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Dougherty Automotive Services

17 Hagerty Blvd, West Chester, PA 19382 Map & directions

Call Now: (610) 285-1761

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About Dougherty Automotive Services

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index
Customer Satisfaction (Net Promoter Score®)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
100
Technical Ability
100
Tools & Equipment
91
Customer Service
95
Customer Conveniences
12 months / 12,000 miles
Parts & Labor Warranty

Assessment Summary

Dougherty Automotive Services has been providing very high quality auto repair to the West Chester community for over 37 years. This RepairPal Certified shop prides itself on providing a customer friendly environment coupled with a high degree of technical competence. The commitment is evident in the customer feedback we received during our unbiased survey of their recent customers. Dougherty Automotive is well equipped and has an experienced staff who have demonstrated a commitment to providing a high degree of professionalism in the repairs they provide. They specialize in import vehicles and have the tools and diagnostic equipment that are needed to be a true dealer alternative. Repairs are backed by a minimum 12-month / 12,000-mile warranty. Local shuttle service, free loaner vehicles, free inspections, early bird drop off, and a clean comfortable waiting area with wireless Internet are all available for your convenience.

Message from the Shop

Dougherty Automotive Services, West Chester Pennsylvania, founded in 1977, is a family- run service facility specializing in Swedish and German cars. Originally concentrating on Volvo and Saab, an expansion of marque coverage to include German cars, with special emphasis on Porsche, elevated our status to one of Southeastern Pennsylvania's most comprehensive independent repair shops. As one of only 500 Bosch Authorized Service Centers in the U.S., Dougherty Automotive is capable of diagnosing and servicing the latest electronic controls used in today's vehicles. As "specialized" experienced professionals, we have encountered the most unusual problems and know the quickest solutions. Our 12,000 square foot facility, which contains state of the art diagnostic and repair equipment, provides ample space for our employees and an extensive parts department.

Auto Makes We Service

Acura Audi BMW
Infiniti Jaguar Land Rover
Lexus Mercedes-Benz Mini
Porsche Saab Scion
Smart Volkswagen Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Hybrid/Electric Muffler & Exhaust Oil Change & Lube Scheduled Maintenance
Service & Repair Smog/Emissions Testing Timing Belts Tire Sales/Repair

Amenities

Car Delivery Car Pickup/Dropoff Car Wash Child Friendly
Coffee Early Bird Dropoff Free Estimates Free Multi-Point Safety Inspection
Heated Waiting Room Loaner Car Parts/Accessories Rental Car
Service Guarantee Shopping Nearby Shuttle Warranty Accepted
Wireless Internet

Customer Reviews 24 verified reviews (25 total)

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Dougherty Automotive Services
Verified Customer
December 13, 2013

I have two cars and he has worked on that one before. The service has always been good and timely, they also check little extras such as future issues as a heads up.

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Dougherty Automotive Services
Verified Customer
December 12, 2013

They are always reliable and thorough.

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Dougherty Automotive Services
Verified Customer
December 12, 2013

I've never had problems, the price is decent and it is close to my house. It's good especially for German cars, because they have certified technicians that work specifically on those types of cars.

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Dougherty Automotive Services
Verified Customer
November 27, 2013

They were very quick. They got us in quickly. They were the closest people that would work on a Saab.

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Dougherty Automotive Services
Verified Customer
September 25, 2013

They understand my car very well. They attended to my every need. They did a very good job. They know Porsches very well.

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Dougherty Automotive Services
Verified Customer
December 30, 2013

I like the quality of work and the excellence in diagnostic.

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Dougherty Automotive Services
Verified Customer
December 12, 2013

I have dealt with them for many years and I have always gotten good service there. They do very good work.

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Dougherty Automotive Services
Verified Customer
December 11, 2013

The work is great but the cost is high.

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Dougherty Automotive Services
Verified Customer
December 09, 2013

I have recommended them to people that have the same type of car I do. I have been with them eight or nine years. They give me a loaner car while they repair the car. It is about women being vulnerable with mechanics. I never have to worry about the mechanics taking advantage of me. They are very good mechanics.

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Dougherty Automotive Services
Verified Customer
December 06, 2013

I have used them for a great number of years and we have always been very happy with their prices and quality work.

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Dougherty Automotive Services
Verified Customer
December 05, 2013

They are very knowledgeable. They are very honest in their assessment of things. They are reasonable in their prices. They provide loaner cars.

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Dougherty Automotive Services
Verified Customer
December 04, 2013

They are very good. They do specialty cars very well. I really appreciated the card they sent to me saying they appreciated me trusting them to take care of my car.

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Dougherty Automotive Services
Verified Customer
December 04, 2013

They have integrity and are competent.

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Dougherty Automotive Services
Verified Customer
December 02, 2013

I've been a customer since 1996 and I've always had excellent service.

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Dougherty Automotive Services
Verified Customer
December 02, 2013

Customer service is excellent. They tell you exactly what they are going to do so there is no surprises. Their customer service there is unbelievable.

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Dougherty Automotive Services
Verified Customer
November 22, 2013

I have used them for ten years. They are always wonderful.

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Dougherty Automotive Services
Verified Customer
November 21, 2013

I am very happy with my service there. They are honest and trustworthy. Overall good service.

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Dougherty Automotive Services
Verified Customer
October 11, 2013

They were good. They were timely. They were expensive. They did the work I asked them to do and they communicated what needed to be done and what was optional.

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Dougherty Automotive Services
Verified Customer
September 30, 2013

They seem to go a good job. They take care of whatever the problem is.

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Dougherty Automotive Services
Verified Customer
September 25, 2013

Competent, timely service.

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Dougherty Automotive Services
Verified Customer
September 18, 2013

They are convenient and friendly. They have fair prices.

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Dougherty Automotive Services
Verified Customer
August 30, 2013

I have gotten personal and prompt service by all those with whom I've had contact there. Plus, they are expert in Porsche automotive repairs.

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Dougherty Automotive Services
Verified Customer
July 12, 2013

Excellent service, trained techs, fair prices, comfortable waiting area.

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Dougherty Automotive Services
May 03, 2014

Today I made an appointment to let the mechanic look at my Mercedes S430. There is something wrong with the airmatic system. Will write a review after my car has been repaired. In the past I had bad experiences with several German car dealerships. I am hoping the best. Watch for my review end of next week.

Just picked up my Mercedes. Great service. During the repairs they kept me in the loop about other issues that need repair. Not only they needed to replace the airmatic pump but also one of the wiper hoses (including hose heater). It was leaking on the pump itself. Absolutely no overcharging for repairs or pump/hose. Overall great experience and highly recommend this dealer.

I will return to this dealership if needed.

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1 verified customer did not leave comments but provided this rating:

(1) by 1 verified reviewer
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RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:9:00am to 5:30pm
Call Now:

(610) 285-1761

Auto Repair Experience

  1. Bill Dougherty, Owner
  2. Established 1977
  3. 5 Auto Repair Mechanics on Staff
  4. 66 Years of Car Repair Experience