When we assess a candidate to become a RepairPal Certified shop, we are ultimately looking for someone you can trust. When a shop provides a 3 year, 36,000 mile warranty on their work, this shows how much trust they have in themselves, especially the quality of their technicians and the parts they use. They achieve this trust through extensive training from some of the best organizations around, diagnostic equipment that rivals most all shops, and ASE certification. They offer great amenities like WiFi, shuttle service, and low cost rental cars to make servicing your car as easy as possible. It's no wonder they have received the “Best of the Fox” award 4 times! Give them a shot, I would if I lived in the area!
Douglas Automotive Crystal Lake
Crystal Lake, IL 60014 USA
Auto Repair Experience
- Pat Moody, Manager
- Established 1993
- 4 Auto Repair Mechanics on Staff
- 3 ASE Certified Auto Technicians
- 50 Years of Car Repair Experience
- Oil Change & Lube
- Service & Repair
- Tire Sales/Repair
- Transmission Repair
- Child Friendly
- Open Saturday
- Service Guarantee
Makes We Serve
- Land Rover
Great service we'll be back again!
Douglas Automotive takes excellent care of my vehicles!
We have a tendency to go in for an oil change and end up with a big bill! We trust them to advise correctly.
Douglas Auto has been taking care of my cars for the last 6 years. Both are older, high-mileage cars that need ongoing maintenance. Ty is always cognizant of my budget and recommends what the 'must' repairs are for safety & operation. We have a working list of items they are checking on each visit if signs of age/disrepair are beginning to show. I highly recommend Douglas Auto!
I like Douglas Automotive because they are honest, do good work, respect my views on what should and should not be done and they are cheerful people.
Great service. They went above and beyond and did a great job
Great work. Great people
This was our first time.
Sometimes I think they're more concerned about keeping my cars in good condition than I am. I have recommended Douglas Auto numerous times and will again.....like now.
Douglas Automotive is the most reliable and trustworthy automotive shop. They make you aware of needed repairs but also give an indication as to how long is actually needed before repairing those problems. No pressure, very friendly.
They always explain what needs attention and why.
They take the time to explain what needs to be done in a way that is easy to understand
I never hesitate to go here for repairs as I know they are very honest and will never be pressured into any repairs that are not needed.
Great service experience.
They were very friendly and helpful. I was purchasing a new set of tires, and my car was a little dirty, so they even washed it for me. I was very pleased.
I was not charged when nothing was found to be wrong with my car despite my car being kept and tested for two days. That is a major reason why I returned to Douglas. There is honesty and integrity present and I appreciate how everything is explained.
I felt like they gave it to us straight by telling us what could wait, what could not. I didn't feel cheated like I have been at dealerships
- High quality repair
- Guaranteed fair prices
- Real, verified reviews
- Current expert training
- Warranty on repairs
- Great customer service