Douglas Automotive Crystal Lake

✓ RepairPal Certified
123 E. Virginia Rd
Crystal Lake, IL 60014 USA
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CLOSED NOW
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7:00am to 6:00pm
CLOSED NOW
Th
7:00am to 6:00pm
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7:00am to 6:00pm
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7:00am to 6:00pm
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7:00am to 6:00pm
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7:00am to 5:00pm
W
7:00am to 6:00pm
Su
Closed
Call now:
(815) 249-4181
19 Verified Reviews

Auto Repair Experience

  • Pat Moody, Manager
  • Established 1993
  • 4 Auto Repair Mechanics on Staff
  • 3 ASE Certified Auto Technicians
  • 50 Years of Car Repair Experience
Scorecard
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When we assess a candidate to become a RepairPal Certified shop, we are ultimately looking for someone you can trust. When a shop provides a 3 year, 36,000 mile warranty on their work, this shows how much trust they have in themselves, especially the quality of their technicians and the parts they use. They achieve this trust through extensive training from some of the best organizations around, diagnostic equipment that rivals most all shops, and ASE certification. They offer great amenities like WiFi, shuttle service, and low cost rental cars to make servicing your car as easy as possible. It's no wonder they have received the “Best of the Fox” award 4 times! Give them a shot, I would if I lived in the area! 

Details
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Auto Repair Experience

  • Pat Moody, Manager
  • Established 1993
  • 4 Auto Repair Mechanics on Staff
  • 3 ASE Certified Auto Technicians
  • 50 Years of Car Repair Experience

Specialties

  • Oil Change & Lube
  • Service & Repair
  • Tire Sales/Repair
  • Transmission Repair

Amenities

  • Child Friendly
  • Open Saturday
  • Service Guarantee

Affiliations

  • Bosch Service Network
  • TECH-NET
  • iATN

Makes We Serve

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo

Message from the Shop

We provide complete maintenance and repair service for all makes and models, both import and domestic, to fulfill all your automotive needs. Our service centers are among a select few that are Bosch-certified. Our expert team of ASE-certified technicians will provide your vehicle with superior care and a level of workmanship backed by our 24-month/24,000 mile warranty.

Reviews
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Overall Rating

19 Verified Reviews

Customer Reviews

by Verified Customer October 31, 2012

Great service we'll be back again!

by Verified Customer October 27, 2012

Douglas Automotive takes excellent care of my vehicles!

by October 27, 2012

We have a tendency to go in for an oil change and end up with a big bill! We trust them to advise correctly.

by October 26, 2012

Douglas Auto has been taking care of my cars for the last 6 years. Both are older, high-mileage cars that need ongoing maintenance. Ty is always cognizant of my budget and recommends what the 'must' repairs are for safety & operation. We have a working list of items they are checking on each visit if signs of age/disrepair are beginning to show. I highly recommend Douglas Auto!

by October 23, 2012

I like Douglas Automotive because they are honest, do good work, respect my views on what should and should not be done and they are cheerful people.

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by October 22, 2012

Great service. They went above and beyond and did a great job

by Verified Customer October 22, 2012

Great work. Great people

by October 22, 2012

This was our first time.

by Verified Customer October 20, 2012

Sometimes I think they're more concerned about keeping my cars in good condition than I am. I have recommended Douglas Auto numerous times and will again.....like now.

by Verified Customer October 19, 2012

Douglas Automotive is the most reliable and trustworthy automotive shop. They make you aware of needed repairs but also give an indication as to how long is actually needed before repairing those problems. No pressure, very friendly.

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by Verified Customer October 11, 2012

They always explain what needs attention and why.

by Verified Customer October 10, 2012

They take the time to explain what needs to be done in a way that is easy to understand

by Verified Customer October 05, 2012

I never hesitate to go here for repairs as I know they are very honest and will never be pressured into any repairs that are not needed.

by Verified Customer September 18, 2012

Great service experience.

by September 15, 2012

Good, courteous.

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by Verified Customer September 04, 2012

They were very friendly and helpful. I was purchasing a new set of tires, and my car was a little dirty, so they even washed it for me. I was very pleased.

by September 04, 2012

friendly place

by Verified Customer August 28, 2012

I was not charged when nothing was found to be wrong with my car despite my car being kept and tested for two days. That is a major reason why I returned to Douglas. There is honesty and integrity present and I appreciate how everything is explained.

by August 02, 2012

I felt like they gave it to us straight by telling us what could wait, what could not. I didn't feel cheated like I have been at dealerships

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