for someone you can trust. When a shop provides a 3 year, 36,000 mile warranty on their work, this shows how much trust they have in themselves, especially the quality of their technicians and the parts they use. They achieve this trust through extensive training from some of the best organizations around, diagnostic equipment that rivals most all shops, and ASE certification. They offer great amenities like WiFi, shuttle service, and low cost rental cars to make servicing your car as easy as possible. It's no wonder they have received the “Best of the Fox” award 4 times! Give them a shot, I would if I lived in the area!
Douglas Automotive Crystal Lake
Crystal Lake, IL 60014 USA
Auto Repair Experience
- Pat Moody, Manager
- Established 1993
- 4 Auto Repair Mechanics on Staff
- 3 ASE Certified Auto Technicians
- 50 Years of Car Repair Experience
- Oil Change & Lube
- Service & Repair
- Tire Sales/Repair
- Transmission Repair
- Child Friendly
- Open Saturday
- Service Guarantee
Makes We Serve
- Land Rover
The experience was very pleasant. Everything was explained and understandable and everyone was very polite.
The repair was overpriced, we have a quote for $400 less, but since it took Douglas four days to get our car in and inspected, we felt pressured to have them do it. On the bill was listed $96 in supplies. What supplies was that oil change and coolant flush we declined? Very disappointed in the price original cost was $1450 plus taxes and the final cost was almost $1700.
Although the work completed on my vehicle was fine, I was not pleased with the service provided by Charlie. After my car was completed and he explained suggestions of further recommended work he left to work up a quote. 20 minutes later, Charlie apologized saying he didn't get a chance to start my quote because he was interrupted by phone calls. After 40 additional minutes, he finished. Your shop recommended replacement of 2 tires which were not included in the quote and instead of waiting again I asked him to e-mail it to me. To date, I still have no e-mail. I even called Charlie to say I was still waiting on that quote. I don't feel that I should have to beg for information to make repairs at your shop. I can easily just get a quote from someone else.
Friendly and good service!
Great Experience. I will be back!
Friendly staff, knowledgeable, great price, reliable, trustworthy and would recommend them to anyone.
As always, Douglas does a great job wit repairs...BUT when we are told that they will call us when the car is done... they don't. This has happened time and again....if they say they are going to call, then do it.
Easy off-hours, drop-off process. Pleasant to deal with.
As always, great service at Douglas Automotive Crystal Lake.
Everything was great except this survey was sent to the correct E-Mail address, but to the wrong person.
Always excellent service.
I can always count on the people at Douglas regardless of my problem. They are honest and dependable.
Car was done on time. I like working with Ty and Dan.
We had a great experience at Douglas. The mechanics were informed and nice to deal with. Unfortunately we went in to get our winter wheels and tires put on the car, but unfortunately when they were swapped, they were not filled with air. We drove home to find only 17 PSI in each of the tires. We can and did put air in the tires ourselves, but we were a bit let down that this wasn't done at the shop.
Always great service!
Everything was great!
Happy with the service I was given.
Unneeded repairs were not done, but the car was not ready when promised causing me to miss an appointment.
Called on a Thursday for a Saturday appointment, Thursday said they had an opening. Brought it in at 8 am, they were not able to get to it. Said it would have to be Monday. Monday rolls around, they didn't even call. Finally called Tuesday, finally got the car Friday. After $3.5k of work, the strut mounts they put on were bad. They are making noise. Take it back in and they put real OEM parts on. Car still makes a knocking/rattling sound that wasn't there before I started this work. Will never go back.
I've been going to Douglas Automotive for many years, always please with the work and appreciate Douglas for keep our cars in great shape with friendly, courteous employees.
A week after I paid for the work I received a mailing that $20 could be applied for work over a certain amount. I think that the shop should be informed of upcoming specials that would apply to the work currently being done. Especially when there is only 1 week between the work and the mailing (which takes a few days through the mail).
Everyone at Douglas is wonderful. They examined my car, gave me the evaluation, and fixed it correctly and one time. Great people to work with.
I was given a good explanation of what needed to be fixed and why.
Everyone I dealt with was very knowledgeable. I had a problem with transportation and they went out of their way to accommodate my needs.
