It was good.
Love you guys. Always great service.
The Douglas Automotive customer service representative clearly explained the work that needed to be completed, so it was easy for me to make the decision to have the service performed.
Appreciated pick up assist.
As always, your business is one with high integrity. I always trust your people.
In and out quick... convenient and reasonably priced.
Fabulous, on-time, respectful service.
We only trust you!
Was excellent service! Highly recommended to everyone.
I was treated well, work was done correctly and in a timely fashion. Thank you.
Unfortunately, my last two visits haven't been the usual by Douglas Automotive. Starting to wonder if I should look for another repair shop.
Very good experience with service. Would recommend!
Fair price, explained what was needed, fixed right, done on time. What more could I ask for.
The shop did well. But Bill did not match up to the verbal quote.
Work performed well.
Everyone is always friendly. Rating is based on the car not being ready when promised which created a major hassle for me learning this at 4:30p. Also irritated with another car that has been to the shop for a nagging minor oil leak that has not been corrected after 3 visits. Not sure if I will be back.
Friendly, very helpful and honest.
We've had our car in a lot and the problem doesn't seem to be fixed.
Service at Douglas is always good. Sometimes I feel that the prices are a bit high.
Issue was diagnosed and fixed quickly.
I can always, rest assured trust that the Douglas staff and mechanics will give the car a thorough once over and tell me what to anticipate soon in future appointments, so I can budget for routine car expenses. Thanks Team!
Overall a great experience.
Job done well.
Very pleased with the service I received here.
They did what they said, when they said it would be done.
Great repairs and customer service!
Very friendly and professional.
I would recommend Douglas Automotive to all my friends.
Good experience once again.
We appreciate the honest assessment of what work needed to be done. Our car is running more smoothly now!
Good service, as I have come to expect.
Scheduling via TEXT was the best!
Received second opinion on work dealership technicians recommended. Also, brought a vehicle in for used car inspection. Chris B. was very clear about his findings on both vehicles. He didn't talk down to me and gave me the information I needed. Very accommodating with my schedule. Thanks, Chris!
Douglas was great. After my wife's car broke down, they helped her get back home (with our dog), explained everything clearly to her, and made the repairs the same day. Great service.
We use Douglas for all auto repairs.
Very friendly. Finished car ahead of schedule.
Cost more than expected due to an unexpected wheel bearing repair. So it took longer than expected. Dropped off on sat at 9am . And got a call monday about noon.
Excellent service, done right the first time, explained all needed and unneeded repairs with clarity. A great staff.
I'm always happy with my experiences at Douglas Automotive.
Service dept. is always helpful and answer all my questions.
I appreciated that Dan went the extra mile on checking on a warranty issue.
Doug and Ty treated me very fairly in rectifying my situation.
Appreciate the honesty!
I haven't been there for several months, but I was satisfied.
It was my first time trying out the shop, but it came with high recommendations and I felt they were upfront and honest with me.
I was told that my repair would not exceed $100.00. If it was more, I'd be contacted for authorization. My bill was $177.00. No choice but to pay it.
First time using your place. Very happy with the work done and professional attitudes of your staff.
The people there are so kind as well as professional. It's nice to feel like they are on your side rather than put to make money off of you. I cannot recommend this location enough and the staff that works there. I am now a life long customer.
Douglas Automotive is always professional and competent, I highly recommend them!
Everyone is always respectful and experienced. When I do has an issue they always take care of it promptly.
Very professional, will return with other vehicles in our fleet.
Couldn't be happier with the major work done on the '00 Avalon so far! Like a new car! Appreciated the thorough evaluation and honest assessment as to whether or not to do this work. The counter/phone service from Dan and Tye, both prior, when I dropped it off, in between, during the repairs, and for picking up were nothing less than first rate. None of this is a surprise knowing your service from 15 years ago when we lived here then, and how it has grown today now that we're back. I was glad to make the drive all the way from Dekalb. Too bad we're living out this far away for routine maintenance and such. Perhaps you'd like to open a location in DeKalb or Sycamore?? :) Thanks again for everything. Here's to hopefully 300K on the Avalon and beyond!
Great Experience. I will be back!
The repair was overpriced, we have a quote for $400 less, but since it took Douglas four days to get our car in and inspected, we felt pressured to have them do it. On the bill was listed $96 in supplies. What supplies was that oil change and coolant flush we declined? Very disappointed in the price original cost was $1450 plus taxes and the final cost was almost $1700.
Friendly staff, knowledgeable, great price, reliable, trustworthy and would recommend them to anyone.
Easy off-hours, drop-off process. Pleasant to deal with.
As always, Douglas does a great job wit repairs...BUT when we are told that they will call us when the car is done... they don't. This has happened time and again....if they say they are going to call, then do it.
Everything was great except this survey was sent to the correct E-Mail address, but to the wrong person.
Always excellent service.
I can always count on the people at Douglas regardless of my problem. They are honest and dependable.
Although the work completed on my vehicle was fine, I was not pleased with the service provided by Charlie. After my car was completed and he explained suggestions of further recommended work he left to work up a quote. 20 minutes later, Charlie apologized saying he didn't get a chance to start my quote because he was interrupted by phone calls. After 40 additional minutes, he finished. Your shop recommended replacement of 2 tires which were not included in the quote and instead of waiting again I asked him to e-mail it to me. To date, I still have no e-mail. I even called Charlie to say I was still waiting on that quote. I don't feel that I should have to beg for information to make repairs at your shop. I can easily just get a quote from someone else.
Car was done on time. I like working with Ty and Dan.
Friendly and good service!
