Douglas Automotive Crystal Lake

RepairPal’s Comprehensive Evaluation

Assessment Summary

When we assess a candidate to become a RepairPal Top Shop, we are ultimately looking for someone you can trust. When a shop provides a 3 year, 36,000 mile warranty on their work, this shows how much trust they have in themselves, especially the quality of their technicians and the parts they use. They achieve this trust through extensive training from some of the best organizations around, diagnostic equipment that rivals most all shops, and ASE certification. They offer great amenities like WiFi, shuttle service, and low cost rental cars to make servicing your car as easy as possible. It's no wonder they have received the “Best of the Fox” award 4 times! Give them a shot, I would if I lived in the area! 

Customer Reviews (22 reviews)

• Douglas Automotive Crystal Lake
  Nick - Verified Customer
  October 31, 2012

  Great service we'll be back again!

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• Douglas Automotive Crystal Lake
  Brad - Verified Customer
  October 27, 2012

  Douglas Automotive takes excellent care of my vehicles!

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• Douglas Automotive Crystal Lake
  Verified Customer
  October 27, 2012

  We have a tendency to go in for an oil change and end up with a big bill! We trust them to advise correctly.

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• Douglas Automotive Crystal Lake
  Verified Customer
  October 26, 2012

  Douglas Auto has been taking care of my cars for the last 6 years. Both are older, high-mileage cars that need ongoing maintenance. Ty is always cognizant of my budget and recommends what the 'must' repairs are for safety & operation. We have a working list of items they are checking on each visit if signs of age/disrepair are beginning to show. I highly recommend Douglas Auto!

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• Douglas Automotive Crystal Lake
  Verified Customer
  October 23, 2012

  I like Douglas Automotive because they are honest, do good work, respect my views on what should and should not be done and they are cheerful people.

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• Douglas Automotive Crystal Lake
  Verified Customer
  October 22, 2012

  This was our first time.

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• Douglas Automotive Crystal Lake
  Verified Customer
  October 22, 2012

  Great service. They went above and beyond and did a great job

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• Douglas Automotive Crystal Lake
  Wayne - Verified Customer
  October 22, 2012

  Great work. Great people

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• Douglas Automotive Crystal Lake
  Ken - Verified Customer
  October 20, 2012

  Sometimes I think they're more concerned about keeping my cars in good condition than I am. I have recommended Douglas Auto numerous times and will again.....like now.

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• Douglas Automotive Crystal Lake
  Todd - Verified Customer
  October 19, 2012

  Douglas Automotive is the most reliable and trustworthy automotive shop. They make you aware of needed repairs but also give an indication as to how long is actually needed before repairing those problems. No pressure, very friendly.

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• Douglas Automotive Crystal Lake
  Wayne - Verified Customer
  October 11, 2012

  They always explain what needs attention and why.

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• Douglas Automotive Crystal Lake
  Steve - Verified Customer
  October 10, 2012

  They take the time to explain what needs to be done in a way that is easy to understand

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• Douglas Automotive Crystal Lake
  Ron - Verified Customer
  October 05, 2012

  I never hesitate to go here for repairs as I know they are very honest and will never be pressured into any repairs that are not needed.

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• Douglas Automotive Crystal Lake
  Tim - Verified Customer
  September 18, 2012

  Great service experience.

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• Douglas Automotive Crystal Lake
  Verified Customer
  September 15, 2012

  Good, courteous.

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• Douglas Automotive Crystal Lake
  Verified Customer
  September 04, 2012

  friendly place

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• Douglas Automotive Crystal Lake
  Carl - Verified Customer
  September 04, 2012

  They were very friendly and helpful. I was purchasing a new set of tires, and my car was a little dirty, so they even washed it for me. I was very pleased.

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• Douglas Automotive Crystal Lake
  Regina - Verified Customer
  August 28, 2012

  I was not charged when nothing was found to be wrong with my car despite my car being kept and tested for two days. That is a major reason why I returned to Douglas. There is honesty and integrity present and I appreciate how everything is explained.

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• Douglas Automotive Crystal Lake
  Verified Customer
  August 02, 2012

  I felt like they gave it to us straight by telling us what could wait, what could not. I didn't feel cheated like I have been at dealerships

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• Douglas Automotive Crystal Lake
  Jean Marie
  February 18, 2012

  I am so surprised at what I experienced at Douglas Automotive. My car was in need to tires and the staff could not have been more professional and helpful. Taking a car in for service can be quite intimidating for me, but they made me feel right at home and took the time to explain all my options for purchasing new tires. The shop was clean and didn't have that nasty gas/rubber smell. I even had a chance to catch up on some work on the computer while I waiting for the tires to be installed. But what REALLY surprised me is when they drove the up to the door and I realized they had washed it! Talk about going and beyond! This place is great. I'll go back for sure and tell my friends as well.

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• Douglas Automotive Crystal Lake
  JK9684
  September 21, 2010

  Took my car in for a 150 multi point inspection because I did not know the service history of vehicle. Was charged $75 for the estimate. I was told the car would be ready within 1 to 1 1/2 hrs. My car inspection was completed in roughly 2 hours. Was told what was need to be done to the vehicle and to return to pick up the estimate. I saw a displeased customer come into the shop and complain about a failed water pump as I was sitting in the waiting room for car to be finished. Picked up estimate next day and the price without tires came out to over $2,700! I went and got a second opinion as well as another multi point inspection estimate and second repair shop said their is no charge for the inspection and infomed me that I did not need my injectors cleaned, rear brake light does work, power sterring rack is working correctly no leaks and battery does not need to be replaced and has no corrosion. Douglas Automotive will tell you what they think needs to be done to your car in order to make a larger profit! Don't fall for it, save your hard earned money and get a second opinion! My estimate did not even include tires which they forgot to put on it along with the "power steering rack problem" and "rear brake light out" and the estimate was not completed until the next day. Only reason this shop was given two stars for customer service is because I met the owner Doug McAlister the following day after the inspection and he seemed friendly as did the advisor Ty and service technician. The technician that did the inspection on my car wouldn't even look at me when he was discribing the services the car needed and talked directly to the service advisor. That's when it heightend my awareness that this shop is somewhat deceptive on certain things. The labor for work on vehicles is 100% mark up as well as their parts. Yes, they have an industries leading 36 month / 36,000 miles warranty on all parts and labor but when your on a budget in a downed economy you need to be careful who to trust. Other shop has been completely honest with me on all work that need to be performed and have had everything done for $1,000 less covered by a 12 / 12,000 mile warranty, with friendly customer service. I sat with Doug in the office to come up with a preventive maintnance schedule he kept getting up to attend to other customers and the phone. Treat customers with full attention and pay attention to their needs as I may have done business with this place at a later date but after my experience I won't.

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• Douglas Automotive Crystal Lake
  Brainerd
  September 16, 2009

  Dear Fellow Car Onwers:

  I own four Subarus, and three of them have over 100,000 miles on them. I have had all my work down at Douglas Automotive for 5 years. The quality of work is outstanding, and they work to create the best value while being comprehensive with cost-saving preventative maintenance. This is the place if you want to have service and caring like the good old days.

  Steve Brainerd
  St. Charles, Il

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