I will certainly use this business in the future.
Extremely helpful staff. Only place I will take our cars for work!
My only complaint is I was not told about disposal fees which was about 50.00.
Had my oil changed, had to wait quite a bit longer because correct oil had to be delivered. But was no fault of Douglas Automotive, it was their supplier. Good people at Douglas and the owner works very hard instilling integrity to his employees.
Everyone is always friendly and helpful. If I need a quick opinion, I get it. I'm always asked if I'm willing to wait or if I would need a ride.
Great repair shop.
Still Excellent Service.
Great service and quality!
TAKE DOUGLAS AUTOMOTIVE OVER THE DEALER HANDS DOWN. INTEGRITY AND HONESTY. GREAT CUSTOMER SERVICE ALL AROUND.
Dan was great. He explained what was needed and was ready when promised.
Very friendly staff.
Great place with great people.
We called the shop needing to speak with a particular person because a repair that had been done prior appeared to no longer be working. The particular person did not call us back. We had to keep calling until he was available.
The guys at Douglas did a great job. Thank you
Suggested that I replace my battery and it surely did need replacing. Would not like to have a problem in the dead of winter.
Good experience. Friendly and comfortable environment with great service!
Dan is one of the best to work with so I would like to thank Dan for all the help he gives me getting my cars fixed.
It was nice to have an appointment and be accommodated even though the tires were purchased online.
I was very pleased with the customer service, the quality of work and how they accommodated my service needs.
I have come to Douglas to keep my car safe to drive since they arrived in Crystal Lake and I have been very satisfied. They do excellent work.
HONESTY AND INTEGRITY. GREAT CUSTOMER SERVICE ALL AROUND. NO GREASE ON THE SEAT OR STEERING WHEEL.
Another good job. Thank you.
Some of your people are much more service oriented than others. My wife brought our car in to get a light bulb replaced and it needed to be scheduled for the bumper to be removed and replaced...a big deal. She went to BMW and they did it in a few minutes.
We have been very satisfied customers for well over 10 years now.
I have been a loyal customer for the past seven years. Douglas Auto does good work. They care about me as a person. All the staff are nice to work with. You have my business.
Everyone my appointment is honored. The repairs are made quickly and explained when I ask. They have been flexible if I need some extra leeway. We have been happy for 23 years. Douglas Automotive is the best.
Very nice organization good people clean friendly professional shop.
Very professional and knowledgeable.
Great service we'll be back again!
Douglas Automotive takes excellent care of my vehicles!
We have a tendency to go in for an oil change and end up with a big bill! We trust them to advise correctly.
Douglas Auto has been taking care of my cars for the last 6 years. Both are older, high-mileage cars that need ongoing maintenance. Ty is always cognizant of my budget and recommends what the 'must' repairs are for safety & operation. We have a working list of items they are checking on each visit if signs of age/disrepair are beginning to show. I highly recommend Douglas Auto!
I like Douglas Automotive because they are honest, do good work, respect my views on what should and should not be done and they are cheerful people.
Great service. They went above and beyond and did a great job
Great work. Great people
This was our first time.
Sometimes I think they're more concerned about keeping my cars in good condition than I am. I have recommended Douglas Auto numerous times and will again.....like now.
Douglas Automotive is the most reliable and trustworthy automotive shop. They make you aware of needed repairs but also give an indication as to how long is actually needed before repairing those problems. No pressure, very friendly.
They always explain what needs attention and why.
They take the time to explain what needs to be done in a way that is easy to understand
I never hesitate to go here for repairs as I know they are very honest and will never be pressured into any repairs that are not needed.
Great service experience.
They were very friendly and helpful. I was purchasing a new set of tires, and my car was a little dirty, so they even washed it for me. I was very pleased.
I was not charged when nothing was found to be wrong with my car despite my car being kept and tested for two days. That is a major reason why I returned to Douglas. There is honesty and integrity present and I appreciate how everything is explained.
I felt like they gave it to us straight by telling us what could wait, what could not. I didn't feel cheated like I have been at dealerships
- High quality repair
- Guaranteed fair prices
- Real, verified reviews
- Current expert training
- Warranty on repairs
- Great customer service