We had a great experience at Douglas. The mechanics were informed and nice to deal with. Unfortunately we went in to get our winter wheels and tires put on the car, but unfortunately when they were swapped, they were not filled with air. We drove home to find only 17 PSI in each of the tires. We can and did put air in the tires ourselves, but we were a bit let down that this wasn't done at the shop.
As always, great service at Douglas Automotive Crystal Lake.
I was satisfied!
The experience was very pleasant. Everything was explained and understandable and everyone was very polite.
Everything was great!
Happy with the service I was given.
Always great service!
A week after I paid for the work I received a mailing that $20 could be applied for work over a certain amount. I think that the shop should be informed of upcoming specials that would apply to the work currently being done. Especially when there is only 1 week between the work and the mailing (which takes a few days through the mail).
I've been going to Douglas Automotive for many years, always please with the work and appreciate Douglas for keep our cars in great shape with friendly, courteous employees.
Unneeded repairs were not done, but the car was not ready when promised causing me to miss an appointment.
Called on a Thursday for a Saturday appointment, Thursday said they had an opening. Brought it in at 8 am, they were not able to get to it. Said it would have to be Monday. Monday rolls around, they didn't even call. Finally called Tuesday, finally got the car Friday. After $3.5k of work, the strut mounts they put on were bad. They are making noise. Take it back in and they put real OEM parts on. Car still makes a knocking/rattling sound that wasn't there before I started this work. Will never go back.
Everyone at Douglas is wonderful. They examined my car, gave me the evaluation, and fixed it correctly and one time. Great people to work with.
I was given a good explanation of what needed to be fixed and why.
Everyone I dealt with was very knowledgeable. I had a problem with transportation and they went out of their way to accommodate my needs.
I will certainly use this business in the future.
Extremely helpful staff. Only place I will take our cars for work!
Everyone is always friendly and helpful. If I need a quick opinion, I get it. I'm always asked if I'm willing to wait or if I would need a ride.
My only complaint is I was not told about disposal fees which was about 50.00.
I have come to Douglas to keep my car safe to drive since they arrived in Crystal Lake and I have been very satisfied. They do excellent work.
We called the shop needing to speak with a particular person because a repair that had been done prior appeared to no longer be working. The particular person did not call us back. We had to keep calling until he was available.
The guys at Douglas did a great job. Thank you
I was very pleased with the customer service, the quality of work and how they accommodated my service needs.
Very professional and knowledgeable.
Dan is one of the best to work with so I would like to thank Dan for all the help he gives me getting my cars fixed.
Had my oil changed, had to wait quite a bit longer because correct oil had to be delivered. But was no fault of Douglas Automotive, it was their supplier. Good people at Douglas and the owner works very hard instilling integrity to his employees.
Very nice organization good people clean friendly professional shop.
Everyone my appointment is honored. The repairs are made quickly and explained when I ask. They have been flexible if I need some extra leeway. We have been happy for 23 years. Douglas Automotive is the best.
It was nice to have an appointment and be accommodated even though the tires were purchased online.
Suggested that I replace my battery and it surely did need replacing. Would not like to have a problem in the dead of winter.
HONESTY AND INTEGRITY. GREAT CUSTOMER SERVICE ALL AROUND. NO GREASE ON THE SEAT OR STEERING WHEEL.
I have been a loyal customer for the past seven years. Douglas Auto does good work. They care about me as a person. All the staff are nice to work with. You have my business.
Good experience. Friendly and comfortable environment with great service!
Great repair shop.
Still Excellent Service.
Great service and quality!
We have been very satisfied customers for well over 10 years now.
TAKE DOUGLAS AUTOMOTIVE OVER THE DEALER HANDS DOWN. INTEGRITY AND HONESTY. GREAT CUSTOMER SERVICE ALL AROUND.
Some of your people are much more service oriented than others. My wife brought our car in to get a light bulb replaced and it needed to be scheduled for the bumper to be removed and replaced...a big deal. She went to BMW and they did it in a few minutes.
Dan was great. He explained what was needed and was ready when promised.
Very friendly staff.
Another good job. Thank you.
Great place with great people.
Great service we'll be back again!
Douglas Automotive takes excellent care of my vehicles!
We have a tendency to go in for an oil change and end up with a big bill! We trust them to advise correctly.
Douglas Auto has been taking care of my cars for the last 6 years. Both are older, high-mileage cars that need ongoing maintenance. Ty is always cognizant of my budget and recommends what the 'must' repairs are for safety & operation. We have a working list of items they are checking on each visit if signs of age/disrepair are beginning to show. I highly recommend Douglas Auto!
I like Douglas Automotive because they are honest, do good work, respect my views on what should and should not be done and they are cheerful people.
This was our first time.
Great service. They went above and beyond and did a great job
Great work. Great people
Sometimes I think they're more concerned about keeping my cars in good condition than I am. I have recommended Douglas Auto numerous times and will again.....like now.
Douglas Automotive is the most reliable and trustworthy automotive shop. They make you aware of needed repairs but also give an indication as to how long is actually needed before repairing those problems. No pressure, very friendly.
They always explain what needs attention and why.
They take the time to explain what needs to be done in a way that is easy to understand
I never hesitate to go here for repairs as I know they are very honest and will never be pressured into any repairs that are not needed.
Great service experience.
They were very friendly and helpful. I was purchasing a new set of tires, and my car was a little dirty, so they even washed it for me. I was very pleased.
I was not charged when nothing was found to be wrong with my car despite my car being kept and tested for two days. That is a major reason why I returned to Douglas. There is honesty and integrity present and I appreciate how everything is explained.
I felt like they gave it to us straight by telling us what could wait, what could not. I didn't feel cheated like I have been at dealerships